📍 Job Overview

Job Title: Jr. Technical Support Specialist
Company: Suvoda
Location: Bucharest, Bucureşti, Romania
Job Type: Full-time
Category: Technical Support, IT Infrastructure
Date Posted: June 19, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: Remote OK

🚀 Role Summary

Suvoda is a global clinical trial technology company seeking a Jr. Technical Support Specialist to provide mission-critical support to internal stakeholders on complex clinical trial software systems. This role requires a strong technical background, exceptional communication skills, and the ability to thrive in a dynamic, fast-paced environment.

📝 Enhancement Note: This role involves working with unique, high-stakes clinical trial experiments, requiring a solid understanding of the clinical trial industry, regulations, and Suvoda's software products and processes.

💻 Primary Responsibilities

Support & Troubleshooting: Provide technical support to internal stakeholders, identify root causes of issues, and resolve them in accordance with Service Level Agreements (SLAs).
Complex Issue Resolution: Troubleshoot escalated issues, collaborate with cross-functional teams, and develop tailored solutions for varied and unique system issues.
Database Management: Understand database architecture, create, validate, and execute SQL scripts, and maintain clinical trial data integrity.
Data Integration & Monitoring: Monitor third-party data integrations, identify and resolve issues, and ensure data consistency.
Testing & Analysis: Perform manual testing, debugging, and analysis to identify root causes and implement appropriate fixes within each custom-built system.
Process Improvement: Document recurrent scenarios, suggest improvements to current support processes, and meet performance metrics.

🎓 Skills & Qualifications

Education: A Bachelor's degree in computer science or a related field is preferred.

Experience: 0-2 years of experience in technical support, ideally in IRT or a related field.

Required Skills:

Proficiency with web-based software applications
Experience with Windows (Unix-based systems) and database architecture
Strong written and verbal communication skills
Analytical, organizational, and planning skills
Ability to work independently and in a team
Highly self-motivated and able to multi-task in a fast-paced environment
Attention to detail

Preferred Skills:

Experience with SQL scripts and stored procedures
Understanding of web services integrations between third-party applications, including use of API's and XML
Prior technical support experience, especially in IRT or a related field

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.
Technical Documentation: Familiarize yourself with Suvoda's software products, processes, and the specificities of unique clinical trials. Prepare a document outlining your understanding of the clinical trial industry, regulations, and Suvoda's software products and processes.

📝 Enhancement Note: As this role does not require a traditional web portfolio, focus on demonstrating your technical expertise and understanding of the clinical trial industry and Suvoda's software products and processes.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bucharest, Romania is approximately 12,000 - 18,000 RON (Romanian Leu) per month, based on experience and qualifications. This estimate is derived from regional market data and industry standards for technical support roles.

Benefits: Suvoda offers a competitive benefits package, including health insurance, retirement plans, and paid time off. Specific benefits information is available upon request.

Working Hours: Full-time position with standard working hours, including flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: Salary range and benefits information are estimates based on regional market data and industry standards for technical support roles. Actual compensation may vary based on individual qualifications and company policy.

🎯 Team & Company Context

Company Culture: Suvoda is a global clinical trial technology company shaping digital experiences for clinical trial sponsor and site professionals. They prioritize innovation, collaboration, and customer focus in their mission to support life-sustaining studies.

Team Structure: The Jr. Technical Support Specialist will work closely with the Services Delivery and Development teams, collaborating to identify optimal solutions for complex technical system issues. The team is expected to be cross-functional, with members possessing diverse skills and expertise.

Development Methodology: Suvoda employs Agile methodologies, with a focus on iterative development, continuous improvement, and customer satisfaction.

Company Website: www.suvoda.com

📝 Enhancement Note: Company culture, team structure, and development methodology information are based on industry standards and assumptions about Suvoda's operations as a global clinical trial technology company.

📈 Career & Growth Analysis

Technical Support Career Level: This role is an entry-level to mid-level position within the technical support career path. It offers an opportunity to develop technical expertise, gain experience in a dynamic industry, and grow within the organization.

Reporting Structure: The Jr. Technical Support Specialist will report directly to the Technical Support Manager and work closely with cross-functional teams, including Services Delivery and Development.

Technical Impact: This role has a significant impact on the successful execution of clinical trials by ensuring the smooth operation of Suvoda's software systems and providing support to internal stakeholders.

Growth Opportunities:

Technical Growth: Develop expertise in clinical trial software systems, database management, and data integration.
Leadership Development: Demonstrate strong performance and take on additional responsibilities to progress into a senior technical support role or a team leadership position.
Career Transition: Gain valuable experience in the clinical trial industry and explore opportunities for career transition into related fields, such as software development or project management.

📝 Enhancement Note: Career growth opportunities are based on industry standards and assumptions about Suvoda's career progression paths and the technical support career trajectory.

🌐 Work Environment

Office Type: Suvoda's office is a collaborative, dynamic workspace designed to facilitate cross-functional team interaction and innovation.

Office Location(s): Suvoda's headquarters are located in Bucharest, Romania, with additional offices in the United States and Europe. Remote work is also an option for this role.

Workspace Context:

Collaborative Environment: Foster collaboration and knowledge sharing with cross-functional teams, including Services Delivery, Development, and other internal stakeholders.
Technical Tools: Utilize various tools and platforms, such as Zendesk, Jira, SQL, and other web-based software applications, to perform your job effectively.
Flexible Work Arrangement: Enjoy a flexible work arrangement, including remote work options and flexible hours to accommodate project deadlines and maintenance windows.

Work Schedule: Full-time position with standard working hours, including flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Work environment information is based on industry standards and assumptions about Suvoda's office culture, workspace design, and remote work policies.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screen: A brief phone or video call to assess your communication skills, technical background, and understanding of the role.
Technical Assessment: A hands-on technical assessment, focusing on your SQL skills, database management, and problem-solving abilities.
Behavioral Questions: An in-depth discussion of your problem-solving approach, teamwork, and adaptability in a fast-paced environment.
Final Interview: A meeting with the Technical Support Manager or another senior team member to discuss your fit within the team and the company's culture.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

Brush up on your SQL skills, focusing on creating, validating, and executing scripts, as well as performing manual testing and debugging.
Familiarize yourself with Suvoda's software products, processes, and the specificities of unique clinical trials.
Prepare for behavioral questions by reflecting on your problem-solving approach, teamwork, and adaptability in a fast-paced environment.

ATS Keywords: Technical Support, SQL, Database Management, Data Integration, Problem Solving, Clinical Trial Software, Agile Methodologies, Cross-functional Teams, Customer Focus, Innovation, Collaboration.

📝 Enhancement Note: Interview process, technical challenge preparation, and ATS keywords are based on industry standards and assumptions about Suvoda's hiring process and the technical support role.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

SQL: Proficiency in creating, validating, and executing SQL scripts and stored procedures is essential for this role.
Database Architecture: A solid understanding of database architecture in relation to web-based software applications is required.

Web-Based Software Applications:

Zendesk: Familiarity with Zendesk, a customer service software platform, is beneficial for this role.
Jira: Experience with Jira, an issue tracking and project management tool, is useful for collaborating with cross-functional teams and managing tasks.

Other Tools:

APIs & XML: An understanding of web services integrations between third-party applications, including use of APIs and XML, is a plus.

📝 Enhancement Note: Technology stack and web infrastructure information are based on industry standards and assumptions about the tools and platforms required for this role.

👥 Team Culture & Values

Technical Support Values:

Customer Focus: Prioritize the needs of internal stakeholders and ensure their satisfaction with the support services provided.
Collaboration: Work closely with cross-functional teams, including Services Delivery and Development, to identify optimal solutions for complex technical system issues.
Continuous Learning: Stay up-to-date with new functionality introduced by product releases and adapt solutions based on application customizations.
Process Improvement: Document recurrent scenarios, suggest improvements to current support processes, and meet performance metrics.

Collaboration Style:

Cross-functional Integration: Work closely with various teams, including Services Delivery, Development, and other internal stakeholders, to ensure the smooth operation of Suvoda's software systems.
Code Review Culture: Collaborate with team members to identify and resolve complex technical issues, utilizing a code review culture to ensure the quality and effectiveness of solutions.
Knowledge Sharing: Share your expertise and learn from others in a collaborative, dynamic work environment.

📝 Enhancement Note: Team culture and values information are based on industry standards and assumptions about Suvoda's office culture, collaboration style, and technical support best practices.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Unique Clinical Trials: Work with unique, high-stakes clinical trial experiments, requiring a solid understanding of the clinical trial industry, regulations, and Suvoda's software products and processes.
Complex System Issues: Troubleshoot escalated issues and develop tailored solutions for varied and unique system issues, utilizing advanced technical expertise and analytical skills.
Data Integrity: Maintain clinical trial data integrity by creating, validating, and executing SQL scripts and stored procedures, as well as monitoring third-party data integrations and resolving issues.

Learning & Development Opportunities:

Technical Skill Development: Develop expertise in clinical trial software systems, database management, and data integration, staying up-to-date with new functionality and industry trends.
Career Transition: Gain valuable experience in the clinical trial industry and explore opportunities for career transition into related fields, such as software development or project management.
Leadership Development: Demonstrate strong performance and take on additional responsibilities to progress into a senior technical support role or a team leadership position.

📝 Enhancement Note: Challenges and growth opportunities are based on industry standards and assumptions about the technical support role, Suvoda's software systems, and the clinical trial industry.

💡 Interview Preparation

Technical Questions:

SQL Proficiency: Demonstrate your SQL skills by creating, validating, and executing scripts, as well as performing manual testing and debugging.
Database Architecture: Explain your understanding of database architecture in relation to web-based software applications and how you apply this knowledge in a technical support role.
Problem-Solving: Describe your approach to troubleshooting complex system issues and developing tailored solutions for varied and unique scenarios.

Company & Culture Questions:

Clinical Trial Industry: Show your understanding of the clinical trial industry, regulations, and Suvoda's software products and processes by discussing their impact on your role and the company's mission.
Agile Methodologies: Demonstrate your familiarity with Agile methodologies and how you apply them in a technical support role to ensure customer satisfaction and continuous improvement.
Customer Focus: Explain how you prioritize the needs of internal stakeholders and ensure their satisfaction with the support services provided in a dynamic, fast-paced environment.

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: Interview preparation questions are based on industry standards and assumptions about Suvoda's hiring process, the technical support role, and the clinical trial industry.

📌 Application Steps

To apply for this Jr. Technical Support Specialist position at Suvoda:

Submit Your Application: Visit www.suvoda.com/careers/job-openings and apply for the Jr. Technical Support Specialist role.
Prepare for the Phone/Screen: Brush up on your communication skills, technical background, and understanding of the role. Research Suvoda's software products, processes, and the specificities of unique clinical trials.
Master SQL Skills: Focus on creating, validating, and executing SQL scripts, as well as performing manual testing and debugging. Familiarize yourself with Suvoda's software products and processes.
Reflect on Your Problem-Solving Approach: Prepare for behavioral questions by reflecting on your problem-solving approach, teamwork, and adaptability in a fast-paced environment.
Research Suvoda's Company Culture: Learn about Suvoda's mission, values, and work environment to ensure a strong fit with the company's culture and your personal career goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about the Jr. Technical Support Specialist role at Suvoda. All details should be verified directly with the hiring organization before making application decisions.

Jr. Technical Support Specialist