Junior Customer Support Agent - Turkish Speaking

📍 Job Overview

• Job Title: Junior Customer Support Agent - Turkish Speaking
• Company: Reliato Ltd
• Location: Malta (Hybrid)
• Job Type: On-site (7 days, 40hrs per week)
• Category: Customer Support
• Date Posted: 2025-07-15
• Experience Level: Entry-level (0-2 years)

🚀 Role Summary

• Provide exceptional customer support in Turkish for internal and external customers
• Manage customer request queues and escalate technical issues as necessary
• Conduct customer research and ensure quality assurance for chat and email communications
• Collaborate with other departments to resolve customer issues and improve products and services
• Maintain a high level of product knowledge and stay updated on company promotions and policies

📝 Enhancement Note: This role requires strong communication skills, fluency in Turkish, and a customer-focused mindset. Previous customer support experience is preferred but not required.

💻 Primary Responsibilities

• Customer Support: Handle customer inquiries and complaints via chat and email, providing timely and accurate solutions
• Queue Management: Manage customer request queues, ensuring they are kept as low as possible
• Customer Research: Conduct research on customer requests, including bonuses, deposits, transactions, betting slips, documents, and bet calculations
• Team Collaboration: Collaborate with other departments to resolve customer issues and improve products and services
• Quality Assurance: Ensure the quality of chat and email communications, and analyze promotions before they are launched
• Emergency and Banned Procedures: Be responsible for the emergency and banned procedures

📝 Enhancement Note: This role requires strong multitasking skills, the ability to work well under pressure, and a proactive approach to problem-solving.

🎓 Skills & Qualifications

Education: High school or post-secondary school graduation

Experience: Previous customer support experience is preferred but not required

Required Skills:

• Strong communication skills in Turkish (both written and spoken)
• Knowledge of Internet-related software
• Ability to work well under pressure and multitask
• Proactive problem-solving skills
• Attention to detail and quality assurance mindset

Preferred Skills:

• Previous customer support experience
• Familiarity with betting and gaming industries
• Knowledge of CRM software

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role

Technical Documentation: Not applicable for this role

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. However, entry-level customer support roles in Malta typically range from €18,000 to €22,000 per year (source: Glassdoor).

Benefits:

• Gym/Fitness monthly allowance
• Fresh fruit and hot drinks in the office
• Medical Insurance
• LYRA Wellbeing Employee App
• Discretionary annual performance bonus

Working Hours: 40 hours per week, on a shift basis, 7 days a week

🎯 Team & Company Context

🏢 Company Culture

Industry: Gaming and betting industry

Company Size: Medium-sized company with a team of around 100 employees (source: LinkedIn)

Founded: 2018

Team Structure:

• Customer Support Team: The Junior Customer Support Agent will be part of the Customer Support Team, which consists of Customer Support Agents, Team Leaders, and a Customer Support Manager
• Cross-functional collaboration: The role will involve close collaboration with other departments, such as Marketing, Product, and Technical

Development Methodology: Not applicable for this role

Company Website: Reliato Ltd

📝 Enhancement Note: Reliato Ltd is a growing company in the gaming and betting industry, with a focus on providing exceptional customer support and improving products and services. The company values a customer-focused mindset, strong communication skills, and a proactive approach to problem-solving.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level (Junior) Customer Support Agent

Reporting Structure: The Junior Customer Support Agent will report directly to the Customer Support Team Leader

Technical Impact: This role has a direct impact on customer satisfaction, product improvement, and company reputation

Growth Opportunities:

• Progression to Customer Support Agent, Team Leader, or Manager roles
• Opportunities to specialize in specific customer support areas, such as VIP or technical support
• Potential to move into other departments, such as Marketing, Product, or Technical, depending on skills and interests

📝 Enhancement Note: This role offers opportunities for career progression and skill development within the customer support department and across the company. The company values internal promotions and provides training and development opportunities to support employee growth.

🌐 Work Environment

Office Type: Hybrid office environment, with a mix of on-site and remote work

Office Location(s): Malta

Workspace Context:

• Modern, open-plan office with collaborative workspaces
• Access to fresh fruit, hot drinks, and other amenities
• Gym/Fitness allowance to support employee wellbeing

Work Schedule: Shift-based schedule, 7 days a week, with a total of 40 hours per week

📝 Enhancement Note: The hybrid work environment at Reliato Ltd offers a mix of on-site and remote work, allowing employees to balance their work and personal lives. The company prioritizes employee wellbeing and provides amenities and benefits to support a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review
2. Phone or video screening to assess communication skills and cultural fit
3. On-site or virtual interview with the Customer Support Team Leader and/or other team members to discuss the role, team dynamics, and company culture
4. Final decision and offer

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Customer Support, Turkish, Gaming, Betting, CRM, Quality Assurance, Problem-Solving, Communication Skills

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, cultural fit, and problem-solving abilities. Candidates should be prepared to discuss their customer support experience, if any, and provide examples of how they have handled challenging customer situations in the past.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role

Backend & Server Technologies: Not applicable for this role

Development & DevOps Tools: Not applicable for this role

📝 Enhancement Note: This role does not require proficiency in any specific technology stack or web infrastructure. However, candidates should be comfortable using CRM software and other customer support tools.

👥 Team Culture & Values

Customer Support Values:

• Customer-focused mindset
• Strong communication skills
• Proactive problem-solving
• Attention to detail and quality assurance
• Collaboration and teamwork

Collaboration Style:

• Cross-functional collaboration with other departments, such as Marketing, Product, and Technical
• Regular team meetings and activities to foster a collaborative and supportive work environment
• Open communication and feedback to encourage continuous improvement

📝 Enhancement Note: The customer support team at Reliato Ltd values a customer-focused mindset, strong communication skills, and a proactive approach to problem-solving. The team works collaboratively to ensure customer satisfaction and improve products and services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling challenging customer situations and complaints
• Managing customer request queues under pressure
• Ensuring the quality of chat and email communications
• Analyzing promotions and identifying potential issues before they are launched

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced customer support team members
• Opportunities to attend industry conferences and events to stay up-to-date on the latest trends and best practices in customer support
• Potential to move into other departments, such as Marketing, Product, or Technical, depending on skills and interests

📝 Enhancement Note: This role offers opportunities for career progression and skill development within the customer support department and across the company. The company values internal promotions and provides training and development opportunities to support employee growth.

💡 Interview Preparation

Technical Questions: Not applicable for this role

Company & Culture Questions:

• How do you handle challenging customer situations?
• Can you describe a time when you went above and beyond to ensure customer satisfaction?
• How do you stay organized and manage your time when handling multiple customer requests?
• How do you ensure the quality of your work, especially when working under pressure?

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, cultural fit, and problem-solving abilities. Candidates should be prepared to discuss their customer support experience, if any, and provide examples of how they have handled challenging customer situations in the past.

📌 Application Steps

To apply for this Junior Customer Support Agent - Turkish Speaking position:

1. Submit your application through the Reliato Ltd careers page
2. Tailor your resume to highlight your customer support experience, communication skills, and problem-solving abilities
3. Prepare for the phone or video screening by practicing common customer support scenarios and demonstrating your communication skills
4. Research the company and the gaming and betting industry to show your enthusiasm and understanding of the role
5. Prepare for the on-site or virtual interview by rehearsing your responses to common customer support questions and thinking about how your skills and experiences make you a strong fit for the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.