Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore

📍 Job Overview

Job Title: Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
Company: AetherCore
Location: Lisbon, Portugal
Job Type: On-site
Category: Customer Support
Date Posted: 2025-07-31
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide excellent customer service and support to Italian-speaking customers
Troubleshoot and resolve general and technical issues via phone, email, or chat
Maintain high customer service standards with empathy and attention to detail
Collaborate with the team to ensure customer satisfaction and continuous improvement
📝 Enhancement Note: This role requires strong communication skills and cultural sensitivity to effectively handle Italian-speaking customers, with a focus on active listening and problem-solving.

💻 Primary Responsibilities

Respond to customer inquiries and troubleshoot issues via phone, email, or chat
Document all actions taken and escalate complex issues as needed
Maintain high customer service standards with empathy and attention to detail
Collaborate with the team to ensure customer satisfaction and continuous improvement
📝 Enhancement Note: This role involves a high volume of customer interactions, requiring strong multitasking and time management skills to handle multiple channels and prioritize tasks effectively.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant customer service or support experience is a plus

Experience: Senior or Junior level (Experience in customer support is a plus)

Required Skills:

Native proficiency in Italian (C2 level)
B2 level in English
Strong communication skills
Proactive attitude
Team player
Time management
Empathy
Basic proficiency in Google products (Gmail, Chrome, Google Drive)
📝 Enhancement Note: While not explicitly stated, having experience with CRM software and familiarity with ticketing systems would be beneficial for this role.

Preferred Skills:

Previous customer support experience
Familiarity with remote work and international teams
Basic troubleshooting skills

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

📝 Enhancement Note: As this is a customer support role, a traditional web portfolio is not required. However, candidates should be prepared to discuss their customer service experience, share examples of successful issue resolution, and demonstrate their communication skills through a mock customer interaction during the interview process.

💵 Compensation & Benefits

Salary Range: €18,000 - €25,000 per year (Based on Portuguese market standards for entry-level customer support roles with language proficiency requirements)

Benefits:

Relocation package for international candidates
Health insurance
📝 Enhancement Note: While not explicitly stated, it is common for companies to offer additional benefits such as training and development opportunities, team-building activities, and performance-based bonuses for customer support roles.

Working Hours: Full-time, 40 hours per week; shift work may be required to cover different time zones

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and customer support services

Company Size: Medium-sized (50-250 employees)

Founded: 2015

Team Structure:

Customer Support Team (Lisbon, Portugal)
Product Development Team (Milan, Italy)
📝 Enhancement Note: As the company has offices in both Lisbon and Milan, candidates should expect to collaborate with team members across different locations and time zones.

Development Methodology:

Agile/Scrum methodologies for product development
📝 Enhancement Note: While not explicitly stated, it is likely that the customer support team follows a ticketing system and customer service best practices to manage and resolve customer issues effectively.

Company Website: AetherCore

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to Mid-level (0-2 years)

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: Directly impacts customer satisfaction and retention by resolving issues and providing excellent service

Growth Opportunities:

Career progression to Senior Customer Support Agent or Team Lead roles
📝 Enhancement Note: With experience and strong performance, candidates may have the opportunity to move into team leadership roles or explore other areas of the business, such as quality assurance or product development.

🌐 Work Environment

Office Type: Modern, collaborative workspace with an international team

Office Location(s): Lisbon, Portugal

Workspace Context:

Multilingual work environment with a focus on customer service and support
📝 Enhancement Note: As the company operates in multiple locations, candidates should expect to work with team members across different time zones and cultures, requiring strong communication and adaptability skills.

Work Schedule: Full-time, 40 hours per week; shift work may be required to cover different time zones

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess language proficiency and communication skills
📝 Enhancement Note: As this role requires strong communication skills, candidates should expect to participate in a mock customer interaction or role-play scenario during the interview process to demonstrate their problem-solving and active listening abilities.
In-depth discussion of customer service experience and issue resolution strategies
Final interview with the Customer Support Manager or a panel of team members

Portfolio Review Tips:

📝 Enhancement Note: As mentioned earlier, a traditional web portfolio is not required for this role. However, candidates should be prepared to discuss their customer service experience, share examples of successful issue resolution, and demonstrate their communication skills through a mock customer interaction during the interview process.

Technical Challenge Preparation:

📝 Enhancement Note: While not explicitly stated, candidates should familiarize themselves with the company's products or services and be prepared to discuss their features, benefits, and potential issues that customers may encounter.

ATS Keywords: Customer Support, Italian Proficiency, English Proficiency, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Troubleshooting, Google Products, CRM Software, Ticketing Systems

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

CRM software (e.g., Zendesk, Salesforce)
Ticketing system (e.g., Jira Service Desk, Freshdesk)
📝 Enhancement Note: While not explicitly stated, it is likely that the company uses customer support software to manage and track customer issues and interactions.

👥 Team Culture & Values

Customer Support Values:

Empathy and active listening
Problem-solving and issue resolution
Collaboration and teamwork
📝 Enhancement Note: As this role involves working with customers from various backgrounds and cultures, candidates should expect to uphold high standards of professionalism, patience, and cultural sensitivity.

Collaboration Style:

Multilingual and international team environment
📝 Enhancement Note: As the company operates in multiple locations, candidates should expect to collaborate with team members across different time zones and cultures, requiring strong communication and adaptability skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling high volumes of customer inquiries and issues
Troubleshooting complex technical problems
📝 Enhancement Note: As this role involves working with customers from various backgrounds and technical proficiency levels, candidates should expect to face a wide range of challenges and be prepared to adapt their communication and problem-solving strategies accordingly.

Learning & Development Opportunities:

Training and development opportunities in customer service best practices and techniques
📝 Enhancement Note: With experience and strong performance, candidates may have the opportunity to explore other areas of the business, such as quality assurance or product development, and gain exposure to new technologies and skills.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: As this role requires strong communication skills, candidates should expect to participate in a mock customer interaction or role-play scenario during the interview process to demonstrate their problem-solving and active listening abilities.

Company & Culture Questions:

How do you handle difficult or upset customers?
Can you describe a time when you went above and beyond to resolve a customer issue?
📝 Enhancement Note: Candidates should research the company's products or services and be prepared to discuss their features, benefits, and potential issues that customers may encounter.

Portfolio Presentation Strategy:

📝 Enhancement Note: As mentioned earlier, a traditional web portfolio is not required for this role. However, candidates should be prepared to discuss their customer service experience, share examples of successful issue resolution, and demonstrate their communication skills through a mock customer interaction during the interview process.

📌 Application Steps

To apply for this Italian-speaking Customer Support Agent position:

Submit your application through the application link
Prepare for the phone or video screening by practicing your language skills and familiarizing yourself with the company's products or services
Research the company's customer support tools and be prepared to discuss your experience with similar software
Prepare for the mock customer interaction or role-play scenario by practicing your problem-solving and active listening skills
Research the company's products or services and be prepared to discuss their features, benefits, and potential issues that customers may encounter

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation