IT Technical Support Specialist I at The Staff Pad

📍 Job Overview

Job Title: IT Technical Support Specialist I
Company: The Staff Pad
Location: Longmont, Colorado, United States
Job Type: On-site
Category: IT Support & Helpdesk
Date Posted: June 26, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Serve as a key contributor to the IT team, focusing on data file movement, basic troubleshooting, and tier-one support.
Ensure electronic data files are successfully loaded and validated within internal systems while supporting end users with common technical issues.
Collaborate with internal teams to resolve issues and suggest improvements to enhance system processes and end-user support.

📝 Enhancement Note: This role requires a strong customer service background and technical aptitude to provide effective support and troubleshooting for end users and internal teams.

💻 Primary Responsibilities

Data File Management: Load and validate electronic data files within company systems, ensuring proper completion and accurate processing.
Troubleshooting: Resolve basic IT support issues such as account lockouts and desktop troubleshooting, escalating complex issues when necessary.
IT Ticketing: Monitor and manage the IT ticketing system, logging support requests accurately and following up with internal teams.
Remote Diagnostics: Perform remote diagnostics using established procedures and technical knowledge to resolve user issues.
Process Improvement: Suggest improvements to enhance system processes and end-user support, contributing to overall IT efficiency.
Maintenance Support: Assist in routine IT department maintenance and related support tasks as needed.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a commitment to continuous improvement, ensuring optimal system performance and user satisfaction.

🎓 Skills & Qualifications

Education: An associate's degree or technical certification in an IT-related field is preferred, or equivalent work experience.

Experience: Proven customer service or help desk experience is preferred, with a strong technical aptitude in office systems, databases, and desktop administration.

Required Skills:

Strong problem-solving abilities and attention to detail
Excellent communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Proficiency in office systems, databases, and desktop administration

Preferred Skills:

Familiarity with IT ticketing systems and remote diagnostic tools
Experience with data file processing and validation
Knowledge of IT department maintenance and support tasks

📝 Enhancement Note: While not explicitly stated, candidates with experience in account receivable management or related industries may have an advantage in understanding the specific business context and user needs.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: As this role focuses on IT support and troubleshooting, a traditional web portfolio is not required. However, candidates should be prepared to demonstrate their problem-solving skills and technical aptitude through examples of past support experiences, resolved issues, or process improvements.

Technical Documentation: Candidates should be able to provide detailed documentation of their support resolutions, including step-by-step processes, troubleshooting steps, and final outcomes. This documentation should showcase their ability to communicate effectively and work collaboratively with internal teams.

💵 Compensation & Benefits

Salary Range: $38,000 - $40,000 USD per year (Based on industry standards for entry-level IT support roles in Longmont, Colorado)

Benefits: As the benefits are not specified in the job listing, we recommend researching the company's benefits package or contacting the hiring manager for more information.

Working Hours: Full-time, on-site position with standard business hours, Monday through Friday. Occasional overtime may be required to support maintenance windows and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for entry-level IT support roles in the Longmont, Colorado area. Actual compensation may vary based on the candidate's qualifications and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: The Staff Pad is a staffing agency specializing in accounting, finance, and administrative roles. While not directly related to web development or server administration, the company's focus on customer service and support is relevant to this IT support role.

Company Size: As a staffing agency, The Staff Pad is likely a mid-sized company with a dedicated IT department supporting its internal operations and client needs.

Founded: The Staff Pad was founded in 2002, with over two decades of experience in the staffing industry.

Team Structure: The IT team at The Staff Pad is likely composed of IT support specialists, IT administrators, and IT managers, working collaboratively to ensure optimal system performance and user satisfaction.

Development Methodology: As an IT support role, the development methodology is not explicitly stated. However, candidates should expect to work within established IT support processes and procedures, focusing on incident management, problem management, and change management.

Company Website: www.thestaffpad.com

📝 Enhancement Note: While The Staff Pad is not a web development or server administration company, its focus on customer service and support makes it an attractive employer for IT support professionals seeking to develop their skills in a collaborative and user-focused environment.

📈 Career & Growth Analysis

IT Support Career Level: This role is an entry-level position within the IT support career path. It provides an excellent opportunity for candidates to develop their technical skills, gain experience in IT support, and build a strong foundation for future career growth.

Reporting Structure: The IT Technical Support Specialist I reports directly to the Director of Infrastructure and Security, working closely with other IT support specialists and internal teams to resolve user issues and maintain system performance.

Technical Impact: In this role, the technical impact is focused on providing effective support and troubleshooting for end users and internal teams. The successful candidate will play a crucial role in maintaining optimal system performance and user satisfaction, contributing to the overall success of the company.

Growth Opportunities:

IT Support Specialist II: After gaining experience and demonstrating strong performance, candidates may progress to an IT Support Specialist II role, focusing on more complex troubleshooting and support tasks.
IT Administrator: With additional experience and expertise, candidates may advance to an IT Administrator role, responsible for managing IT infrastructure, implementing security protocols, and overseeing IT support teams.
IT Manager: Further career progression may lead to an IT Manager role, overseeing IT strategy, managing IT support teams, and ensuring optimal system performance and user satisfaction.

📝 Enhancement Note: Career growth opportunities in this role are likely to be focused on developing technical skills and gaining experience in IT support, with potential progression to more senior IT roles within the company or the broader IT industry.

🌐 Work Environment

Office Type: The Staff Pad operates a traditional office environment, with on-site work required for this IT support role. The office is likely to be a collaborative and user-focused workspace, with a strong emphasis on customer service and support.

Office Location(s): The Staff Pad is headquartered in Longmont, Colorado, with additional offices in other locations. The specific office location for this role is not specified in the job listing.

Workspace Context:

Collaborative Environment: The IT support team at The Staff Pad is likely to work collaboratively, sharing knowledge and best practices to ensure optimal system performance and user satisfaction.
Technical Tools: Candidates should expect to work with a range of IT support tools, including IT ticketing systems, remote diagnostic tools, and data file processing software.
Cross-Functional Collaboration: The IT support team is likely to work closely with other internal teams, such as accounting, finance, and administration, to resolve user issues and maintain system performance.

Work Schedule: Full-time, on-site position with standard business hours, Monday through Friday. Occasional overtime may be required to support maintenance windows and project deadlines.

📝 Enhancement Note: The work environment for this role is likely to be a collaborative and user-focused office setting, with a strong emphasis on customer service and support. Candidates should expect to work closely with other IT support specialists and internal teams to ensure optimal system performance and user satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone conversation to assess communication skills, technical aptitude, and cultural fit.
On-Site Interview: A face-to-face interview with the Director of Infrastructure and Security, focusing on technical skills, problem-solving abilities, and customer service experience.
Skills Assessment: A hands-on assessment of technical skills, such as data file processing, troubleshooting, and remote diagnostics.
Final Decision: A final decision based on the candidate's performance throughout the interview process and their fit with the company's culture and values.

Portfolio Review Tips:

Customer Service Examples: Highlight past customer service or help desk experiences, demonstrating strong communication skills, problem-solving abilities, and attention to detail.
Technical Skills: Showcase technical aptitude in office systems, databases, and desktop administration, with a focus on data file processing, troubleshooting, and remote diagnostics.
Process Improvement: Provide examples of process improvements or efficiencies gained through your support efforts, demonstrating a commitment to continuous improvement.

Technical Challenge Preparation:

Data File Processing: Familiarize yourself with data file processing techniques, including loading, validating, and troubleshooting electronic data files.
Troubleshooting: Brush up on your troubleshooting skills, focusing on common IT support issues such as account lockouts and desktop troubleshooting.
Remote Diagnostics: Prepare for remote diagnostic scenarios, ensuring you are comfortable using established procedures and technical knowledge to resolve user issues.

ATS Keywords: (Organized by category)

Customer Service: Customer Service, Help Desk Experience, Communication Skills, Interpersonal Skills, Problem-Solving
Technical Skills: Technical Aptitude, Office Systems, Databases, Desktop Administration, Data File Processing, Troubleshooting, Remote Diagnostics
Industry Terms: IT Support, Helpdesk, IT Ticketing, Incident Management, Problem Management, Change Management

📝 Enhancement Note: The interview process for this role is likely to be focused on assessing the candidate's technical aptitude, problem-solving abilities, and customer service experience. Candidates should expect a combination of phone screens, on-site interviews, and hands-on skills assessments to evaluate their fit for the role.

🛠 Technology Stack & Web Infrastructure

As this role focuses on IT support and troubleshooting, a specific technology stack is not explicitly stated. However, candidates should expect to work with a range of IT support tools, including:

IT Ticketing Systems: Familiarity with IT ticketing systems, such as ServiceNow, Jira Service Desk, or Zendesk, is likely to be beneficial.
Remote Diagnostic Tools: Experience with remote diagnostic tools, such as TeamViewer, Remote Desktop, or LogMeIn, is essential for troubleshooting user issues.
Data File Processing Software: Proficiency in data file processing software, such as Microsoft Excel, Access, or SQL, is likely to be required for loading, validating, and troubleshooting electronic data files.

📝 Enhancement Note: While the technology stack for this role is not explicitly stated, candidates should expect to work with a range of IT support tools, including IT ticketing systems, remote diagnostic tools, and data file processing software. Familiarity with these tools is likely to be beneficial in the application and interview process.

👥 Team Culture & Values

IT Support Values:

Customer Focus: A strong commitment to providing excellent customer service and support, ensuring user satisfaction and maintaining optimal system performance.
Problem-Solving: A proactive approach to problem-solving, with a focus on identifying and resolving user issues efficiently and effectively.
Continuous Improvement: A commitment to continuous improvement, with a focus on enhancing system processes and end-user support.
Collaboration: A collaborative approach to work, with a focus on sharing knowledge and best practices to ensure optimal system performance and user satisfaction.

Collaboration Style:

Cross-Functional Integration: The IT support team is likely to work closely with other internal teams, such as accounting, finance, and administration, to resolve user issues and maintain system performance.
Code Review Culture: As an IT support role, a code review culture is not explicitly stated. However, candidates should expect to work within established IT support processes and procedures, focusing on incident management, problem management, and change management.
Knowledge Sharing: The IT support team is likely to share knowledge and best practices, ensuring optimal system performance and user satisfaction.

📝 Enhancement Note: The IT support team at The Staff Pad is likely to be a collaborative and user-focused group, with a strong emphasis on customer service and support. Candidates should expect to work closely with other IT support specialists and internal teams to ensure optimal system performance and user satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data File Processing: Troubleshooting and escalating data file processing issues, ensuring accurate and efficient loading and validation of electronic data files.
User Issues: Resolving common IT support issues, such as account lockouts and desktop troubleshooting, with a focus on effective communication and problem-solving.
Process Improvement: Identifying and implementing process improvements to enhance system processes and end-user support, contributing to overall IT efficiency.

Learning & Development Opportunities:

Technical Skills: Developing technical skills in IT support, troubleshooting, and remote diagnostics, with a focus on data file processing and user issue resolution.
Customer Service: Enhancing customer service skills, with a focus on effective communication, problem-solving, and user satisfaction.
Leadership Development: Gaining experience in IT support leadership, with a focus on team management, architecture decisions, and process improvement.

📝 Enhancement Note: The technical challenges and learning opportunities for this role are likely to be focused on developing technical skills in IT support, troubleshooting, and remote diagnostics. Candidates should expect to gain experience in data file processing, user issue resolution, and process improvement, with opportunities for growth and development in IT support leadership.

💡 Interview Preparation

Technical Questions:

Data File Processing: Be prepared to discuss your experience with data file processing, including loading, validating, and troubleshooting electronic data files.
Troubleshooting: Brush up on your troubleshooting skills, focusing on common IT support issues such as account lockouts and desktop troubleshooting.
Remote Diagnostics: Prepare for remote diagnostic scenarios, ensuring you are comfortable using established procedures and technical knowledge to resolve user issues.

Company & Culture Questions:

Customer Service: Be prepared to discuss your customer service experience, focusing on effective communication, problem-solving, and user satisfaction.
IT Support Processes: Familiarize yourself with IT support processes, including incident management, problem management, and change management.
Team Collaboration: Prepare to discuss your experience working collaboratively with internal teams, focusing on knowledge sharing and best practice development.

Portfolio Presentation Strategy:

Customer Service Examples: Highlight past customer service or help desk experiences, demonstrating strong communication skills, problem-solving abilities, and attention to detail.
Technical Skills: Showcase technical aptitude in office systems, databases, and desktop administration, with a focus on data file processing, troubleshooting, and remote diagnostics.
Process Improvement: Provide examples of process improvements or efficiencies gained through your support efforts, demonstrating a commitment to continuous improvement.

📝 Enhancement Note: The interview process for this role is likely to be focused on assessing the candidate's technical aptitude, problem-solving abilities, and customer service experience. Candidates should expect a combination of technical questions, company and culture questions, and portfolio presentation strategies to evaluate their fit for the role.

📌 Application Steps

To apply for this IT Technical Support Specialist I position at The Staff Pad:

Submit Your Application: Visit www.thestaffpad.com and follow the application instructions to submit your resume and cover letter.
Prepare Your Portfolio: As this role focuses on IT support and troubleshooting, a traditional web portfolio is not required. However, candidates should be prepared to demonstrate their problem-solving skills and technical aptitude through examples of past support experiences, resolved issues, or process improvements.
Research the Company: Familiarize yourself with The Staff Pad's company culture, values, and mission, ensuring a strong fit with your personal and professional goals.
Prepare for Technical Interviews: Brush up on your technical skills, focusing on data file processing, troubleshooting, and remote diagnostics. Be prepared to discuss your customer service experience and IT support processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with The Staff Pad before making application decisions.

IT Technical Support Specialist I