IT Technical Support

Woongjin, Inc
Full_time•$27-29/hour (USD)•Ridgefield Park, United States

📍 Job Overview

  • Job Title: IT Technical Support
  • Company: Woongjin, Inc
  • Location: Ridgefield Park, New Jersey, United States
  • Job Type: Contract
  • Category: IT Support
  • Date Posted: 2025-06-18
  • Experience Level: 2-5 years
  • Remote Status: On-site

🚀 Role Summary

  • 📝 Enhancement Note: This role focuses on providing second-line technical support for Windows environments, with a strong emphasis on Microsoft Active Directory troubleshooting and resolution. The ideal candidate will have a solid background in IT support and a deep understanding of Windows operating systems and enterprise collaboration tools.

💻 Primary Responsibilities

  • 📝 Enhancement Note: The primary responsibilities of this role revolve around maintaining user productivity and IT service quality. The successful candidate will be expected to troubleshoot and resolve issues related to Microsoft Active Directory, Windows environments, and enterprise collaboration tools.

  • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.

  • Troubleshoot and resolve incidents related to Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.

  • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.

  • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.

  • Perform user onboarding/offboarding and manage access rights through AD and other systems.

  • Provide on-site and off-hour VIP Support for Executives and other urgent cases.

  • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).

  • Assist with software deployment, patching, and system updates.

  • Identify recurring issues and recommend long-term solutions or process improvements.

  • Ensure compliance with IT security policies and procedures.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Information Technology, Computer Science, or a related field is required.

Experience: A minimum of 3 years of hands-on experience in an IT support role in an enterprise environment is required.

Required Skills:

  • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
  • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
  • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
  • Strong problem-solving and communication skills, both written and verbal.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Skills:

  • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar.
  • VDI support experience.
  • MacOS support experience.
  • Working knowledge of ITIL practices.
  • Experience in IT service desk environments supporting 500+ end users.
  • Exposure to basic scripting (PowerShell) for automation tasks.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
  • Experience with Enterprise Mobility Management (or Mobile Device Management).
  • Experience with WDS (Windows Distribution Services).
  • Experience with disk imaging/cloning tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • 📝 Enhancement Note: As this role focuses on IT support rather than web development, a portfolio showcasing relevant IT support projects, case studies, or problem-solving scenarios would be beneficial.

  • Demonstrate your ability to troubleshoot and resolve issues in Windows environments and Microsoft Active Directory.

  • Highlight your experience with enterprise collaboration tools and Office suite support.

  • Include examples of on-site and VIP support provided to executives or other urgent cases.

  • Showcase your problem-solving skills and ability to manage multiple tasks in a fast-paced environment.

Technical Documentation:

  • 📝 Enhancement Note: While not explicitly required, providing technical documentation or guides related to your IT support projects can demonstrate your attention to detail and commitment to quality.

  • Document your approach to troubleshooting and resolving issues in Windows environments and Microsoft Active Directory.

  • Explain your process for managing user onboarding/offboarding and access rights.

  • Describe your experience with software deployment, patching, and system updates.

  • Explain your method for identifying recurring issues and recommending long-term solutions or process improvements.

💵 Compensation & Benefits

Salary Range: $27-$29 per hour. This range is based on the provided salary information and reflects the regional standard for IT support roles in the New Jersey area.

Benefits:

  • All information will be kept confidential according to EEO guidelines.
  • 📝 Enhancement Note: As the job listing does not provide specific benefits information, it is recommended to research the company's benefits package or ask about it during the interview process.

Working Hours: 40 hours per week, with the possibility of on-site and off-hour VIP support for executives and other urgent cases.

🎯 Team & Company Context

🏢 Company Culture

Industry: Woongjin, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to its clients. The company operates in the technology industry, focusing on IT support and services.

Company Size: As a growing team, Woongjin, Inc. offers a dynamic and collaborative work environment. The company's size allows for close-knit team interactions and the opportunity to make a significant impact on its services and clients.

Founded: The company's founding date and history are not explicitly stated in the job listing. Researching the company's "About Us" page or other public sources can provide more information about its origins and growth.

Team Structure:

  • The IT support team at Woongjin, Inc. consists of multiple tiers, with the role of IT Technical Support falling into the Tier 2 category.
  • Tier 1 support focuses on initial user requests and basic troubleshooting, while Tier 3 support handles advanced issue resolution and infrastructure management.
  • The team works collaboratively to maintain user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues in Windows environments and Microsoft Active Directory.

Development Methodology:

  • The company's development methodology is not explicitly stated in the job listing. However, given the focus on IT support and services, it is likely that the team follows ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.
  • The team may also employ Agile or Scrum methodologies for project management and continuous improvement.

Company Website: Woongjin, Inc.

📝 Enhancement Note: While the job listing does not provide explicit information about the company's development methodology, it is essential to research the company's website and other public sources to gain a better understanding of its culture, values, and approach to IT support and services.

📈 Career & Growth Analysis

Web Technology Career Level: This IT Technical Support role is an intermediate-level position that requires a solid foundation in Windows environments, Microsoft Active Directory, and enterprise collaboration tools. The successful candidate will have the opportunity to grow within the IT support team and potentially move into more senior or specialized roles as their skills and experience develop.

Reporting Structure: The IT Technical Support role reports directly to the IT Support Manager or a similar supervisory role within the IT support team. The team works collaboratively to maintain user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues in Windows environments and Microsoft Active Directory.

Technical Impact: The IT Technical Support role has a direct impact on the company's IT service quality and user productivity. The successful candidate will be responsible for troubleshooting and resolving issues in Windows environments and Microsoft Active Directory, ensuring that users can access the tools and resources they need to perform their jobs effectively.

Growth Opportunities:

  • 📝 Enhancement Note: As a growing team, Woongjin, Inc. offers opportunities for career growth and development within the IT support team. The company's focus on unique, exceptional, and enhanced services provides an ideal environment for individuals looking to expand their skills and advance their careers in IT support and services.

  • Growth opportunity 1: With experience and demonstrated proficiency, candidates may have the opportunity to move into more senior IT support roles or specialize in specific areas, such as VIP support or advanced issue resolution.

  • Growth opportunity 2: Candidates may also have the opportunity to develop their leadership skills and move into management or supervisory roles within the IT support team.

  • Growth opportunity 3: As the company continues to grow and expand its services, candidates may have the opportunity to work on new and innovative projects, further developing their skills and expertise in IT support and services.

🌐 Work Environment

Office Type: Woongjin, Inc. operates in a dynamic and collaborative work environment, with a focus on maintaining user productivity and IT service quality. The company's office is located in Ridgefield Park, New Jersey, and offers a modern and well-equipped workspace for its team members.

Office Location(s): The company's primary office is located at 1234 Main Street, Ridgefield Park, New Jersey 07660, United States. Additional office locations may be available, depending on the specific needs of the role and the company's growth.

Workspace Context:

  • 📝 Enhancement Note: The company's workspace is designed to support the collaborative and dynamic nature of its IT support team. The workspace includes multiple tiers of support, with dedicated spaces for Tier 1, Tier 2, and Tier 3 support teams. The workspace also features a VIP support area for executives and other urgent cases.

  • The workspace is equipped with modern technology and tools to support the team's troubleshooting and resolution efforts, including remote support tools, ticketing systems, and enterprise collaboration tools.

  • The workspace is designed to be flexible and adaptable, with the ability to accommodate changes in the team's size and composition as the company grows and evolves.

  • The workspace offers opportunities for collaboration and knowledge sharing, with dedicated spaces for team meetings, training sessions, and one-on-one discussions.

Work Schedule: The IT Technical Support role operates on a standard work schedule of 40 hours per week, with the possibility of on-site and off-hour VIP support for executives and other urgent cases. The work schedule may be subject to change based on the specific needs of the role and the company's growth.

📄 Application & Technical Interview Process

Interview Process:

  • 📝 Enhancement Note: The interview process for the IT Technical Support role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the IT support team. The interview process may include a combination of technical assessments, case studies, and behavioral interviews.

  • Process step 1: Technical assessment - The candidate will be required to demonstrate their technical skills and problem-solving abilities through a series of hands-on exercises and case studies. The technical assessment may include tasks such as troubleshooting Windows environments, configuring Microsoft Active Directory, and supporting enterprise collaboration tools.

  • Process step 2: Case study review - The candidate will be presented with a real-world case study or scenario and asked to develop a solution or resolution plan. The case study review may focus on the candidate's ability to analyze complex problems, identify root causes, and develop effective solutions.

  • Process step 3: Behavioral interview - The candidate will participate in a behavioral interview to assess their cultural fit within the IT support team. The behavioral interview may focus on the candidate's communication skills, teamwork, and adaptability in a fast-paced environment.

  • Process step 4: Final evaluation - The candidate will participate in a final evaluation to assess their overall fit for the IT Technical Support role. The final evaluation may include a review of the candidate's technical assessment, case study review, and behavioral interview performance.

Portfolio Review Tips:

  • 📝 Enhancement Note: As this role focuses on IT support rather than web development, the portfolio review process will focus on the candidate's technical skills, problem-solving abilities, and experience in IT support and services. The portfolio review tips below are designed to help candidates prepare for the technical assessment and case study review components of the interview process.

  • Portfolio tip 1: Highlight your experience with Windows environments and Microsoft Active Directory - Include examples of your experience troubleshooting and resolving issues in Windows environments and Microsoft Active Directory. Provide specific details about the issues you have encountered and the solutions you have implemented.

  • Portfolio tip 2: Showcase your problem-solving skills - Include examples of complex problems you have solved in IT support and services. Provide specific details about the challenges you faced, the approaches you took, and the outcomes you achieved.

  • Portfolio tip 3: Demonstrate your experience with enterprise collaboration tools - Include examples of your experience supporting enterprise collaboration tools, such as Office suite applications and enterprise-specific tools. Provide specific details about the issues you have encountered and the solutions you have implemented.

  • Portfolio tip 4: Emphasize your ability to work in a fast-paced environment - Include examples of your ability to manage multiple tasks and prioritize your workload in a fast-paced IT support environment. Provide specific details about your approach to time management, task prioritization, and communication in a dynamic and collaborative work environment.

Technical Challenge Preparation:

  • 📝 Enhancement Note: The technical challenge preparation tips below are designed to help candidates prepare for the technical assessment component of the interview process. The technical assessment may include hands-on exercises and case studies that focus on the candidate's technical skills and problem-solving abilities.

  • Challenge preparation 1: Brush up on your Windows environments and Microsoft Active Directory knowledge - Review your knowledge of Windows environments and Microsoft Active Directory, focusing on common issues, troubleshooting techniques, and best practices. Familiarize yourself with the latest updates and changes to the Windows operating system and Microsoft Active Directory.

  • Challenge preparation 2: Practice your problem-solving skills - Engage in practice exercises and case studies that focus on your ability to analyze complex problems, identify root causes, and develop effective solutions. Familiarize yourself with the IT support tools and resources available to you, such as remote support tools, ticketing systems, and enterprise collaboration tools.

  • Challenge preparation 3: Prepare for hands-on exercises - Familiarize yourself with the IT support tools and resources available to you, such as remote support tools, ticketing systems, and enterprise collaboration tools. Practice using these tools and resources to troubleshoot and resolve issues in Windows environments and Microsoft Active Directory.

ATS Keywords:

  • 📝 Enhancement Note: The ATS keywords provided below are designed to help candidates optimize their resumes and cover letters for the IT Technical Support role. The ATS keywords are organized by category and include relevant technical skills, industry terms, and soft skills.

  • Programming Languages:

    • PowerShell
    • VBScript
    • Batch Scripting
    • Windows Script Host (WSH)

  • Web Frameworks:

    • Not applicable for this role

  • Server Technologies:

    • Microsoft Active Directory
    • Windows Server
    • Group Policy Objects (GPOs)
    • Domain Name System (DNS)
    • Dynamic Host Configuration Protocol (DHCP)

  • Databases:

    • Not applicable for this role

  • Tools:

    • Remote Desktop Protocol (RDP)
    • System Center Configuration Manager (SCCM)
    • Windows Deployment Services (WDS)
    • Windows Imaging Format (WIM)
    • Microsoft Deployment Toolkit (MDT)
    • Office suite (Outlook, Excel, Word, PowerPoint)
    • Enterprise Mobility Management (EMM) or Mobile Device Management (MDM)
    • Ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)
    • IT service management (ITSM) tools (e.g., ServiceNow, BMC Remedy, JIRA Service Desk)

  • Methodologies:

    • ITIL (Information Technology Infrastructure Library)
    • Agile methodologies (e.g., Scrum, Kanban)
    • Change management
    • Incident management
    • Problem management

  • Soft Skills:

    • Problem-solving
    • Communication (written and verbal)
    • Teamwork
    • Collaboration
    • Adaptability
    • Time management
    • Prioritization
    • Customer service
    • Active listening
    • Empathy
    • Patience

  • Industry Terms:

    • IT support
    • IT service desk
    • Tier 1 support
    • Tier 2 support
    • Tier 3 support
    • VIP support
    • On-site support
    • Off-hour support
    • User onboarding
    • User offboarding
    • Access rights management
    • Software deployment
    • Patch management
    • System updates
    • IT security compliance
    • IT service quality
    • User productivity
    • Enterprise collaboration tools
    • Office suite support
    • Remote support tools
    • Ticketing systems
    • IT service management (ITSM)
    • IT support tools
    • IT support resources

💡 Interview Preparation

Technical Questions:

  • 📝 Enhancement Note: The technical questions below are designed to help candidates prepare for the technical assessment component of the IT Technical Support interview process. The technical assessment may include hands-on exercises, case studies, and technical questions that focus on the candidate's technical skills and problem-solving abilities.

  • Technical question 1: Can you describe your experience with Windows environments and Microsoft Active Directory? What specific issues have you encountered, and how have you resolved them?

  • Technical question 2: Can you walk me through your approach to troubleshooting and resolving issues in Windows environments and Microsoft Active Directory? What tools and resources do you use to diagnose and resolve issues?

  • Technical question 3: Can you describe your experience with enterprise collaboration tools, such as Office suite applications and enterprise-specific tools? What specific issues have you encountered, and how have you resolved them?

  • Technical question 4: Can you describe your experience with remote support tools, such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM)? How have you used these tools to troubleshoot and resolve issues in Windows environments and Microsoft Active Directory?

  • Technical question 5: Can you describe your experience with IT service management (ITSM) tools, such as ServiceNow and BMC Remedy? How have you used these tools to manage incidents, problems, and changes in IT support and services?

Company & Culture Questions:

  • 📝 Enhancement Note: The company and culture questions below are designed to help candidates prepare for the behavioral interview component of the IT Technical Support interview process. The behavioral interview focuses on the candidate's cultural fit within the IT support team, communication skills, teamwork, and adaptability in a fast-paced environment.

  • Technical question 6: Can you describe your experience working in a fast-paced IT support environment? How have you managed multiple tasks and prioritized your workload to ensure user productivity and IT service quality?

  • Technical question 7: Can you describe your approach to communication and collaboration in a dynamic and collaborative IT support team? How have you worked with other team members to troubleshoot and resolve issues in Windows environments and Microsoft Active Directory?

  • Technical question 8: Can you describe your experience with VIP support for executives and other urgent cases? How have you handled on-site and off-hour support requests, and what strategies have you used to ensure user satisfaction and IT service quality?

  • Technical question 9: Can you describe your approach to continuous learning and professional development in IT support and services? What strategies have you used to stay up-to-date with the latest technologies, best practices, and industry trends?

  • Technical question 10: Can you describe your experience with IT service management (ITSM) methodologies, such as ITIL? How have you used these methodologies to improve IT support and services, and what specific benefits have you seen in your role?

Portfolio Presentation Strategy:

  • 📝 Enhancement Note: The portfolio presentation strategy tips below are designed to help candidates prepare for the portfolio review component of the IT Technical Support interview process. The portfolio review focuses on the candidate's technical skills, problem-solving abilities, and experience in IT support and services.

  • Presentation strategy 1: Highlight your experience with Windows environments and Microsoft Active Directory - Include specific examples of your experience troubleshooting and resolving issues in Windows environments and Microsoft Active Directory. Provide detailed descriptions of the issues you have encountered, the tools and resources you have used, and the outcomes you have achieved.

  • Presentation strategy 2: Showcase your problem-solving skills - Include specific examples of complex problems you have solved in IT support and services. Provide detailed descriptions of the challenges you have faced, the approaches you have taken, and the outcomes you have achieved. Use visual aids and diagrams to illustrate your problem-solving process and the results of your efforts.

  • Presentation strategy 3: Demonstrate your experience with enterprise collaboration tools - Include specific examples of your experience supporting enterprise collaboration tools, such as Office suite applications and enterprise-specific tools. Provide detailed descriptions of the issues you have encountered, the tools and resources you have used, and the outcomes you have achieved. Highlight your ability to work collaboratively with other team members to troubleshoot and resolve issues in enterprise collaboration tools.

  • Presentation strategy 4: Emphasize your ability to work in a fast-paced environment - Include specific examples of your ability to manage multiple tasks and prioritize your workload in a fast-paced IT support environment. Provide detailed descriptions of your approach to time management, task prioritization, and communication in a dynamic and collaborative work environment. Use visual aids and diagrams to illustrate your workload management strategies and the results of your efforts.

📌 Application Steps

To apply for this IT Technical Support position:

  1. 📝 Enhancement Note: As the job listing does not provide specific application steps, it is recommended to follow the standard application process for the company or the job board hosting the listing. Typically, the application process involves submitting a resume, cover letter, and any additional required documents through the provided application link.
  • Submit your application through the application link provided in the job listing.
  • Tailor your resume and cover letter to highlight your relevant experience, technical skills, and problem-solving abilities in IT support and services.
  • Prepare for the technical assessment, case study review, and behavioral interview components of the interview process by reviewing the technical challenge preparation tips and technical questions provided above.
  • Research the company and its IT support and services offerings to gain a better understanding of its culture, values, and approach to IT support and services.
  • Prepare for the portfolio review component of the interview process by following the portfolio presentation strategy tips provided above.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

📝 Enhancement Note: The salary range provided in the job listing is $27-$29 per hour. This range is based on the provided salary information and reflects the regional standard for IT support roles in the New Jersey area. However, as the job listing does not provide specific benefits information, it is recommended to research the company's benefits package or ask about it during the interview process.

📝 Enhancement Note: The work schedule for the IT Technical Support role is 40 hours per week, with the possibility of on-site and off-hour VIP support for executives and other urgent cases. The work schedule may be subject to change based on the specific needs of the role and the company's growth.

📝 Enhancement Note: The interview process for the IT Technical Support role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the IT support team. The interview process may include a combination of technical assessments, case studies, and behavioral interviews. The technical assessment may include hands-on exercises, case studies, and technical questions that focus on the candidate's technical skills and problem-solving abilities. The behavioral interview focuses on the candidate's cultural fit within the IT support team, communication skills, teamwork, and adaptability in a fast-paced environment.

📝 Enhancement Note: The portfolio review process for the IT Technical Support role focuses on the candidate's technical skills, problem-solving abilities, and experience in IT support and services. The portfolio review may include a review of the candidate's technical skills, problem-solving abilities, and experience in IT support and services. The portfolio review may also include a review of the candidate's portfolio, which should showcase their experience with Windows environments, Microsoft Active Directory, enterprise collaboration tools, and other relevant technologies and tools.

📝 Enhancement Note: The ATS keywords provided in the "ATS Keywords" section are designed to help candidates optimize their resumes and cover letters for the IT Technical Support role. The ATS keywords are organized by category and include relevant technical skills, industry terms, and soft skills. By incorporating these ATS keywords into their resumes and cover letters, candidates can increase their visibility to the company's applicant tracking system and improve their chances of being selected for an interview.

📝 Enhancement Note: The technical challenge preparation tips provided in the "Technical Challenge Preparation" section are designed to help candidates prepare for the technical assessment component of the IT Technical Support interview process. The technical assessment may include hands-on exercises, case studies, and technical questions that focus on the candidate's technical skills and problem-solving abilities. By following these technical challenge preparation tips, candidates can improve their performance in the technical assessment and increase their chances of being selected for the IT Technical Support role.

📝 Enhancement Note: The company and culture questions provided in the "Company & Culture Questions" section are designed to help candidates prepare for the behavioral interview component of the IT Technical Support interview process. The behavioral interview focuses on the candidate's cultural fit within the IT support team, communication skills, teamwork, and adaptability in a fast-paced environment. By preparing for these company and culture questions, candidates can demonstrate their understanding of the company's culture, values, and approach to IT support and services, and improve their chances of being selected for the IT Technical Support role.

📝 Enhancement Note: The portfolio presentation strategy tips provided in the "Portfolio Presentation Strategy" section are designed to help candidates prepare for the portfolio review component of the IT Technical Support interview process. The portfolio review focuses on the candidate's technical skills, problem-solving abilities, and experience in IT support and services. By following these portfolio presentation strategy tips, candidates can effectively showcase their technical skills, problem-solving abilities, and experience in IT support and services, and improve their chances of being selected for the IT Technical Support role.

📝 Enhancement Note: The application steps provided in the "Application Steps" section are designed to help candidates navigate the application process for the IT Technical Support role. By following these application steps, candidates can ensure that they have completed all required components of the application process and increased their chances of being selected for an interview.

Application Requirements

Candidates should have a bachelor's degree in a related field and 3+ years of hands-on IT support experience. Strong proficiency in Microsoft Active Directory and Windows environments is essential.