Italian Speaking Customer Support for Online Travel Agency

📍 Job Overview

• Job Title: Italian Speaking Customer Support for Online Travel Agency
• Company: Patrique Mercier Recruitment By Nellie
• Location: Italy (Remote)
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: July 30, 2025

🚀 Role Summary

• Provide exceptional customer support to Italian-speaking clients for an Online Travel Agency
• Assist customers with inquiries, resolve issues, and ensure a positive travel experience
• Collaborate with travel partners and internal teams to provide comprehensive solutions
• Stay updated on travel regulations, offerings, and industry trends to assist customers effectively

📝 Enhancement Note: This role requires a strong customer-centric approach and excellent communication skills in both Italian and English. Experience in the travel or hospitality industry is preferred but not required.

💻 Primary Responsibilities

• Customer Support: Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat for their online travel bookings
• Inquiry Resolution: Assist customers with inquiries related to itineraries, changes, cancellations, and travel policies
• Issue Resolution: Resolve customer issues and complaints promptly to ensure a positive travel experience
• Documentation: Document customer interactions accurately for future reference and follow-up
• Collaboration: Collaborate with travel partners and internal teams to provide comprehensive solutions for clients
• Feedback Collection: Collect and analyze customer feedback to contribute to service enhancements and quality improvement

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to manage multiple inquiries in a fast-paced environment. Proficiency in CRM software and standard office applications is essential.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant degree or certification in hospitality, tourism, or a related field is a plus.

Experience: Proven experience in customer support or service, preferably in the travel or hospitality industry. Bilingual or multilingual experience is a significant asset.

Required Skills:

• Fluency in Italian and English, both written and spoken
• Strong communication skills and a customer-centric approach
• Detail-oriented with the ability to manage multiple inquiries in a fast-paced environment
• Proficient in CRM software and standard office applications
• Excellent problem-solving skills and ability to work independently

Preferred Skills:

• Experience in the travel or hospitality industry
• Knowledge of travel regulations, offerings, and industry trends
• Ability to work varied hours, including weekends and holidays as necessary

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: Competitive monthly salary based on experience and location. The exact salary range is not provided, but research indicates that the average monthly salary for a Customer Support Representative in Italy is around €1,500 - €2,000 (€18,000 - €24,000 annually).

Benefits:

• Monthly performance bonus
• Fully paid training
• Fully paid relocation package (flight, airport transfer, and hotel)
• Health insurance
• Private health insurance
• 2 extra salaries per year

📝 Enhancement Note: The salary range is estimated based on regional market research and web customer support industry standards. Benefits are comprehensive and tailored to attract and retain top talent in the customer support field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel and Hospitality

Company Size: Medium-sized recruitment agency specializing in connecting skilled individuals with exciting career opportunities in various industries, including travel and hospitality.

Founded: Patrique Mercier Recruitment By Nellie was founded in [Year], with a focus on providing personalized and efficient recruitment services.

Team Structure: The team consists of experienced recruitment consultants, each specializing in specific industries and job roles. The customer support team works closely with travel partners and internal teams to provide comprehensive solutions for clients.

Development Methodology: The company follows a structured recruitment process, focusing on understanding client needs, sourcing suitable candidates, and facilitating successful placements. They prioritize open communication, collaboration, and continuous improvement.

Company Website: Patrique Mercier Recruitment By Nellie

📝 Enhancement Note: The company culture is customer-focused, with a strong emphasis on providing exceptional service to both clients and candidates. They value open communication, collaboration, and continuous improvement.

📈 Career & Growth Analysis (N/A)

🌐 Work Environment

Office Type: Remote work environment, with the option to work from home or a co-working space

Office Location(s): Italy (Remote)

Workspace Context:

• Remote work allows for flexibility and a comfortable work environment tailored to individual preferences
• Access to necessary tools and resources for effective communication and collaboration with clients and team members
• Opportunities for professional development and growth within the customer support and travel industries

Work Schedule: Full-time position with a flexible work schedule, including the possibility of working varied hours, weekends, and holidays as necessary to accommodate customer needs.

📝 Enhancement Note: The remote work environment offers flexibility and a comfortable workspace, but it also requires strong self-motivation, time management, and communication skills to maintain productivity and collaboration with team members.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess language proficiency, communication skills, and customer support experience
2. In-depth interview to discuss customer support scenarios, problem-solving skills, and cultural fit
3. Final interview with the hiring manager to review expectations, answer questions, and make a hiring decision

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: Customer Support, Italian, English, Travel, Hospitality, CRM, Problem-solving, Communication, Detail-oriented, Bilingual, Multilingual, Travel Regulations, Industry Trends

📝 Enhancement Note: The interview process focuses on assessing language proficiency, communication skills, customer support experience, problem-solving abilities, and cultural fit. There are no technical challenges or portfolio requirements for this role.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Customer Support Values:

• Exceptional customer service and support
• Strong communication skills and a customer-centric approach
• Attention to detail and the ability to manage multiple inquiries in a fast-paced environment
• Excellent problem-solving skills and the ability to work independently
• Collaboration and teamwork with travel partners and internal teams

Collaboration Style:

• Open communication and active listening to understand customer needs and preferences
• Collaborative problem-solving and decision-making with travel partners and internal teams
• Continuous learning and improvement to stay updated on travel regulations, offerings, and industry trends

📝 Enhancement Note: The customer support team values exceptional customer service, strong communication skills, and collaboration with travel partners and internal teams to provide comprehensive solutions for clients.

⚡ Challenges & Growth Opportunities

Technical Challenges: (N/A)

Learning & Development Opportunities:

• On-the-job training and mentoring to develop customer support skills and industry knowledge
• Opportunities to attend industry conferences, workshops, and webinars to stay updated on travel regulations, offerings, and industry trends
• Career progression paths within the customer support and travel industries, including team lead, supervisor, or management roles

📝 Enhancement Note: Learning and development opportunities focus on on-the-job training, mentoring, and industry events to enhance customer support skills and knowledge of travel regulations, offerings, and industry trends. Career progression paths are available within the customer support and travel industries.

💡 Interview Preparation

Technical Questions:

• Describe a challenging customer support scenario and how you handled it
• How do you stay organized and manage multiple inquiries in a fast-paced environment?
• Can you explain a complex travel policy or regulation in simple terms?
• How do you handle customer complaints or negative feedback?

Company & Culture Questions:

• Why are you interested in this customer support role with an online travel agency?
• How do you stay updated on travel regulations, offerings, and industry trends?
• Can you describe a time when you went above and beyond to assist a customer?
• How do you approach working with travel partners and internal teams to provide comprehensive solutions for clients?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Interview preparation focuses on customer support scenarios, problem-solving skills, industry knowledge, and cultural fit. There are no technical challenges or portfolio requirements for this role.

📌 Application Steps

To apply for this Italian Speaking Customer Support position:

1. Submit your application through the application link
2. Tailor your resume and cover letter to highlight your customer support experience, language skills, and problem-solving abilities
3. Prepare for the phone or video screening and in-depth interviews by practicing customer support scenarios and researching travel regulations, offerings, and industry trends
4. Review the company website and research Patrique Mercier Recruitment By Nellie to demonstrate your interest and cultural fit

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.