📍 Job Overview

Job Title: IT Technical Support
Company: Nexi Group
Location: Bratislava, Slovakia (with occasional home office)
Job Type: Full-time, Hybrid
Category: Customer Support, IT Support
Date Posted: June 26, 2025
Experience Level: Entry-level to 2 years (Fresh graduates welcome)
Remote Status: On-site with occasional remote work

🚀 Role Summary

Serve as the primary point of contact between clients and Nexi Central Europe, supporting a portfolio of payment technology products.
Investigate and resolve a wide range of payment-related issues, ensuring timely communication and client satisfaction.
Deliver consultative support to help clients optimize use of Nexi's payment solutions and promote best practices.
Manage a high-volume workload independently, handling moderately complex issues with minimal supervision.

📝 Enhancement Note: This role requires strong communication skills, a customer-oriented approach, and the ability to work independently and proactively. Familiarity with payment technology products and a proactive approach to problem-solving are essential for success in this position.

💻 Primary Responsibilities

Primary Point of Contact: Act as the main liaison between clients and Nexi Central Europe, supporting a portfolio of payment technology products.
Issue Resolution: Investigate and resolve a wide range of payment-related issues – technical, transactional, or operational – while ensuring timely communication and client satisfaction.
Client Communication: Provide clear, professional updates on issue resolution and service improvements.
Service Ownership: Take end-to-end ownership of incidents and service tickets, ensuring alignment with Service Level Agreements (SLAs) and escalating issues when appropriate.
Relationship Management: Deliver consultative support to help clients optimize use of Nexi's payment solutions, while promoting best practices and product adoption.
System & Policy Adherence: Keep internal systems accurate and up-to-date, following established procedures and maintaining a strong understanding of product and system functionality.
Workflow Management: Prioritize and manage a high-volume workload independently, handling moderately complex issues with minimal supervision.

📝 Enhancement Note: This role requires a strong focus on service delivery and customer satisfaction, with the ability to work independently and solve problems proactively. Attention to detail and accuracy are crucial for ensuring that internal systems are kept up-to-date and that issues are resolved efficiently.

🎓 Skills & Qualifications

Education: Secondary education with a school-leaving examination or a university degree (Bachelor's or Master's) in a relevant field.

Experience: 0-2 years of experience in customer support, customer care, helpdesk, or a related role within a financial institution (advantage).

Required Skills:

Good communication and negotiation skills in Slovak and English (upper-intermediate level – B2)
Experienced in customer contact, pro-client oriented
Understanding of functional and technical contexts
Analytical thinking and problem-solving skills
Proactive approach
Focus on service delivery and customer satisfaction
Working independently and solution-oriented
Coordination and organization skills
Attention to details and accuracy
Flexibility
Willingness to perform on-call duties out of business hours

Preferred Skills:

Advanced computer knowledge/technological skills
Experience with payment technology products

📝 Enhancement Note: While not explicitly stated, having experience with payment technology products or a background in finance could be beneficial for this role. Familiarity with relevant software tools and technologies is also an asset.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through case studies or testimonials highlighting your ability to resolve complex issues and maintain client satisfaction.
Showcase your problem-solving skills by presenting examples of how you've tackled and resolved challenging customer issues in the past.
Highlight your attention to detail and accuracy by including examples of how you've maintained accurate internal systems or records.

Technical Documentation:

Prepare a document outlining your understanding of payment technology products, including any relevant experience or knowledge you possess.
Include a section on your approach to issue resolution, explaining how you prioritize and manage workloads and ensure client satisfaction.
Prepare a section on your experience with customer support software tools, if any, and how you've used them to manage and resolve issues efficiently.

📝 Enhancement Note: While a portfolio is not explicitly mentioned, demonstrating your skills and experience through relevant examples and case studies will be crucial for success in this role. Focus on showcasing your communication, problem-solving, and customer support skills.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bratislava, Slovakia, is approximately €1,200-€1,600 per month (gross), depending on experience and qualifications. This estimate is based on market research and regional salary standards for entry-level to mid-level IT support roles.

Benefits:

Hybrid way of working
Contribution to pension plan
Health care – Private medical center
Life and accident insurance
25 full paid sick leave days per year (5 sick days)
Meal vouchers – fully covered by the company
Multisport card
Long-term career development
Hard & soft skills trainings

Working Hours: The standard working hours for this role are 40 hours per week, Monday to Friday, with occasional on-call duties out of business hours.

📝 Enhancement Note: While the salary range is not explicitly stated, research suggests that the salary for this role in Bratislava is approximately €1,200-€1,600 per month (gross), depending on experience and qualifications. This estimate is based on market research and regional salary standards for entry-level to mid-level IT support roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Nexi Group operates in the financial technology industry, providing payment technology products and services to clients across Europe.

Company Size: Nexi Group is a large, international organization with a significant presence in Central Europe. As of 2021, Nexi Group employed over 10,000 people across its various locations.

Founded: Nexi Group was founded in 2017 through the merger of Nexi and SIA, two leading Italian payment services providers. The company has since expanded its operations across Europe.

Team Structure:

The IT Technical Support team is part of the broader Customer Care and Support organization within Nexi Group.
The team consists of customer support specialists, team leads, and managers, working together to ensure client satisfaction and issue resolution.
The team works closely with other departments, such as Product, Technology, and Sales, to maintain a strong understanding of Nexi's payment technology products and services.

Development Methodology:

Nexi Group follows Agile methodologies for product development and improvement, with a focus on continuous integration and delivery.
The IT Technical Support team uses ticketing systems and workflow management tools to track and resolve client issues efficiently.
The team follows established procedures and policies to ensure consistent and high-quality customer support.

Company Website: Nexi Group

📝 Enhancement Note: Nexi Group is a large, international organization with a strong presence in the financial technology industry. The company's focus on payment technology products and services makes it an attractive employer for individuals interested in the finance and technology sectors.

📈 Career & Growth Analysis

IT Technical Support Career Level: This role is typically an entry-level or junior position within the IT Technical Support career path. The primary responsibilities involve acting as the main point of contact between clients and Nexi Central Europe, investigating and resolving payment-related issues, and delivering consultative support to clients.

Reporting Structure: The IT Technical Support team is part of the broader Customer Care and Support organization within Nexi Group. The team reports directly to the Customer Care and Support Manager, who is responsible for overseeing the team's activities and ensuring client satisfaction.

Technical Impact: The IT Technical Support team plays a crucial role in maintaining client satisfaction and ensuring the smooth operation of Nexi's payment technology products and services. By resolving client issues efficiently and effectively, the team helps to minimize downtime and maintain the reliability and performance of Nexi's systems.

Growth Opportunities:

Career Progression: With experience and strong performance, IT Technical Support specialists can progress to more senior roles within the Customer Care and Support organization, such as Team Lead or Manager positions.
Technical Skill Development: As part of Nexi Group's commitment to long-term career development, IT Technical Support specialists have the opportunity to develop their technical skills through training and mentoring programs.
Product Specialization: With experience and expertise, IT Technical Support specialists can specialize in specific payment technology products or services, becoming subject matter experts within the organization.

📝 Enhancement Note: The IT Technical Support role at Nexi Group offers a clear career progression path, with opportunities for growth and development within the Customer Care and Support organization. The company's commitment to long-term career development and technical skill enhancement makes it an attractive employer for individuals seeking to grow their careers in the financial technology industry.

🌐 Work Environment

Office Type: Nexi Group's Bratislava office is a modern, collaborative workspace designed to facilitate communication and teamwork among employees. The office features an open-plan layout, with dedicated spaces for meetings and training sessions.

Office Location(s): Nexi Group's Bratislava office is located in the city center, with easy access to public transportation and amenities.

Workspace Context:

Collaborative Workspace: The open-plan layout of Nexi Group's Bratislava office encourages collaboration and teamwork among employees, with dedicated spaces for meetings and training sessions.
Technical Infrastructure: The office is equipped with modern technology and tools to support the work of the IT Technical Support team, including high-speed internet, ticketing systems, and workflow management software.
Cross-functional Collaboration: The IT Technical Support team works closely with other departments within Nexi Group, such as Product, Technology, and Sales, to maintain a strong understanding of Nexi's payment technology products and services.

Work Schedule: The standard working hours for this role are 40 hours per week, Monday to Friday, with occasional on-call duties out of business hours. The hybrid work arrangement allows for occasional home office work, providing a flexible work-life balance for employees.

📝 Enhancement Note: Nexi Group's Bratislava office offers a modern, collaborative workspace designed to facilitate communication and teamwork among employees. The office's central location and access to public transportation and amenities make it an attractive work environment for IT Technical Support specialists.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit.
Technical Assessment: A hands-on assessment of problem-solving skills and technical knowledge, focusing on payment technology products and customer support software tools.
Behavioral Interview: A structured interview to evaluate problem-solving skills, customer focus, and cultural fit.
Final Interview: A final interview with the hiring manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight your communication skills through case studies or testimonials demonstrating your ability to resolve complex issues and maintain client satisfaction.
Showcase your problem-solving skills by presenting examples of how you've tackled and resolved challenging customer issues in the past.
Include examples of your attention to detail and accuracy, such as maintaining accurate internal systems or records.

Technical Challenge Preparation:

Familiarize yourself with Nexi Group's payment technology products and services, as well as relevant customer support software tools.
Prepare for hands-on assessments of your problem-solving skills and technical knowledge, focusing on payment technology products and customer support software tools.
Practice your communication skills and be prepared to discuss your approach to issue resolution, workload management, and client satisfaction.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Customer Support: Customer Care, Helpdesk, Customer Service, Issue Resolution, Client Satisfaction
Payment Technology: Payment Services, Payment Processing, Payment Gateway, Payment Systems
Technical Skills: Problem Solving, Analytical Thinking, Workflow Management, Customer Support Software
Soft Skills: Communication, Negotiation, Customer Focus, Proactive Approach, Service Delivery
Industry Terms: Financial Technology, Fintech, Payment Services, Customer Care, IT Support

📝 Enhancement Note: The IT Technical Support role at Nexi Group requires strong communication skills, a customer-oriented approach, and the ability to work independently and proactively. Familiarity with payment technology products and customer support software tools is essential for success in this position. By optimizing your resume with relevant keywords and preparing for hands-on assessments, you can demonstrate your qualifications and increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Customer Support Software Tools:

Ticketing Systems: Zendesk, Freshdesk, or similar customer support software tools to track and manage client issues.
Workflow Management: Agile methodologies and workflow management tools to prioritize and manage workloads efficiently.
Communication & Collaboration: Microsoft Teams, Slack, or similar collaboration platforms for internal communication and teamwork.

Payment Technology Products:

Payment Gateways: Nexi Group's proprietary payment gateways and processing platforms, enabling secure and efficient payment transactions.
Payment Methods: Support for a wide range of payment methods, including credit/debit cards, bank transfers, e-wallets, and mobile payments.
Payment Services: Value-added services, such as fraud detection, risk management, and data analytics, to enhance the payment experience and optimize payment processing.

📝 Enhancement Note: Familiarity with customer support software tools, workflow management, and payment technology products is essential for success in the IT Technical Support role at Nexi Group. By demonstrating your knowledge of relevant technologies and tools, you can showcase your qualifications and increase your chances of success in the interview process.

👥 Team Culture & Values

Customer Support Values:

Client Focus: A strong commitment to understanding and addressing the needs of Nexi Group's clients, ensuring client satisfaction and loyalty.
Proactive Approach: A proactive approach to issue resolution and service improvement, anticipating client needs and addressing potential challenges before they arise.
Continuous Learning: A commitment to continuous learning and professional development, staying up-to-date with industry trends and best practices in customer support and payment technology.
Collaboration: A collaborative approach to teamwork, fostering open communication and cooperation among team members to ensure client satisfaction and service excellence.

Collaboration Style:

Cross-functional Collaboration: Close collaboration with other departments, such as Product, Technology, and Sales, to maintain a strong understanding of Nexi's payment technology products and services.
Peer Support: A supportive team environment, with regular knowledge-sharing and mentoring opportunities to help team members develop their skills and advance their careers.
Agile Methodologies: The use of Agile methodologies for product development and improvement, with a focus on continuous integration and delivery.

📝 Enhancement Note: Nexi Group's IT Technical Support team is committed to delivering exceptional customer support and service excellence. By fostering a culture of continuous learning, collaboration, and client focus, the team ensures that Nexi Group's clients receive the highest level of support and satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Payment Technology: Staying up-to-date with the latest payment technology trends and best practices, as well as understanding the intricacies of Nexi Group's proprietary payment processing platforms.
Issue Resolution: Investigating and resolving complex payment-related issues, often under tight deadlines and with minimal supervision.
Client Communication: Maintaining clear, professional communication with clients, even in high-pressure situations or when dealing with difficult or upset clients.
Workload Management: Prioritizing and managing a high-volume workload independently, ensuring that all client issues are resolved efficiently and effectively.

Learning & Development Opportunities:

Technical Skills: Developing expertise in payment technology products and customer support software tools, as well as staying up-to-date with industry trends and best practices.
Career Progression: Gaining experience and demonstrating strong performance in the IT Technical Support role, with the potential to progress to more senior roles within the Customer Care and Support organization.
Product Specialization: Becoming a subject matter expert in specific payment technology products or services, contributing to the team's expertise and enhancing Nexi Group's service offerings.

📝 Enhancement Note: The IT Technical Support role at Nexi Group presents a range of technical challenges and growth opportunities, from staying up-to-date with payment technology trends to developing expertise in customer support and service excellence. By embracing these challenges and pursuing continuous learning and development, IT Technical Support specialists can enhance their skills, advance their careers, and contribute to Nexi Group's success.

💡 Interview Preparation

Technical Questions:

Payment Technology: Describe your understanding of payment technology products and services, and how you've applied this knowledge in previous roles.
Issue Resolution: Walk us through your approach to investigating and resolving complex payment-related issues, using a specific example from your past experience.
Client Communication: Explain how you've handled difficult or upset clients in the past, and how you maintained professional communication and resolved their issues to their satisfaction.
Workload Management: Describe your experience with prioritizing and managing a high-volume workload, and how you ensure that all client issues are resolved efficiently and effectively.

Company & Culture Questions:

Customer Support: How do you approach delivering exceptional customer support and service excellence in a high-pressure environment?
Teamwork: Describe your experience working in a collaborative team environment, and how you've contributed to the success of your team and the wider organization.
Continuous Learning: How do you stay up-to-date with industry trends and best practices in customer support and payment technology, and how do you apply this knowledge in your role?

Portfolio Presentation Strategy:

Case Studies: Prepare case studies demonstrating your ability to resolve complex payment-related issues, maintain client satisfaction, and deliver exceptional customer support.
Testimonials: Include testimonials from satisfied clients or colleagues, highlighting your communication skills, problem-solving abilities, and commitment to customer support excellence.
Technical Documentation: Prepare a document outlining your understanding of payment technology products, your approach to issue resolution, and your experience with customer support software tools.

📝 Enhancement Note: By preparing thoroughly for the IT Technical Support interview at Nexi Group, you can demonstrate your qualifications, showcase your skills, and increase your chances of success. Focus on your communication skills, problem-solving abilities, and commitment to customer support excellence, and be ready to discuss your approach to issue resolution, workload management, and client satisfaction.

📌 Application Steps

To apply for this IT Technical Support position at Nexi Group:

Submit Your Application: Click on the application link provided and submit your resume and cover letter.
Prepare Your Portfolio: Customize your portfolio with live demos and responsive examples, highlighting your communication skills, problem-solving abilities, and commitment to customer support excellence.
Optimize Your Resume: Use relevant keywords and highlight your skills and experience in customer support, payment technology, and related fields to optimize your resume for the IT Technical Support role.
Prepare for Technical Challenges: Familiarize yourself with Nexi Group's payment technology products, customer support software tools, and industry trends, and practice your problem-solving skills and technical knowledge.
Research Nexi Group: Learn about Nexi Group's products, services, and company culture, and be prepared to discuss your fit with the organization and your commitment to customer support excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about the IT Technical Support role at Nexi Group. All details should be verified directly with the hiring organization before making application decisions.

IT Technical Support