IT Technical Support (Chinese and Japanese Speaker) at DXC Technology

📍 Job Overview

Job Title: IT Technical Support (Chinese and Japanese Speaker)
Company: DXC Technology
Location: Petaling Jaya, Selangor, Malaysia
Job Type: Full-Time
Category: Technical Support
Date Posted: 2025-06-17
Experience Level: Entry to Mid Level (0-2 years)
Remote Status: On-site (Remote OK)

🚀 Role Summary

Key Responsibilities: Provide technical support to internal and external clients, resolve hardware and software issues, and proactively assist users to minimize future problems.
Key Skills: Technical Support, Problem Solving, Communication, Collaboration, Hardware Troubleshooting, Software Troubleshooting, Customer Relations, Proactive Assistance, Evaluation, Recommendations.

📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively with diverse teams, as well as the capacity to understand and resolve complex technical issues.

💻 Primary Responsibilities

Technical Support: Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end-user contacts and proactive notification systems.
Customer Relations: Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactive Assistance: Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluation and Recommendations: Evaluate unique or complex installations or configurations and make recommendations for resolution.
Communication: Articulate clearly in writing and verbally. Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

🎓 Skills & Qualifications

Education: Bachelor's degree in any relevant field or equivalent combination of education and experience.

Experience: Entry to mid-level experience (0-2 years) in a technical support role or similar position.

Required Skills:

Technical Support
Problem Solving
Communication
Collaboration
Hardware Troubleshooting
Software Troubleshooting
Customer Relations
Proactive Assistance
Evaluation
Recommendations

Preferred Skills:

JLPT N3 or above
Fluency in Chinese and Japanese

📝 Enhancement Note: While not explicitly stated, having experience with specific hardware and software products relevant to the company's offerings would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Technical Support Cases: Include examples of complex technical issues you've resolved, highlighting your problem-solving skills and the steps you took to address the problem.
Customer Relations: Showcase your ability to handle customer inquiries and provide excellent customer service by including examples of challenging customer interactions and how you resolved them.
Proactive Assistance: Demonstrate your proactive approach by providing examples of how you've helped prevent issues or improved processes.

Technical Documentation:

Troubleshooting Documentation: Include detailed documentation of your troubleshooting processes, highlighting the steps you take to identify, diagnose, and resolve technical issues.
Customer Interaction Documentation: Document your customer interactions, highlighting your communication skills and the steps you took to resolve their issues.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Malaysia typically falls between RM 25,000 and RM 40,000 per annum, depending on experience and qualifications. This estimate is based on market research and industry standards for technical support roles in Malaysia.

Benefits:

Extensive resources to support onboarding and continual development, including DXC University
DXC Recognition, a global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
Referral bonuses for referring friends and family to work at DXC
Flexible leave options, including purchased leave
Charitable and emergency services volunteer days
Employee Assistance Program to support employees and their families

Working Hours: The role requires working standard business hours, with the possibility of occasional overtime or on-call duties to provide 24/7 support.

🎯 Team & Company Context

🏢 Company Culture

Industry: DXC Technology is a global IT services leader, providing mission-critical IT services across the Enterprise Technology Stack to drive business impact for its clients.

Company Size: DXC Technology is a Fortune 500 company with over 130,000 employees in 70 countries, providing a large and diverse work environment for its employees.

Founded: DXC Technology was founded in 2017, following the merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise (HPE).

Team Structure:

The technical support team works closely with various internal teams, such as engineering, product management, and sales, to ensure customer satisfaction and resolve technical issues.
The team may consist of multiple levels, from junior support specialists to senior support engineers, providing opportunities for career growth and development.

Development Methodology:

DXC Technology follows a structured approach to problem-solving, focusing on understanding the root cause of issues and implementing effective solutions.
The company encourages continuous learning and improvement, providing resources and training opportunities for its employees to develop their skills and advance their careers.

Company Website: DXC Technology

📝 Enhancement Note: DXC Technology fosters a culture of inclusion, belonging, and corporate citizenship, with a strong commitment to diversity, equity, and inclusion. The company offers numerous benefits and resources to support the well-being and professional development of its employees.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position in the technical support field, providing an excellent opportunity for candidates to gain experience and develop their skills in a dynamic and challenging environment.

Reporting Structure: The role reports directly to the Technical Support Manager, with the possibility of working closely with other internal teams, such as engineering and product management.

Technical Impact: The role has a direct impact on customer satisfaction and the overall success of the company's products and services. Technical support specialists play a crucial role in identifying and resolving technical issues, as well as providing valuable feedback to improve products and processes.

Growth Opportunities:

Technical Specialization: As employees gain experience and develop their skills, they may have the opportunity to specialize in specific areas, such as hardware or software support, or to take on more complex and challenging cases.
Team Leadership: With experience and demonstrated leadership skills, employees may have the opportunity to take on team leadership roles, managing a team of technical support specialists and driving the team's success.
Career Progression: DXC Technology offers numerous career progression opportunities, with employees able to transition into other roles within the company, such as engineering, product management, or sales.

📝 Enhancement Note: DXC Technology's large and diverse organization provides ample opportunities for employees to grow both personally and professionally. The company's commitment to continuous learning and development, as well as its strong focus on employee well-being, creates an environment that supports employee success and growth.

🌐 Work Environment

Office Type: DXC Technology's office in Petaling Jaya, Malaysia, is a modern and collaborative workspace, designed to foster innovation and teamwork.

Office Location(s): DXC Technology's office in Petaling Jaya is located in the heart of the city, with easy access to public transportation and amenities.

Workspace Context:

Collaborative Environment: The office features open-plan workspaces, encouraging collaboration and communication among team members.
State-of-the-Art Technology: Employees have access to the latest tools and technologies, enabling them to provide exceptional technical support to clients.
Cross-Functional Interaction: The technical support team works closely with various internal teams, providing opportunities for employees to gain a broad understanding of the company's products and services.

Work Schedule: The role requires working standard business hours, with the possibility of occasional overtime or on-call duties to provide 24/7 support. DXC Technology offers flexible work arrangements, allowing employees to balance their work and personal lives.

📝 Enhancement Note: DXC Technology's Petaling Jaya office provides a dynamic and engaging work environment, with ample opportunities for employees to grow both personally and professionally.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to assess communication skills and cultural fit.
Technical Assessment: A hands-on technical assessment, focusing on hardware and software troubleshooting skills, as well as problem-solving abilities.
Behavioral Interview: An in-depth discussion of the candidate's experience, skills, and career goals, focusing on their ability to work effectively in a team environment.
Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips:

Technical Support Cases: Highlight your ability to resolve complex technical issues by providing detailed examples of your troubleshooting processes and the outcomes you achieved.
Customer Relations: Demonstrate your customer-focused approach by providing examples of how you've gone above and beyond to resolve customer issues and provide excellent service.
Proactive Assistance: Showcase your proactive approach by providing examples of how you've helped prevent issues or improved processes.

Technical Challenge Preparation:

Hardware Troubleshooting: Brush up on your hardware troubleshooting skills, focusing on common issues and best practices for resolving them.
Software Troubleshooting: Familiarize yourself with the software products relevant to the role, focusing on their features, specifications, and common issues.
Problem-Solving Skills: Practice your problem-solving skills by working through technical support scenarios and identifying the root cause of issues.

ATS Keywords: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Customer Relations, Problem Solving, Communication, Collaboration, Evaluation, Recommendations, JLPT N3, Chinese, Japanese, DXC Technology, Petaling Jaya, Selangor, Malaysia.

📝 Enhancement Note: DXC Technology uses applicant tracking systems (ATS) to manage its recruitment process. Including relevant keywords in your resume and application materials can help ensure that your application is properly matched with the role and increases your chances of being selected for an interview.

🛠 Technology Stack & Web Infrastructure

Hardware Troubleshooting: Familiarity with common hardware issues and best practices for resolving them is essential for this role. Experience with specific hardware products relevant to the company's offerings would be beneficial.

Software Troubleshooting: Experience with the software products relevant to the role, as well as a strong understanding of their features, specifications, and common issues, is crucial for this position.

Customer Relations: Strong communication skills and the ability to work effectively with diverse teams are essential for providing excellent customer service and resolving customer inquiries.

📝 Enhancement Note: While the specific technology stack for this role is not explicitly stated, having experience with the hardware and software products relevant to the company's offerings, as well as strong communication and problem-solving skills, would be beneficial for candidates seeking to excel in this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: DXC Technology places a strong emphasis on customer satisfaction and ensuring that its products and services meet the needs of its clients.
Innovation: The company encourages continuous learning and improvement, providing resources and training opportunities for its employees to develop their skills and drive innovation.
Collaboration: DXC Technology fosters a culture of teamwork and collaboration, with employees working closely together to achieve common goals.
Integrity: The company is committed to acting with integrity in all its interactions with clients, partners, and employees.

Collaboration Style:

Cross-Functional Integration: The technical support team works closely with various internal teams, such as engineering, product management, and sales, to ensure customer satisfaction and resolve technical issues.
Code Review Culture: While not explicitly stated, DXC Technology likely encourages a culture of code review and peer learning, with employees working together to identify and resolve technical issues.
Knowledge Sharing: The company fosters a culture of knowledge sharing, with employees encouraged to share their expertise and learn from one another.

📝 Enhancement Note: DXC Technology's culture is built on a foundation of customer focus, innovation, collaboration, and integrity, with employees working together to drive the company's success and provide exceptional service to its clients.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware Troubleshooting: Resolving complex hardware issues can be challenging, requiring strong technical skills and the ability to think critically and creatively.
Software Troubleshooting: Identifying and resolving software issues can be complex, requiring a deep understanding of the software products relevant to the role and the ability to work effectively with development teams to address bugs and other issues.
Customer Relations: Providing excellent customer service can be challenging, requiring strong communication skills and the ability to work effectively with diverse teams and clients.
Proactive Assistance: Identifying and addressing potential issues before they arise can be challenging, requiring a proactive approach and a deep understanding of the company's products and services.

Learning & Development Opportunities:

Technical Specialization: As employees gain experience and develop their skills, they may have the opportunity to specialize in specific areas, such as hardware or software support, or to take on more complex and challenging cases.
Team Leadership: With experience and demonstrated leadership skills, employees may have the opportunity to take on team leadership roles, managing a team of technical support specialists and driving the team's success.
Career Progression: DXC Technology offers numerous career progression opportunities, with employees able to transition into other roles within the company, such as engineering, product management, or sales.

📝 Enhancement Note: DXC Technology provides ample opportunities for employees to grow both personally and professionally, with a strong focus on continuous learning and development, as well as a commitment to employee well-being and work-life balance.

💡 Interview Preparation

Technical Questions:

Hardware Troubleshooting: Be prepared to discuss your experience with hardware troubleshooting, focusing on common issues and best practices for resolving them.
Software Troubleshooting: Familiarize yourself with the software products relevant to the role, focusing on their features, specifications, and common issues. Be prepared to discuss your experience with software troubleshooting and your ability to work effectively with development teams to address bugs and other issues.
Problem-Solving Skills: Practice your problem-solving skills by working through technical support scenarios and identifying the root cause of issues. Be prepared to discuss your approach to problem-solving and your ability to think critically and creatively.

Company & Culture Questions:

DXC Technology Culture: Research DXC Technology's culture and values, focusing on its commitment to customer satisfaction, innovation, collaboration, and integrity. Be prepared to discuss how your skills and experience align with the company's culture and how you can contribute to its success.
Technical Support Team Dynamics: Familiarize yourself with the technical support team's structure and dynamics, focusing on its collaboration with other internal teams, such as engineering, product management, and sales. Be prepared to discuss your ability to work effectively in a team environment and your experience with cross-functional collaboration.
Customer Relations: Be prepared to discuss your experience with customer relations and your ability to provide excellent service to clients. Focus on your communication skills and your ability to work effectively with diverse teams and clients.

Portfolio Presentation Strategy:

Technical Support Cases: Highlight your ability to resolve complex technical issues by providing detailed examples of your troubleshooting processes and the outcomes you achieved.
Customer Relations: Demonstrate your customer-focused approach by providing examples of how you've gone above and beyond to resolve customer issues and provide excellent service.
Proactive Assistance: Showcase your proactive approach by providing examples of how you've helped prevent issues or improved processes.

📝 Enhancement Note: Preparing for a technical interview with DXC Technology involves a deep understanding of the company's products and services, as well as strong technical skills and the ability to work effectively in a team environment. By researching the company's culture and values, as well as its technical support team dynamics, candidates can demonstrate their fit for the role and increase their chances of success.

📌 Application Steps

To apply for this IT Technical Support (Chinese and Japanese Speaker) position with DXC Technology:

Submit Your Application: Click the "Apply Now" button on the job listing to submit your resume and any other required documents.
Tailor Your Resume: Highlight your relevant experience and skills, focusing on your technical support experience, problem-solving abilities, and communication skills. Include any specific examples of your ability to resolve complex technical issues or provide excellent customer service.
Prepare for Phone or Video Screen: Familiarize yourself with the company's culture and values, as well as the technical support team's structure and dynamics. Be prepared to discuss your fit for the role and your ability to work effectively in a team environment.
Complete Technical Assessment: Brush up on your hardware and software troubleshooting skills, focusing on common issues and best practices for resolving them. Practice your problem-solving skills by working through technical support scenarios and identifying the root cause of issues.
Research the Company: Learn about DXC Technology's products and services, as well as its commitment to customer satisfaction, innovation, collaboration, and integrity. Be prepared to discuss how your skills and experience align with the company's culture and how you can contribute to its success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Technical Support (Chinese and Japanese Speaker)