Junior Customer Support Specialist
📍 Job Overview
- Job Title: Junior Customer Support Specialist
- Company: Pratt & Whitney Rzeszów S.A.
- Location: Hetmańska 120, Rzeszów 35-078, Poland
- Job Type: On-site, Full-time
- Category: Customer Support & Services
- Date Posted: 2025-06-17
🚀 Role Summary
- Represent Pratt & Whitney Rzeszów S.A. in managing client deliveries and maintaining strong business relationships.
- Communicate daily with clients in Polish and English regarding part deliveries and orders.
- Manage orders, report on delayed parts, and handle client claims and price changes.
- Collaborate with the team to ensure timely delivery and meet client expectations.
📝 Enhancement Note: This role requires strong communication skills, attention to detail, and the ability to work effectively under pressure. Familiarity with SAP processes and a customer-oriented mindset are essential for success in this position.
💻 Primary Responsibilities
- Delivery Management: Represent the company to clients in managing deliveries, ensuring timely and accurate delivery of parts.
- Client Communication: Maintain daily communication with clients in Polish and English regarding part deliveries, orders, and any issues that may arise.
- Order Management: Manage orders, including opening orders for experimental and production parts, and allocating client-supplied material.
- Claim Handling: Handle client claims and price changes, ensuring accurate and timely resolution.
- Calendar Management: Analyze and update the delivery calendar to ensure client expectations are met.
- Performance Monitoring: Monitor part execution to ensure timely delivery and meet client expectations.
📝 Enhancement Note: This role requires strong organizational skills, the ability to multitask, and the capacity to work effectively under pressure. A proactive approach to problem-solving and a customer-focused mindset are crucial for success.
🎓 Skills & Qualifications
Education: Higher education degree (Bachelor's or Master's) in a relevant field.
Experience: Entry-level or up to 2 years of experience in a similar role, preferably in a manufacturing or supply chain environment.
Required Skills:
- Strong communication skills in Polish and English (minimum B2 level)
- Proficiency in MS Office, particularly Excel
- Analytical thinking and problem-solving skills
- Customer orientation and strong focus on client satisfaction
- Ability to work effectively under pressure and manage stress
- Teamwork and collaboration skills
- Decision-making and organizational skills
- Familiarity with SAP processes (preferred)
Preferred Skills:
- Experience in a similar role or relevant industry
- Knowledge of aerospace or aviation industry
- Familiarity with CRM systems
📝 Enhancement Note: While not explicitly stated, a good understanding of supply chain processes and familiarity with ERP systems would be beneficial for this role. Additionally, experience working with international clients and exposure to different cultures would be an asset.
📊 Portfolio & Project Requirements
Portfolio Essentials:
- Demonstrated ability to manage client relationships and deliver results
- Examples of successful problem-solving and claim resolution in a customer support role
- Evidence of strong communication skills, both written and verbal, in Polish and English
Technical Documentation:
- Detailed reports or case studies showcasing your ability to manage client deliveries and resolve issues
- Examples of your proficiency in MS Office, particularly Excel, and any relevant SAP processes
📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing examples of your customer support experience and relevant skills can strengthen your application and demonstrate your fit for the position.
💵 Compensation & Benefits
Salary Range: The salary range for this position is estimated to be between PLN 3,500 and PLN 4,500 gross per month, depending on experience and qualifications. This estimate is based on market research for entry-level customer support roles in the Rzeszów, Poland area.
Benefits:
- Quarterly bonus based on performance
- Retirement contribution (PPE)
- Flexible work approach, with an emphasis on work quality over quantity
- Educational support through the Scholar program, with financial assistance for studies related to your work in the company
Working Hours: Full-time, with standard working hours Monday to Friday, 8:00 AM to 4:30 PM. Overtime may be required to meet client delivery deadlines.
📝 Enhancement Note: The provided salary range is an estimate based on market research for entry-level customer support roles in the Rzeszów, Poland area. Actual salary may vary depending on the candidate's qualifications and experience.
🎯 Team & Company Context
🏢 Company Culture
Industry: Aerospace and defense manufacturing
Company Size: Medium-sized company with approximately 1,000 employees in Rzeszów, Poland
Founded: Pratt & Whitney Rzeszów S.A. was founded in 1995 as a joint venture between Pratt & Whitney and the Polish government.
Team Structure:
- The customer support team consists of approximately 20 specialists, working closely with production, logistics, and quality assurance departments.
- The team is organized hierarchically, with team leaders reporting to the customer support manager.
Development Methodology:
- The company follows Lean Six Sigma principles to improve processes and ensure high-quality products.
- The customer support team uses a ticketing system to manage client requests and track progress.
- Agile methodologies are employed to manage projects and deliver results efficiently.
Company Website: Pratt & Whitney Rzeszów S.A.
📝 Enhancement Note: Pratt & Whitney Rzeszów S.A. is a subsidiary of Pratt & Whitney, a division of Raytheon Technologies. The company plays a crucial role in the aerospace and defense industry, manufacturing aircraft engines and components for both commercial and military applications.
📈 Career & Growth Analysis
Customer Support Specialist Level: This role is an entry-level position, focusing on day-to-day client communication and delivery management. The primary responsibility is to ensure client satisfaction and maintain strong business relationships.
Reporting Structure: The Junior Customer Support Specialist reports directly to the Customer Support Manager.
Technical Impact: This role has a direct impact on client satisfaction and the company's reputation. Effective communication and timely delivery management are crucial for maintaining strong business relationships and driving repeat business.
Growth Opportunities:
- Promotion to Senior Customer Support Specialist: After gaining experience and demonstrating strong performance, there is an opportunity to advance to a senior role, taking on more complex client relationships and mentoring junior team members.
- Career transition to other departments: With experience and the right qualifications, there may be opportunities to transition to other departments, such as production, logistics, or quality assurance.
📝 Enhancement Note: Career growth opportunities depend on individual performance, company needs, and the availability of suitable positions. The company encourages internal mobility and offers training and development programs to support employee growth.
🌐 Work Environment
Office Type: The company operates a modern, well-equipped manufacturing facility with dedicated office space for administrative and support functions.
Office Location(s): Hetmańska 120, Rzeszów 35-078, Poland
Workspace Context:
- The customer support team works in an open-plan office, with individual workstations and shared spaces for collaboration and meetings.
- The team has access to necessary tools and equipment, including computers, printers, and communication devices.
- The office is located adjacent to the production facility, allowing for easy access to relevant departments and resources.
Work Schedule: Full-time, with standard working hours Monday to Friday, 8:00 AM to 4:30 PM. Overtime may be required to meet client delivery deadlines.
📝 Enhancement Note: The work environment at Pratt & Whitney Rzeszów S.A. is dynamic and fast-paced, with a strong focus on teamwork and collaboration. The company values diversity and inclusion, fostering a positive and supportive work culture.
📄 Application & Technical Interview Process
Interview Process:
- Phone/Skype Screening: A brief conversation to assess communication skills, language proficiency, and cultural fit.
- On-site Interview: A face-to-face meeting with the Customer Support Manager and a team member to discuss the role, company culture, and expectations. This may include a short role-play scenario to evaluate problem-solving skills and customer orientation.
- Final Decision: The hiring manager will make a decision based on the candidate's skills, experience, and cultural fit.
Portfolio Review Tips:
- Highlight your customer support experience and relevant skills, demonstrating your ability to manage client relationships and deliver results.
- Provide examples of successful problem-solving and claim resolution, showcasing your attention to detail and commitment to client satisfaction.
- Emphasize your strong communication skills, both written and verbal, in Polish and English.
Technical Challenge Preparation:
- Familiarize yourself with Pratt & Whitney Rzeszów S.A. and the aerospace industry, understanding the company's products and clients.
- Prepare for questions about your experience with MS Office, particularly Excel, and any relevant SAP processes.
- Practice your problem-solving skills and be ready to discuss your approach to managing client relationships and deliveries.
ATS Keywords: Customer Service, Client Management, Delivery Management, Communication, Problem-solving, MS Office, SAP, English Language, Polish Language, Teamwork, Stress Management, Decision Making, Organization, Supply Chain, Aerospace Industry
📝 Enhancement Note: The interview process at Pratt & Whitney Rzeszów S.A. is designed to assess the candidate's technical skills, customer orientation, and cultural fit. Successful candidates will demonstrate strong communication skills, a proactive approach to problem-solving, and a commitment to client satisfaction.
🛠 Technology Stack & Customer Relationship Management (CRM) Tools
CRM Tools:
- The customer support team uses a ticketing system to manage client requests and track progress.
- Familiarity with CRM systems, such as Salesforce or Microsoft Dynamics, would be an asset but is not required for this role.
Communication Tools:
- The team uses email, phone, and video conferencing tools to communicate with clients and collaborate internally.
- Proficiency in Microsoft Office Suite, particularly Excel, is required for this role.
📝 Enhancement Note: While not explicitly stated, experience with CRM systems and familiarity with relevant CRM processes would be beneficial for this role. The company may provide training on their CRM system as part of the onboarding process.
👥 Team Culture & Values
Customer Support Values:
- Client Focus: The customer support team places a strong emphasis on client satisfaction and maintaining strong business relationships.
- Collaboration: The team works closely together, sharing knowledge and supporting each other to ensure client expectations are met.
- Continuous Improvement: The team is committed to improving processes and delivering results efficiently.
- Integrity: The team upholds the company's values and maintains high ethical standards in all interactions with clients and colleagues.
Collaboration Style:
- The customer support team works closely with production, logistics, and quality assurance departments to ensure timely delivery and meet client expectations.
- The team uses a ticketing system to manage client requests and track progress, fostering open communication and collaboration.
- The team encourages knowledge sharing and mentoring, supporting the professional growth of team members.
📝 Enhancement Note: The customer support team at Pratt & Whitney Rzeszów S.A. is committed to delivering exceptional client service and driving repeat business. The team values collaboration, continuous improvement, and a strong customer focus.
⚡ Challenges & Growth Opportunities
Technical Challenges:
- Managing Complex Client Relationships: As the role progresses, the Junior Customer Support Specialist may be required to manage more complex client relationships, requiring strong communication skills and a deep understanding of the company's products and services.
- Adapting to Change: The aerospace industry is dynamic and subject to frequent changes in regulations, technologies, and client requirements. The Junior Customer Support Specialist must be adaptable and able to quickly adjust to new situations.
- Working Under Pressure: The role requires the ability to work effectively under pressure, managing stress and maintaining a high level of performance during peak periods.
Learning & Development Opportunities:
- Training and Development Programs: The company offers training and development programs to support employee growth and career progression.
- On-the-Job Training: The Junior Customer Support Specialist will receive on-the-job training and mentoring from experienced team members to develop their skills and knowledge.
- Language Courses: The company may provide language courses to help employees improve their English or Polish language skills, depending on the team's needs and individual development plans.
📝 Enhancement Note: The challenges and growth opportunities in this role depend on the individual's performance, the company's needs, and the availability of suitable training and development programs. The company encourages internal mobility and offers training and development programs to support employee growth.
💡 Interview Preparation
Technical Questions:
- Client Management: Describe your experience managing client relationships and delivering results. Provide examples of successful problem-solving and claim resolution.
- Communication Skills: Demonstrate your strong communication skills, both written and verbal, in Polish and English. Provide examples of your ability to communicate effectively with clients and colleagues.
- MS Office Proficiency: Explain your proficiency in MS Office, particularly Excel, and any relevant SAP processes. Describe your experience using these tools in a customer support role.
- Industry Knowledge: Showcase your understanding of the aerospace industry, the company's products, and its clients. Discuss how your knowledge and experience make you a strong fit for the role.
Company & Culture Questions:
- Company Culture: Describe what you know about Pratt & Whitney Rzeszów S.A. and its culture. Explain how your personal values align with the company's mission and values.
- Teamwork: Discuss your experience working in a team environment and your ability to collaborate effectively with colleagues to deliver results.
- Adaptability: Explain how you approach change and adapt to new situations, providing examples from your previous roles or personal life.
Portfolio Presentation Strategy:
- Storytelling: Use storytelling techniques to highlight your customer support experience and relevant skills, demonstrating your ability to manage client relationships and deliver results.
- Problem-solving: Present your problem-solving skills and commitment to client satisfaction, providing examples of successful claim resolution and delivery management.
- Communication: Emphasize your strong communication skills, both written and verbal, in Polish and English, and provide examples of your ability to communicate effectively with clients and colleagues.
📝 Enhancement Note: The interview process at Pratt & Whitney Rzeszów S.A. is designed to assess the candidate's technical skills, customer orientation, and cultural fit. Successful candidates will demonstrate strong communication skills, a proactive approach to problem-solving, and a commitment to client satisfaction.
📌 Application Steps
To apply for this Junior Customer Support Specialist position at Pratt & Whitney Rzeszów S.A.:
- Review the job description and ensure you meet the required qualifications and skills.
- Prepare your resume, highlighting your customer support experience, relevant skills, and educational background.
- Tailor your cover letter to the role, emphasizing your customer orientation, communication skills, and commitment to client satisfaction.
- Gather examples of your customer support experience, successful problem-solving, and claim resolution to include in your application portfolio.
- Complete the online application form, providing all required information and uploading your resume and portfolio.
- Prepare for the interview process, researching the company, its products, and the aerospace industry. Practice your communication skills and problem-solving techniques.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Pratt & Whitney Rzeszów S.A. before making application decisions.
Application Requirements
Candidates should have a higher education degree and a good command of MS Office, particularly Excel. A communicative level of English (minimum B2) and strong customer orientation are also essential.