📍 Job Overview

Job Title: (Junior) Customer Support Manager FRANZÖSISCH (m/w/d), Vollzeit, Salzburg
Company: hotelkit GmbH
Location: Salzburg, Austria
Job Type: Full-Time
Category: Customer Support & Management
Date Posted: 2025-07-24
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Manage and prioritize customer support inquiries in French, German, and English
Provide direct assistance and conduct online training sessions for customers
Analyze software issues and suggest improvements proactively
Collaborate with international customers, mainly from the French-speaking region
Contribute to the configuration and maintenance of hotelkit's tools and platforms

📝 Enhancement Note: This role requires strong communication skills and cultural sensitivity to effectively support an international customer base.

💻 Primary Responsibilities

Customer Support Management:
- Sight and prioritize new support requests
- Provide direct assistance or escalate issues to the appropriate department
- Conduct daily meetings with the team to discuss current topics and customer inquiries
- Handle telephone and written customer support in French, German, and English
- Perform online training and Q&A sessions with customers via screen sharing
Problem Analysis & Resolution:
- Analyze and document software errors for handoff to the technical team
- Proactively engage with customers to identify and propose optimizations
- Maintain a problem-solving orientation in customer communication

📝 Enhancement Note: This role requires strong analytical and problem-solving skills to effectively manage customer support and drive continuous improvement.

🎓 Skills & Qualifications

Education: Relevant degree or vocational training in a related field (e.g., hospitality, tourism, or IT)

Experience: Entry-level or relevant experience in customer service, support, or a related role

Required Skills:

Excellent communication skills in French, German, and English (C1/C2 level)
Strong organizational skills and ability to work independently
Proactive and solution-oriented mindset
Interest in the hospitality or medical sector (experience is a plus)
Proficiency in MS Office and digital affinity

Preferred Skills:

Experience with customer relationship management (CRM) software
Knowledge of hotelkit, medikit, or teamkit platforms
Familiarity with screen sharing tools (e.g., Zoom, TeamViewer)

📝 Enhancement Note: This role requires a strong multilingual skill set and familiarity with customer support best practices to effectively manage customer inquiries and drive satisfaction.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €2,500 - €2,800 per month (based on IT Kollektiv with the possibility of overpayment)

Benefits:

Flexible working hours and remote work options
38.5-hour workweek
Open and friendly work atmosphere with flat hierarchies
Buddy program, birthday, and anniversary celebrations
Legendary team events, such as a three-day summer team event, Christmas party, and family & friends get-together
Stylish, light-flooded office with a garden in the heart of Salzburg, including table tennis and cool extras
Discounted lunch options and a variety of free snacks and drinks
Spanning, independent projects with the opportunity to make a real difference
Employee well-being initiatives, such as the EGYM Wellpass, company bike leasing, and mental coaching
Support for local projects and charity activities
Recognition as a "Best Place to Work" in the hotel tech industry

📝 Enhancement Note: The salary range is based on the IT Kollektiv and may vary depending on experience and qualifications. The benefits package is comprehensive and focuses on employee well-being, growth, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Software as a Service (SaaS) for the hospitality and healthcare industries

Company Size: Medium-sized (3,800+ customers)

Founded: 2014

Team Structure:

Cross-functional teams, including customer support, sales, marketing, product, and development
Flat hierarchy with a strong emphasis on collaboration and open communication

Development Methodology:

Agile/Scrum methodologies for project management and development
Regular sprint planning, code reviews, and quality assurance practices
Continuous integration and deployment (CI/CD) pipelines for automated testing and deployment

Company Website: hotelkit.net

📝 Enhancement Note: hotelkit is a growing technology company focused on providing all-in-one operations platforms for its customers. The company values open communication, collaboration, and continuous improvement.

📈 Career & Growth Analysis

Customer Support Manager Career Level: Junior

Reporting Structure: Reports directly to the Head of Customer Support or a similar role

Technical Impact: Manages customer support inquiries, analyzes software issues, and proactively engages with customers to drive satisfaction and identify improvements

Growth Opportunities:

Progression to a senior customer support manager role with increased responsibilities and team leadership
Transition to other departments, such as sales, marketing, or product management, based on interests and skills
Opportunities for professional development, such as training, workshops, and conferences

📝 Enhancement Note: This role offers opportunities for career growth and professional development within the customer support department and across other functional areas within the company.

🌐 Work Environment

Office Type: On-site, with remote work options available

Office Location(s): Salzburg, Austria

Workspace Context:

Modern, light-flooded office with a garden and various amenities, such as table tennis and relaxation areas
Collaborative work environment with open communication and cross-functional team interaction
Access to the latest tools and technologies for customer support and project management

Work Schedule: Full-time, with flexible working hours and remote work options

📝 Enhancement Note: hotelkit offers a modern and collaborative work environment that fosters open communication and cross-functional teamwork. The company values work-life balance and provides flexible working arrangements to support employee well-being.

📄 Application & Technical Interview Process

Interview Process:

Initial phone or video screening to assess communication skills and cultural fit
In-depth interview with the hiring manager or a member of the customer support team to discuss the role, responsibilities, and expectations
Practical exercise or case study to evaluate problem-solving skills and customer support capabilities
Final interview with the Head of Customer Support or a similar role to discuss career growth and company culture

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, cultural fit, and problem-solving abilities. Candidates should be prepared to discuss their experience in customer support and their understanding of hotelkit's platforms and services.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Excellent communication and active listening skills
Strong problem-solving orientation and a proactive approach to customer support
Empathy and a genuine desire to help customers succeed
Strong organizational skills and the ability to work independently
Cultural sensitivity and adaptability in supporting an international customer base

Collaboration Style:

Open and transparent communication across functional areas
Cross-functional teamwork and collaboration to drive customer satisfaction and success
Regular team meetings and one-on-one check-ins to discuss progress, challenges, and opportunities for improvement

📝 Enhancement Note: hotelkit values open communication, collaboration, and continuous improvement in its approach to customer support. The company fosters a culture of empathy, problem-solving, and customer-centricity to drive satisfaction and success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing customer support inquiries in multiple languages and time zones
Analyzing and resolving complex software issues and customer concerns
Proactively engaging with customers to identify and propose optimizations
Collaborating with cross-functional teams to drive customer satisfaction and success

Learning & Development Opportunities:

On-the-job training and mentoring from experienced customer support professionals
Access to workshops, webinars, and online courses to develop customer support skills and knowledge
Opportunities to attend industry conferences and events to network and learn from peers
Progression to senior customer support roles or other functional areas within the company

📝 Enhancement Note: This role offers opportunities for professional growth and development within the customer support department and across other functional areas within the company. Candidates should be prepared to take on new challenges and continuously learn and adapt in a dynamic and evolving work environment.

💡 Interview Preparation

Technical Questions:

(N/A for this role)

Company & Culture Questions:

What do you enjoy most about providing customer support, and how have you handled challenging customer situations in the past?
How do you stay organized and manage your time when handling multiple customer inquiries simultaneously?
Can you describe a time when you identified an opportunity to improve a customer support process or workflow? What steps did you take to implement your idea?
How do you approach working with customers from different cultural backgrounds and time zones?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, cultural fit, and problem-solving abilities. Candidates should be prepared to discuss their experience in customer support and their understanding of hotelkit's platforms and services.

📌 Application Steps

To apply for this (Junior) Customer Support Manager position:

Submit your application through the Join.com application link
Tailor your resume and cover letter to highlight your relevant experience, skills, and enthusiasm for customer support and hotelkit's platforms and services
Prepare for the interview process by researching hotelkit's company culture, values, and customer support approach
Practice common customer support scenarios and problem-solving exercises to demonstrate your skills and abilities

📝 Enhancement Note: Candidates should take the time to research hotelkit's company culture, values, and customer support approach to ensure a strong fit and demonstrate their enthusiasm for the role. Additionally, candidates should practice common customer support scenarios and problem-solving exercises to showcase their skills and abilities in the interview process.

(Junior) Customer Support Manager FRANZÖSISCH (m/w/d), Vollzeit, Salzburg