📍 Job Overview

• Job Title: Junior Customer Support Specialist
• Company: Webbing
• Location: Riga, Rīga, Latvia
• Job Type: Full-time
• Category: Customer Support
• Date Posted: 2025-07-15
• Experience Level: Entry-level (0-2 years)
• Remote Status: Hybrid (2 remote days per week)

🚀 Role Summary

• Handle customer inquiries and support requests via Zendesk and other channels.
• Troubleshoot basic technical and operational issues.
• Maintain clear and professional communication with customers in English.
• Contribute to knowledge base documentation and follow internal workflows.
• Work in rotating shifts as part of a 24/7 support team, with the possibility of working night shifts from home after probation.

📝 Enhancement Note: This role requires strong communication skills and a customer-oriented mindset, with a focus on providing excellent support to Webbing's global customer base.

💻 Primary Responsibilities

• Customer Communication: Respond to customer inquiries and support requests via Zendesk and other channels, maintaining clear and professional communication in English.
• Troubleshooting: Troubleshoot basic technical and operational issues, escalating complex or unresolved issues to senior team members when necessary.
• Ticket Management: Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
• Documentation: Contribute to knowledge base documentation and follow internal workflows to maintain efficient support processes.
• Shift Work: Work in rotating shifts as part of a 24/7 support team, with the possibility of working night shifts from home after probation and working from home 1-2 days per week.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work well both independently and in a team environment, with a focus on providing timely and effective customer support.

🎓 Skills & Qualifications

Education: A degree in Telecommunications, IT, or a related technical field is mandatory.

Experience: 1+ year of previous customer support experience is preferred but not required.

Required Skills:

• Fluent written and spoken English
• Strong communication skills
• Customer-oriented mindset
• Basic problem-solving skills
• Interest in telecom, mobile technologies, and IoT (strong advantage)

Preferred Skills:

• Previous customer support experience
• Familiarity with Zendesk or similar customer support software
• Knowledge of telecom, mobile technologies, and IoT

📝 Enhancement Note: While previous customer support experience is preferred, Webbing is open to training the right candidate with a strong educational background in a relevant technical field and excellent communication skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Previous customer support experience is preferred, but not required.
• Familiarity with Zendesk or similar customer support software is a plus.
• Knowledge of telecom, mobile technologies, and IoT is a strong advantage.

Technical Documentation:

• No specific technical documentation requirements mentioned for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is 1400-1700 EUR gross per month. This is based on Webbing's provided salary range and regional market standards for entry-level customer support roles in Riga, Latvia.

Benefits:

• 200 EUR monthly Wolt food allowance
• Medical insurance
• Free mobile services with Tele2
• Car parking spot
• Team events

📝 Enhancement Note: The provided salary range and benefits are based on Webbing's job posting and regional market research for entry-level customer support roles in Riga, Latvia.

🎯 Team & Company Context

🏢 Company Culture

Industry: Webbing is a global data MVNO that delivers enterprise-grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Their secured network delivers network protection and web content intelligence.

Company Size: Webbing is a growing international company with a team of highly professional specialists, offering great skill and knowledge development opportunities.

Founded: Early 2010

Team Structure:

• Webbing has a 24/7 support team that works in rotating shifts.
• The team is international and multilingual, with a focus on providing excellent customer support to Webbing's global customer base.

Development Methodology:

• Webbing follows internal workflows and contributes to knowledge base documentation to maintain efficient support processes.
• The company offers professional development opportunities within a reputable international innovative and growing company.

Company Website: Webbing Solutions

📝 Enhancement Note: Webbing's company culture is focused on providing excellent customer support and maintaining efficient support processes, with a strong emphasis on professional development and growth opportunities.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position in customer support, focusing on handling customer inquiries and troubleshooting basic technical issues.

Reporting Structure: This role reports directly to the Customer Support Team Lead or Manager.

Technical Impact: The Junior Customer Support Specialist has a direct impact on Webbing's customers by providing timely and effective support, resolving issues, and maintaining customer satisfaction.

Growth Opportunities:

• Professional development within a reputable international innovative and growing company.
• Opportunities for career progression within the customer support team or other departments.

📝 Enhancement Note: Webbing offers growth opportunities for professionals looking to develop their customer support skills and advance their careers in a global company.

🌐 Work Environment

Office Type: Webbing has an office in Riga, Latvia, where employees work in rotating shifts as part of a 24/7 support team. The office offers a challenging workplace with great skill and knowledge development opportunities.

Office Location(s): Riga, Latvia

Workspace Context:

• Webbing's office provides an exciting and challenging workplace with great skill and knowledge development opportunities.
• The team works collaboratively to provide excellent customer support to Webbing's global customer base.
• The office is located in a convenient location with easy access to public transportation and amenities.

Work Schedule: Full-time role, working in rotating shifts as part of a 24/7 support team. After probation, working from home 1-2 days per week is possible.

📝 Enhancement Note: Webbing's work environment offers a challenging and collaborative workplace with great skill and knowledge development opportunities, as well as the flexibility to work from home up to two days per week.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review
2. Phone or video screening to assess communication skills and customer support aptitude
3. In-person or virtual interview with the Customer Support Team Lead or Manager to discuss the role, team dynamics, and career growth opportunities
4. Final decision and job offer

Portfolio Review Tips:

• Highlight previous customer support experience, if any
• Demonstrate strong communication skills and a customer-oriented mindset
• Showcase problem-solving skills and the ability to work well both independently and in a team environment

Technical Challenge Preparation:

• Familiarize yourself with Webbing's services and customer support processes
• Prepare for questions about your customer support experience and problem-solving skills
• Research Webbing's company culture and values to ensure a good fit

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, customer support aptitude, and cultural fit, with a strong emphasis on problem-solving skills and the ability to work well both independently and in a team environment.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

• Zendesk (or similar customer support software)
• Internal workflows and knowledge base documentation

Communication Tools:

• Email
• Phone
• Video conferencing (e.g., Zoom, Google Meet)

📝 Enhancement Note: While this role does not require specific technical skills or knowledge, familiarity with Zendesk or similar customer support software is a plus.

👥 Team Culture & Values

Customer Support Values:

• Excellent communication skills
• Customer-oriented mindset
• Strong problem-solving skills
• Ability to work well both independently and in a team environment
• Interest in telecom, mobile technologies, and IoT

Collaboration Style:

• Collaborative team environment focused on providing excellent customer support
• Regular team meetings and knowledge-sharing sessions
• Open communication and feedback culture

📝 Enhancement Note: Webbing's team culture is focused on providing excellent customer support, with a strong emphasis on collaboration, open communication, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting basic technical and operational issues
• Escalating complex or unresolved issues to senior team members
• Maintaining clear and professional communication with customers in English

Learning & Development Opportunities:

• Professional development within a reputable international innovative and growing company
• Opportunities for career progression within the customer support team or other departments
• Regular training and development opportunities to improve customer support skills and knowledge

📝 Enhancement Note: Webbing offers growth opportunities for professionals looking to develop their customer support skills and advance their careers in a global company, with a strong emphasis on continuous learning and development.

💡 Interview Preparation

Technical Questions:

• How would you handle a difficult customer who is upset about a service issue?
• Can you describe a time when you had to troubleshoot a technical issue and the steps you took to resolve it?
• How do you prioritize and manage your workload when handling multiple customer support tickets?

Company & Culture Questions:

• Why are you interested in working for Webbing?
• How do you stay organized and manage your time when working in a fast-paced environment?
• How do you handle feedback and use it to improve your performance?

Portfolio Presentation Strategy:

• Highlight previous customer support experience, if any
• Demonstrate strong communication skills and a customer-oriented mindset
• Showcase problem-solving skills and the ability to work well both independently and in a team environment

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, customer support aptitude, and cultural fit, with a strong emphasis on problem-solving skills and the ability to work well both independently and in a team environment.

📌 Application Steps

To apply for this Junior Customer Support Specialist position at Webbing:

1. Submit your application through the Webbing careers page.
2. Tailor your resume and cover letter to highlight your customer support experience, communication skills, and problem-solving abilities.
3. Prepare for the phone or video screening and in-person or virtual interview by researching Webbing's services, customer support processes, and company culture.
4. Showcase your strong communication skills, customer-oriented mindset, and problem-solving skills during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Webbing before making application decisions.