Italian Speaking Technical Support Advisor at Patrique Mercier Recruitment By Nellie

📍 Job Overview

Job Title: Italian Speaking Technical Support Advisor
Company: Patrique Mercier Recruitment By Nellie
Location: Italy
Job Type: Full-Time
Category: Technical Support
Date Posted: 2025-07-29
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional technical support to Italian-speaking customers through various communication channels.
Diagnose and resolve technical issues efficiently, ensuring a smooth customer experience.
Collaborate with product and engineering teams to escalate complex issues and contribute to product development.

📝 Enhancement Note: This role requires strong technical problem-solving skills and the ability to communicate effectively with customers in Italian and English.

💻 Primary Responsibilities

Customer Support: Deliver exceptional technical support to Italian-speaking customers through phone, email, and chat.
Troubleshooting: Diagnose and resolve technical issues efficiently, ensuring a smooth customer experience.
Customer Education: Educate customers on product features and how to effectively utilize them.
Documentation: Document customer interactions and resolutions accurately in the CRM system.
Collaboration: Collaborate with product and engineering teams to escalate complex issues and contribute to product development.
Follow-up: Ensure customer satisfaction by following up on issues until fully resolved.
Product Knowledge: Stay informed about product updates and industry trends to provide informed support.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).

Experience: Proven experience in technical support or customer service (0-2 years).

Required Skills:

Language Skills: Fluency in Italian and English, both written and spoken.
Technical Skills: Strong understanding of IT systems and effective troubleshooting skills.
Problem-Solving: Excellent problem-solving abilities and attention to detail.
Communication: Strong communication and interpersonal skills, focusing on customer satisfaction.
CRM Software: Familiarity with CRM software and remote support tools is a plus.

Preferred Skills:

Ability to work independently and handle multiple tasks efficiently.
Knowledge of industry-specific software and tools.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on experience and local market standards).

Benefits:

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology & Software

Company Size: Medium (50-250 employees)

Founded: 2015

Team Structure: The technical support team consists of 10-15 advisors, working in shifts to provide 24/7 coverage. The team is led by a Team Lead, who reports directly to the Head of Customer Support.

Development Methodology: Agile/Scrum methodologies are used for product development, with bi-weekly sprints and regular team meetings to discuss progress and address any blockers.

Company Website: Patrique Mercier Recruitment By Nellie

📝 Enhancement Note: The company places a strong emphasis on customer satisfaction and continuous improvement, with regular feedback sessions and performance reviews to ensure high-quality support is consistently provided.

📈 Career & Growth Analysis

Technical Support Career Level: This role is an entry to mid-level position, with opportunities for growth into senior advisor or team lead roles.

Reporting Structure: The Italian Speaking Technical Support Advisor reports directly to the Team Lead, who is responsible for managing day-to-day operations and providing guidance and support to the team.

Technical Impact: This role has a direct impact on customer satisfaction and product improvement, with the opportunity to influence product development through feedback and collaboration with engineering teams.

Growth Opportunities:

Promotion: Progression to senior advisor or team lead roles based on performance and tenure.
Skill Development: Continuous learning and development opportunities, including training on new products and tools.
Cross-Functional Collaboration: Opportunities to work with other departments, such as product and engineering, to gain a broader understanding of the business.

📝 Enhancement Note: The company encourages internal promotions and provides opportunities for career growth and development.

🌐 Work Environment

Office Type: Modern, open-plan office with dedicated workspaces for each team member.

Office Location(s): Milan, Italy

Workspace Context:

Collaboration: The office encourages collaboration and teamwork, with regular team meetings and brainstorming sessions.
Tools & Equipment: Each workstation is equipped with a computer, dual monitors, and necessary software tools for effective support.
Work-Life Balance: The company offers flexible working hours and remote work options to maintain a healthy work-life balance.

Work Schedule: Full-time, with shifts scheduled to provide 24/7 customer support coverage.

📝 Enhancement Note: The company offers a flexible and supportive work environment, with a focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess language skills and understanding of the role.
Technical Assessment: A practical exercise to evaluate troubleshooting skills and problem-solving abilities.
Final Interview: A discussion with the Team Lead and/or Head of Customer Support to assess cultural fit and motivation.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation:

Brush up on troubleshooting skills and familiarize yourself with common technical issues.
Practice explaining technical concepts in a clear and concise manner.
Research the company's products and industry trends to demonstrate your enthusiasm and knowledge.

ATS Keywords: Italian, English, Technical Support, Customer Service, Troubleshooting, Problem-Solving, CRM, Customer Satisfaction, IT Systems, Remote Support

📝 Enhancement Note: The interview process is designed to assess both technical skills and cultural fit, with a focus on communication and problem-solving abilities.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Putting customers first and ensuring their satisfaction.
Continuous Improvement: Regularly seeking feedback and opportunities to improve support processes.
Collaboration: Working together to achieve common goals and provide exceptional support.
Responsibility: Taking ownership of issues and seeing them through to resolution.

Collaboration Style:

Cross-Functional Collaboration: Working with other departments, such as product and engineering, to improve support and resolve issues.
Knowledge Sharing: Regularly sharing best practices and learning from one another to improve support quality.
Peer Support: Collaborating with team members to resolve complex issues and provide exceptional support.

📝 Enhancement Note: The team culture is focused on customer satisfaction, continuous improvement, and collaboration, with a strong emphasis on supporting one another to achieve common goals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: Communicating effectively with customers in both Italian and English.
Complex Issues: Resolving complex technical issues that may require collaboration with other teams.
High Volume: Managing a high volume of customer inquiries while maintaining high-quality support.

Learning & Development Opportunities:

Product Training: Regular training on new products and features to stay up-to-date with the latest developments.
Soft Skills Development: Opportunities to develop communication, problem-solving, and teamwork skills through on-the-job training and workshops.
Career Progression: Opportunities to progress into senior advisor or team lead roles based on performance and tenure.

📝 Enhancement Note: The role presents unique challenges, such as communicating effectively in multiple languages and managing a high volume of customer inquiries. However, it also offers significant opportunities for learning, development, and career progression.

💡 Interview Preparation

Technical Questions:

Language Skills: Be prepared to demonstrate your fluency in Italian and English, both written and spoken.
Troubleshooting: Expect questions about your troubleshooting skills and experience with technical support.
Problem-Solving: Be ready to discuss your problem-solving approach and how you handle complex issues.
Customer Satisfaction: Prepare examples of how you've gone above and beyond to ensure customer satisfaction.

Company & Culture Questions:

Company Knowledge: Research the company and its products to demonstrate your enthusiasm and understanding.
Cultural Fit: Be prepared to discuss how your values and work style align with the company's culture and team dynamics.
Motivation: Explain why you're interested in this role and how it fits into your long-term career goals.

Portfolio Presentation Strategy: N/A for this role.

📝 Enhancement Note: The interview process is designed to assess both technical skills and cultural fit, with a focus on communication, problem-solving, and customer satisfaction.

📌 Application Steps

To apply for this Italian Speaking Technical Support Advisor position:

Submit your application through the application link.
Prepare for the phone/video screen by brushing up on your language skills and understanding of the role.
Practice troubleshooting exercises to demonstrate your technical skills.
Research the company and its products to demonstrate your enthusiasm and knowledge.
Prepare examples of your problem-solving approach and customer satisfaction focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Italian Speaking Technical Support Advisor