IT Systems Engineer - Los Angeles at CloudKitchens

📍 Job Overview

Job Title: IT Systems Engineer - Los Angeles
Company: CloudKitchens
Location: Los Angeles, CA
Job Type: On-site
Category: System Administrator
Date Posted: 2025-08-01
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on supporting and maintaining CloudKitchens' IT infrastructure, with a strong emphasis on Identity & Access Management (IAM) systems and customer support. The ideal candidate will have extensive experience in a similar role and be comfortable working in a fast-paced, startup environment.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities involve a mix of technical support, system administration, and customer interaction. The role requires strong troubleshooting skills, attention to detail, and excellent communication abilities.
💻 Primary Responsibilities:
- Support Identity & Access Management (IAM) systems and provide tool administration support.
- Provide support and automation for account provisioning and de-provision processes.
- Provide technical support for domain services, responding to requests from various customers and teams via phone calls, emails, IMs, and incident tickets.
- Investigate and troubleshoot issues to identify causes and implement recurrence prevention plans.
- Repair and recover from hardware or software failures, and coordinate with impacted customers via crisis management.
- Apply OS patches and upgrades regularly, and upgrade administrative tools and utilities as needed. Configure and add new services as required.
- Develop and maintain installation, design, and configuration procedures and documentation.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. Review system and application logs and verify the completion of scheduled jobs.
- Perform performance reporting to support capacity planning and hardware lifecycle planning.
- Participate in an on-call rotation, providing 24/7 support for all responsible systems during such a rotation.
- Provide professional and responsive communication to customers, project management, and management inquiries via phone, email, IM, and Helpdesk tickets.

🎓 Skills & Qualifications

Education: A Bachelor's degree in IT or a relevant field is highly preferred.

Experience: 5-10 years of relevant experience in a similar role, with a strong background in Identity & Access Management, account provisioning, and technical support.

Required Skills:

Identity & Access Management (IAM)
Account Provisioning
Technical Support
Troubleshooting
Crisis Management
OS Patching
System Monitoring
Performance Reporting
Collaboration
MacOS
Microsoft Intune
Mosyle
Documentation
Automation
Customer Communication
24/7 Support

Preferred Skills:

Experience working in a startup setting or newer tech company
Familiarity with cloud-based systems and services

📝 Enhancement Note: The required and preferred skills listed above are crucial for success in this role. Candidates should have a strong understanding of IAM systems, account provisioning, and technical support, as well as experience working in a fast-paced, startup environment.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on system administration and technical support, a portfolio is not explicitly required. However, demonstrating relevant experience and achievements in a resume or cover letter can significantly strengthen an application.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (based on industry standards for a System Administrator with 5-10 years of experience in the Los Angeles area)

Benefits:

Competitive salary and benefits package
Opportunity to work in a fast-growing SaaS company revolutionizing the food industry
Collaborative environment with experienced colleagues and managers
Support and guidance for learning, growth, and achieving career goals
Close collaboration with other teams to ensure customer success

Working Hours: Full-time, 40 hours per week, with an on-call rotation for 24/7 support

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for a System Administrator with the required experience level in the Los Angeles area. The benefits listed above are based on typical benefits packages offered by companies of a similar size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: CloudKitchens operates in the food technology industry, focusing on transforming underutilized properties into smart kitchens to better serve restaurateurs, customers, and neighborhoods. They aim to make food more affordable, higher quality, and convenient for everyone.

Company Size: CloudKitchens is an early-stage company, which means the IT Systems Engineer will have the opportunity to work closely with various teams and have a significant impact on the company's growth and success.

Founded: 2016

Team Structure:

The IT team at CloudKitchens is responsible for supporting the company's technology infrastructure, ensuring that all systems run smoothly and efficiently.
The IT Systems Engineer will work closely with the IT team, collaborating on projects and providing technical support to other teams within the company.
The role reports directly to the IT Manager and works closely with other IT team members, as well as various teams across the company, such as the Operations, Sales, and Marketing teams.

Development Methodology:

CloudKitchens follows an Agile development methodology, focusing on iterative development, continuous improvement, and collaboration.
The IT team works closely with other teams to ensure that all systems and processes align with the company's goals and objectives.
The IT Systems Engineer will be expected to contribute to the development and maintenance of the company's technology infrastructure, following best practices and industry standards.

Company Website: CloudKitchens

📝 Enhancement Note: The company culture at CloudKitchens is collaborative and focused on innovation and growth. The IT team plays a crucial role in supporting the company's technology infrastructure and enabling its success in the food technology industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for an experienced System Administrator with 5-10 years of relevant experience. The ideal candidate will have a strong background in Identity & Access Management, account provisioning, and technical support, as well as experience working in a fast-paced, startup environment.

Reporting Structure: The IT Systems Engineer reports directly to the IT Manager and works closely with other IT team members and various teams across the company.

Technical Impact: The IT Systems Engineer will have a significant impact on the company's technology infrastructure, ensuring that all systems run smoothly and efficiently. They will also play a crucial role in supporting the company's growth and success by providing excellent technical support to customers and other teams within the company.

Growth Opportunities:

Technical Growth: As CloudKitchens continues to grow, there will be opportunities for the IT Systems Engineer to expand their technical skills and take on more responsibilities within the IT team.
Leadership Potential: With experience and strong performance, the IT Systems Engineer may have the opportunity to take on a leadership role within the IT team or move into a related role within the company.
Career Progression: As the company grows and expands, there may be opportunities for the IT Systems Engineer to move into a different role or team within the company, such as the Operations, Sales, or Marketing teams.

📝 Enhancement Note: The IT Systems Engineer role at CloudKitchens offers an excellent opportunity for an experienced System Administrator to join a fast-growing company in the food technology industry. With a strong focus on collaboration, innovation, and growth, CloudKitchens provides an ideal environment for an IT professional to grow and succeed in their career.

🌐 Work Environment

Office Type: CloudKitchens' office is a collaborative and dynamic workspace, designed to foster innovation and creativity. The IT team works closely together and with other teams across the company to ensure that all systems and processes align with the company's goals and objectives.

Office Location(s): The IT Systems Engineer role is based in CloudKitchens' LA office location.

Workspace Context:

Collaboration: The IT team works closely together and with other teams across the company to ensure that all systems and processes align with the company's goals and objectives.
Tools & Equipment: The IT team has access to the latest tools and equipment to perform their jobs effectively, including state-of-the-art hardware, software, and cloud-based services.
Team Interaction: The IT team works closely with other teams within the company, such as the Operations, Sales, and Marketing teams, to ensure that all systems and processes align with the company's goals and objectives.

Work Schedule: Full-time, 40 hours per week, with an on-call rotation for 24/7 support. The IT team works closely together to ensure that all systems and processes run smoothly and efficiently, and that customers receive excellent technical support.

📝 Enhancement Note: The work environment at CloudKitchens is collaborative, dynamic, and focused on innovation and growth. The IT team plays a crucial role in supporting the company's technology infrastructure and enabling its success in the food technology industry.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, the company, and the candidate's qualifications and experience.
Technical Assessment: A hands-on technical assessment to evaluate the candidate's skills in Identity & Access Management, account provisioning, and technical support.
On-site Interview: A face-to-face interview with the IT Manager and other IT team members to discuss the role, the company, and the candidate's qualifications and experience in more detail.
Final Decision: The IT Manager will make a final decision based on the candidate's skills, experience, and cultural fit.

Portfolio Review Tips:

As this role focuses on system administration and technical support, a portfolio is not explicitly required. However, demonstrating relevant experience and achievements in a resume or cover letter can significantly strengthen an application.

Technical Challenge Preparation:

Technical Skills: Brush up on your technical skills in Identity & Access Management, account provisioning, and technical support. Familiarize yourself with the latest trends and best practices in these areas.
Problem-Solving: Practice problem-solving skills and be prepared to discuss your approach to troubleshooting and resolving technical issues.
Communication: Prepare to discuss your communication skills and how you approach working with customers and other teams to resolve technical issues.

ATS Keywords:

System Administrator
Identity & Access Management
Account Provisioning
Technical Support
Troubleshooting
Crisis Management
OS Patching
System Monitoring
Performance Reporting
Collaboration
MacOS
Microsoft Intune
Mosyle
Documentation
Automation
Customer Communication
24/7 Support

📝 Enhancement Note: The interview process for the IT Systems Engineer role at CloudKitchens is designed to evaluate the candidate's technical skills, experience, and cultural fit. Candidates should be prepared to discuss their technical skills in Identity & Access Management, account provisioning, and technical support, as well as their problem-solving and communication skills.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on system administration and technical support, the technology stack is not explicitly listed. However, the ideal candidate will have experience with the following technologies:

Identity & Access Management (IAM) systems
Account provisioning tools
Technical support tools
Troubleshooting and diagnostic tools
Operating systems (MacOS, Windows, Linux)
Cloud-based systems and services (AWS, Azure, Google Cloud)
Networking and security tools

👥 Team Culture & Values

Web Development Values:

Innovation: CloudKitchens values innovation and encourages its team members to think creatively and find new ways to solve problems and improve processes.
Collaboration: CloudKitchens fosters a collaborative work environment, where team members work closely together and with other teams across the company to ensure that all systems and processes align with the company's goals and objectives.
Customer Focus: CloudKitchens is committed to providing excellent customer service and ensuring that all customers receive the technical support they need to succeed.
Continuous Learning: CloudKitchens encourages its team members to continue learning and developing their skills, both technically and professionally.

Collaboration Style:

Cross-Functional Integration: The IT team works closely with other teams within the company, such as the Operations, Sales, and Marketing teams, to ensure that all systems and processes align with the company's goals and objectives.
Code Review Culture: The IT team follows best practices for system administration and technical support, including regular code reviews and knowledge sharing.
Knowledge Sharing: The IT team encourages knowledge sharing and provides opportunities for team members to learn from each other and from external resources.

📝 Enhancement Note: The team culture at CloudKitchens is collaborative, innovative, and focused on customer service. The IT team plays a crucial role in supporting the company's technology infrastructure and enabling its success in the food technology industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Identity & Access Management: Managing and maintaining IAM systems in a fast-growing company can be challenging, as the company's technology infrastructure and user base expand rapidly.
Account Provisioning: Automating and managing account provisioning processes can be complex, requiring a strong understanding of the company's technology infrastructure and user base.
Technical Support: Providing excellent technical support to customers and other teams within the company can be challenging, as the company's technology infrastructure and user base expand rapidly.
Troubleshooting: Identifying and resolving technical issues can be challenging, requiring strong problem-solving skills and a deep understanding of the company's technology infrastructure.

Learning & Development Opportunities:

Technical Skill Development: As CloudKitchens continues to grow, there will be opportunities for the IT Systems Engineer to expand their technical skills and take on more responsibilities within the IT team.
Leadership Development: With experience and strong performance, the IT Systems Engineer may have the opportunity to take on a leadership role within the IT team or move into a related role within the company.
Architecture Decision-Making: As the company grows and expands, there may be opportunities for the IT Systems Engineer to participate in architecture decision-making and help shape the company's technology infrastructure.

📝 Enhancement Note: The technical challenges and learning and development opportunities for the IT Systems Engineer role at CloudKitchens are significant. The ideal candidate will have a strong background in Identity & Access Management, account provisioning, and technical support, as well as experience working in a fast-paced, startup environment.

💡 Interview Preparation

Technical Questions:

Identity & Access Management: Be prepared to discuss your experience with IAM systems and how you have managed and maintained them in a fast-growing company.
Account Provisioning: Be prepared to discuss your experience with account provisioning processes and how you have automated and managed them in a fast-growing company.
Technical Support: Be prepared to discuss your experience providing excellent technical support to customers and other teams within a company, and how you have handled challenging technical issues.
Troubleshooting: Be prepared to discuss your problem-solving skills and how you approach identifying and resolving technical issues.

Company & Culture Questions:

Company Culture: Be prepared to discuss your understanding of CloudKitchens' company culture and how you would fit into the team.
Team Dynamics: Be prepared to discuss your experience working in a collaborative, dynamic work environment and how you would contribute to the team's success.
Customer Focus: Be prepared to discuss your commitment to providing excellent customer service and ensuring that all customers receive the technical support they need to succeed.

Portfolio Presentation Strategy:

As this role focuses on system administration and technical support, a portfolio is not explicitly required. However, demonstrating relevant experience and achievements in a resume or cover letter can significantly strengthen an application.

📌 Application Steps

To apply for this IT Systems Engineer position at CloudKitchens:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your relevant experience and achievements in system administration, technical support, and Identity & Access Management.
Prepare for the technical assessment by brushing up on your technical skills and practicing problem-solving exercises.
Research CloudKitchens' company culture and be prepared to discuss your fit with the team and the company's goals and objectives.
Prepare for the on-site interview by practicing your communication skills and developing a strong understanding of the company's technology infrastructure and user base.

📝 Enhancement Note: The application process for the IT Systems Engineer role at CloudKitchens is designed to evaluate the candidate's technical skills, experience, and cultural fit. Candidates should be prepared to discuss their technical skills in Identity & Access Management, account provisioning, and technical support, as well as their problem-solving and communication skills.

IT Systems Engineer - Los Angeles