📍 Job Overview

Job Title: IT Technical Support
Company: Woongjin, Inc
Location: Ridgefield Park, New Jersey, United States
Job Type: Contract
Category: Server Administrator
Date Posted: June 23, 2025
Experience Level: Mid-Senior level
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide second-line technical support for Windows environments, troubleshoot Microsoft Active Directory issues, and maintain accurate records of incidents.
Required Skills: Strong proficiency in Microsoft Active Directory, Windows environments, Office suite, and remote support tools.

📝 Enhancement Note: This role focuses on maintaining user productivity and IT service quality, with a strong emphasis on troubleshooting and resolving issues in Microsoft Active Directory and Windows environments. Candidates should be comfortable working in a dynamic IT support team and have experience supporting enterprise environments.

💻 Primary Responsibilities

Technical Support: Provide second-line support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Active Directory Management: Troubleshoot and resolve incidents related to Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.
Office Suite Support: Handle support requests for Office suite applications (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Escalation Management: Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
User Onboarding/Offboarding: Perform user onboarding and offboarding tasks, and manage access rights through AD and other systems.
VIP Support: Provide on-site and off-hour VIP support for executives and other urgent cases.
Record Keeping: Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk).
Software Deployment: Assist with software deployment, patching, and system updates.
Process Improvement: Identify recurring issues and recommend long-term solutions or process improvements.
Security Compliance: Ensure compliance with IT security policies and procedures.

📝 Enhancement Note: This role requires strong problem-solving and communication skills, both written and verbal, to effectively troubleshoot issues and maintain user productivity. Candidates should be able to prioritize and manage multiple tasks in a fast-paced environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 3+ years of hands-on experience in an IT support role in an enterprise environment.

Required Skills:

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
Familiarity with remote support tools (e.g., SCCM, Remote Desktop)
Strong problem-solving and communication skills, both written and verbal
Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred Skills:

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar
VDI support experience
MacOS support experience
Working knowledge of ITIL practices
Experience in IT service desk environments supporting 500+ end users
Basic scripting experience (PowerShell) for automation tasks
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)
Experience with Enterprise Mobility Management (or Mobile Device Management)
Experience with WDS (Windows Distribution Services)
Experience with disk imaging/cloning tools

📝 Enhancement Note: While the required skills focus on Microsoft Active Directory and Windows environments, the preferred skills section highlights additional areas that would make a candidate more competitive for this role, such as certifications, VDI support experience, and scripting experience.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your ability to troubleshoot and resolve issues in Microsoft Active Directory and Windows environments.
Showcase your experience supporting Office suite applications and enterprise collaboration tools.
Highlight your problem-solving skills and ability to manage multiple tasks in a fast-paced environment.

Technical Documentation:

Provide examples of how you have maintained accurate records of issues and resolutions using service management systems.
Demonstrate your experience with software deployment, patching, and system updates.
Showcase your ability to identify recurring issues and recommend long-term solutions or process improvements.

📝 Enhancement Note: As this role focuses on IT support rather than web development, there are no specific portfolio requirements related to web projects. However, candidates should still be prepared to discuss their problem-solving approach and technical skills in the context of the provided responsibilities.

💵 Compensation & Benefits

Salary Range: $27-$29 per hour

Benefits:

All information will be kept confidential according to EEO guidelines.
*** NO C2C ***

📝 Enhancement Note: While the salary range is provided, the benefits section is currently empty. Candidates should research additional benefits information on the company's website or through other sources.

🎯 Team & Company Context

Company Culture:

Industry: Woongjin, Inc. is a rapidly growing team that provides unique, exceptional, and enhanced services to their clients. They have a strong moral code that includes the service of goodness without expectations of reward and are motivated by the sense of responsibility and servant leadership.
Company Size: As a rapidly growing team, Woongjin, Inc. offers opportunities for career growth and development in a dynamic environment.
Founded: The company's founding date and history are not provided in the job listing.

Team Structure:

The IT support team is dynamic and focused on maintaining user productivity and IT service quality.
The team consists of Tier 1, Tier 2 (this role), and Tier 3 support, as well as infrastructure teams for advanced issue resolution.
The team works closely together to ensure that user issues are resolved efficiently and effectively.

Development Methodology:

The development methodology for this role is not specified. However, as an IT support role, the team is likely to follow ITIL (Information Technology Infrastructure Library) best practices for incident management and problem management.

Company Website: Woongjin, Inc.

📝 Enhancement Note: While the company description provides some context about Woongjin, Inc., additional information about the company's culture, values, and development methodologies would be helpful for candidates to understand the work environment better. Candidates should research this information on the company's website or through other sources.

🌐 Work Environment

Office Type: The office type for this role is not specified. However, as a contract position, the candidate may be expected to work on-site at the company's Ridgefield Park, New Jersey location.

Office Location(s): Ridgefield Park, New Jersey, United States

Workspace Context:

The workspace for this role is not specified. However, as an IT support role, the candidate is likely to have access to the necessary tools and equipment to perform their job effectively.
The workspace may include multiple monitors and testing devices to assist with troubleshooting and issue resolution.
The workspace may also facilitate collaboration with other team members, both within the IT support team and across other departments.

Work Schedule: The work schedule for this role is not specified. However, as a contract position, the candidate may be expected to work standard business hours, with the possibility of on-site and off-hour VIP support for executives and other urgent cases.

📝 Enhancement Note: While the work environment section provides some context about the office location and workspace, additional information about the work schedule and any flexible working arrangements would be helpful for candidates to understand their expected working hours better. Candidates should research this information on the company's website or through other sources.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: The interview process for this role is not specified. However, candidates can expect a technical assessment focused on their ability to troubleshoot and resolve issues in Microsoft Active Directory and Windows environments.
Behavioral Questions: Candidates should also be prepared to answer behavioral questions that assess their problem-solving skills, communication skills, and ability to manage multiple tasks in a fast-paced environment.
Final Evaluation: The final evaluation criteria for this role are not specified. However, candidates can expect to be evaluated on their technical skills, problem-solving abilities, and cultural fit within the team.

Portfolio Review Tips:

Candidates should be prepared to discuss their experience supporting Microsoft Active Directory and Windows environments, as well as their ability to troubleshoot and resolve issues in these areas.
Candidates should also be prepared to discuss their problem-solving approach and their ability to manage multiple tasks in a fast-paced environment.
Candidates should highlight any relevant experience with software deployment, patching, and system updates, as well as any experience with service management systems and process improvement.

Technical Challenge Preparation:

Candidates should brush up on their knowledge of Microsoft Active Directory, Windows environments, and Office suite applications.
Candidates should also be prepared to demonstrate their problem-solving skills and ability to manage multiple tasks in a fast-paced environment through hands-on exercises or case studies.
Candidates should research the company and the team to understand the work environment and cultural fit better.

📝 Enhancement Note: While the interview process section provides some guidance on the technical assessment and behavioral questions, additional information about the specific technical challenges or case studies that candidates can expect would be helpful for preparation. Candidates should research this information on the company's website or through other sources.

🛠 Technology Stack & Web Infrastructure

As this role focuses on IT support rather than web development or server administration, there is no specific technology stack or web infrastructure to highlight. However, candidates should be familiar with the following tools and technologies:

Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
Windows 10/11
Office 2021/2023
Remote support tools (e.g., SCCM, Remote Desktop)
Service management systems (e.g., Zendesk)
Basic scripting (PowerShell) for automation tasks

📝 Enhancement Note: While this role does not require a specific technology stack or web infrastructure, candidates should still be prepared to discuss their familiarity with the relevant tools and technologies listed above, as well as their ability to learn and adapt to new technologies as needed.

👥 Team Culture & Values

IT Support Values:

User Focus: The IT support team at Woongjin, Inc. is focused on maintaining user productivity and IT service quality. Candidates should be committed to providing exceptional customer service and resolving user issues efficiently and effectively.
Collaboration: The IT support team works closely together to ensure that user issues are resolved efficiently and effectively. Candidates should be comfortable working in a collaborative environment and contributing to the team's success.
Continuous Learning: The IT support team at Woongjin, Inc. is committed to continuous learning and improvement. Candidates should be eager to learn and adapt to new technologies and best practices in the field.

Collaboration Style:

The IT support team at Woongjin, Inc. works closely together to ensure that user issues are resolved efficiently and effectively.
The team may use code review and peer programming practices to ensure that issues are resolved accurately and completely.
The team may also engage in knowledge sharing and technical mentoring to help team members develop their skills and advance their careers.

📝 Enhancement Note: While the team culture and values section provides some context about the IT support team at Woongjin, Inc., additional information about the company's overall culture and values would be helpful for candidates to understand the work environment better. Candidates should research this information on the company's website or through other sources.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Microsoft Active Directory: Candidates should be prepared to troubleshoot and resolve issues in Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.
Windows Environments: Candidates should be familiar with supporting Windows 10/11 and standard desktop applications, as well as any relevant software deployment, patching, and system updates.
Office Suite Support: Candidates should be comfortable supporting Office suite applications (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Service Management: Candidates should have experience with service management systems (e.g., Zendesk) and be able to maintain accurate records of issues and resolutions.

Learning & Development Opportunities:

Technical Skills Development: Candidates should be eager to learn and develop their technical skills in Microsoft Active Directory, Windows environments, and Office suite applications.
Certifications: Candidates may have the opportunity to pursue relevant certifications, such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar, to enhance their technical skills and advance their careers.
Leadership Development: Candidates may have the opportunity to develop their leadership skills through technical mentoring, architecture decision-making, and other leadership roles within the team.

📝 Enhancement Note: While the challenges and growth opportunities section provides some context about the technical challenges and learning opportunities for this role, additional information about the company's approach to professional development and career advancement would be helpful for candidates to understand the growth potential better. Candidates should research this information on the company's website or through other sources.

💡 Interview Preparation

Technical Questions:

Microsoft Active Directory: Candidates should be prepared to discuss their experience with Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues. They should also be able to demonstrate their ability to troubleshoot and resolve issues in this area.
Windows Environments: Candidates should be familiar with supporting Windows 10/11 and standard desktop applications, as well as any relevant software deployment, patching, and system updates. They should be able to discuss their experience in this area and demonstrate their ability to resolve issues effectively.
Office Suite Support: Candidates should be comfortable supporting Office suite applications (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools. They should be able to discuss their experience in this area and demonstrate their ability to resolve issues efficiently.

Company & Culture Questions:

Candidates should research the company and the team to understand the work environment and cultural fit better. They should be prepared to discuss their alignment with the company's values and their ability to contribute to the team's success.

Portfolio Presentation Strategy:

Candidates should be prepared to discuss their experience supporting Microsoft Active Directory, Windows environments, and Office suite applications, as well as their ability to troubleshoot and resolve issues in these areas.
Candidates should also be prepared to discuss their problem-solving approach and their ability to manage multiple tasks in a fast-paced environment.
Candidates should highlight any relevant experience with software deployment, patching, and system updates, as well as any experience with service management systems and process improvement.

📝 Enhancement Note: While the interview preparation section provides some guidance on the technical questions and company & culture questions, additional information about the specific portfolio presentation strategies that candidates can expect would be helpful for preparation. Candidates should research this information on the company's website or through other sources.

📌 Application Steps

To apply for this IT Technical Support position:

Submit your application through the application link provided in the job listing.
Research the company and the team to understand the work environment and cultural fit better.
Prepare for the technical assessment by brushing up on your knowledge of Microsoft Active Directory, Windows environments, and Office suite applications.
Prepare for the behavioral questions by reflecting on your problem-solving skills, communication skills, and ability to manage multiple tasks in a fast-paced environment.
Prepare your portfolio by highlighting your experience supporting Microsoft Active Directory, Windows environments, and Office suite applications, as well as your ability to troubleshoot and resolve issues in these areas.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Technical Support