Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore

📍 Job Overview

Job Title: Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
Company: AetherCore
Location: Lisbon, Portugal
Job Type: On-site, Full-time
Category: Customer Support
Date Posted: August 2, 2025
Experience Level: Entry to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide excellent customer service and support to Italian-speaking customers
Troubleshoot and resolve general and technical issues via phone, email, or chat
Maintain high customer service standards with empathy and attention to detail
Collaborate with a multicultural team in an international environment
📝 Enhancement Note: This role requires strong communication skills and cultural sensitivity, as you'll be the primary point of contact for Italian-speaking customers.

💻 Primary Responsibilities

Respond to customers' inquiries and provide assistance in Italian and English
Troubleshoot and resolve general and technical issues, such as video uploads, account issues, and bug troubleshooting
Document all actions taken and escalate complex issues as needed
Maintain high customer service standards with empathy and attention to detail
📝 Enhancement Note: This role requires strong problem-solving skills and the ability to remain calm under pressure when dealing with upset customers.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant degree or certification in customer service, hospitality, or a related field is a plus

Experience: Senior or Junior level (Experience in customer support is a plus)

Required Skills:

Native proficiency in Italian (C2 level)
B2 level in English
Strong communication skills in both languages
Proactive attitude and team player mentality
Excellent time management and empathy
Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Preferred Skills:

Previous experience in customer support or a related field
Knowledge of CRM software
Familiarity with remote work tools (e.g., Slack, Asana)

📝 Enhancement Note: While not explicitly stated, having experience with remote work tools and CRM software would be beneficial in this role, as they are commonly used in customer support positions.

📊 Web Portfolio & Project Requirements (Not Applicable)

As this is a customer support role, a web portfolio is not required.

💵 Compensation & Benefits

Salary Range: €18,000 - €24,000 per year (Based on Portuguese market standards for entry to mid-level customer support positions with language requirements)

Benefits:

Relocation package, including flight reimbursement and temporary accommodation
Health insurance
Meal allowance
Discounted gym membership
📝 Enhancement Note: The salary range provided is an estimate based on market research. The actual salary may vary depending on the candidate's experience and skills.

Working Hours: Full-time position, 40 hours per week; shift work may be required to cover different time zones

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically video streaming and content distribution

Company Size: Medium-sized (100-250 employees)

Founded: 2015

Team Structure:

Multicultural team with members from various European countries
Flat hierarchy with open communication and collaboration
📝 Enhancement Note: The company's international nature and flat hierarchy suggest a dynamic and inclusive work environment.

Development Methodology:

Agile methodologies, with a focus on continuous improvement and customer satisfaction
Regular team meetings and one-on-ones to discuss progress and address any challenges

Company Website: AetherCore

📈 Career & Growth Analysis

Customer Support Career Level: Entry to Mid-level (0-2 years)

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: Directly impacts customer satisfaction and retention by addressing customer inquiries and troubleshooting issues

Growth Opportunities:

Progression to Senior Customer Support Agent or Team Lead role
Potential career paths in other departments, such as Quality Assurance or Technical Support, based on performance and interest

📝 Enhancement Note: Career growth opportunities are dependent on the candidate's performance, skills, and interests. The company's international nature may also present opportunities for internal mobility.

🌐 Work Environment

Office Type: Modern, open-plan office with dedicated spaces for different teams

Office Location(s): Lisbon, Portugal

Workspace Context:

Collaborative workspaces with ample natural light and comfortable seating areas
Access to various amenities, such as a fully-equipped kitchen, game room, and outdoor terrace
📝 Enhancement Note: The company's office design and amenities foster a collaborative and enjoyable work environment.

Work Schedule: Full-time, 40 hours per week; shift work may be required to cover different time zones

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess language proficiency and cultural fit
Behavioral and situational interview to evaluate problem-solving skills and customer service mindset
Final interview with the Customer Support Manager to discuss the role and company culture in more detail

Portfolio Review Tips: N/A (As this is a customer support role, a portfolio is not required)

Technical Challenge Preparation: N/A (As this is a customer support role, there are no technical challenges)

ATS Keywords: Customer Support, Italian, English, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Troubleshooting, Google Products, CRM, Remote Work Tools, Agile Methodologies, Customer Satisfaction, Retention

📝 Enhancement Note: While not explicitly stated, the interview process may include assessments of the candidate's language skills, problem-solving abilities, and cultural fit.

🛠 Technology Stack & Web Infrastructure (Not Applicable)

As this is a customer support role, a technology stack is not required.

👥 Team Culture & Values

Customer Support Values:

Customer-centric approach, prioritizing customer satisfaction and retention
Empathy and active listening to understand and address customer needs
Continuous learning and improvement to stay updated on products and services
📝 Enhancement Note: The company's customer-centric approach and focus on continuous learning suggest a strong commitment to customer support and employee development.

Collaboration Style:

Open communication and collaboration across different teams and departments
Regular team meetings and one-on-ones to discuss progress and address any challenges
📝 Enhancement Note: The company's collaborative culture and focus on open communication foster a supportive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (As this is a customer support role, there are no technical challenges)

Learning & Development Opportunities:

Onboarding and training program to familiarize new hires with the company's products, services, and customer support processes
Regular workshops and webinars to stay updated on industry trends and best practices
📝 Enhancement Note: The company's focus on onboarding and continuous learning suggests a commitment to employee development and growth.

💡 Interview Preparation

Technical Questions: N/A (As this is a customer support role, there are no technical questions)

Company & Culture Questions:

How do you handle difficult customers or challenging situations?
Can you describe a time when you went above and beyond to assist a customer?
How do you stay organized and manage your time effectively when handling multiple customer inquiries?

Portfolio Presentation Strategy: N/A (As this is a customer support role, there is no portfolio presentation)

📝 Enhancement Note: The interview process may include behavioral and situational questions to assess the candidate's problem-solving skills, customer service mindset, and cultural fit.

📌 Application Steps

To apply for this Italian-speaking Customer Support Agent position:

Submit your application through the provided link
Prepare for the phone or video screening by practicing your language skills and familiarizing yourself with the company's products and services
Research the company's culture and values to demonstrate your cultural fit during the interview process
📝 Enhancement Note: The application process may include assessments of the candidate's language skills, problem-solving abilities, and cultural fit.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles
Include customer service methodologies, problem-solving techniques, and communication strategies
Emphasize language proficiency, cultural sensitivity, and empathy
Address customer support team dynamics, cross-functional collaboration with other departments, and customer satisfaction measurement

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute customer support and language-related keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and language proficiency

Industry Expertise:

Include specific customer support methodologies, problem-solving techniques, and communication strategies relevant to the role
Address customer support career progression paths and leadership opportunities in customer support teams
Provide tactical advice for customer support interviews, behavioral and situational questions, and cultural fit assessment
Include customer support-specific interview preparation and language proficiency demonstration guidance
Emphasize customer satisfaction, retention, and empathy principles

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use customer support and language industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to customer support professionals
Provide actionable insights that give customer support candidates a competitive advantage
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement

Language & Communication Focus:

Emphasize language proficiency, cultural sensitivity, and empathy in all sections
Include specific language requirements and proficiency levels for the role
Address language assessment methods and cultural fit evaluation during the interview process
Focus on communication skills, active listening, and problem-solving techniques for customer support scenarios

Avoid:

Generic business jargon not relevant to customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-customer support terminology unless relevant to the specific role
Marketing language unrelated to customer support, language proficiency, or cultural fit

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for interviews in the customer support industry.

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation