IT Systems Administrator II at QGenda

📍 Job Overview

Job Title: IT Systems Administrator II
Company: QGenda
Location: Atlanta, Georgia, United States
Job Type: On-site
Category: Server Administration
Date Posted: June 17, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on supporting QGenda's internal teams by managing software, hardware, and network support, with a strong emphasis on Apple products and customer service.
The IT Systems Administrator II will be responsible for troubleshooting, configuring, and maintaining systems and applications to ensure optimal performance and user satisfaction.
This role involves collaborating with various teams to provide training, updates, and continuous learning on applicable programs, fostering a productive and efficient work environment.
The ideal candidate will have a passion for technology, teamwork, and providing exceptional customer service, with a strong analytical mindset and problem-solving skills.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a broad range of technical skills, including software and hardware support, networking, and user training, with a focus on Apple products and Google Workspace applications.
🔧 Software, Hardware, and Network Support: Troubleshoot and resolve technical issues related to software, hardware, and network infrastructure, ensuring minimal downtime and optimal performance.
🎓 User Training and Onboarding: Provide startup, basic, and advanced training to users in aligned departments, focusing on software programs like Google Workspace, Apple laptops, and mobile devices.
📦 Inventory Management: Maintain current and accurate inventory for all IT assets, including hardware and software, to ensure efficient tracking and management.
🛠️ System Configuration and Deployment: Manage standard deployment or implementation of hardware/software solutions, ensuring they meet the needs of the business units and users.
📝 Documentation: Document activities, accomplishments, and troubleshooting steps to ensure knowledge sharing and continuous improvement.
🔒 Security and Compliance: Ensure that all systems and applications comply with relevant security standards and regulations, protecting QGenda's data and infrastructure.
📊 Performance Monitoring: Monitor system performance and usage, identifying trends, and proactively addressing potential issues to maintain optimal system health.

🎓 Skills & Qualifications

Education:

📚 Bachelor's Degree: A bachelor's degree in Computer Science, Information Technology, or a related field is required for this role.

Experience:

🕒 2+ Years of Experience: Candidates should have at least 2 years of experience in IT or a related field, with a strong focus on software, hardware, and network support.

Required Skills:

🍎 Apple Products Support: Proven expertise in supporting Apple products, including laptops, desktops, and mobile devices.
🛠️ Troubleshooting: Strong troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
📝 Documentation: Excellent documentation skills, with the ability to create clear and concise technical documentation.
📦 Inventory Management: Experience managing IT asset inventory, including hardware and software.
🔒 Security Awareness: Strong understanding of IT security best practices and compliance requirements.
📊 Performance Monitoring: Familiarity with monitoring tools and performance metrics for IT systems and applications.

Preferred Skills:

🔧 Networking: Basic understanding of networking and routing protocols.
📝 Scripting: Proficiency in scripting languages like PowerShell or Bash for automating tasks and improving efficiency.
🛠️ Configuration Management: Experience with configuration management tools like Ansible or Puppet.
📊 Data Analysis: Familiarity with data analysis tools and techniques for identifying trends and optimizing system performance.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

🍎 Apple Products Portfolio: Demonstrate your expertise in supporting Apple products by showcasing your experience with various Apple devices, operating systems, and relevant software.
🛠️ Troubleshooting Case Studies: Highlight your troubleshooting skills by presenting case studies that illustrate your ability to diagnose and resolve complex technical issues.
📝 Documentation Examples: Provide examples of your technical documentation, showcasing your ability to create clear and concise guides for users and other IT professionals.
📦 Inventory Management Projects: Include projects that demonstrate your experience managing IT asset inventory, including hardware and software.

Technical Documentation:

📝 Standard Operating Procedures (SOPs): Document standard operating procedures for common IT tasks, ensuring consistency and efficiency in your work processes.
📊 Performance Metrics: Define and track key performance indicators (KPIs) for IT systems and applications, continuously monitoring and optimizing performance.
🛠️ Automation Scripts: Develop and maintain automation scripts to streamline IT tasks and improve efficiency.

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (based on regional market research and experience level)

Benefits:

🩺 Medical Insurance: Fully company-paid medical, dental, and vision insurance options for both in-person and virtual care.
🌴 Paid Time Off (PTO): Generous PTO policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance.
🍼 Paid Parental Leave: Paid leave for birth, adoption, or permanent placement, supporting employees during major life events.
💰 401(k) with Company Match: Retirement savings plan with company match, helping employees plan for their future.
🏠 Hybrid Working Model: Options to work in a hybrid-working model or remotely from home, depending on the position.
🎉 Annual Costco Membership: Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks to enhance employee well-being and work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare workforce management technology, empowering healthcare organizations to better onboard, deploy, and manage their workforce.

Company Size: Medium-sized company (450-999 employees), fostering a dynamic work environment that values growth, innovation, and collaboration.

Founded: 2006, with a strong commitment to creating a dynamic work environment that fosters growth, innovation, and collaboration.

Team Structure:

🌐 IT Team: The IT team consists of various roles, including IT Systems Administrators, IT Support Specialists, and IT Project Managers, working together to ensure optimal IT infrastructure and user satisfaction.
🤝 Cross-Functional Collaboration: The IT team collaborates closely with other departments, such as Sales, Marketing, and Customer Success, to ensure that IT solutions meet the needs of the business and users.

Development Methodology:

🔄 Agile/Scrum Methodologies: QGenda follows Agile/Scrum methodologies for software development, ensuring continuous improvement and customer satisfaction.
📝 Code Review and Quality Assurance: The IT team emphasizes code review, testing, and quality assurance practices to ensure the delivery of high-quality, reliable IT solutions.
📦 Deployment Strategies: QGenda employs deployment strategies, CI/CD pipelines, and server management tools to ensure efficient and secure IT infrastructure.

Company Website: QGenda

📝 Enhancement Note: QGenda's culture values innovation, collaboration, and continuous learning, with a strong focus on empowering employees to make a difference in the healthcare industry.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate IT Systems Administrator, responsible for managing and maintaining IT infrastructure, providing user support, and driving continuous improvement in IT services.

Reporting Structure: The IT Systems Administrator II reports directly to the IT Manager, collaborating with other IT team members and stakeholders to ensure optimal IT infrastructure and user satisfaction.

Technical Impact: This role has a significant impact on QGenda's IT infrastructure, user experience, and overall business operations, ensuring that IT systems and applications support the company's mission to empower healthcare organizations.

Growth Opportunities:

💥 Technical Leadership: With experience and strong performance, IT Systems Administrators can progress to IT Manager or Senior IT roles, overseeing teams and driving strategic IT initiatives.
🌟 Specialization: IT Systems Administrators can specialize in specific areas, such as networking, security, or cloud infrastructure, becoming subject matter experts and driving innovation in their respective fields.
💻 Software Development: With relevant experience and skills, IT Systems Administrators can transition into software development roles, contributing to the development and maintenance of QGenda's software platforms.

📝 Enhancement Note: QGenda offers numerous growth opportunities for IT professionals, with a strong focus on technical leadership, specialization, and career progression.

🌐 Work Environment

Office Type: Hybrid work environment, with options to work on-site, remotely, or a combination of both, depending on the role and team requirements.

Office Location(s): QGenda's headquarters is located in Atlanta, Georgia, with additional offices in other major cities across the United States.

Workspace Context:

💻 Workstation: Modern workstations equipped with multiple monitors, ensuring optimal productivity and user experience.
📱 Mobile Devices: Access to mobile devices, such as smartphones and tablets, to support remote work and on-the-go access to IT resources.
📈 Performance Metrics: Tools and dashboards to monitor system performance, ensuring optimal IT infrastructure and user satisfaction.

Work Schedule: Standard full-time work schedule, with flexibility for deployment windows, maintenance, and project deadlines as needed.

📝 Enhancement Note: QGenda's hybrid work environment fosters a balance between on-site collaboration and remote flexibility, empowering employees to work in the best setting for their needs and preferences.

📄 Application & Technical Interview Process

Interview Process:

📝 Resume Screening: Initial resume screening to assess candidates' qualifications, experience, and skills.
📞 Phone Screen: A brief phone call to discuss the role, company culture, and answer any initial questions.
📝 Technical Assessment: A hands-on technical assessment, focusing on troubleshooting, configuration, and problem-solving skills.
🤝 On-Site Interview: An on-site interview with the IT team, focusing on cultural fit, team dynamics, and long-term career goals.

Portfolio Review Tips:

🍎 Apple Products Portfolio: Highlight your experience with Apple products, including specific case studies and success stories.
🛠️ Troubleshooting Case Studies: Focus on complex technical issues you've resolved, demonstrating your analytical skills and problem-solving abilities.
📝 Documentation Examples: Showcase your ability to create clear and concise technical documentation, with a focus on user-friendly guides and best practices.
📦 Inventory Management Projects: Highlight your experience managing IT asset inventory, including hardware and software, with a focus on efficiency and accuracy.

Technical Challenge Preparation:

🍎 Apple Products: Brush up on your knowledge of Apple products, including operating systems, hardware, and relevant software.
🛠️ Troubleshooting: Practice common troubleshooting scenarios and develop your problem-solving skills through online resources and hands-on exercises.
📝 Documentation: Familiarize yourself with best practices for creating clear and concise technical documentation, using tools like Microsoft Word or Google Docs.

ATS Keywords: [Comprehensive list of IT and server administration-relevant keywords for resume optimization, organized by category: hardware, software, networking, security, user support, and IT management]

📝 Enhancement Note: QGenda's interview process focuses on assessing candidates' technical skills, cultural fit, and long-term career goals, with a strong emphasis on troubleshooting, problem-solving, and documentation skills.

📌 Application Steps

To apply for this IT Systems Administrator II position at QGenda:

📝 Tailor Your Resume: Customize your resume to highlight your relevant experience, skills, and accomplishments, with a focus on Apple products, troubleshooting, and user support.
📝 Prepare for Technical Assessment: Brush up on your technical skills, focusing on Apple products, troubleshooting, and documentation, and practice common interview questions and scenarios.
📝 Research QGenda: Learn about QGenda's mission, culture, and values, and prepare thoughtful questions to ask during the interview process.
📞 Follow Up: After each stage of the interview process, follow up with the hiring manager or HR representative to express your interest and reiterate your qualifications.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT industry-standard assumptions. All details should be verified directly with QGenda before making application decisions.

IT Systems Administrator II