IT Technical Support at Woongjin, Inc

📍 Job Overview

Job Title: IT Technical Support
Company: Woongjin, Inc
Location: Ridgefield Park, New Jersey, United States
Job Type: Contract
Category: IT Support
Date Posted: June 18, 2025
Experience Level: Mid-Senior level
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide second-line technical support, troubleshoot Microsoft Active Directory issues, and maintain accurate records of incidents.
Key Skills: IT Support, Microsoft Active Directory, Windows Environments, Troubleshooting, Office Suite Support, User Onboarding, Service Management, Software Deployment, IT Security Compliance, Problem-Solving, Communication Skills, Remote Support Tools, Ticketing Systems, VDI Support, MacOS Support, ITIL Practices

📝 Enhancement Note: This role focuses on providing advanced technical support and troubleshooting, requiring a strong background in Microsoft Active Directory and Windows environments.

💻 Primary Responsibilities

Provide Second-Line Technical Support: Troubleshoot and resolve incidents related to laptops, desktops, mobile devices, and peripherals across Windows environments.
Manage Microsoft Active Directory: Troubleshoot and resolve issues related to Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.
Support Office Suite and Collaboration Tools: Handle support requests for Office suite applications and enterprise collaboration tools.
Handle Escalations and VIP Support: Work closely with Tier 3 and infrastructure teams to resolve complex issues and provide on-site and off-hour VIP support for executives and other urgent cases.
Maintain Accurate Records: Document issues and resolutions using the service management system to ensure proper tracking and follow-up.
Assist with Software Deployment and System Updates: Contribute to software deployment, patching, and system updates to maintain a secure and efficient IT environment.
Identify Recurring Issues and Recommend Solutions: Analyze incident trends to identify recurring issues and recommend long-term solutions or process improvements.
Ensure Compliance with IT Security Policies: Adhere to IT security policies and procedures to maintain a secure IT environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 3+ years of hands-on experience in an IT support role in an enterprise environment.

Required Skills:

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)
Strong problem-solving and communication skills, both written and verbal
Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred Skills:

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar
VDI support experience
MacOS support experience
Working knowledge of ITIL practices
Experience in IT service desk environments supporting 500+ end users
Basic scripting experience (PowerShell) for automation tasks
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)
Experience with Enterprise Mobility Management (or Mobile Device Management)
Experience with WDS (Windows Distribution Services)
Experience with disk imaging/cloning tools

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with Microsoft Active Directory, including user account management, group policy creation, and permissions configuration.
Showcase your troubleshooting skills by providing examples of complex issues you've resolved in Windows environments.
Highlight your problem-solving abilities through case studies or examples of process improvements you've implemented.
Display your communication skills by providing examples of how you've effectively communicated technical solutions to non-technical users.

Technical Documentation:

Provide documentation of your IT support processes, including incident management, problem management, and change management procedures.
Include examples of your scripting or automation efforts to improve IT support efficiency.
Demonstrate your understanding of IT security principles by discussing how you've ensured compliance with IT security policies and procedures.

💵 Compensation & Benefits

Salary Range: $27-$29 per hour (based on the provided salary range and regional market rates for IT support roles in the New Jersey area)

Benefits: All your information will be kept confidential according to EEO guidelines.

Working Hours: 40 hours per week, with on-site and off-hour VIP support required for executives and other urgent cases.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services and Consulting

Company Size: Medium-sized company with a dynamic IT support team

Founded: Not specified

Team Structure:

Tiered IT support structure, with this role focusing on second-line support and troubleshooting
Close collaboration with Tier 3 and infrastructure teams for advanced issue resolution
On-site and off-hour VIP support for executives and other urgent cases

Development Methodology: Not specified, but likely follows ITIL or similar IT service management frameworks

Company Website: Not specified

📝 Enhancement Note: Woongjin, Inc. is a rapidly growing team that provides unique, exceptional, and enhanced services to its clients. The company has a strong moral code that includes the service of goodness without expectations of reward and is motivated by the sense of responsibility and servant leadership.

📈 Career & Growth Analysis

IT Technical Support Career Level: This role focuses on advanced technical support and troubleshooting, requiring a strong background in Microsoft Active Directory and Windows environments. The role offers opportunities to grow within the IT support team and potentially move into more senior or specialized roles.

Reporting Structure: This role reports directly to the IT support manager and works closely with Tier 3 and infrastructure teams for advanced issue resolution.

Technical Impact: The IT technical support role plays a critical part in maintaining user productivity and IT service quality. By providing effective troubleshooting and resolution, the IT technical support team ensures that users can access the tools and resources they need to perform their jobs efficiently.

Growth Opportunities:

Develop expertise in specific areas of IT support, such as Active Directory or enterprise collaboration tools.
Pursue relevant certifications, such as CompTIA A+, Network+, or Microsoft (MCP, MCSA), to enhance your technical skills and qualifications.
Gain experience with emerging technologies, such as VDI or mobile device management, to expand your skillset and adapt to changing IT environments.

📝 Enhancement Note: Woongjin, Inc. offers opportunities for career growth and development within its IT support team. By gaining experience and pursuing relevant certifications, IT technical support professionals can advance their careers and take on more senior or specialized roles.

🌐 Work Environment

Office Type: On-site office environment with a dynamic IT support team

Office Location(s): Ridgefield Park, New Jersey, United States

Workspace Context:

Collaborative workspace with close interaction between IT support team members
Access to remote support tools, such as SCCM and Remote Desktop, to troubleshoot and resolve issues
Opportunities to work with executives and other urgent cases, requiring strong communication and problem-solving skills

Work Schedule: Full-time position with on-site and off-hour VIP support required for executives and other urgent cases

📝 Enhancement Note: The IT technical support role at Woongjin, Inc. offers a dynamic and collaborative work environment. By working closely with the IT support team and other departments, IT technical support professionals can gain valuable experience and contribute to the company's success.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: Initial phone or video screen to assess communication skills and basic technical knowledge.
Technical Assessment: Hands-on technical assessment to evaluate troubleshooting skills, Active Directory knowledge, and problem-solving abilities.
Behavioral Interview: Behavioral interview to discuss past experiences, problem-solving approaches, and cultural fit.
Final Interview: Final interview with the IT support manager or other key stakeholders to discuss the role and make a hiring decision.

Portfolio Review Tips:

Highlight your experience with Microsoft Active Directory, Windows environments, and troubleshooting complex issues.
Provide examples of your problem-solving abilities and process improvement efforts.
Demonstrate your communication skills by discussing how you've effectively communicated technical solutions to non-technical users.

Technical Challenge Preparation:

Brush up on your Microsoft Active Directory knowledge, focusing on user account management, group policy creation, and permissions configuration.
Practice troubleshooting complex issues in Windows environments and document your approach to problem-solving.
Prepare for behavioral interview questions by reflecting on past experiences and developing examples of your problem-solving abilities and process improvement efforts.

ATS Keywords: IT Support, Microsoft Active Directory, Windows Environments, Troubleshooting, Office Suite Support, User Onboarding, Service Management, Software Deployment, IT Security Compliance, Problem-Solving, Communication Skills, Remote Support Tools, Ticketing Systems, VDI Support, MacOS Support, ITIL Practices

📝 Enhancement Note: The IT technical support role at Woongjin, Inc. requires strong technical skills and the ability to communicate effectively with users. By preparing for the interview process and demonstrating your experience and problem-solving abilities, you can increase your chances of success in this role.

🛠 Technology Stack & Web Infrastructure

Operating Systems: Windows 10/11

Office Suite: Office 2021/2023

Remote Support Tools: SCCM, Remote Desktop

Ticketing Systems: Zendesk (or similar)

Enterprise Collaboration Tools: Not specified

📝 Enhancement Note: The IT technical support role at Woongjin, Inc. focuses on supporting Windows environments and enterprise collaboration tools. By gaining experience with these technologies and demonstrating your troubleshooting and problem-solving abilities, you can excel in this role.

👥 Team Culture & Values

IT Support Values:

Customer focus and user productivity
Strong problem-solving and communication skills
Collaboration and teamwork
Continuous learning and improvement
Adherence to IT security policies and procedures

Collaboration Style:

Close interaction between IT support team members
Regular communication with Tier 3 and infrastructure teams for advanced issue resolution
On-site and off-hour VIP support for executives and other urgent cases

📝 Enhancement Note: The IT technical support team at Woongjin, Inc. values customer focus, strong problem-solving and communication skills, and collaboration. By working closely with the IT support team and other departments, IT technical support professionals can contribute to the company's success and grow within their roles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex issues in Windows environments and Microsoft Active Directory
Identifying recurring issues and recommending long-term solutions or process improvements
Providing on-site and off-hour VIP support for executives and other urgent cases

Learning & Development Opportunities:

Gain experience with emerging technologies, such as VDI or mobile device management
Pursue relevant certifications, such as CompTIA A+, Network+, or Microsoft (MCP, MCSA), to enhance your technical skills and qualifications
Develop expertise in specific areas of IT support, such as Active Directory or enterprise collaboration tools

📝 Enhancement Note: The IT technical support role at Woongjin, Inc. offers opportunities for career growth and development. By gaining experience with emerging technologies and pursuing relevant certifications, IT technical support professionals can advance their careers and take on more senior or specialized roles.

💡 Interview Preparation

Technical Questions:

Active Directory: Describe your experience with Microsoft Active Directory, including user account management, group policy creation, and permissions configuration.
Troubleshooting: Walk through a complex issue you've resolved in a Windows environment, explaining your approach to problem-solving and the steps you took to identify and address the issue.
Communication Skills: Provide an example of a time when you had to explain a technical solution to a non-technical user. How did you approach the explanation, and what was the outcome?

Company & Culture Questions:

IT Support Culture: Describe your experience working in an IT support environment. How have you contributed to a positive and collaborative team culture?
Problem-Solving: Describe a challenging issue you've faced in a previous role and how you approached solving it. What was the outcome, and what did you learn from the experience?
User Focus: How do you ensure that your IT support efforts align with user needs and contribute to user productivity? Provide an example of a time when you went above and beyond to support a user.

Portfolio Presentation Strategy:

Active Directory: Demonstrate your experience with Microsoft Active Directory by walking through a case study of a complex issue you've resolved, explaining your approach to problem-solving and the steps you took to identify and address the issue.
Troubleshooting: Showcase your troubleshooting skills by providing examples of complex issues you've resolved in Windows environments, explaining your approach to problem-solving and the steps you took to identify and address the issue.
Communication Skills: Demonstrate your communication skills by discussing how you've effectively communicated technical solutions to non-technical users. Provide examples of your approach to explanation and the outcomes you achieved.

📝 Enhancement Note: The IT technical support role at Woongjin, Inc. requires strong technical skills and the ability to communicate effectively with users. By preparing for the interview process and demonstrating your experience and problem-solving abilities, you can increase your chances of success in this role.

📌 Application Steps

To apply for this IT Technical Support position:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio to highlight your experience with Microsoft Active Directory, Windows environments, and troubleshooting complex issues.
Prepare for the interview process by brushing up on your technical skills and reflecting on your problem-solving abilities and process improvement efforts.
Research Woongjin, Inc. and the IT technical support role to ensure a strong understanding of the company and its culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Technical Support