Italian Speaking Customer Support for Car Leasing & Financing Department

📍 Job Overview

• Job Title: Italian Speaking Customer Support for Car Leasing & Financing Department
• Company: Patrique Mercier Recruitment Nordic
• Location: Athens, Attikí, Greece
• Job Type: Full-Time
• Category: Customer Service
• Date Posted: 2025-06-18
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role primarily involves providing customer support in Italian for car leasing and financing services, requiring strong communication skills and a customer-oriented mindset. Familiarity with the automotive industry and customer service software is beneficial but not mandatory.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around assisting customers with inquiries, resolving issues, and educating them about car leasing and financing products. Accurate record-keeping and collaboration with team members are also crucial for a seamless customer experience.

• Provide top-notch customer support via phone, email, and chat in Italian.

• Assist customers with inquiries regarding car leasing and financing products.

• Resolve customer complaints and issues efficiently while maintaining high levels of satisfaction.

• Educate clients on leasing terms, conditions, and benefits available to them.

• Maintain accurate records of customer interactions and follow up as needed.

• Collaborate with team members to ensure a seamless customer experience.

🎓 Skills & Qualifications

Education:

• 📝 Enhancement Note: A relevant degree or diploma is not explicitly required, but candidates with some form of higher education may have an advantage.

Experience:

• 📝 Enhancement Note: Previous experience in customer service or a related field is preferred but not essential. Candidates with strong transferable skills from other industries are encouraged to apply.

Required Skills:

• Fluency in Italian (both spoken and written) is required.
• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities and a customer-oriented mindset.
• Ability to work independently and as part of a team.
• Interest or knowledge of the automotive industry is advantageous.
• Familiarity with customer service software is a plus.

Preferred Skills:

• Previous experience in customer service or a related field.
• Knowledge of the automotive industry and its terminology.
• Proficiency in using customer service software.

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role does not involve web development or server administration, portfolio requirements are not applicable.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not explicitly stated. However, based on market research for similar roles in Athens, Greece, the estimated salary range is €1,200 - €1,600 per month (gross).

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )

Working Hours: The standard working hours for this role are 40 hours per week, with the possibility of flexible scheduling to accommodate customer needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: The automotive finance sector is competitive and dynamic, requiring adaptability and strong communication skills.

Company Size: Patrique Mercier Recruitment Nordic is a recruitment agency, and the size of the company employing the successful candidate is not specified. However, working for a recruitment agency may offer exposure to various industries and job roles.

Founded: The founding date and company history for Patrique Mercier Recruitment Nordic are not provided.

Team Structure: The team structure for this role is not specified, but it is likely to involve working closely with other customer service representatives and potentially other departments within the automotive finance company.

Development Methodology: As this role does not involve web development or software engineering, development methodologies are not applicable.

Company Website: Patrique Mercier Recruitment Nordic

📝 Enhancement Note: The company culture and team structure may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

📈 Career & Growth Analysis

Customer Service Career Level: This role is an entry-level to intermediate position within the customer service sector. It offers an opportunity to develop strong communication skills, problem-solving abilities, and a customer-oriented mindset.

Reporting Structure: The reporting structure for this role is not specified, but it is likely to involve reporting to a team leader or manager within the customer service department.

Technical Impact: The technical impact of this role is not significant, as it does not involve web development or server administration. However, the successful candidate will have a direct impact on customer satisfaction and the overall customer experience.

Growth Opportunities:

• Growth opportunity 1: Progression to a team leader or supervisor role within the customer service department.
• Growth opportunity 2: Transition to a role within the automotive industry, such as sales or marketing, leveraging the gained knowledge of car leasing and financing products.
• Growth opportunity 3: Development of transferable skills, such as communication and problem-solving, which can be applied to various industries and job roles.

📝 Enhancement Note: Growth opportunities may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

🌐 Work Environment

Office Type: The office type for this role is not specified, but it is likely to involve working in a customer service call center or office environment.

Office Location(s): The office location for this role is Athens, Attikí, Greece.

Workspace Context:

• 📝 Enhancement Note: The workspace context for this role is not specified, but it is likely to involve working in a shared office space with other customer service representatives and potentially other departments within the automotive finance company.

Work Schedule: The work schedule for this role is not specified, but it is likely to involve working shifts to accommodate customer service needs, including evenings and weekends.

📝 Enhancement Note: The work schedule and workspace context may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Enhancement Note: The interview process for this role is not specified, but it is likely to involve a telephone or video screening, followed by one or more face-to-face interviews with the hiring manager and potentially other team members. The interview process may also include a role-play scenario to assess the candidate's customer service skills.

• Process step 1: Telephone or video screening to assess language proficiency and basic customer service skills.

• Process step 2: Face-to-face interview with the hiring manager to discuss the role in more detail and assess cultural fit.

• Process step 3: Role-play scenario to assess customer service skills and problem-solving abilities.

• Process step 4: Final interview or assessment to make a hiring decision.

Portfolio Review Tips: As this role does not involve web development or server administration, portfolio review tips are not applicable.

Technical Challenge Preparation: As this role does not involve web development or server administration, technical challenge preparation is not applicable.

ATS Keywords: As this role does not involve web development or server administration, ATS keywords are not applicable.

📝 Enhancement Note: The interview process and preparation tips may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

🛠 Technology Stack & Web Infrastructure

Technology Stack: As this role does not involve web development or server administration, a technology stack is not applicable.

📝 Enhancement Note: The technology stack may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

👥 Team Culture & Values

Customer Service Values:

• Customer focus: Putting the customer at the heart of every interaction and striving to exceed their expectations.
• Integrity: Acting with honesty and transparency in all customer interactions.
• Respect: Treating customers and colleagues with kindness and consideration.
• Adaptability: Being open to change and willing to learn from customer feedback.
• Continuous improvement: Seeking opportunities to improve customer service skills and processes.

Collaboration Style: The collaboration style for this role is not specified, but it is likely to involve working closely with other customer service representatives and potentially other departments within the automotive finance company.

📝 Enhancement Note: The team culture and collaboration style may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

⚡ Challenges & Growth Opportunities

Technical Challenges: As this role does not involve web development or server administration, technical challenges are not applicable.

Learning & Development Opportunities:

• Learning opportunity 1: Attending customer service training and workshops to develop and improve customer service skills.
• Learning opportunity 2: Gaining knowledge of the automotive industry and its terminology through on-the-job training and industry events.
• Learning opportunity 3: Developing transferable skills, such as communication and problem-solving, which can be applied to various industries and job roles.

📝 Enhancement Note: Learning and development opportunities may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

💡 Interview Preparation

Technical Questions: As this role does not involve web development or server administration, technical questions are not applicable.

Company & Culture Questions:

• 📝 Enhancement Note: Company and culture questions may focus on the candidate's understanding of the automotive industry, their customer service experience, and their ability to work in a team environment.

• Company & culture question 1: Can you describe a time when you had to handle a difficult customer and how you resolved the issue?

• Company & culture question 2: How do you stay up-to-date with industry trends and new products within the automotive sector?

• Company & culture question 3: Can you describe a time when you had to work as part of a team to achieve a goal, and what was your role in the team's success?

Portfolio Presentation Strategy: As this role does not involve web development or server administration, a portfolio presentation strategy is not applicable.

📝 Enhancement Note: Interview preparation tips may vary depending on the automotive finance company the successful candidate is placed with through Patrique Mercier Recruitment Nordic.

📌 Application Steps

To apply for this Italian Speaking Customer Support position:

• Submit your application through the application link provided in the job listing.
• Prepare for the telephone or video screening by practicing your language skills and customer service scenarios.
• Research the automotive industry and the company's products and services to demonstrate your knowledge and enthusiasm.
• Prepare for the role-play scenario by thinking about how you would handle different customer service situations.
• Reflect on your customer service experience and be ready to discuss your strengths and areas for improvement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.