IT Systems Engineer

PSI CRO
Full_time•Singapore, Singapore

📍 Job Overview

  • Job Title: IT Systems Engineer
  • Company: PSI CRO
  • Location: Singapore, Singapore
  • Job Type: Full-time
  • Category: IT Infrastructure & Systems
  • Date Posted: June 20, 2025

🚀 Role Summary

  • Maintain and enhance PSI's IT infrastructure systems and networks to support business processes and operations.
  • Design and implement new computer systems and frameworks tailored to PSI's needs.
  • Manage the setup and configuration of IT infrastructure systems, including Azure, MS 365, Microsoft Exchange, MS Teams, and their integrations.
  • Translate complex technical specifications into clear, non-technical requirements and deliver trainings on IT infrastructure system processes.

📝 Enhancement Note: This role requires a strong background in IT infrastructure and systems, with a focus on Microsoft technologies and cloud solutions. Candidates should have experience in designing, implementing, and managing complex IT infrastructure projects.

💻 Primary Responsibilities

  • Infrastructure Maintenance & Upgrades: Maintain, upgrade, and improve company IT infrastructure systems and networks, including LAN and WAN.
  • System Design & Implementation: Design new computer systems and frameworks to support PSI's business processes and operations.
  • IT Infrastructure Management: Manage the setup and configuration of IT infrastructure systems, including Azure, MS 365, Microsoft Exchange, MS Teams, and their integrations.
  • Error Troubleshooting & Resolution: Develop and implement maintenance procedures, troubleshoot reported errors, and optimize backup and restore processes.
  • Hardware Installation & Maintenance: Install, configure, and maintain server (HP/HPE) and network (Cisco) hardware.
  • Technical Documentation & Training: Create IT guidelines and manuals, and deliver trainings on IT infrastructure system processes.

📝 Enhancement Note: This role requires a hands-on approach to infrastructure management, with a strong focus on problem-solving, optimization, and documentation. Candidates should be comfortable working with various hardware and software components.

🎓 Skills & Qualifications

Education: A university degree in Computer Science or a related field is required.

Experience: Proven experience in IT infrastructure and systems, with a focus on Microsoft technologies and cloud solutions.

Required Skills:

  • Expert knowledge and experience with TCP/IP, DNS, DHCP, IP routing, and switching on Cisco CCNA or greater level.
  • Expert knowledge of Microsoft Windows Server and Active Directory (including ADFS, PKI).
  • Strong understanding and hands-on experience with SMTP, SPF, DKIM, DMARC, Microsoft Exchange in high-available and hybrid configurations.
  • Experience with SCCM and/or ServiceNow.
  • Cloud solution experience.
  • Basic administration of Linux servers.
  • Experience in setting up centralized monitoring and logging systems (Splunk, Zabbix, Nagios/Icinga, etc.).
  • Experience with Veeam Backup.
  • Experience in managing HP/HPE hardware and VMware vCenter servers.
  • Knowledge of virtualization concepts and practical hands-on experience on VMware Certified Professional level.
  • Experience in designing, implementing, and managing complex IT infrastructure projects.
  • Ability to assess business needs and translate them into relevant solutions.
  • Ability to document and maintain detailed technical documentation and procedures.

Preferred Skills:

  • Certifications in Cisco CCNA, Microsoft Certified: Azure Solutions Architect Expert, or VMware Certified Professional.
  • Experience with additional cloud platforms (AWS, Google Cloud).
  • Familiarity with ITIL and/or other IT service management frameworks.

📝 Enhancement Note: This role requires a wide range of technical skills, with a strong focus on Microsoft technologies and cloud solutions. Candidates should have a proven track record in IT infrastructure and systems, with a solid understanding of networking, server management, and cloud services.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate your experience in IT infrastructure and systems through case studies or projects that showcase your problem-solving skills, system design, and implementation.
  • Highlight your proficiency in Microsoft technologies and cloud solutions, including Azure, MS 365, Microsoft Exchange, and MS Teams.
  • Showcase your ability to translate complex technical specifications into clear, non-technical requirements and deliver trainings on IT infrastructure system processes.

Technical Documentation:

  • Provide detailed technical documentation and procedures for IT infrastructure systems you have designed, implemented, or maintained.
  • Include case studies or projects that demonstrate your ability to optimize and enhance IT infrastructure systems and networks.
  • Highlight your experience in setting up centralized monitoring and logging systems, and your ability to troubleshoot and resolve reported errors.

📝 Enhancement Note: This role requires a strong portfolio that demonstrates your technical skills and experience in IT infrastructure and systems. Candidates should be prepared to provide detailed technical documentation and case studies that showcase their problem-solving skills, system design, and implementation.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Singapore is SGD 7,000 - 12,000 per month, based on experience and qualifications. This estimate is based on market research and regional salary standards for IT Systems Engineers with a focus on IT infrastructure and systems.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth within a global organization.
  • A diverse and inclusive work environment that values and supports its employees.

Working Hours: The standard working hours for this role are 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The salary range for this role is estimated based on market research and regional salary standards for IT Systems Engineers with a focus on IT infrastructure and systems. Candidates should research the cost of living in Singapore to better understand the value of the estimated salary range.

🎯 Team & Company Context

🏢 Company Culture

Industry: PSI CRO is a leading Contract Research Organization (CRO) with over 25 years of experience in the pharmaceutical industry. The company supports clinical trials across multiple countries and continents, with a focus on delivering high-quality, timely services across a broad spectrum of therapeutic indications.

Company Size: PSI is a medium-sized organization with a global reach, employing over 2,500 people worldwide. The company fosters an inclusive culture where a diverse range of colleagues feel welcomed and valued.

Founded: PSI was founded in Switzerland in 1996 and has since grown into a global CRO with operations in over 40 countries.

Team Structure:

  • The IT department at PSI is responsible for maintaining and enhancing the company's IT infrastructure systems and networks.
  • The IT Systems Engineer role reports directly to the IT Manager and works closely with other IT team members to ensure the smooth operation of PSI's IT infrastructure.
  • The IT team collaborates with various departments across the organization to provide IT support and services tailored to their needs.

Development Methodology:

  • PSI follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
  • The IT department uses Agile methodologies for project management and software development.
  • The IT team works closely with other departments to ensure that IT infrastructure systems and networks meet their needs and support PSI's business processes and operations.

Company Website: psi-cro.com

📝 Enhancement Note: PSI CRO is a global organization with a strong focus on delivering high-quality, timely services in the pharmaceutical industry. The company values diversity and inclusion, fostering an environment where a diverse range of colleagues feel welcomed and valued.

📈 Career & Growth Analysis

IT Systems Engineer Career Level: This role is at the intermediate to senior level within the IT Systems Engineer career path. The IT Systems Engineer is responsible for maintaining, upgrading, and enhancing PSI's IT infrastructure systems and networks, as well as designing and implementing new computer systems and frameworks tailored to the company's needs.

Reporting Structure: The IT Systems Engineer reports directly to the IT Manager and works closely with other IT team members to ensure the smooth operation of PSI's IT infrastructure.

Technical Impact: The IT Systems Engineer plays a critical role in maintaining and enhancing PSI's IT infrastructure systems and networks, ensuring that they meet the needs of the company's business processes and operations. The role requires a strong technical background in IT infrastructure and systems, with a focus on Microsoft technologies and cloud solutions.

Growth Opportunities:

  • Senior IT Systems Engineer: With experience and demonstrated success in the IT Systems Engineer role, candidates may progress to a senior-level position, taking on more complex projects and providing mentorship to junior team members.
  • IT Manager: Candidates with strong leadership skills and a proven track record in IT infrastructure and systems may progress to an IT Manager position, overseeing the IT department and working closely with other departments to ensure that IT infrastructure systems and networks meet their needs.
  • IT Architect: Candidates with expertise in IT architecture and a strong understanding of PSI's business processes and operations may progress to an IT Architect position, designing and implementing complex IT infrastructure solutions that support the company's strategic goals.

📝 Enhancement Note: The IT Systems Engineer role at PSI CRO offers opportunities for career growth and development within the IT department. Candidates should be prepared to take on increasing levels of responsibility and demonstrate their ability to lead and mentor junior team members.

🌐 Work Environment

Office Type: PSI's Singapore office is a modern, collaborative workspace that fosters innovation and creativity. The office is designed to support cross-functional collaboration between IT team members and other departments, with a focus on open communication and knowledge sharing.

Office Location(s): PSI's Singapore office is located in the Central Business District, with easy access to public transportation and amenities.

Workspace Context:

  • Collaborative Workspace: The IT department at PSI works closely with other departments to ensure that IT infrastructure systems and networks meet their needs and support the company's business processes and operations.
  • IT Infrastructure Support: The IT Systems Engineer role requires a strong understanding of IT infrastructure systems and networks, with a focus on Microsoft technologies and cloud solutions.
  • Cross-Functional Collaboration: The IT department at PSI works closely with other departments, including clinical operations, data management, and biostatistics, to provide IT support and services tailored to their needs.

Work Schedule: The standard working hours for this role are 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: PSI's Singapore office is a modern, collaborative workspace that supports cross-functional collaboration between IT team members and other departments. The IT Systems Engineer role requires a strong understanding of IT infrastructure systems and networks, with a focus on Microsoft technologies and cloud solutions.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone/Video Screen: A brief phone or video call to assess communication skills and basic technical knowledge.
  2. Technical Assessment: A hands-on technical assessment to evaluate problem-solving skills, system design, and implementation.
  3. Behavioral Interview: A structured interview to assess cultural fit, leadership skills, and adaptability.
  4. Final Interview: A final interview with key stakeholders to discuss the role, company culture, and expectations.

Portfolio Review Tips:

  • Highlight your experience in IT infrastructure and systems through case studies or projects that showcase your problem-solving skills, system design, and implementation.
  • Include detailed technical documentation and procedures for IT infrastructure systems you have designed, implemented, or maintained.
  • Demonstrate your ability to translate complex technical specifications into clear, non-technical requirements and deliver trainings on IT infrastructure system processes.

Technical Challenge Preparation:

  • Brush up on your knowledge of Microsoft technologies and cloud solutions, including Azure, MS 365, Microsoft Exchange, and MS Teams.
  • Familiarize yourself with ITIL best practices for IT service management.
  • Prepare for hands-on technical assessments that focus on system design, implementation, and problem-solving.

ATS Keywords: [See the comprehensive list of ATS keywords at the end of this document]

📝 Enhancement Note: The interview process for the IT Systems Engineer role at PSI CRO is designed to assess technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to provide detailed technical documentation and case studies that showcase their experience in IT infrastructure and systems.

🛠 Technology Stack & Web Infrastructure

Microsoft Technologies:

  • Windows Server: Expert knowledge of Microsoft Windows Server and Active Directory (including ADFS, PKI) is required for this role.
  • Microsoft Exchange: Strong understanding and hands-on experience with SMTP, SPF, DKIM, DMARC, Microsoft Exchange in high-available and hybrid configurations is essential.
  • Azure: Experience with Azure is required, with a focus on cloud solution design and implementation.
  • MS 365 & MS Teams: Experience with MS 365 and MS Teams is required, with a focus on setup, configuration, and integration.

Networking:

  • Cisco: Expert knowledge and experience with TCP/IP, DNS, DHCP, IP routing, and switching on Cisco CCNA or greater level is required.
  • LAN & WAN: Experience in optimizing and maintaining LAN and WAN is required.

Server & Virtualization:

  • HP/HPE: Experience in managing HP/HPE hardware is required.
  • VMware: Knowledge of virtualization concepts and practical hands-on experience on VMware Certified Professional level is preferred.

Monitoring & Backup:

  • Splunk, Zabbix, Nagios/Icinga: Experience in setting up centralized monitoring and logging systems is required.
  • Veeam Backup: Experience with Veeam Backup is required.

📝 Enhancement Note: The IT Systems Engineer role at PSI CRO requires expert knowledge and experience in Microsoft technologies, cloud solutions, and networking. Candidates should be comfortable working with a wide range of hardware and software components, with a focus on system design, implementation, and problem-solving.

👥 Team Culture & Values

IT Department Values:

  • Customer Focus: The IT department at PSI is committed to providing high-quality, timely IT support and services tailored to the needs of the company's business processes and operations.
  • Collaboration: The IT department works closely with other departments to ensure that IT infrastructure systems and networks meet their needs and support PSI's business processes and operations.
  • Continuous Improvement: The IT department is committed to continuous improvement, with a focus on optimizing and enhancing IT infrastructure systems and networks.
  • Expertise: The IT department values expertise and encourages team members to develop their skills and knowledge in their respective areas of specialization.

Collaboration Style:

  • Cross-Functional Collaboration: The IT department at PSI works closely with other departments, including clinical operations, data management, and biostatistics, to provide IT support and services tailored to their needs.
  • Knowledge Sharing: The IT department encourages team members to share their knowledge and expertise with one another, fostering a culture of continuous learning and development.
  • Peer Programming: The IT department uses peer programming practices to ensure that technical solutions are well-designed, efficient, and effective.

📝 Enhancement Note: The IT department at PSI CRO values collaboration, continuous improvement, and expertise. Candidates should be comfortable working in a cross-functional environment, with a focus on knowledge sharing and peer programming.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • System Design & Implementation: The IT Systems Engineer role requires strong system design and implementation skills, with a focus on Microsoft technologies and cloud solutions.
  • Problem-Solving: The role requires strong problem-solving skills, with a focus on troubleshooting and resolving reported errors.
  • Optimization: The IT Systems Engineer is responsible for optimizing and enhancing PSI's IT infrastructure systems and networks, with a focus on performance, scalability, and reliability.
  • Emerging Technologies: The role requires a strong understanding of emerging technologies and their potential impact on PSI's IT infrastructure systems and networks.

Learning & Development Opportunities:

  • Technical Training: PSI offers opportunities for technical training and development, with a focus on Microsoft technologies, cloud solutions, and ITIL best practices.
  • Conferences & Events: PSI encourages team members to attend industry conferences and events, with a focus on emerging technologies and best practices.
  • Mentorship: PSI offers mentorship opportunities for team members looking to develop their skills and knowledge in specific areas of expertise.

📝 Enhancement Note: The IT Systems Engineer role at PSI CRO offers opportunities for technical growth and development, with a focus on system design, implementation, problem-solving, and optimization. Candidates should be prepared to take on increasing levels of responsibility and demonstrate their ability to lead and mentor junior team members.

💡 Interview Preparation

Technical Questions:

  • Microsoft Technologies: Be prepared to discuss your experience with Microsoft technologies, including Windows Server, Active Directory, Microsoft Exchange, Azure, MS 365, and MS Teams.
  • Networking: Be prepared to discuss your experience with TCP/IP, DNS, DHCP, IP routing, and switching on Cisco CCNA or greater level.
  • System Design & Implementation: Be prepared to discuss your experience in designing and implementing complex IT infrastructure systems and networks.
  • Problem-Solving: Be prepared to discuss your problem-solving skills and experience in troubleshooting and resolving reported errors.

Company & Culture Questions:

  • Company Culture: Be prepared to discuss your understanding of PSI's company culture, with a focus on diversity, inclusion, and collaboration.
  • IT Department Values: Be prepared to discuss your understanding of the IT department's values, with a focus on customer focus, collaboration, continuous improvement, and expertise.
  • Cross-Functional Collaboration: Be prepared to discuss your experience working with other departments, with a focus on knowledge sharing and peer programming.

Portfolio Presentation Strategy:

  • Case Studies: Prepare case studies or projects that showcase your experience in IT infrastructure and systems, with a focus on system design, implementation, and problem-solving.
  • Technical Documentation: Include detailed technical documentation and procedures for IT infrastructure systems you have designed, implemented, or maintained.
  • Presentation Skills: Demonstrate your ability to translate complex technical specifications into clear, non-technical requirements and deliver trainings on IT infrastructure system processes.

📝 Enhancement Note: The interview process for the IT Systems Engineer role at PSI CRO is designed to assess technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to provide detailed technical documentation and case studies that showcase their experience in IT infrastructure and systems.

📌 Application Steps

To apply for this IT Systems Engineer position at PSI CRO:

  1. Customize Your Resume: Tailor your resume to highlight your experience in IT infrastructure and systems, with a focus on Microsoft technologies, cloud solutions, and networking.
  2. Prepare Your Portfolio: Prepare case studies or projects that showcase your experience in IT infrastructure and systems, with a focus on system design, implementation, and problem-solving. Include detailed technical documentation and procedures for IT infrastructure systems you have designed, implemented, or maintained.
  3. Research the Company: Familiarize yourself with PSI CRO's company culture, with a focus on diversity, inclusion, and collaboration. Understand the company's mission, values, and strategic goals.
  4. Prepare for the Interview: Review the interview process and prepare for technical assessments, behavioral interviews, and final interviews. Brush up on your knowledge of Microsoft technologies, cloud solutions, and ITIL best practices. Prepare for hands-on technical assessments that focus on system design, implementation, and problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT Systems Engineer industry-standard assumptions. All details should be verified directly with PSI CRO before making application decisions.

ATS Keywords:

Programming Languages:

  • Python
  • PowerShell
  • Bash
  • SQL

Web Frameworks:

  • Microsoft .NET
  • Azure SDK
  • Microsoft Exchange SDK

Server Technologies:

  • Microsoft Windows Server
  • Active Directory
  • Azure
  • VMware vCenter Server
  • HP/HPE Hardware
  • Cisco Networking

Databases:

  • Microsoft SQL Server
  • Azure SQL Database
  • MySQL

Tools:

  • SCCM
  • ServiceNow
  • Splunk
  • Zabbix
  • Nagios/Icinga
  • Veeam Backup
  • VMware vSphere
  • Microsoft Exchange Server

Methodologies:

  • ITIL
  • Agile
  • Scrum

Soft Skills:

  • Problem-solving
  • Troubleshooting
  • System design
  • Leadership
  • Mentoring
  • Collaboration
  • Knowledge sharing
  • Peer programming

Industry Terms:

  • IT Infrastructure
  • Networking
  • Cloud Solutions
  • Server Management
  • IT Service Management
  • ITIL
  • Agile
  • Scrum
  • Microsoft Technologies
  • Azure
  • MS 365
  • Microsoft Exchange
  • MS Teams
  • Cisco
  • HP/HPE
  • VMware
  • IT Systems Engineer
  • IT Department
  • IT Manager
  • IT Architect
  • Technical Documentation
  • Portfolio
  • Case Studies
  • Projects
  • Technical Assessment
  • Behavioral Interview
  • Final Interview
  • ATS Keywords
  • Resume Optimization
  • Technical Interview Preparation
  • Company Research
  • IT Systems Engineer Career Path
  • IT Infrastructure Systems
  • Microsoft Technologies
  • Cloud Solutions
  • Networking
  • Server Management
  • IT Service Management
  • ITIL
  • Agile
  • Scrum
  • IT Systems Engineer Role
  • IT Department Values
  • Collaboration
  • Continuous Improvement
  • Expertise
  • Cross-Functional Collaboration
  • Knowledge Sharing
  • Peer Programming
  • Technical Challenges
  • Learning & Development Opportunities
  • Technical Questions
  • Company & Culture Questions
  • Portfolio Presentation Strategy
  • Application Steps
  • IT Systems Engineer Role Overview
  • PSI CRO Company Context
  • IT Systems Engineer Role Summary
  • IT Systems Engineer Primary Responsibilities
  • IT Systems Engineer Skills & Qualifications
  • IT Systems Engineer Portfolio & Project Requirements
  • IT Systems Engineer Compensation & Benefits
  • IT Systems Engineer Team & Company Context
  • IT Systems Engineer Career & Growth Analysis
  • IT Systems Engineer Work Environment
  • IT Systems Engineer Application & Technical Interview Process
  • IT Systems Engineer Technology Stack & Web Infrastructure
  • IT Systems Engineer Team Culture & Values
  • IT Systems Engineer Challenges & Growth Opportunities
  • IT Systems Engineer Interview Preparation
  • IT Systems Engineer Application Steps

Application Requirements

A university degree in Computer Science or a related field is required, along with expert knowledge in various IT systems and protocols. Strong hands-on experience with Microsoft Windows Server, Active Directory, and cloud solutions is essential.