📍 Job Overview

Job Title: IT Technical Support
Company: Woongjin, Inc
Location: Ridgefield Park, New Jersey, United States
Job Type: Contract
Category: IT Support & Helpdesk
Date Posted: June 25, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Serve as a Tier 2 IT Helpdesk Technician, providing critical support to maintain user productivity and IT service quality.
Focus on troubleshooting and resolving incidents related to Microsoft Active Directory and Windows environments.
Collaborate with Tier 1, Tier 3, and infrastructure teams to ensure advanced issue resolution.
Ensure compliance with IT security policies and procedures.

📝 Enhancement Note: This role requires a strong customer focus and excellent problem-solving skills to provide exceptional support to end-users and collaborate effectively with other IT teams.

💻 Primary Responsibilities

Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login issues.
Support Office suite applications (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions or process improvements.
Ensure compliance with IT security policies and procedures.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 3+ years of hands-on experience in an IT support role in an enterprise environment.

Required Skills:

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Skills:

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar.
VDI support experience.
MacOS support experience.
Working knowledge of ITIL practices.
Experience in IT service desk environments supporting 500+ end users.
Exposure to basic scripting (PowerShell) for automation tasks.
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
Experience with Enterprise Mobility Management (or Mobile Device Management).
Experience with WDS (Windows Distribution Services).
Experience with disk imaging/cloning tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills and customer support experience in your portfolio.
Showcase your proficiency in Microsoft Active Directory and Windows environments through relevant projects or case studies.
Highlight your ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Technical Documentation:

Provide detailed documentation of your troubleshooting processes, including steps taken to resolve issues and any recommended solutions or improvements.
Include examples of your ability to identify recurring issues and recommend long-term solutions.
Demonstrate your understanding of IT security policies and procedures through relevant project examples.

💵 Compensation & Benefits

Salary Range: $27-29 per hour

Benefits:

All information will be kept confidential according to EEO guidelines.
*** NO C2C ***

Working Hours: 40 hours per week, with the possibility of providing on-site and off-hour VIP support for Executives and other urgent cases.

🎯 Team & Company Context

Company Culture:

Industry: IT Services & Consulting
Company Size: Medium (50-250 employees)
Founded: Not specified

Team Structure:

Collaborate with Tier 1, Tier 3, and infrastructure teams to ensure advanced issue resolution.
Work closely with end-users to maintain user productivity and IT service quality.

Development Methodology:

Follow ITIL practices for incident management and problem-solving.
Utilize service management systems (e.g., Zendesk, etc.) to maintain accurate records of issues and resolutions.

Company Website: [Not specified]

📝 Enhancement Note: Woongjin, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to their clients. They have a strong moral code that includes the service of goodness without expectations of reward and are motivated by the sense of responsibility and servant leadership.

📈 Career & Growth Analysis

IT Support Career Level: This role is a mid-level position in the IT support career path, focusing on troubleshooting and resolving incidents related to Microsoft Active Directory and Windows environments. The primary responsibility is to maintain user productivity and IT service quality while collaborating with other IT teams.

Reporting Structure: This role reports directly to the IT Support Manager and works closely with Tier 1, Tier 3, and infrastructure teams.

Technical Impact: The IT Technical Support role has a significant impact on user productivity and IT service quality. By effectively troubleshooting and resolving incidents, the IT Technical Support professional ensures that end-users can perform their jobs efficiently and that the IT infrastructure runs smoothly.

Growth Opportunities:

Technical Skill Development: Expand your knowledge of Microsoft Active Directory, Windows environments, and other relevant technologies to advance your career in IT support or related fields.
Technical Leadership: Demonstrate strong problem-solving skills and customer support experience to take on more complex issues and mentor junior team members.
Architecture Decisions: Contribute to the improvement of IT support processes and recommend long-term solutions or process improvements to enhance the overall IT service quality.

📝 Enhancement Note: Woongjin, Inc. offers opportunities for growth and development within the IT support team. By excelling in this role and demonstrating a strong commitment to customer support and technical excellence, IT Technical Support professionals can advance their careers and take on more challenging responsibilities.

🌐 Work Environment

Office Type: On-site, with the possibility of providing on-site and off-hour VIP support for Executives and other urgent cases.

Office Location(s): Ridgefield Park, New Jersey, United States

Workspace Context:

Collaborate with Tier 1, Tier 3, and infrastructure teams to ensure advanced issue resolution.
Work closely with end-users to maintain user productivity and IT service quality.
Utilize service management systems (e.g., Zendesk, etc.) to maintain accurate records of issues and resolutions.

Work Schedule: 40 hours per week, with the possibility of providing on-site and off-hour VIP support for Executives and other urgent cases.

📝 Enhancement Note: Woongjin, Inc. offers a dynamic and collaborative work environment for IT Technical Support professionals. By working closely with other IT teams and end-users, IT Technical Support professionals can make a significant impact on user productivity and IT service quality.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Brush up on your Microsoft Active Directory and Windows environments knowledge. Be prepared to discuss your experience with troubleshooting and problem-solving in an enterprise environment.
Technical Assessment: Expect to be evaluated on your ability to troubleshoot and resolve incidents related to Microsoft Active Directory and Windows environments. Be prepared to demonstrate your problem-solving skills and communication abilities.
Behavioral Questions: Prepare for behavioral questions that assess your customer support skills, ability to manage multiple tasks, and commitment to IT security policies and procedures.
Final Evaluation: Demonstrate your understanding of the role and Woongjin, Inc.'s commitment to customer support and technical excellence.

Portfolio Review Tips:

Highlight your problem-solving skills and customer support experience in your portfolio.
Showcase your proficiency in Microsoft Active Directory and Windows environments through relevant projects or case studies.
Demonstrate your ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Technical Challenge Preparation:

Brush up on your Microsoft Active Directory and Windows environments knowledge.
Practice troubleshooting and problem-solving exercises to prepare for the technical assessment.
Familiarize yourself with service management systems (e.g., Zendesk, etc.) to ensure you can maintain accurate records of issues and resolutions.

ATS Keywords:

IT Support
Microsoft Active Directory
Windows Environments
Troubleshooting
Office Suite Support
User Onboarding
Service Management
Software Deployment
IT Security Compliance
Problem-Solving
Communication Skills
Remote Support Tools
Ticketing Systems
VDI Support
MacOS Support
ITIL Practices

📝 Enhancement Note: Woongjin, Inc. values strong problem-solving skills and customer support experience in their IT Technical Support professionals. By demonstrating your proficiency in Microsoft Active Directory and Windows environments and your ability to manage multiple tasks in a fast-paced environment, you can make a strong impression in the interview process.

🛠 Technology Stack & Web Infrastructure

Operating Systems:

Windows 10/11

Office Suite:

Office 2021/2023

Remote Support Tools:

SCCM, Remote Desktop, etc.

Service Management Systems:

Zendesk, etc.

Microsoft Active Directory Components:

ADUC, GPOs, DNS, DHCP

Scripting Languages (Preferred):

PowerShell

📝 Enhancement Note: Woongjin, Inc. utilizes a range of technologies to support their IT infrastructure. Familiarize yourself with the technology stack to ensure you can effectively troubleshoot and resolve incidents related to Microsoft Active Directory and Windows environments.

👥 Team Culture & Values

IT Support Values:

Strong problem-solving skills
Excellent customer support experience
Commitment to IT security policies and procedures
Ability to manage multiple tasks in a fast-paced environment
Proficiency in Microsoft Active Directory and Windows environments

Collaboration Style:

Collaborate with Tier 1, Tier 3, and infrastructure teams to ensure advanced issue resolution.
Work closely with end-users to maintain user productivity and IT service quality.
Utilize service management systems (e.g., Zendesk, etc.) to maintain accurate records of issues and resolutions.

📝 Enhancement Note: Woongjin, Inc. values strong problem-solving skills and customer support experience in their IT Technical Support professionals. By demonstrating your commitment to IT security policies and procedures and your ability to manage multiple tasks in a fast-paced environment, you can make a significant impact on user productivity and IT service quality.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving incidents related to Microsoft Active Directory and Windows environments.
Identifying recurring issues and recommending long-term solutions or process improvements.
Maintaining accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).

Learning & Development Opportunities:

Expand your knowledge of Microsoft Active Directory, Windows environments, and other relevant technologies to advance your career in IT support or related fields.
Contribute to the improvement of IT support processes and recommend long-term solutions or process improvements to enhance the overall IT service quality.
Demonstrate strong problem-solving skills and customer support experience to take on more complex issues and mentor junior team members.

📝 Enhancement Note: Woongjin, Inc. offers opportunities for growth and development within the IT support team. By excelling in this role and demonstrating a strong commitment to customer support and technical excellence, IT Technical Support professionals can advance their careers and take on more challenging responsibilities.

💡 Interview Preparation

Technical Questions:

Microsoft Active Directory: Describe your experience with Microsoft Active Directory and how you have used it to troubleshoot and resolve incidents in an enterprise environment.
Windows Environments: Discuss your experience supporting Windows 10/11 and how you have handled issues related to desktop applications and standard desktop applications.
Troubleshooting: Walk through a complex troubleshooting scenario you have encountered and explain your approach to resolving the issue.

Company & Culture Questions:

Customer Support: Describe your approach to customer support and how you ensure user productivity and IT service quality.
IT Security: Explain your understanding of IT security policies and procedures and how you ensure compliance in your day-to-day work.
Teamwork: Discuss your experience working with other IT teams and how you collaborate to ensure advanced issue resolution.

Portfolio Presentation Strategy:

Highlight your problem-solving skills and customer support experience in your portfolio.
Showcase your proficiency in Microsoft Active Directory and Windows environments through relevant projects or case studies.
Demonstrate your ability to manage multiple tasks and prioritize workload in a fast-paced environment.

📝 Enhancement Note: Woongjin, Inc. values strong problem-solving skills and customer support experience in their IT Technical Support professionals. By demonstrating your proficiency in Microsoft Active Directory and Windows environments and your ability to manage multiple tasks in a fast-paced environment, you can make a strong impression in the interview process.

📌 Application Steps

To apply for this IT Technical Support position:

Customize Your Portfolio: Highlight your problem-solving skills and customer support experience in your portfolio. Showcase your proficiency in Microsoft Active Directory and Windows environments through relevant projects or case studies. Demonstrate your ability to manage multiple tasks and prioritize workload in a fast-paced environment.
Optimize Your Resume: Tailor your resume to emphasize your experience with Microsoft Active Directory, Windows environments, and other relevant technologies. Highlight your problem-solving skills, customer support experience, and commitment to IT security policies and procedures.
Prepare for Technical Interview: Brush up on your Microsoft Active Directory and Windows environments knowledge. Practice troubleshooting and problem-solving exercises to prepare for the technical assessment. Familiarize yourself with service management systems (e.g., Zendesk, etc.) to ensure you can maintain accurate records of issues and resolutions.
Research the Company: Familiarize yourself with Woongjin, Inc.'s commitment to customer support and technical excellence. Understand their approach to IT support and their expectations for IT Technical Support professionals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with Woongjin, Inc. before making application decisions.

IT Technical Support