📍 Job Overview

Job Title: Junior Customer Support Engineer
Company: Motorola Solutions Portugal, Lda
Location: Portugal Offsite (ZPT99), Portugal
Job Type: Full-Time, Hybrid
Category: Technical Support, Customer Support
Date Posted: 2025-07-25
Experience Level: Entry Level (0-2 years)
Remote Status: On-site with travel requirements (25-50%)

🚀 Role Summary

Provide technical support and maintenance for Motorola Solutions' mission-critical systems, including Land Mobile Radio solutions, software, and two-way radio products.
Collaborate with a dedicated team of professionals to ensure high system availability and customer satisfaction.
Contribute to system expansions and software upgrades, demonstrating strong problem-solving skills and adaptability.

📝 Enhancement Note: This role offers an excellent entry point for recent graduates or early-career professionals seeking to build a foundation in technical support and customer service within the mission-critical communications industry.

💻 Primary Responsibilities

Maintenance and Support: Perform preventative and corrective maintenance activities on various systems, ensuring optimal performance and minimal downtime.
Software Upgrades: Assist in implementing critical software patches and support major software upgrades, minimizing disruption to customers' operations.
System Expansions: Contribute to growing existing systems or implementing new solutions, demonstrating strong technical skills and a willingness to learn.
Customer Interaction: Communicate effectively with customers, understanding their needs, and providing timely and accurate technical support.
Travel: Travel to customer locations as required, ensuring on-site support and system availability.

📝 Enhancement Note: Success in this role requires a strong customer focus, excellent communication skills, and the ability to work independently and assertively under pressure.

🎓 Skills & Qualifications

Education: University degree or Technical degree in Telecommunications Engineering, Computer Engineering, Software Engineering, or equivalent education.

Experience: Entry-level position with a focus on recent graduates or early-career professionals.

Required Skills:

Strong knowledge of IP network architecture and its components.
Familiarity with Server Virtualization & Operating Systems, Database Servers, Network Switches, Firewalls, and Routers.
Good problem-solving skills and the ability to apply critical thinking to solve technical issues.
Excellent written and oral communication skills in Portuguese and good English.
EU citizenship with residence in Portugal and a valid Class B driving license.

Preferred Skills:

Relevant certifications, such as CCNA, Comptia Network+, or Security+.
Additional languages and experience working in a similar field.

📝 Enhancement Note: While relevant certifications and experience are beneficial, Motorola Solutions is primarily looking for motivated and committed individuals with strong technical foundations and a willingness to learn and grow.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: As this role focuses on technical support and customer service, a traditional web portfolio is not required. However, candidates should be prepared to discuss their relevant academic projects, internships, or previous work experiences that demonstrate their technical skills and problem-solving abilities.

Technical Documentation: Candidates should be familiar with creating and maintaining technical documentation, including system diagrams, user guides, and troubleshooting steps. They should also be comfortable using collaboration tools to share and update documentation with their team.

📝 Enhancement Note: While not explicitly required, demonstrating strong documentation skills and attention to detail can set candidates apart and showcase their commitment to providing excellent customer support.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not explicitly stated. However, based on market research and industry standards for entry-level technical support roles in Portugal, candidates can expect a competitive salary in the range of €22,000 to €28,000 per year, plus benefits.

Benefits:

Competitive salary.
22 days of vacation (+ 3 additional after 1 year) plus bank holidays.
Comprehensive benefits, including private medical insurance.
Employee stock purchase plan.
Flexible hybrid working model.
Modern, premium office space.
Life insurance coverage.
Extensive career development opportunities.
Wellness programs and mental health support.
Corporate social responsibility initiatives and volunteering opportunities.

Working Hours: The standard working week is 40 hours, with the possibility of on-call duty (24/7) and travel requirements (25-50%).

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization. Benefits may vary based on individual circumstances and company policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Motorola Solutions operates in the mission-critical communications industry, focusing on providing critical communications, video security, and command center technologies to public safety agencies and enterprises worldwide.

Company Size: Motorola Solutions is a large, global organization with a strong presence in the mission-critical communications market. This role is part of the Portugal Services Organization, which is led by a group of dedicated Radio System & IP Network-based professional engineers.

Founded: Motorola Solutions was founded in 1928 and has a rich history of innovation and leadership in the communications industry.

Team Structure: The Portugal Services Organization is led by a group of dedicated Radio System & IP Network-based professional engineers, who bring together a wide range of skills and experience to provide critical system support to Motorola Solutions' mission-critical customers both in Portugal and across Europe.

Development Methodology: The team follows a structured approach to maintenance, upgrades, and system expansions, emphasizing collaboration, documentation, and continuous improvement.

Company Website: Motorola Solutions

📝 Enhancement Note: Motorola Solutions' company culture emphasizes teamwork, innovation, and a commitment to keeping people safer. This role offers an opportunity to join a global organization with a strong focus on mission-critical communications and a dedication to customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position, focusing on building a strong foundation in technical support and customer service within the mission-critical communications industry.

Reporting Structure: The Junior Customer Support Engineer will report directly to the Portugal Services Organization leadership team and work closely with other technical support engineers and customer service representatives.

Technical Impact: In this role, the candidate will have a direct impact on the performance and availability of Motorola Solutions' mission-critical systems, ensuring high customer satisfaction and minimal downtime.

Growth Opportunities:

Technical Skill Development: Gain hands-on experience with various mission-critical systems, software, and technologies, fostering continuous learning and skill development.
Career Progression: Demonstrate strong performance and a commitment to customer satisfaction to unlock opportunities for career advancement within the organization.
Leadership Potential: Build a strong reputation for technical expertise and customer focus to position oneself for leadership roles within the technical support and customer service teams.

📝 Enhancement Note: Success in this role can lead to career advancement opportunities within Motorola Solutions, as the organization values strong performance and a commitment to customer satisfaction.

🌐 Work Environment

Office Type: Motorola Solutions offers modern, premium office space in Portugal, providing a comfortable and collaborative work environment for its employees.

Office Location(s): The primary office location for this role is in Portugal Offsite (ZPT99), with the possibility of travel to customer locations as required.

Workspace Context:

Collaborative Environment: Work closely with other technical support engineers and customer service representatives to ensure high system availability and customer satisfaction.
Technical Tools: Utilize various tools and software to perform maintenance, upgrades, and system expansions, as well as to communicate with customers and team members.
Cross-Functional Collaboration: Collaborate with other departments, such as sales, marketing, and product management, to ensure customer needs are met and expectations are exceeded.

Work Schedule: The standard working week is 40 hours, with the possibility of on-call duty (24/7) and travel requirements (25-50%). The flexible hybrid working model allows for a balance between on-site and remote work.

📝 Enhancement Note: Motorola Solutions' work environment emphasizes collaboration, innovation, and a commitment to customer satisfaction. The flexible hybrid working model offers employees the best of both worlds, combining the benefits of on-site collaboration with the convenience of remote work.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A phone or video call to assess communication skills, motivation, and cultural fit.
Technical Assessment: A hands-on technical assessment or case study to evaluate problem-solving skills and technical aptitude.
Final Interview: A face-to-face or video interview with the hiring manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Focus on academic projects, internships, or previous work experiences that demonstrate strong technical skills and problem-solving abilities.
Highlight any relevant certifications or training that showcase a commitment to continuous learning and professional development.

Technical Challenge Preparation:

Brush up on relevant technical skills, such as IP network architecture, server virtualization, and operating systems.
Familiarize oneself with Motorola Solutions' products and services, as well as the mission-critical communications industry as a whole.
Prepare for behavioral interview questions that assess problem-solving skills, customer focus, and adaptability.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Technical Skills: IP network architecture, server virtualization, operating systems, database servers, network switches, firewalls, routers, CCNA, Comptia Network+, Comptia Security+, critical thinking, communication skills.
Industry Terms: Mission-critical communications, customer support, technical support, system maintenance, software upgrades, system expansions, on-call duty, travel requirements.

📝 Enhancement Note: Success in the interview process requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction. Candidates should focus on demonstrating their problem-solving skills, adaptability, and enthusiasm for the role and the mission-critical communications industry.

🛠 Technology Stack & Web Infrastructure

As this role focuses on technical support and customer service within the mission-critical communications industry, the technology stack and web infrastructure are not the primary focus. However, candidates should have a strong foundation in the following areas:

IP network architecture and its components.
Server virtualization & operating systems.
Database servers.
Network switches, firewalls, and routers.
Relevant certifications, such as CCNA, Comptia Network+, or Security+.

📝 Enhancement Note: While the technology stack and web infrastructure are not the primary focus of this role, a strong foundation in relevant technical skills and a commitment to continuous learning are essential for success.

👥 Team Culture & Values

Web Development Values: (Not applicable, as this role focuses on technical support and customer service within the mission-critical communications industry)

Collaboration Style:

Cross-Functional Integration: Work closely with other technical support engineers, customer service representatives, and other departments to ensure high system availability and customer satisfaction.
Code Review Culture: Collaborate with team members to review and improve technical documentation, troubleshooting steps, and system diagrams.
Knowledge Sharing: Share technical expertise and best practices with team members to foster a culture of continuous learning and improvement.

📝 Enhancement Note: Motorola Solutions' team culture emphasizes collaboration, innovation, and a commitment to customer satisfaction. The technical support and customer service teams work closely together to ensure high system availability and minimal downtime.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Complexity: Work with various mission-critical systems, software, and technologies, each with its unique challenges and requirements.
Customer Expectations: Manage customer expectations and provide timely, accurate, and effective technical support to ensure high customer satisfaction.
On-Call Duty: Be prepared to work on-call (24/7) and respond to customer issues and system alerts promptly and effectively.
Travel Requirements: Travel to customer locations as required, ensuring on-site support and system availability.

Learning & Development Opportunities:

Technical Skill Development: Gain hands-on experience with various mission-critical systems, software, and technologies, fostering continuous learning and skill development.
Career Progression: Demonstrate strong performance and a commitment to customer satisfaction to unlock opportunities for career advancement within the organization.
Leadership Potential: Build a strong reputation for technical expertise and customer focus to position oneself for leadership roles within the technical support and customer service teams.

📝 Enhancement Note: Success in this role requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction. Candidates should be prepared to face various technical challenges and embrace opportunities for continuous learning and growth.

💡 Interview Preparation

Technical Questions:

System Architecture: Demonstrate a strong understanding of IP network architecture, server virtualization, operating systems, and other relevant technical concepts.
Troubleshooting: Walk through real-life troubleshooting scenarios, showcasing problem-solving skills, adaptability, and a commitment to finding effective solutions.
Customer Focus: Discuss strategies for managing customer expectations, providing excellent technical support, and ensuring high customer satisfaction.

Company & Culture Questions:

Company Mission: Explain why you are interested in working for Motorola Solutions and how your skills and experience align with the company's mission and values.
Team Dynamics: Describe how you would contribute to a collaborative and innovative team environment, emphasizing your commitment to customer satisfaction and continuous learning.
Career Growth: Discuss your long-term career goals and how this role can help you achieve them within Motorola Solutions.

Portfolio Presentation Strategy:

Academic Projects: Highlight relevant academic projects, internships, or previous work experiences that demonstrate strong technical skills and problem-solving abilities.
Certifications: Showcase any relevant certifications or training that highlight your commitment to continuous learning and professional development.
Behavioral Examples: Provide specific examples of how you have demonstrated strong problem-solving skills, adaptability, and a commitment to customer satisfaction in previous roles or situations.

📝 Enhancement Note: Success in the interview process requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction. Candidates should focus on demonstrating their problem-solving skills, adaptability, and enthusiasm for the role and the mission-critical communications industry.

📌 Application Steps

To apply for this Junior Customer Support Engineer position:

Submit your application through the Motorola Solutions careers page.
Prepare your academic projects, internships, or previous work experiences that demonstrate strong technical skills and problem-solving abilities.
Tailor your resume to highlight relevant technical skills, certifications, and experiences that showcase your commitment to continuous learning and professional development.
Research Motorola Solutions' products, services, and the mission-critical communications industry to ensure a strong understanding of the company and its values.
Prepare for the interview process by brushing up on relevant technical skills, practicing problem-solving scenarios, and reflecting on your commitment to customer satisfaction and continuous learning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Junior Customer Support Engineer