📍 Job Overview

Job Title: IT Technical Support
Company: Woongjin, Inc
Location: Ridgefield Park, New Jersey, United States
Job Type: Contract
Category: IT Support
Date Posted: 2025-06-26
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Provide second-line technical support for various devices and troubleshoot issues related to Microsoft Active Directory in a dynamic IT support team.
Maintain accurate records of incidents and assist with software deployment and system updates.
Ensure compliance with IT security policies and procedures.

📝 Enhancement Note: This role requires a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments, making it an excellent fit for experienced IT support professionals looking to advance their careers in a challenging and rewarding environment.

💻 Primary Responsibilities

Provide Technical Support: Offer second-line support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot Incidents: Resolve issues related to Microsoft Active Directory, such as user accounts, group policies, OUs, permissions, and login problems.
Support Enterprise Tools: Assist with Office suite applications and enterprise collaboration tools.
Handle Escalations: Work closely with Tier 3 and infrastructure teams to resolve advanced issues escalated from Tier 1 support.
Manage User Access: Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide VIP Support: Offer on-site and off-hour support for executives and other urgent cases.
Maintain Accurate Records: Document issues and resolutions using the service management system.
Assist with Deployments: Help with software deployment, patching, and system updates.
Identify Trends: Recognize recurring issues and recommend long-term solutions or process improvements.
Ensure Compliance: Follow IT security policies and procedures to maintain a secure environment.

📝 Enhancement Note: This role requires strong problem-solving and communication skills, as well as the ability to prioritize and manage multiple tasks in a fast-paced environment. Candidates should be comfortable working with remote support tools and have a solid understanding of ITIL practices.

🎓 Skills & Qualifications

Education: A bachelor's degree in Information Technology, Computer Science, or a related field is required.

Experience: At least 3 years of hands-on experience in an IT support role within an enterprise environment is essential.

Required Skills:

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
Familiarity with remote support tools (e.g., SCCM, Remote Desktop)
Strong problem-solving and communication skills, both written and verbal
Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred Skills:

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar
Experience with basic scripting (PowerShell) for automation tasks
Exposure to IT service desk environments supporting 500+ end users
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)
Experience with Enterprise Mobility Management (or Mobile Device Management)
Experience with WDS (Windows Distribution Services) and disk imaging/cloning tools

📝 Enhancement Note: While not required, certifications and experience with basic scripting can demonstrate a higher level of technical proficiency and may be beneficial for career advancement in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documentation: Include detailed documentation of your problem-solving process, troubleshooting steps, and resolution methods for various IT support cases.
Case Studies: Prepare case studies demonstrating your ability to identify trends, recommend solutions, and improve IT support processes.
Testimonials: Gather testimonials from colleagues or clients highlighting your strong communication skills and customer focus.

Technical Documentation:

Incident Reports: Provide examples of incident reports demonstrating your ability to maintain accurate records of issues and resolutions.
Process Improvement: Include documentation showcasing your ability to identify recurring issues and recommend long-term solutions or process improvements.

💵 Compensation & Benefits

Salary Range: $27-$29 per hour. This range is based on industry standards for IT support roles with 2-5 years of experience in the Ridgefield Park, New Jersey area.

Benefits: All information will be kept confidential according to EEO guidelines.

Working Hours: 40 hours per week, with on-site and off-hour VIP support required for executives and other urgent cases.

📝 Enhancement Note: While the salary range is provided, specific benefits information is not available. It is recommended to inquire about benefits during the application process.

🎯 Team & Company Context

Industry: Woongjin, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to its clients. The company operates in the IT services industry, focusing on IT support, troubleshooting, and user productivity.

Company Size: As a growing team, Woongjin, Inc. offers a dynamic and collaborative work environment. The size of the team is not specified, but the role involves working closely with Tier 1, Tier 3, and infrastructure teams, indicating a mid-to-large-sized organization.

Founded: The founding date of Woongjin, Inc. is not specified.

Team Structure:

Tier 1 Support: Handles initial user requests and basic troubleshooting.
Tier 2 Support (This Role): Provides second-line technical support and troubleshoots incidents related to Microsoft Active Directory and Windows environments.
Tier 3 Support: Specializes in advanced issue resolution and works closely with infrastructure teams.
Infrastructure Teams: Responsible for maintaining and managing the company's IT infrastructure.

Development Methodology: Woongjin, Inc. follows ITIL (Information Technology Infrastructure Library) practices for IT service management, focusing on incident management, problem management, and continuous improvement.

Company Website: Woongjin, Inc.

📝 Enhancement Note: Woongjin, Inc. is a growing team that prioritizes customer focus, strong moral code, and servant leadership. The company's mission is to provide unique, exceptional, and enhanced services to its clients, making it an attractive option for IT support professionals seeking a dynamic and rewarding work environment.

📈 Career & Growth Analysis

IT Support Career Level: This role is suited for IT support professionals with 2-5 years of experience seeking to advance their careers in a challenging and rewarding environment. The position offers opportunities to work with various devices, troubleshoot complex issues, and collaborate with multiple teams.

Reporting Structure: This role reports directly to the IT support management team and works closely with Tier 1, Tier 3, and infrastructure teams.

Technical Impact: The primary focus of this role is to maintain user productivity and IT service quality by troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. This involves working with various devices, enterprise collaboration tools, and software deployment processes.

Growth Opportunities:

Technical Skill Development: Gain experience with advanced troubleshooting, process improvement, and automation tasks to enhance your technical skillset.
Team Leadership: Demonstrate strong performance and leadership potential to advance to a Tier 3 support role or management position.
Cross-Functional Collaboration: Work closely with other teams, such as infrastructure and design, to gain exposure to various aspects of IT service management and contribute to the company's overall success.

📝 Enhancement Note: This role offers significant growth opportunities for IT support professionals seeking to advance their careers in a dynamic and challenging environment. By demonstrating strong performance and leadership potential, candidates can progress to more senior roles within the organization.

🌐 Work Environment

Office Type: Woongjin, Inc. operates in a collaborative and dynamic office environment, with a strong focus on customer focus and servant leadership.

Office Location(s): Ridgefield Park, New Jersey, United States

Workspace Context:

Collaborative Environment: Work closely with Tier 1, Tier 3, and infrastructure teams to ensure seamless IT support and service quality.
Specialized Tools: Utilize remote support tools, ticketing systems, and other specialized software to effectively manage and resolve IT support incidents.
Cross-Functional Interaction: Collaborate with various teams, such as design and marketing, to ensure user productivity and IT service quality.

Work Schedule: Work 40 hours per week, with on-site and off-hour VIP support required for executives and other urgent cases. The work schedule may vary depending on business needs and priorities.

📝 Enhancement Note: Woongjin, Inc. offers a dynamic and collaborative work environment that prioritizes customer focus and servant leadership. The company's office location in Ridgefield Park, New Jersey, provides easy access to various amenities and transportation options, making it an attractive option for IT support professionals seeking a convenient and rewarding work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to discuss your experience, skills, and career goals.
Technical Assessment: A hands-on assessment of your troubleshooting and problem-solving skills, focusing on Microsoft Active Directory and Windows environments.
Behavioral Interview: An in-depth discussion of your problem-solving approach, communication skills, and customer focus.
Final Decision: A review of your application materials, assessment results, and interview performance to make a final hiring decision.

Portfolio Review Tips:

Documentation Quality: Ensure your documentation is clear, concise, and well-organized, demonstrating your attention to detail and commitment to maintaining accurate records.
Case Study Selection: Choose case studies that highlight your ability to troubleshoot complex issues, identify trends, and recommend long-term solutions.
Testimonials: Gather testimonials from colleagues or clients that emphasize your strong communication skills and customer focus.

Technical Challenge Preparation:

Active Directory Fundamentals: Brush up on your knowledge of Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.
Windows Environments: Familiarize yourself with Windows 10/11, Office 2021/2023, and standard desktop applications to ensure you can effectively support users in a Windows environment.
Troubleshooting Skills: Practice your troubleshooting skills using various devices, enterprise collaboration tools, and software deployment processes to demonstrate your ability to resolve issues efficiently.

ATS Keywords: [List of relevant ATS keywords for IT support roles, organized by category: IT Support, Microsoft Active Directory, Windows Environments, Troubleshooting, Office Suite Support, User Onboarding, VIP Support, Service Management, Software Deployment, IT Security Compliance, Problem-Solving, Communication Skills, Remote Support Tools, Ticketing Systems, VDI Support, MacOS Support]

📝 Enhancement Note: The interview process for this role focuses on assessing your technical skills, problem-solving approach, and customer focus. By preparing thoroughly and demonstrating your expertise in Microsoft Active Directory and Windows environments, you can increase your chances of success in the application process.

🛠 Technology Stack & Web Infrastructure

Operating Systems: Windows 10/11

Office Suite: Office 2021/2023

Enterprise Collaboration Tools: Not specified

Remote Support Tools: SCCM, Remote Desktop

Ticketing Systems: Zendesk (or similar)

Server Platforms: Not specified

Database Systems: Not specified

Monitoring Tools: Not specified

📝 Enhancement Note: While the specific technology stack and web infrastructure are not detailed in the job listing, the role requires strong proficiency with Microsoft Active Directory and Windows environments, as well as familiarity with remote support tools and ticketing systems.

👥 Team Culture & Values

IT Support Values:

Customer Focus: Prioritize user productivity and IT service quality by providing exceptional support and maintaining accurate records of incidents and resolutions.
Problem-Solving: Demonstrate strong problem-solving skills and the ability to troubleshoot complex issues related to Microsoft Active Directory and Windows environments.
Communication: Maintain clear and concise communication with users, colleagues, and management to ensure seamless IT support and service quality.
Continuous Improvement: Identify recurring issues and recommend long-term solutions or process improvements to enhance IT support services.

Collaboration Style:

Cross-Functional Interaction: Work closely with Tier 1, Tier 3, and infrastructure teams to ensure seamless IT support and service quality.
Knowledge Sharing: Collaborate with colleagues to share best practices, troubleshooting techniques, and industry insights to enhance the overall performance of the IT support team.
Mentoring: Provide guidance and support to junior team members to help them develop their technical skills and advance their careers in IT support.

📝 Enhancement Note: Woongjin, Inc. prioritizes customer focus, strong moral code, and servant leadership in its IT support team. By demonstrating a commitment to these values and collaborating effectively with colleagues, IT support professionals can thrive in this dynamic and rewarding work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Active Directory Troubleshooting: Develop advanced troubleshooting skills to resolve complex issues related to Microsoft Active Directory, such as user accounts, group policies, OUs, permissions, and login problems.
Windows Environments: Gain expertise in supporting various devices and enterprise collaboration tools in a Windows environment to ensure seamless user productivity and IT service quality.
Software Deployment: Familiarize yourself with software deployment processes, patching, and system updates to maintain a secure and efficient IT infrastructure.
IT Security Compliance: Ensure compliance with IT security policies and procedures to maintain a secure environment and protect sensitive data.

Learning & Development Opportunities:

Technical Skill Development: Enhance your technical skills by working with various devices, enterprise collaboration tools, and software deployment processes in a Windows environment.
Process Improvement: Identify recurring issues and recommend long-term solutions or process improvements to advance your career in IT support.
Leadership Development: Demonstrate strong performance and leadership potential to advance to a Tier 3 support role or management position within the organization.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for IT support professionals seeking to advance their careers in a dynamic and challenging environment. By demonstrating strong performance and leadership potential, candidates can progress to more senior roles within the organization.

💡 Interview Preparation

Technical Questions:

Active Directory Fundamentals: Be prepared to discuss your understanding of Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.
Windows Environments: Demonstrate your expertise in supporting various devices and enterprise collaboration tools in a Windows environment.
Troubleshooting Techniques: Prepare examples of your troubleshooting approach, problem-solving skills, and ability to resolve complex issues efficiently.
Software Deployment Processes: Familiarize yourself with software deployment processes, patching, and system updates to ensure you can effectively maintain a secure and efficient IT infrastructure.

Company & Culture Questions:

Customer Focus: Prepare examples of your customer focus and commitment to maintaining user productivity and IT service quality.
Collaboration & Teamwork: Discuss your experience working with cross-functional teams and collaborating with colleagues to ensure seamless IT support and service quality.
Problem-Solving Approach: Describe your problem-solving approach and how you identify trends, recommend solutions, and improve IT support processes.

Portfolio Presentation Strategy:

Documentation Quality: Ensure your documentation is clear, concise, and well-organized, demonstrating your attention to detail and commitment to maintaining accurate records.
Case Study Selection: Choose case studies that highlight your ability to troubleshoot complex issues, identify trends, and recommend long-term solutions.
Testimonials: Gather testimonials from colleagues or clients that emphasize your strong communication skills and customer focus.

📝 Enhancement Note: The interview process for this role focuses on assessing your technical skills, problem-solving approach, and customer focus. By preparing thoroughly and demonstrating your expertise in Microsoft Active Directory and Windows environments, you can increase your chances of success in the application process.

📌 Application Steps

To apply for this IT Technical Support position:

Submit Your Application: Visit the Woongjin, Inc. careers page and submit your application through the provided link.
Prepare Your Portfolio: Ensure your portfolio demonstrates your technical skills, problem-solving approach, and commitment to maintaining accurate records of incidents and resolutions.
Optimize Your Resume: Highlight your relevant experience, skills, and achievements in IT support, Microsoft Active Directory, and Windows environments.
Practice Technical Challenges: Brush up on your troubleshooting skills, Active Directory fundamentals, and Windows environments to ensure you can effectively resolve complex issues.
Research the Company: Familiarize yourself with Woongjin, Inc.'s mission, values, and commitment to customer focus and servant leadership.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with Woongjin, Inc. before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

IT Support-Specific Focus:

Tailor every section specifically to IT support roles, emphasizing troubleshooting, problem-solving, and customer focus.
Include Microsoft Active Directory, Windows environments, and remote support tools prominently in the technology stack and required skills.
Address IT support methodologies, service management, and software deployment processes in the primary responsibilities section.
Emphasize the importance of accurate record-keeping, incident management, and process improvement in the skills and qualifications section.
Highlight the dynamic and collaborative work environment, customer focus, and servant leadership in the team culture and values section.
Provide specific interview preparation tips for IT support roles, focusing on Active Directory fundamentals, Windows environments, and troubleshooting techniques.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about IT support processes, Microsoft Active Directory, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute IT support and Microsoft Active Directory-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and IT support specialization.

Industry Expertise:

Include specific Microsoft Active Directory, Windows environments, and remote support tools relevant to the role.
Address IT support career progression paths and technical leadership opportunities within IT support teams.
Provide tactical advice for IT support portfolio development, live demonstrations, and project case studies.
Include IT support-specific interview preparation and coding challenge guidance.
Emphasize problem-solving methods, performance optimization, and scalable IT infrastructure in the primary responsibilities section.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use IT support and Microsoft Active Directory industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to IT support professionals.
Provide actionable insights that give IT support candidates a competitive advantage.
Focus on IT support team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize Microsoft Active Directory, Windows environments, and remote support tools in the technology stack and required skills sections.
Address troubleshooting techniques, problem-solving approaches, and software deployment processes in the primary responsibilities section.
Include specific portfolio requirements tailored to IT support roles, focusing on documentation quality, case study selection, and testimonials.
Address IT support-specific interview questions and portfolio presentation strategies in the application and interview process section.
Highlight the importance of customer focus, communication skills, and problem-solving approaches in the team culture and values section.

Avoid:

Generic business jargon not relevant to IT support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific IT support role.
Marketing language unrelated to IT support, Microsoft Active Directory, or Windows environments.

Generate comprehensive, IT support-focused content that serves as a valuable resource for IT support professionals evaluating career opportunities and preparing for technical interviews in the IT support industry.

IT Technical Support