Junior Business Systems Administrator (Salesforce)

📍 Job Overview

• Job Title: Junior Business Systems Administrator (Salesforce)
• Company: Relias LLC
• Location: Morrisville, North Carolina, United States
• Job Type: Hybrid (30 days/quarter in-office)
• Category: Server Administration
• Date Posted: 2025-06-30
• Experience Level: Entry-level (0-2 years)
• Remote Status: Hybrid

🚀 Role Summary

• Serve as the first point of contact for end users requesting enhancements or assistance with internal systems, primarily Salesforce.
• Provide essential support to the Business Systems Team and front-of-house teams.
• Maintain and enhance internal systems to ensure optimal performance and user satisfaction.

💻 Primary Responsibilities

• Tier 1 Request Management: Primarily responsible for managing and resolving tier 1 requests, ensuring compliance with established Service Level Agreements. Duties include investigating errors, light Salesforce configuration, mass data updates, and report and dashboard generation.
• Change Configuration: Configure changes for tickets within the development and release process.
• Testing and Quality Assurance: Test and QA changes with peers and/or users as applicable.
• User Management: Provide backup for user management activities across multiple business systems, including creating monthly user lists and enabling and disabling access when individuals join and leave the organization.
• Professional Development: Keep current on the latest system releases and professional development opportunities.
• Other Duties: Perform other duties as assigned.

🎓 Skills & Qualifications

Education:

• Bachelor's degree required.

Experience:

• Previous experience in customer support, computer operations, system administration, or another related area is preferred.

Required Skills:

• Good understanding of database structure.
• Good understanding of Salesforce.
• Ability to think strategically and understand long-term impacts of today's decisions while maintaining exceptional attention to detail.
• Ability to inform and escalate to the appropriate people when certain changes are requested.
• Strong interpersonal and communication skills, including the ability to establish strong relationships with internal customers.
• Follow IT best practices, including data governance, security controls, release processes, and overall platform maintenance.
• Ability to manage and prioritize multiple priorities simultaneously.
• Previous experience in customer support, computer operations, system administration, or another related area.

Preferred Skills:

• Salesforce Administrator Certification.
• Experience with additional Salesforce products, such as Salesforce CPQ, Salesforce Experience Cloud, and/or Pardot.
• Experience with other enterprise applications such as Atlassian Jira, Docusign, Concur, Miro.
• Experience with data manipulation.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:
  • Demonstrate experience with Salesforce administration and configuration.
  • Showcase problem-solving skills and ability to manage multiple priorities.
  • Highlight experience with user management and data governance.
• Technical Documentation:
  • Provide examples of system documentation, release notes, and user guides.
  • Showcase knowledge of IT best practices and platform maintenance.

💵 Compensation & Benefits

• Salary Range: $55,000 - $70,000 per year (Based on entry-level, North Carolina market rates for similar roles)
• Benefits:
  • Fantastic health and wellness benefits package, including an outstanding 401k match.
  • A flexible PTO program and a generous and inclusive parental leave policy.
  • Relias pays for the employee portion of the monthly healthcare premium.
  • Flexible work environment with onsite and work from home options.
  • Active Employee Resource Groups open to all employees.
  • Comprehensive onboarding program.
  • Growth and career advancement opportunities, including professional development programs, conference attendance, and Nanodegree options in both technology and data science.
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Healthcare and Human Services.
• Company Size: 11,000+ health care and human service organizations served.
• Founded: 2004.
• Team Structure:
  • The Business Systems Team serves as the first point of contact for end users requesting enhancements or assistance with internal systems.
  • The team works closely with front-of-house teams to ensure optimal performance and user satisfaction.
• Development Methodology:
  • Agile methodologies are used for system development and enhancement.
  • The team follows IT best practices, including data governance, security controls, release processes, and overall platform maintenance.

📈 Career & Growth Analysis

• Web Technology Career Level: Entry-level (0-2 years) Junior Business Systems Administrator.
• Reporting Structure: Reports directly to the Business Systems Team Lead.
• Technical Impact: Responsible for maintaining and enhancing internal systems, primarily Salesforce, to ensure optimal performance and user satisfaction.
• Growth Opportunities:
  • Salesforce Administrator Certification.
  • Experience with additional Salesforce products, such as Salesforce CPQ, Salesforce Experience Cloud, and/or Pardot.
  • Experience with other enterprise applications such as Atlassian Jira, Docusign, Concur, Miro.
  • Experience with data manipulation.

🌐 Work Environment

• Office Type: Hybrid, with approximately 30 days/quarter in the Morrisville, NC Headquarters.
• Office Location(s): Morrisville, NC.
• Workspace Context:
  • Collaborative workspace with opportunities to work with teams regularly for professional development opportunities.
  • Access to necessary tools and resources for the role, including multiple monitors and testing devices.
  • Cross-functional collaboration with internal customers and other teams within the organization.

📄 Application & Technical Interview Process

• Interview Process:
  • Initial phone or video screen to assess communication skills and cultural fit.
  • Technical assessment to evaluate Salesforce administration skills and problem-solving abilities.
  • On-site or virtual interview with the hiring manager to discuss the role, team dynamics, and career growth opportunities.
  • Final decision and offer.
• Portfolio Review Tips:
  • Highlight relevant Salesforce administration projects and user management experiences.
  • Showcase problem-solving skills and ability to manage multiple priorities.
  • Provide examples of system documentation, release notes, and user guides.
• Technical Challenge Preparation:
  • Brush up on Salesforce administration skills and best practices.
  • Practice problem-solving exercises and data manipulation tasks.
  • Familiarize yourself with the latest system releases and professional development opportunities.

🛠 Technology Stack & Web Infrastructure

• Salesforce Administration: Salesforce is the primary internal system managed by the Junior Business Systems Administrator.
• Additional Salesforce Products: Salesforce CPQ, Salesforce Experience Cloud, and Pardot may be relevant, depending on the role's specific requirements.
• Enterprise Applications: Atlassian Jira, Docusign, Concur, and Miro may be used in conjunction with Salesforce for various business processes.
• Data Manipulation: Experience with data manipulation tools and techniques is beneficial for this role.

👥 Team Culture & Values

• Web Development Values:
  • User-centric approach to internal system management.
  • Continuous improvement and optimization of internal systems.
  • Strong collaboration and communication within the Business Systems Team and across the organization.
  • Attention to detail and commitment to data governance and security controls.
• Collaboration Style:
  • Cross-functional collaboration with internal customers and other teams within the organization.
  • Regular team meetings and check-ins to discuss progress, challenges, and opportunities for improvement.
  • Knowledge sharing and mentoring opportunities within the Business Systems Team and across the organization.

⚡ Challenges & Growth Opportunities

• Technical Challenges:
  • Managing and resolving tier 1 requests while maintaining exceptional attention to detail.
  • Informing and escalating changes to the appropriate people when certain changes are requested.
  • Keeping current on the latest system releases and professional development opportunities.
• Learning & Development Opportunities:
  • Salesforce Administrator Certification.
  • Experience with additional Salesforce products, such as Salesforce CPQ, Salesforce Experience Cloud, and/or Pardot.
  • Experience with other enterprise applications such as Atlassian Jira, Docusign, Concur, and Miro.
  • Experience with data manipulation.

💡 Interview Preparation

• Technical Questions:
  • Salesforce administration scenarios and problem-solving exercises.
  • Data manipulation and system optimization questions.
  • System release and change management processes.
• Company & Culture Questions:
  • The role of the Business Systems Team within the organization.
  • Collaboration and communication within the team and across the organization.
  • Professional development opportunities and career growth paths.
• Portfolio Presentation Strategy:
  • Highlight relevant Salesforce administration projects and user management experiences.
  • Showcase problem-solving skills and ability to manage multiple priorities.
  • Provide examples of system documentation, release notes, and user guides.

📌 Application Steps

To apply for this Junior Business Systems Administrator (Salesforce) position:

1. Submit your application through the application link.
2. Tailor your resume to highlight relevant Salesforce administration and user management experiences.
3. Prepare a portfolio showcasing your Salesforce administration skills, problem-solving abilities, and user management experiences.
4. Research the company and the role to demonstrate your understanding of the organization's mission, values, and culture.
5. Prepare for the technical interview by brushing up on your Salesforce administration skills, practicing problem-solving exercises, and familiarizing yourself with the latest system releases and professional development opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.