📍 Job Overview

• Job Title: Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
• Company: AetherCore
• Location: Lisbon, Portugal
• Job Type: On-site
• Category: Customer Support
• Date Posted: July 30, 2025

🚀 Role Summary

• Provide excellent customer service and support to Italian-speaking customers
• Troubleshoot and resolve general and technical issues with empathy and attention to detail
• Collaborate with a diverse, international team in a dynamic and multicultural environment
• Contribute to the growth and success of an innovative, global company

💻 Primary Responsibilities

• Customer Communication: Respond to customers' inquiries via phone, email, or chat in Italian and English
• Issue Resolution: Troubleshoot and resolve general and technical issues, such as video uploads, account issues, and bug troubleshooting
• Documentation: Maintain detailed records of all actions taken and escalate complex issues as needed
• Customer Satisfaction: Ensure high customer service standards and maintain a positive customer experience

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field

Experience: Senior or Junior level (Experience in customer support is a plus)

Required Skills:

• C2 proficiency in Italian
• B2 level in English
• Strong communication skills
• Proactive attitude
• Team player
• Time management
• Empathy
• Basic proficiency in Google products (Gmail, Chrome, Google Drive)
• Troubleshooting abilities

Preferred Skills:

• Experience in customer support or a related field
• Familiarity with CRM software
• Knowledge of Italian culture and customs

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role
• Technical Documentation: Not applicable for this role

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (gross), depending on experience and qualifications

Benefits:

• Relocation package, including flight reimbursement, temporary accommodation, and assistance with finding permanent housing
• Health insurance
• Meal allowance
• Discounted gym membership
• Company events and team-building activities
• Opportunities for professional growth and development

Working Hours: Full-time position, Monday to Friday, 9:00 AM to 6:00 PM (with a one-hour lunch break) and occasional weekend or holiday shifts as needed

🎯 Team & Company Context

Company Culture:

• Industry: Technology and customer support
• Company Size: Medium (100-250 employees)
• Founded: 2015
• Team Structure: Flat hierarchy with a focus on collaboration and communication
• Development Methodology: Agile/Scrum methodologies with bi-weekly sprint planning and regular team meetings

Company Website: https://aethercore.site/

📝 Enhancement Note: AetherCore values diversity and inclusion, fostering a multicultural environment where everyone can grow and succeed. The company encourages open communication and continuous learning, providing opportunities for professional development and career advancement.

📈 Career & Growth Analysis

Customer Support Agent Career Level: Entry to mid-level, with opportunities for growth and advancement within the customer support team or other departments

Reporting Structure: Reports directly to the Customer Support Team Lead, with regular check-ins and performance reviews

Technical Impact: Directly influences customer satisfaction and the overall success of the company by ensuring excellent customer service and support

Growth Opportunities:

• Promotion: Progression to a senior or team lead role within the customer support team after demonstrating exceptional performance and leadership skills
• Cross-functional movement: Transition to other departments, such as sales, marketing, or product development, after gaining relevant experience and skills
• Training and development: Access to professional development opportunities, such as workshops, webinars, and online courses, to enhance skills and advance career growth

📝 Enhancement Note: AetherCore encourages internal mobility and promotes from within, providing ample opportunities for employees to grow and advance their careers within the company.

🌐 Work Environment

Office Type: Modern, open-plan office with collaborative workspaces and dedicated team areas

Office Location(s): Lisbon, Portugal

Workspace Context:

• Collaboration: Encourages teamwork and collaboration, with regular team meetings and brainstorming sessions
• Tools and Equipment: Provides state-of-the-art technology, including high-quality headsets, computers, and software, to ensure optimal performance
• Work-life Balance: Promotes a healthy work-life balance with flexible working hours and remote work options for eligible employees

Work Schedule: Full-time, Monday to Friday, with occasional weekend or holiday shifts as needed

📝 Enhancement Note: AetherCore's Lisbon office is conveniently located in the heart of the city, with easy access to public transportation and numerous amenities, such as restaurants, cafes, and shops.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess language proficiency, communication skills, and cultural fit (15-30 minutes)
2. Role-play Scenario: A practical exercise simulating customer interactions and issue resolution (30-45 minutes)
3. Final Interview: A meeting with the Customer Support Team Lead and/or other team members to discuss the role, company culture, and career growth opportunities (30-45 minutes)

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Customer Support, Italian, English, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Troubleshooting, Google Products, CRM, Relocation, Lisbon, Portugal

📝 Enhancement Note: AetherCore values candidates who are proactive, enthusiastic, and passionate about customer service. During the interview process, be prepared to share examples of your problem-solving skills, empathy, and ability to thrive in a fast-paced, multicultural environment.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

• CRM: Zendesk (or similar)
• Phone System: Asterisk-based PBX (or similar)
• Email Client: Gmail (or similar)
• Chat Platform: LiveChat (or similar)

📝 Enhancement Note: Familiarity with CRM software and customer support tools is a plus, but not required. AetherCore provides training and support to help new employees get up to speed quickly.

👥 Team Culture & Values

Customer Support Values:

• Customer-centric: Focus on providing exceptional customer service and support
• Empathy: Understand and address customer needs with compassion and patience
• Problem-solving: Troubleshoot and resolve issues efficiently and effectively
• Collaboration: Work closely with team members to ensure customer satisfaction and team success

Collaboration Style:

• Cross-functional: Collaborate with various departments, such as sales, marketing, and product development, to ensure customer needs are met
• Peer support: Work closely with team members to share knowledge, best practices, and support one another
• Continuous learning: Regularly update skills and knowledge to stay current with industry trends and best practices

📝 Enhancement Note: AetherCore's customer support team is passionate about providing exceptional customer service and support. They value open communication, collaboration, and continuous learning to ensure customer satisfaction and team success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Language Barrier: Overcome language barriers and communicate effectively with customers from diverse backgrounds
• Issue Resolution: Troubleshoot and resolve complex technical issues with limited information and resources
• Time Management: Balance multiple customer interactions and prioritize tasks efficiently
• Adaptability: Quickly adapt to new tools, processes, and customer needs in a dynamic and ever-changing environment

Learning & Development Opportunities:

• Language Development: Enhance language skills through regular practice, training, and exposure to diverse customers
• Technical Skills: Develop expertise in customer support tools, processes, and best practices
• Soft Skills: Improve communication, problem-solving, and interpersonal skills through regular feedback, coaching, and mentoring
• Career Growth: Pursue opportunities for promotion, cross-functional movement, or professional development within the company

📝 Enhancement Note: AetherCore encourages employees to embrace challenges as opportunities for growth and learning. The company provides ample resources and support to help employees develop their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

• Language Assessment: Demonstrate proficiency in Italian and English through conversation, role-play, and written exercises
• Problem-solving: Share examples of successful problem-solving strategies and approaches in customer support scenarios
• Adaptability: Discuss your ability to adapt to new tools, processes, and customer needs in a dynamic and ever-changing environment

Company & Culture Questions:

• Company Values: Explain how your personal values align with AetherCore's company culture and mission
• Teamwork: Describe your experience working in a multicultural or diverse team environment
• Customer-centricity: Share examples of your customer-centric mindset and commitment to exceptional customer service

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: During the interview process, be prepared to share specific examples of your problem-solving skills, empathy, and ability to thrive in a fast-paced, multicultural environment. Show enthusiasm for customer service and a passion for helping customers succeed.

📌 Application Steps

To apply for this Italian-speaking Customer Support Agent position in Lisbon, Portugal with relocation:

1. Prepare Your Application: Tailor your resume and cover letter to highlight your language skills, customer support experience, and cultural fit for the role
2. Research the Company: Familiarize yourself with AetherCore's company culture, values, and mission to demonstrate your enthusiasm and commitment to the role
3. Practice Language Skills: Brush up on your Italian and English language skills, focusing on customer support scenarios and role-play exercises
4. Prepare for the Interview: Review the interview process and prepare for language assessments, problem-solving exercises, and company culture questions
5. Apply Now: Submit your application through the provided link and start your new career in Lisbon, Portugal with AetherCore

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.