IT Systems Engineer (based in Bulgaria)

Virtuozzo
Full_time•Sofia, Bulgaria

📍 Job Overview

  • Job Title: IT Systems Engineer (based in Bulgaria)
  • Company: Virtuozzo
  • Location: Sofia, Sofia-City, Bulgaria
  • Job Type: Hybrid (1 day/week in office)
  • Category: IT Systems & Infrastructure
  • Date Posted: 2025-08-01
  • Experience Level: 2-5 years
  • Remote Status: On-site (1 day/week) & Hybrid

🚀 Role Summary

  • 📝 Enhancement Note: This role involves a mix of physical infrastructure and SaaS platforms, requiring a versatile IT Systems Engineer with a strong focus on system reliability, security, and automation.

  • Manage and maintain internal servers, user accounts, and hardware while providing daily support to internal teams.

  • Collaborate with Security and IT to document and improve internal processes, contributing to a culture of automation and service reliability.

  • Troubleshoot outages and escalate issues as needed, ensuring timely onboarding and offboarding of employees.

💻 Primary Responsibilities

  • 📝 Enhancement Note: This role requires a hands-on approach, with a mix of technical and customer-facing responsibilities, and a strong focus on process improvement and automation.

  • 💻 Primary Responsibilities:

    • Provide daily support to internal teams via IT helpdesk.
    • Manage SaaS system access (e.g., Microsoft 365, AD), including audits and reconciliation.
    • Set up and maintain user accounts, groups, and shared resources.
    • Maintain and monitor internal servers (Linux, Windows, MacOS).
    • Troubleshoot outages and escalate issues as needed (RFO documentation included).
    • Ensure timely onboarding and offboarding of employees.
    • Support and maintain internal hardware (laptops, network equipment, etc.).
    • Collaborate with Security and IT to document and improve internal processes.
    • Contribute to a culture of automation, security hygiene, and service reliability.

🎓 Skills & Qualifications

Education: Relevant IT degree or equivalent experience.

Experience: 2+ years of Linux system administration and familiarity with Windows and MacOS systems.

Required Skills:

  • Linux system administration (RHEL/CentOS and Debian/Ubuntu) – 2+ years.
  • Good understanding of networking principles.
  • Strong English communication skills (written and spoken).
  • Familiarity with Microsoft 365, Exchange Online, and Active Directory.
  • Basic hardware knowledge and troubleshooting skills.

Preferred Skills:

  • Previous experience in an IT helpdesk or support role.
  • Exposure to virtualization platforms.
  • Familiarity with tools like Apache, Nginx, MySQL/PostgreSQL, Zabbix, Puppet, Ansible, Docker, Kubernetes, or interest in learning them.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role focuses on internal systems and support, a portfolio is not required. However, demonstrating relevant experience and projects in your resume and interview will be crucial.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Sofia, Bulgaria, is approximately BGN 2,500 - 4,000 per month (€1,350 - €2,150), based on experience and market standards.

Benefits:

  • Hybrid work setup – 1 day/week in the Sofia office, the rest remote.
  • Stock options – we all share in Virtuozzo’s success.
  • Professional development – support for certifications and growth.
  • Private medical insurance (location dependent).
  • Flat structure – minimal bureaucracy, direct impact.
  • Collaborative culture – smart, down-to-earth teammates who care about automation, security, and doing things right.

Working Hours: 40 hours per week, with flexible working hours and maintenance windows as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Virtuozzo is a leading provider of virtualization and cloud computing solutions, operating in the technology industry.

Company Size: Medium (101-500 employees).

Founded: 2006.

Team Structure:

  • IT and Systems team – responsible for internal systems, infrastructure, and support.
  • Security team – focuses on information security and compliance.
  • Product and Engineering teams – develop and maintain Virtuozzo's virtualization and cloud products.

Development Methodology:

  • Agile/Scrum methodologies for product development.
  • Collaborative and iterative approach to internal process improvement.

Company Website: Virtuozzo

📝 Enhancement Note: Virtuozzo's culture emphasizes collaboration, automation, and doing things right, with a focus on internal process improvement and service reliability.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-to-mid-level IT Systems Engineer position, focusing on internal systems and support.

Reporting Structure: This role reports directly to the IT Manager and works closely with the Security team and other internal teams.

Technical Impact: This role has a direct impact on internal systems, user experience, and overall service reliability, contributing to Virtuozzo's success.

Growth Opportunities:

  • Develop expertise in specific internal systems and tools.
  • Contribute to process improvement and automation projects.
  • Gain experience in a hybrid work environment and remote team collaboration.

📝 Enhancement Note: This role offers opportunities for career growth within the IT and Systems team, focusing on internal process improvement and automation.

🌐 Work Environment

Office Type: Hybrid work setup – 1 day/week in the Sofia office, the rest remote.

Office Location(s): Virtuozzo's Sofia office is located in the heart of the city, with easy access to public transportation and amenities.

Workspace Context:

  • Collaborative and open-plan office space.
  • Access to multiple monitors and testing devices.
  • Flexible working hours and remote work options.

Work Schedule: Flexible working hours with maintenance windows and on-call rotations as needed.

📝 Enhancement Note: Virtuozzo's hybrid work environment encourages collaboration and flexibility, with a focus on results and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

  1. Online application review and initial screening.
  2. Technical phone or video screen (focus on Linux system administration, networking, and troubleshooting skills).
  3. On-site or virtual interview with the IT Manager and other team members (focus on problem-solving, communication, and cultural fit).
  4. Final decision and offer.

Portfolio Review Tips: N/A (as this role does not require a portfolio).

Technical Challenge Preparation:

  • Brush up on Linux system administration, networking, and troubleshooting skills.
  • Familiarize yourself with Virtuozzo's products and services.
  • Prepare examples of process improvement and automation projects from your previous experience.

ATS Keywords: Linux, System Administration, Networking, Troubleshooting, IT Support, Hybrid Work, Internal Systems, Process Improvement, Automation, Agile, Scrum, Virtuozzo.

📝 Enhancement Note: Tailor your resume and interview preparation to highlight your relevant experience and skills for this IT Systems Engineer role at Virtuozzo.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

  • Linux (RHEL/CentOS, Debian/Ubuntu).
  • Windows Server.
  • MacOS Server.

SaaS Platforms:

  • Microsoft 365.
  • Active Directory.
  • Exchange Online.

Hardware:

  • Laptops (Windows, MacOS, Linux).
  • Network equipment (routers, switches, firewalls).

Monitoring & Documentation Tools:

  • Zabbix (or similar monitoring tools).
  • Internal documentation and knowledge base.

📝 Enhancement Note: Familiarize yourself with Virtuozzo's technology stack and be prepared to discuss your experience with relevant tools and platforms during the interview process.

👥 Team Culture & Values

IT Systems Engineer Values:

  • Strong focus on internal process improvement and automation.
  • Collaborative approach to problem-solving and decision-making.
  • Commitment to service reliability, security, and user experience.

Collaboration Style:

  • Cross-functional collaboration with other internal teams.
  • Regular team meetings and stand-ups to discuss progress and address issues.
  • Open and transparent communication, with a focus on results and continuous improvement.

📝 Enhancement Note: Virtuozzo's IT Systems Engineer team values collaboration, automation, and a strong focus on internal process improvement and service reliability.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Troubleshooting complex internal systems and outages.
  • Managing and maintaining user accounts and access controls.
  • Contributing to process improvement and automation projects.
  • Collaborating with cross-functional teams to address internal and external issues.

Learning & Development Opportunities:

  • Gain experience in a hybrid work environment and remote team collaboration.
  • Develop expertise in specific internal systems and tools.
  • Contribute to process improvement and automation projects.
  • Participate in professional development opportunities, such as certifications and training.

📝 Enhancement Note: This role offers opportunities for technical growth and development, focusing on internal systems, process improvement, and automation.

💡 Interview Preparation

Technical Questions:

  • Linux system administration and troubleshooting scenarios.
  • Networking principles and troubleshooting exercises.
  • Process improvement and automation case studies.

Company & Culture Questions:

  • How do you approach internal process improvement and automation?
  • Can you describe a time when you had to collaborate with cross-functional teams to address an issue?
  • How do you ensure the security and reliability of internal systems?

Portfolio Presentation Strategy: N/A (as this role does not require a portfolio).

📝 Enhancement Note: Prepare for the interview by brushing up on your Linux system administration, networking, and troubleshooting skills. Be ready to discuss process improvement and automation projects from your previous experience and how you can contribute to Virtuozzo's success.

📌 Application Steps

To apply for this IT Systems Engineer position:

  1. Submit your application through the Virtuozzo careers page.
  2. Tailor your resume to highlight your relevant experience and skills for this role.
  3. Prepare for the technical phone or video screen and on-site or virtual interview by brushing up on your Linux system administration, networking, and troubleshooting skills.
  4. Research Virtuozzo's products, services, and company culture to demonstrate your interest and fit for the role.

📝 Enhancement Note: Showcase your relevant experience and skills throughout the application process, and be prepared to discuss your approach to internal process improvement and automation during the interview.

Application Requirements

Requires 2+ years of Linux system administration and a good understanding of networking principles. Familiarity with Microsoft 365 and basic hardware troubleshooting skills is also needed.