📍 Job Overview

Job Title: IT Technical Support
Company: Woongjin, Inc
Location: Ridgefield Park, New Jersey, United States
Job Type: Contract
Category: IT Support
Date Posted: June 20, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Provide second-line technical support for Windows environments and Microsoft Active Directory.
Troubleshoot and resolve incidents, ensuring user productivity and IT service quality.
Collaborate with Tier 1 and Tier 3 teams to handle escalations and advanced issue resolution.
Maintain accurate records of issues and assist with software deployment, patching, and system updates.

📝 Enhancement Note: This role requires a strong focus on problem-solving and communication skills, as well as a solid understanding of Microsoft Active Directory and Windows environments.

💻 Primary Responsibilities

Technical Support: Provide second-line support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Active Directory Management: Troubleshoot and resolve incidents related to Microsoft Active Directory, including user accounts, group policies, OUs, and permissions.
Office Suite Support: Handle issues related to Office suite applications (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
User Onboarding/Offboarding: Manage user access rights through Active Directory and other systems during onboarding and offboarding processes.
VIP Support: Provide on-site and off-hour support for executives and other urgent cases.
Record Keeping: Maintain accurate records of issues and resolutions using the service management system.
Process Improvement: Identify recurring issues and recommend long-term solutions or process improvements.

📝 Enhancement Note: This role involves a high level of multitasking and prioritization, as well as the ability to work well under pressure.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 3+ years of hands-on experience in an IT support role in an enterprise environment.

Required Skills:

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Skills:

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar.
VDI support experience.
MacOS support experience.
Working knowledge of ITIL practices.

📝 Enhancement Note: While not required, certifications and experience with MacOS support, VDI, and ITIL practices can make a candidate more competitive for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Incident Resolution Case Studies: Document and present real-life examples of complex Active Directory or Windows-related issues you've resolved, highlighting your problem-solving skills and technical expertise.
Process Improvement Projects: Highlight initiatives you've led or contributed to that improved IT support processes or user experience.
User Training Materials: Showcase any user training materials or guides you've created to help users better understand and utilize IT resources.

Technical Documentation:

Incident Resolution Documentation: Provide detailed documentation of complex incidents you've resolved, including steps taken, tools used, and outcomes achieved.
Process Documentation: Share any process documentation you've created or maintained, demonstrating your attention to detail and commitment to knowledge sharing.
Code Snippets: Include any relevant code snippets or scripts you've written to automate tasks or resolve issues, showcasing your technical proficiency.

📝 Enhancement Note: As this role focuses on IT support and troubleshooting, a well-documented portfolio of incident resolution case studies and process improvement projects will be most valuable.

💵 Compensation & Benefits

Salary Range: $27-$29 per hour. This range is based on regional IT support standards and the mid-level experience required for this role.

Benefits: All information will be kept confidential according to EEO guidelines.

Working Hours: Full-time, with on-site and off-hour support requirements for executives and urgent cases.

📝 Enhancement Note: While the salary range is provided, specific benefits and working hours may vary and should be discussed with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services and Consulting. Woongjin, Inc. provides a range of unique, exceptional, and enhanced services to its clients, focusing on IT support, infrastructure, and security.

Company Size: Medium-sized team with a strong moral code that includes the service of goodness without expectations of reward, motivated by a sense of responsibility and servant leadership.

Founded: The company's founding date and history are not specified in the provided information.

Team Structure:

IT Support Team (Tier 1, Tier 2, and Tier 3 teams)
Infrastructure Team
Security Team

Development Methodology: The company follows ITIL (Information Technology Infrastructure Library) practices for IT service management, focusing on process improvement and continuous service enhancement.

Company Website: Woongjin, Inc. Career Page

📝 Enhancement Note: Woongjin, Inc. is a growing IT services company that values customer focus, problem-solving, and continuous improvement. This role offers an opportunity to contribute to the company's mission while growing your IT support career.

📈 Career & Growth Analysis

IT Support Career Level: This role is a mid-level IT support position, focusing on second-line technical support and Active Directory management. It offers opportunities for growth into senior IT support roles, team leadership, or specialized IT positions.

Reporting Structure: This role reports directly to the IT Support Manager and collaborates with Tier 1, Tier 3, and infrastructure teams for issue resolution and process improvement.

Technical Impact: The IT Technical Support role has a significant impact on user productivity, IT service quality, and overall IT support processes. By effectively troubleshooting and resolving issues, the IT Technical Support professional ensures that users can perform their jobs efficiently and that the IT infrastructure remains stable and secure.

Growth Opportunities:

Senior IT Support Role: With experience and proven performance, candidates can advance to senior IT support roles, taking on more complex issues and mentoring junior team members.
Team Leadership: Demonstrating strong leadership skills and a deep understanding of IT support processes can lead to team lead or management positions.
Specialized IT Roles: Gaining expertise in specific areas, such as security, infrastructure, or emerging technologies, can open up opportunities for specialized IT roles within the organization.

📝 Enhancement Note: Woongjin, Inc. offers growth opportunities for IT support professionals looking to advance their careers in technical or leadership roles within the IT services industry.

🌐 Work Environment

Office Type: On-site, with the possibility of on-site and off-hour VIP support for executives and urgent cases.

Office Location(s): Ridgefield Park, New Jersey, United States

Workspace Context:

Collaborative Workspace: The IT Technical Support team works closely with other IT teams and users to troubleshoot and resolve issues, fostering a collaborative work environment.
Technical Tools: The workspace is equipped with remote support tools, ticketing systems, and other necessary software for effective issue resolution and process management.
User Interaction: IT Technical Support professionals interact regularly with users to understand and address their technical needs, improving user experience and satisfaction.

Work Schedule: Full-time, with on-site and off-hour support requirements for executives and urgent cases. The work schedule may vary based on user needs and business demands.

📝 Enhancement Note: The on-site work environment at Woongjin, Inc. encourages collaboration and user interaction, allowing IT Technical Support professionals to build strong relationships with users and other IT teams.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, problem-solving abilities, and cultural fit.
Technical Assessment: A hands-on technical assessment focused on Active Directory management, Windows troubleshooting, and Office suite support.
Behavioral Interview: A discussion of past experiences, problem-solving strategies, and process improvement initiatives.
Final Interview: A meeting with the IT Support Manager or other senior team members to discuss career goals, expectations, and fit within the organization.

Portfolio Review Tips:

Highlight incident resolution case studies and process improvement projects that demonstrate your problem-solving skills and technical expertise.
Prepare detailed documentation of complex incidents you've resolved, including steps taken, tools used, and outcomes achieved.
Be ready to discuss your approach to user training and support, showcasing your ability to communicate technical concepts effectively.

Technical Challenge Preparation:

Brush up on your Active Directory management skills, focusing on user accounts, group policies, OUs, and permissions.
Familiarize yourself with common Windows issues and troubleshooting techniques.
Review your Office suite applications knowledge and be prepared to handle user-related issues.

ATS Keywords: Active Directory, Windows Environments, Troubleshooting, Office Suite Support, User Onboarding, VIP Support, Service Management, Software Deployment, IT Security Compliance, Problem-Solving, Communication Skills, Remote Support Tools, Ticketing Systems, VDI Support, MacOS Support

📝 Enhancement Note: The interview process for the IT Technical Support role at Woongjin, Inc. focuses on assessing technical skills, problem-solving abilities, and cultural fit. By preparing a strong portfolio and brushing up on your technical skills, you can demonstrate your qualifications for this role.

🛠 Technology Stack & Web Infrastructure

Operating Systems: Windows 10/11

Office Suite: Microsoft Office 2021/2023 (Outlook, Excel, Word, PowerPoint)

Remote Support Tools: SCCM, Remote Desktop, etc.

Service Management: Zendesk or similar ticketing systems

Active Directory: Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)

📝 Enhancement Note: The technology stack for this role is focused on Windows environments, Microsoft Office suite, and remote support tools. Familiarity with these technologies is essential for success in this role.

👥 Team Culture & Values

IT Support Values:

Customer Focus: Prioritize user needs and strive to provide exceptional support and service quality.
Problem-Solving: Approach issues with a solutions-oriented mindset, committed to finding and implementing effective resolutions.
Continuous Learning: Stay up-to-date with the latest technologies and best practices in IT support to improve skills and processes continuously.
Collaboration: Work closely with other IT teams and users to ensure effective issue resolution and process improvement.

Collaboration Style:

Cross-Team Collaboration: Work closely with Tier 1, Tier 3, and infrastructure teams to handle escalations and advanced issue resolution.
User Interaction: Regularly interact with users to understand and address their technical needs, improving user experience and satisfaction.
Knowledge Sharing: Document processes, share best practices, and mentor junior team members to foster a culture of continuous learning and improvement.

📝 Enhancement Note: Woongjin, Inc. values customer focus, problem-solving, and continuous learning in its IT support team. By embracing these values and collaborating effectively with other teams and users, IT Technical Support professionals can contribute to the company's mission and grow their careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Active Directory Management: Troubleshoot and resolve complex Active Directory issues, including user accounts, group policies, OUs, and permissions.
Windows Troubleshooting: Effectively diagnose and resolve Windows-related issues, ensuring user productivity and IT service quality.
Office Suite Support: Handle user-related issues and provide support for enterprise collaboration tools.
Process Improvement: Identify recurring issues and recommend long-term solutions or process improvements to enhance IT support services.

Learning & Development Opportunities:

Technical Skills Development: Expand your knowledge of Windows environments, Active Directory, and Office suite applications through hands-on experience and continuous learning.
Leadership Skills: Develop your leadership skills by mentoring junior team members, leading process improvement initiatives, or taking on team lead responsibilities.
Specialized IT Roles: Gain expertise in specific areas, such as security, infrastructure, or emerging technologies, to open up opportunities for specialized IT roles within the organization.

📝 Enhancement Note: The IT Technical Support role at Woongjin, Inc. presents various technical challenges and growth opportunities for IT support professionals looking to develop their skills and advance their careers in the IT services industry.

💡 Interview Preparation

Technical Questions:

Active Directory Management: Be prepared to discuss your experience with Active Directory user accounts, group policies, OUs, and permissions. Describe how you've handled complex Active Directory issues and resolved them effectively.
Windows Troubleshooting: Demonstrate your ability to diagnose and resolve Windows-related issues by walking through real-life examples and explaining your troubleshooting process.
Office Suite Support: Showcase your knowledge of Office suite applications and enterprise collaboration tools by discussing common user issues and providing solutions-oriented responses.

Company & Culture Questions:

IT Support Values: Discuss how you embody Woongjin, Inc.'s IT support values, such as customer focus, problem-solving, and continuous learning, and provide examples of how you've demonstrated these values in your previous roles.
Collaboration Style: Explain how you've collaborated effectively with other IT teams and users in previous roles, and describe your approach to knowledge sharing and mentoring junior team members.
User Interaction: Describe your experience with user training and support, and discuss how you've ensured user satisfaction and improved user experience in your previous roles.

Portfolio Presentation Strategy:

Incident Resolution Case Studies: Present real-life examples of complex Active Directory or Windows-related issues you've resolved, highlighting your problem-solving skills and technical expertise.
Process Improvement Projects: Showcase any process improvement initiatives you've led or contributed to, demonstrating your ability to identify recurring issues and recommend long-term solutions.
User Training Materials: Share any user training materials or guides you've created to help users better understand and utilize IT resources, showcasing your ability to communicate technical concepts effectively.

📝 Enhancement Note: Prepare for the IT Technical Support interview at Woongjin, Inc. by brushing up on your Active Directory management, Windows troubleshooting, and Office suite support skills. Familiarize yourself with the company's IT support values and collaboration style, and be ready to discuss your experience with user training and support.

📌 Application Steps

To apply for the IT Technical Support position at Woongjin, Inc.:

Submit Your Application: Visit the Woongjin, Inc. career page at http://recruiting.woongjininc.com/ and submit your application through the provided link.
Prepare Your Portfolio: Highlight incident resolution case studies, process improvement projects, and user training materials that demonstrate your problem-solving skills, technical expertise, and commitment to user satisfaction.
Optimize Your Resume: Tailor your resume to the IT Technical Support role, emphasizing your experience with Active Directory management, Windows environments, and Office suite support. Highlight your problem-solving skills, communication abilities, and commitment to process improvement.
Prepare for Technical Challenges: Brush up on your Active Directory management, Windows troubleshooting, and Office suite support skills. Familiarize yourself with the company's IT support values and collaboration style, and be ready to discuss your experience with user training and support.
Research the Company: Learn about Woongjin, Inc.'s mission, values, and IT services offerings. Understand the company's focus on customer focus, problem-solving, and continuous learning to ensure a strong cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Technical Support