📍 Job Overview

Job Title: IT Systems Infrastructure Engineer
Company: Apexon
Location: Austin, Texas, United States
Job Type: Full-time, On-site
Category: DevOps Engineer, System Administrator, Web Infrastructure
Date Posted: 2025-06-20
Experience Level: Intermediate (2-5 years)

🚀 Role Summary

Key Responsibilities: Manage and maintain both virtual and physical infrastructure, including servers and networks, to support a large enterprise development team.
Key Technologies: Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications.
Key Skills: Server management, network management, system infrastructure planning, user support, collaboration, documentation, inventory management, root cause analysis, troubleshooting.

📝 Enhancement Note: This role requires a well-rounded IT professional with a strong background in server and network management, as well as experience with various operating systems and databases. Familiarity with Git and development tools is also essential for supporting a large development team.

💻 Primary Responsibilities

Server and Network Management:
- Install, configure, and troubleshoot Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications.
- Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
- Manage physical to virtual workstations and Hyper-V deployments on top of a failover cluster.
System Infrastructure Planning:
- Plan, forecast, and implement new system hardware infrastructure, including the phasing out of legacy systems and components.
- Plan, test, and implement upgrades to Unix, Windows, and MySQL databases.
- Plan, test, and implement upgrades of software fix packs to desktop and server OS, including creating a project plan, coordinating meetings, and managing resources.
User Support and Training:
- Provide occasional 24/7 support and participate in a rotating weekend on-call schedule with the team.
- Provision and de-provision users for tool access, including managing user access to project server resources.
- Write and maintain training, installation, and process documentation for users as needed.
Collaboration and Documentation:
- Collaborate with various teams to support both modern systems and legacy components, ensuring cohesive operations across all IT systems.
- Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
- Create and manage CRQs in Remedy for issues or infrastructure support.
Development Tool Support:
- Provide management of binaries for IDEs and associated components for Git development.
- Support Git development software tools and resolve related issues.
- Troubleshoot and resolve issues with HP and UFT applications and user support.
Inventory and Quality Control:
- Conduct inventory assessments for servers, desktops, laptops, workstations, and network appliances.
- Identify and implement continuous improvements to project quality and process management.

📝 Enhancement Note: This role requires a broad range of IT skills, including server and network management, system infrastructure planning, user support, and collaboration. The ideal candidate should be comfortable working with both modern systems and legacy components to support a large enterprise development team.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., MCSE, Linux Foundation Certified System Administrator) are a plus.

Experience: 2-5 years of experience in IT systems infrastructure, server management, and network administration. Experience with development teams and Git is preferred.

Required Skills:

Strong experience in managing virtual and physical server environments, including Linux and Windows server environments, network protocols, and backup applications.
Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity.
Self-motivated, fast learner, and adaptable to a fast-paced team environment.
Ability to work effectively with both modern and legacy systems to support a large enterprise development team.
Familiarity with Git and development tools.
Ability to communicate technical concepts and IT terminologies to users and apply those concepts to resolve issues.
Experience with inventory management, root cause analysis, and troubleshooting software tools.

Preferred Skills:

Experience with Unix (RHEL and Ubuntu) troubleshooting.
Familiarity with Hyper-V management and failover clusters.
Knowledge of MySQL database management.
Experience with HP and UFT applications.
Familiarity with Remedy for issue tracking.

📝 Enhancement Note: This role requires a strong background in server and network management, as well as experience with various operating systems and databases. Familiarity with Git and development tools is also essential for supporting a large development team. Relevant certifications and experience with specific technologies are a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with server and network management, including Linux and Windows server environments, network protocols, and backup applications.
Showcase your ability to plan, test, and implement upgrades to Unix, Windows, and MySQL databases, as well as software fix packs to desktop and server OS.
Highlight your experience with user support, including provisioning and de-provisioning users for tool access, and writing documentation for users.
Display your collaboration and documentation skills, including your ability to work with various teams and create and manage CRQs in Remedy.

Technical Documentation:

Provide examples of system infrastructure planning, including project plans, meeting coordination, and resource management.
Showcase your inventory management and quality control skills, including assessments and continuous improvements to project quality and process management.
Demonstrate your ability to troubleshoot and resolve issues with Unix (RHEL and Ubuntu) and resolve subscriptions for Windows and Linux server licenses and renewals.

💵 Compensation & Benefits

Salary Range: The salary range for this position is estimated to be between $80,000 and $120,000 per year, based on regional market data for IT systems infrastructure engineers in Austin, Texas. This estimate takes into account the candidate's experience level, the company's size, and the specific requirements of the role.

Benefits:

Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company match.
Generous paid time off (PTO) policy, including vacation, sick leave, and holidays.
Employee assistance program (EAP) for mental health and wellness resources.
Professional development opportunities, including training and certification reimbursement.
Employee referral bonus program.

Working Hours: The standard workweek for this position is Monday through Friday, from 9:00 AM to 6:00 PM CST. The role requires occasional 24/7 support and participation in a rotating weekend on-call schedule with the team.

📝 Enhancement Note: The salary range for this position is based on regional market data for IT systems infrastructure engineers in Austin, Texas. Benefits and working hours are subject to change and may vary based on the company's policies and the candidate's specific circumstances.

🎯 Team & Company Context

🏢 Company Culture

Industry: Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. The company operates in the areas of digital experience, analytics, AI, and cloud to unlock the power of technology for its clients and empower humans with intelligent and experiential solutions.

Company Size: Apexon has over 5,000 employees in more than 10 offices worldwide, making it a mid-sized company with a global presence.

Founded: Apexon was founded in 1998, giving it over 25 years of experience in the digital technology services industry.

Team Structure:

The IT systems infrastructure team consists of experienced engineers responsible for managing and maintaining the company's virtual and physical infrastructure.
The team works closely with various departments, including development, design, and marketing, to ensure cohesive operations across all IT systems.
The team is led by a senior IT manager who oversees the day-to-day operations and strategic planning for the IT infrastructure.

Development Methodology:

Apexon follows Agile development methodologies, with a focus on iterative development, continuous improvement, and customer collaboration.
The company uses Scrum for project management, with sprint planning, daily stand-ups, and sprint reviews to ensure efficient and effective development processes.
Apexon emphasizes code quality, testing, and quality assurance practices to ensure the delivery of high-quality products to its clients.

Company Website: Apexon Website

📝 Enhancement Note: Apexon is a mid-sized company with a global presence, focusing on digital technology services and platform solutions. The company's IT systems infrastructure team plays a crucial role in supporting the development and delivery of digital experiences, analytics, AI, and cloud solutions for its clients.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position within the IT systems infrastructure career path. The ideal candidate will have 2-5 years of experience in server and network management, as well as experience with various operating systems and databases.

Reporting Structure: The IT systems infrastructure engineer reports directly to the senior IT manager and works closely with various teams, including development, design, and marketing, to ensure cohesive operations across all IT systems.

Technical Impact: This role has a significant impact on the company's ability to deliver high-quality digital experiences, analytics, AI, and cloud solutions to its clients. The IT systems infrastructure engineer is responsible for maintaining and supporting the virtual and physical infrastructure that enables the development and delivery of these solutions.

Growth Opportunities:

Technical Growth: As an IT systems infrastructure engineer at Apexon, you will have the opportunity to gain experience with a wide range of technologies, including Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications, and more. This diverse experience will help you develop your technical skills and advance your career in IT systems infrastructure.
Leadership Growth: With experience and proven performance, you may have the opportunity to take on a leadership role within the IT systems infrastructure team, overseeing the day-to-day operations and strategic planning for the IT infrastructure.
Cross-functional Growth: Working closely with various teams, including development, design, and marketing, you will have the opportunity to gain exposure to different aspects of the business and develop your skills in collaboration, communication, and project management.

📝 Enhancement Note: This role offers significant growth opportunities for IT systems infrastructure professionals, including technical skill development, leadership potential, and cross-functional collaboration. The ideal candidate will be self-motivated, adaptable, and eager to learn and grow in a fast-paced team environment.

🌐 Work Environment

Office Type: Apexon's office in Austin, Texas, is a modern, collaborative workspace designed to foster creativity and innovation. The office features open-plan workspaces, meeting rooms, and breakout areas for team members to work, meet, and relax.

Office Location(s): Apexon's Austin office is located at State Highway 71, Austin, Texas, USA. The office is easily accessible by public transportation and offers on-site parking for employees.

Workspace Context:

Collaborative Workspace: The open-plan workspace encourages collaboration and communication between team members, fostering a culture of knowledge sharing and continuous learning.
Development Tools: The office is equipped with state-of-the-art development tools, including Linux and Windows workstations, network appliances, and software backup applications, to support the IT systems infrastructure team's work.
Cross-functional Interaction: The IT systems infrastructure team works closely with various departments, including development, design, and marketing, to ensure cohesive operations across all IT systems. This cross-functional interaction promotes a culture of collaboration and innovation.

Work Schedule: The standard workweek for this position is Monday through Friday, from 9:00 AM to 6:00 PM CST. The role requires occasional 24/7 support and participation in a rotating weekend on-call schedule with the team. The work schedule is flexible and designed to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: Apexon's Austin office offers a modern, collaborative workspace designed to foster creativity and innovation. The office is easily accessible and equipped with state-of-the-art development tools to support the IT systems infrastructure team's work. The work schedule is flexible and designed to accommodate project deadlines and maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to discuss your background, experience, and qualifications for the role.
Technical Assessment: A hands-on technical assessment to evaluate your skills in server and network management, system infrastructure planning, user support, and collaboration. The assessment may include tasks such as installing, configuring, and troubleshooting servers and networks, planning and implementing upgrades, and providing user support and documentation.
On-site Interview: An on-site interview with the senior IT manager and other members of the IT systems infrastructure team to discuss your technical assessment, your approach to IT systems infrastructure, and your fit with the team and company culture.
Final Decision: A final decision will be made based on your technical assessment, on-site interview, and references.

Portfolio Review Tips:

Portfolio Structure: Organize your portfolio to showcase your experience with server and network management, system infrastructure planning, user support, and collaboration. Include examples of your work with Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications, and other relevant technologies.
Case Studies: Include case studies that demonstrate your ability to plan, implement, and maintain IT systems infrastructure projects. Highlight the challenges you faced, the solutions you implemented, and the outcomes you achieved.
Documentation: Include documentation that demonstrates your ability to write and maintain training, installation, and process documentation for users. Highlight your attention to detail and your ability to communicate complex technical concepts clearly and effectively.

Technical Challenge Preparation:

Server and Network Management: Brush up on your skills in installing, configuring, and troubleshooting Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications. Familiarize yourself with Unix (RHEL and Ubuntu) troubleshooting and Hyper-V management.
System Infrastructure Planning: Review your knowledge of planning, testing, and implementing upgrades to Unix, Windows, and MySQL databases, as well as software fix packs to desktop and server OS. Brush up on your project planning, meeting coordination, and resource management skills.
User Support and Collaboration: Prepare for questions about your experience with user support, including provisioning and de-provisioning users for tool access, and writing documentation for users. Be ready to discuss your collaboration and communication skills, as well as your ability to work effectively with various teams.

ATS Keywords: Linux Server Management, Windows Server Management, Network Protocols, Backup Applications, Unix Troubleshooting, System Infrastructure Planning, User Support, Documentation, Collaboration, Git Development, Inventory Management, Root Cause Analysis, Troubleshooting, Physical to Virtual Management, Hyper-V Management, MySQL Database Management, Remedy, HP, UFT, Agile, Scrum, Code Quality, Testing, Quality Assurance, IT Systems Infrastructure, Server Administration, Network Administration, Web Infrastructure.

📝 Enhancement Note: The interview process for this role includes a technical assessment, on-site interview, and final decision. The portfolio review tips and technical challenge preparation guidance are designed to help you prepare for the technical assessment and on-site interview. The ATS keywords list is designed to help you optimize your resume and application materials for the role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

Linux Server Management: Apexon uses Linux servers for various purposes, including web servers, database servers, and application servers. The IT systems infrastructure engineer is responsible for managing and maintaining these Linux servers, including installation, configuration, and troubleshooting.
Windows Server Management: Apexon uses Windows servers for various purposes, including domain controllers, file servers, and print servers. The IT systems infrastructure engineer is responsible for managing and maintaining these Windows servers, including installation, configuration, and troubleshooting.
Unix Troubleshooting: The IT systems infrastructure engineer is responsible for troubleshooting and resolving Unix (RHEL and Ubuntu) issues/failures.
MySQL Database Management: Apexon uses MySQL databases for various purposes, including web applications, mobile applications, and enterprise systems. The IT systems infrastructure engineer is responsible for managing and maintaining these MySQL databases, including installation, configuration, and troubleshooting.

Development & DevOps Tools:

Git Development: Apexon uses Git for version control and collaborative development. The IT systems infrastructure engineer is responsible for managing binaries for IDEs and associated components for Git development.
Remedy: Apexon uses Remedy for issue tracking and incident management. The IT systems infrastructure engineer is responsible for creating and managing CRQs in Remedy for issues or infrastructure support.
HP and UFT Applications: Apexon uses HP and UFT applications for software testing and quality assurance. The IT systems infrastructure engineer is responsible for troubleshooting and resolving issues with these applications and user support.

📝 Enhancement Note: This role requires a strong background in server and network management, as well as experience with various operating systems and databases. Familiarity with Git and development tools is also essential for supporting a large development team. Relevant experience with specific technologies, such as Remedy, HP, and UFT, is a plus.

👥 Team Culture & Values

Web Development Values:

User-Centric: Apexon prioritizes the user experience in all its digital technology services and platform solutions. The IT systems infrastructure team works closely with various departments, including development, design, and marketing, to ensure cohesive operations across all IT systems and deliver high-quality digital experiences to Apexon's clients.
Innovation: Apexon encourages continuous learning and innovation in its approach to digital technology services and platform solutions. The IT systems infrastructure team is responsible for staying up-to-date with the latest technologies and best practices in server and network management, system infrastructure planning, user support, and collaboration.
Collaboration: Apexon fosters a culture of collaboration and teamwork in its approach to digital technology services and platform solutions. The IT systems infrastructure team works closely with various departments, including development, design, and marketing, to ensure cohesive operations across all IT systems and deliver high-quality digital experiences to Apexon's clients.
Quality: Apexon is committed to delivering high-quality digital technology services and platform solutions to its clients. The IT systems infrastructure team is responsible for maintaining and supporting the virtual and physical infrastructure that enables the delivery of these high-quality solutions.

Collaboration Style:

Cross-functional Integration: The IT systems infrastructure team works closely with various departments, including development, design, and marketing, to ensure cohesive operations across all IT systems. This cross-functional integration promotes a culture of collaboration and innovation.
Code Review Culture: Apexon emphasizes code quality, testing, and quality assurance practices to ensure the delivery of high-quality digital technology services and platform solutions. The IT systems infrastructure team is responsible for reviewing and approving changes to the virtual and physical infrastructure that impact the delivery of these solutions.
Knowledge Sharing: Apexon encourages continuous learning and knowledge sharing in its approach to digital technology services and platform solutions. The IT systems infrastructure team is responsible for sharing its knowledge and expertise with other team members, as well as with other departments within the organization.

📝 Enhancement Note: Apexon's IT systems infrastructure team works closely with various departments, including development, design, and marketing, to ensure cohesive operations across all IT systems and deliver high-quality digital experiences to the company's clients. The team fosters a culture of collaboration, innovation, and continuous learning, with a strong emphasis on quality and user-centric design.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Legacy Systems: Apexon's IT systems infrastructure includes both modern and legacy systems. The IT systems infrastructure engineer may face challenges working with legacy systems that require specialized knowledge and skills.
Scalability: As Apexon's client base grows, the IT systems infrastructure team may face challenges scaling the virtual and physical infrastructure to support the increased demand for digital technology services and platform solutions.
Security: The IT systems infrastructure team is responsible for maintaining and supporting the virtual and physical infrastructure that enables the delivery of Apexon's digital technology services and platform solutions. The team may face challenges ensuring the security and compliance of these systems.
Performance Optimization: The IT systems infrastructure team is responsible for maintaining and supporting the virtual and physical infrastructure that enables the delivery of Apexon's digital technology services and platform solutions. The team may face challenges optimizing the performance of these systems to meet the demands of Apexon's clients.

Learning & Development Opportunities:

Technical Skill Development: As an IT systems infrastructure engineer at Apexon, you will have the opportunity to gain experience with a wide range of technologies, including Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications, and more. This diverse experience will help you develop your technical skills and advance your career in IT systems infrastructure.
Leadership Development: With experience and proven performance, you may have the opportunity to take on a leadership role within the IT systems infrastructure team, overseeing the day-to-day operations and strategic planning for the IT infrastructure.
Architecture Decision-Making: As an IT systems infrastructure engineer at Apexon, you will have the opportunity to participate in architecture decision-making for the company's virtual and physical infrastructure. This involvement will help you develop your leadership and technical skills and contribute to the delivery of high-quality digital technology services and platform solutions.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for IT systems infrastructure professionals. The ideal candidate will be self-motivated, adaptable, and eager to learn and grow in a fast-paced team environment.

💡 Interview Preparation

Technical Questions:

Server and Network Management: Be prepared to discuss your experience with installing, configuring, and troubleshooting Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications. Brush up on your knowledge of Unix (RHEL and Ubuntu) troubleshooting and Hyper-V management.
System Infrastructure Planning: Review your knowledge of planning, testing, and implementing upgrades to Unix, Windows, and MySQL databases, as well as software fix packs to desktop and server OS. Brush up on your project planning, meeting coordination, and resource management skills.
User Support and Collaboration: Prepare for questions about your experience with user support, including provisioning and de-provisioning users for tool access, and writing documentation for users. Be ready to discuss your collaboration and communication skills, as well as your ability to work effectively with various teams.

Company & Culture Questions:

Company Culture: Research Apexon's company culture, values, and mission. Be prepared to discuss how your personal values align with Apexon's and how you can contribute to the company's success.
Team Dynamics: Research the IT systems infrastructure team's structure, dynamics, and goals. Be prepared to discuss how you can contribute to the team's success and how you can work effectively with other team members and departments.
Company Growth: Research Apexon's recent growth and expansion. Be prepared to discuss how you can contribute to the company's continued success and how you can support the IT systems infrastructure team's role in that growth.

Portfolio Presentation Strategy:

Portfolio Structure: Organize your portfolio to showcase your experience with server and network management, system infrastructure planning, user support, and collaboration. Include examples of your work with Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications, and other relevant technologies.
Case Studies: Include case studies that demonstrate your ability to plan, implement, and maintain IT systems infrastructure projects. Highlight the challenges you faced, the solutions you implemented, and the outcomes you achieved.
Documentation: Include documentation that demonstrates your ability to write and maintain training, installation, and process documentation for users. Highlight your attention to detail and your ability to communicate complex technical concepts clearly and effectively.

📝 Enhancement Note: The interview process for this role includes technical questions, company and culture questions, and a portfolio presentation. The technical questions focus on server and network management, system infrastructure planning, user support, and collaboration. The company and culture questions focus on Apexon's company culture, team dynamics, and growth. The portfolio presentation strategy focuses on showcasing your experience with server and network management, system infrastructure planning, user support, and collaboration.

📌 Application Steps

To apply for this IT Systems Infrastructure Engineer position at Apexon, follow these steps:

Customize Your Portfolio: Tailor your portfolio to highlight your experience with server and network management, system infrastructure planning, user support, and collaboration. Include examples of your work with Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications, and other relevant technologies. Ensure your portfolio is well-organized, easy to navigate, and showcases your attention to detail and communication skills.
Optimize Your Resume: Highlight your relevant experience and skills in server and network management, system infrastructure planning, user support, and collaboration. Include specific examples of your work with Linux, Windows, Unix, RHEL, Ubuntu, MySQL, Git, Hyper-V, network protocols, backup applications, and other relevant technologies. Use relevant keywords and phrases to optimize your resume for the role.
Prepare for Technical Assessment: Brush up on your skills in installing, configuring, and troubleshooting Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications. Familiarize yourself with Unix (RHEL and Ubuntu) troubleshooting and Hyper-V management. Review your knowledge of planning, testing, and implementing upgrades to Unix, Windows, and MySQL databases, as well as software fix packs to desktop and server OS. Brush up on your project planning, meeting coordination, and resource management skills.
Research Apexon: Learn about Apexon's company culture, values, and mission. Understand the IT systems infrastructure team's structure, dynamics, and goals. Familiarize yourself with Apexon's recent growth and expansion, and be prepared to discuss how you can contribute to the company's continued success.
Submit Your Application: Submit your application through the application link provided in the job listing. Include your resume, portfolio, and any other required documents. Be sure to follow the application instructions carefully and completely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Systems Infrastructure Engineer