Italian Speaking Customer Support for Online Streaming Service

📍 Job Overview

• Job Title: Italian Speaking Customer Support for Online Streaming Service
• Company: Patrique Mercier Recruitment By Nellie
• Location: Italy
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: July 30, 2025

🚀 Role Summary

• Provide exceptional customer support to Italian-speaking clients for an online streaming service.
• Troubleshoot technical issues and enhance service quality by collaborating with technical teams.
• Stay informed about new content releases and platform features to provide knowledgeable recommendations.

📝 Enhancement Note: This role requires strong communication skills, patience, and the ability to multitask while handling multiple customer inquiries.

💻 Primary Responsibilities

• Customer Interaction: Provide support to Italian-speaking clients via phone, email, and chat regarding account management, subscription plans, content availability, and troubleshooting.
• Issue Resolution: Handle complaints and technical issues professionally and efficiently to ensure customer satisfaction.
• Documentation: Accurately document customer interactions and follow up on unresolved issues as needed.
• Feedback Collection: Gather customer feedback to contribute to continuous improvement initiatives.
• Team Collaboration: Work with technical teams to resolve complex problems and enhance service quality.

📝 Enhancement Note: This role involves a high volume of customer interactions, requiring strong organizational skills and attention to detail to manage workload effectively.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant degree or certification in customer service, hospitality, or a related field is a plus.

Experience: Proven experience in customer service, particularly in the entertainment or tech industry. Familiarity with online streaming services is beneficial.

Required Skills:

• Fluency in Italian and English, both written and spoken.
• Strong interpersonal skills with a focus on providing excellent customer experiences.
• Ability to explain technical concepts clearly to customers in a user-friendly manner.
• Proficient in customer support software and Microsoft Office applications.
• Strong organizational skills and attention to detail.

Preferred Skills:

• Experience working with online streaming services or similar platforms.
• Familiarity with CRM software and ticketing systems.
• Knowledge of Italian culture and entertainment industry trends.

📝 Enhancement Note: While not explicitly stated, having a basic understanding of Italian culture and entertainment industry trends can help provide more personalized and relevant support to customers.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: €20,000 - €25,000 per year (Estimated based on Italian customer support industry standards for similar roles)

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year (Fully Paid Training)
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons, discounts, and other perks

Working Hours: 40 hours per week, including varied hours, weekends, and holidays as necessary.

📝 Enhancement Note: The estimated salary range is based on Italian customer support industry standards for similar roles. Benefits are comprehensive and tailored to support employees' well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Entertainment and Tech

Company Size: Medium-sized recruitment agency specializing in connecting skilled professionals with exciting career opportunities.

Founded: Not specified

Team Structure: Not specified

Development Methodology: Not specified (as this is a customer support role)

Company Website: Patrique Mercier Recruitment

📝 Enhancement Note: As a recruitment agency, Patrique Mercier Recruitment focuses on connecting candidates with suitable job opportunities. The company culture is likely to be dynamic and customer-focused, with a strong emphasis on building relationships and providing excellent service.

📈 Career & Growth Analysis

Customer Support Career Level: Entry to Mid-level

Reporting Structure: Not specified

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of the online streaming service by ensuring customers have a positive experience and receive timely, effective support.

Growth Opportunities:

• Develop expertise in the online streaming service and related technologies.
• Improve communication and problem-solving skills through regular customer interactions.
• Advance to a team lead or management role within the customer support department.

📝 Enhancement Note: While not explicitly stated, there may be opportunities for career progression within the customer support department or related fields, such as team leadership or quality assurance.

🌐 Work Environment

Office Type: Not specified (as this is a remote, work-from-home position)

Office Location(s): Italy

Workspace Context: Not specified (as this is a remote, work-from-home position)

Work Schedule: Flexible, including varied hours, weekends, and holidays as necessary.

📝 Enhancement Note: As a remote, work-from-home position, this role offers the flexibility to work from any location in Italy. However, it is essential to maintain a dedicated workspace and adhere to the required working hours.

📄 Application & Technical Interview Process

Interview Process:

1. Online application submission.
2. Phone or video screening to assess language skills and customer service experience.
3. Technical assessment or role-play scenario to evaluate problem-solving skills and customer support abilities.
4. Final interview with the hiring manager to discuss expectations, company culture, and career growth opportunities.

Portfolio Review Tips: N/A (as this role does not require a web portfolio)

Technical Challenge Preparation: N/A (as this role does not involve technical challenges)

ATS Keywords: Customer service, Italian language, English language, online streaming, troubleshooting, customer support software, Microsoft Office, organizational skills, attention to detail.

📝 Enhancement Note: While this role does not involve technical challenges or a web portfolio, demonstrating strong communication skills, cultural awareness, and a customer-focused mindset during the interview process will be crucial for success.

📌 Application Steps

To apply for this Italian Speaking Customer Support position:

1. Submit your application through the provided link.
2. Prepare for the phone or video screening by practicing your language skills and customer service techniques.
3. Research the online streaming service and familiarize yourself with its features and content offerings.
4. Prepare for the technical assessment or role-play scenario by rehearsing common customer inquiries and troubleshooting techniques.
5. Prepare for the final interview by reflecting on your career goals, expectations, and questions about the company culture and growth opportunities.