📍 Job Overview

Job Title: IT Systems Administrator
Company: ComTec Solutions LLC
Location: Philadelphia, PA, United States
Job Type: On-site
Category: Server Administration
Date Posted: 2025-08-01
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide proactive and reactive IT support to customers, troubleshoot server and network issues, and manage customer tickets.
Key Technologies: Microsoft Windows Server, Active Directory, Microsoft Exchange, firewall technologies, and various server/workstation peripherals.
Industry Context: The role involves supporting complex networks and providing technical support to clients, requiring strong communication and troubleshooting skills.

📝 Enhancement Note: This role focuses on on-site support, with up to 50% travel required, indicating a hands-on, customer-facing position.

💻 Primary Responsibilities

Customer Support: Respond to customer inquiries, create and manage tickets, and provide service or escalation as necessary.
Technical Support: Troubleshoot desktop, server, and network issues, including administering and maintaining end-user accounts, password resets/unlocks, and email setup and support.
Proactive Maintenance: Perform remote and on-site scheduled maintenance to prevent issues and ensure optimal performance.
Documentation: Accurately enter and maintain case information, including notes and resolution, and adhere to departmental policies for reporting and managing requests and change control.
Emergency On-Call Rotation: Participate in emergency on-call rotation schedules to provide 24/7 support when needed.

📝 Enhancement Note: The role requires a proactive approach to problem-solving, with a focus on preventing issues and maintaining high service levels.

🎓 Skills & Qualifications

Education: Bachelor's degree preferred, but not required. Relevant certifications such as MCP/MCSA/MCSE/MCTS/MCITP and CompTIA A+ and Network+ are preferred but not mandatory.

Experience: At least 3 years of relevant experience in supporting complex networks and/or providing technical support.

Required Skills:

Strong understanding of available tools to assist in daily tasks.
In-depth knowledge of server-based software issues and troubleshooting abilities, particularly with Microsoft technologies:
- Microsoft Windows Server 2003/2008/2008 R2/2016 (x32 and x64)
- Microsoft Windows Active Directory Infrastructure
- On-premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365
- Microsoft Terminal Server 2003/2008/ R2 x32 and x64
- Major Anti-Virus solutions
- Enterprise-class backup solutions
Very knowledgeable of various server/workstation peripherals such as USB/NAS drives.
Working knowledge of firewall technologies including SonicWALL and Cisco ASA.
Strong written and verbal communication skills.
Pleasant and professional demeanor in all client and internal communications.
Ability to multi-task, work independently, and make effective decisions.
Strong organization skills and ability to operate efficiently throughout daily tasks.
Empathy and professionalism with users at all times.
Ability to work well with clients at all levels, from executive to IT to end user.

Preferred Skills:

Experience with HP and Dell equipment and general understanding of storage solutions.
Knowledge and understanding of AD, DNS, the Internet, and mail flow.

📝 Enhancement Note: While certifications are preferred, the role emphasizes practical experience and strong communication skills, indicating a focus on real-world problem-solving abilities.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in troubleshooting server-based software issues, with a focus on Microsoft technologies.
Showcase your ability to manage customer tickets and provide proactive and reactive IT support.
Highlight your experience with firewall technologies and enterprise-class backup solutions.

Technical Documentation:

Provide examples of accurate case information, including notes and resolution, demonstrating your ability to document and manage requests and change control.
Showcase your understanding of AD, DNS, the Internet, and mail flow through relevant projects or case studies.

📝 Enhancement Note: As this role focuses on customer support and troubleshooting, a portfolio should emphasize real-world problem-solving examples and customer success stories.

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (based on local market rates for mid-level server administrators in the Philadelphia area)

Benefits:

Internal IT support as needed.
Ability to identify sales opportunities and pass information to the correct team members.
Other benefits as required by the company.

Working Hours: 40 hours per week, with occasional evening or weekend work and emergency on-call rotation.

📝 Enhancement Note: While specific benefits are not listed, the role offers opportunities for internal growth and sales opportunities, indicating a focus on employee development and engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services and Consulting

Company Size: Medium-sized company, with a focus on providing IT services and solutions to clients.

Founded: Not specified

Team Structure:

The IT Services Group, which includes the Network Administrator position, focuses on providing proactive and reactive IT support to customers.
The role reports directly to the Manager, IT Services.

Development Methodology:

The role involves working with established protocols and departmental policies for reporting and managing requests and change control.
The position requires participation in emergency on-call rotation schedules to provide 24/7 support when needed.

Company Website: ComTec Solutions

📝 Enhancement Note: As a medium-sized IT services and consulting company, ComTec Solutions focuses on providing IT support and solutions to clients, with a strong emphasis on customer service and satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Server Administrator, responsible for providing proactive and reactive IT support to customers, troubleshooting server and network issues, and managing customer tickets.

Reporting Structure: Reports directly to the Manager, IT Services.

Technical Impact: The role has a direct impact on customer satisfaction and the overall performance of the IT infrastructure, requiring strong troubleshooting skills and a focus on preventing issues and maintaining high service levels.

Growth Opportunities:

Internal IT support and sales opportunities.
Other benefits as required by the company, indicating potential for career growth and development within the organization.

📝 Enhancement Note: While specific growth opportunities are not listed, the role offers opportunities for internal growth and sales opportunities, indicating a focus on employee development and engagement.

🌐 Work Environment

Office Type: On-site, with up to 50% travel required.

Office Location(s): Rochester, NY, with occasional travel to other locations as needed.

Workspace Context:

The role involves working with customers on-site and remotely, requiring strong communication and troubleshooting skills.
The position may require working in various environments, including client offices and data centers.
The role requires participation in emergency on-call rotation schedules to provide 24/7 support when needed.

Work Schedule: 40 hours per week, with occasional evening or weekend work and emergency on-call rotation.

📝 Enhancement Note: As an on-site role with up to 50% travel required, the position offers opportunities to work in various environments and interact with clients directly, emphasizing strong communication and customer service skills.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience and qualifications for the role.
On-site Interview: A visit to the ComTec Solutions office in Rochester, NY, to meet with the hiring manager and other team members, discuss your experience and fit for the role, and complete a technical assessment.
Final Decision: A decision will be made based on your interview performance, technical assessment, and references.

Portfolio Review Tips:

Highlight your experience in troubleshooting server-based software issues, with a focus on Microsoft technologies.
Showcase your ability to manage customer tickets and provide proactive and reactive IT support.
Demonstrate your understanding of firewall technologies and enterprise-class backup solutions.

Technical Challenge Preparation:

Brush up on your knowledge of Microsoft Windows Server, Active Directory, Microsoft Exchange, and firewall technologies.
Prepare for troubleshooting scenarios and be ready to explain your approach to solving problems and preventing issues.
Familiarize yourself with the company's products and services, and be prepared to discuss how your skills and experience align with the role's requirements.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Server Technologies: Microsoft Windows Server, Active Directory, Microsoft Exchange, firewall technologies, enterprise-class backup solutions.
Troubleshooting Skills: Server-based software issues, network issues, customer support, proactive and reactive IT support.
Communication Skills: Written and verbal communication, customer service, empathy, professionalism.
Industry Terms: IT services, IT consulting, customer support, technical support, network administration.

📝 Enhancement Note: As a mid-level server administrator role, the interview process focuses on assessing your technical skills and experience, with a strong emphasis on troubleshooting and customer service abilities.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Microsoft Windows Server 2003/2008/2008 R2/2016 (x32 and x64)
Microsoft Windows Active Directory Infrastructure
On-premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365
Microsoft Terminal Server 2003/2008/ R2 x32 and x64
Major Anti-Virus solutions
Enterprise-class backup solutions

Firewall Technologies:

SonicWALL
Cisco ASA

Peripherals and Tools:

Various server/workstation peripherals such as USB/NAS drives
HP and Dell equipment
Storage solutions

📝 Enhancement Note: The technology stack focuses on Microsoft technologies, with an emphasis on server-based software issues and firewall technologies, indicating a strong focus on Windows Server administration and network security.

👥 Team Culture & Values

Web Development Values:

Strong communication skills, with a focus on customer service and professionalism.
Empathy and understanding of user needs, with a focus on preventing issues and maintaining high service levels.
Ability to work well with clients at all levels, from executive to IT to end user.
Results-oriented and energetic, with a focus on delivering high-quality IT support and solutions.

Collaboration Style:

The role involves working with customers on-site and remotely, requiring strong communication and troubleshooting skills.
The position may require working in various environments, including client offices and data centers.
The role requires participation in emergency on-call rotation schedules to provide 24/7 support when needed.

📝 Enhancement Note: As a customer-facing role, the team culture emphasizes strong communication, customer service, and professionalism, with a focus on delivering high-quality IT support and solutions.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting server-based software issues, with a focus on Microsoft technologies.
Managing customer tickets and providing proactive and reactive IT support.
Working with firewall technologies and enterprise-class backup solutions.

Learning & Development Opportunities:

Internal IT support and sales opportunities.
Other benefits as required by the company, indicating potential for career growth and development within the organization.

📝 Enhancement Note: As a mid-level server administrator role, the technical challenges focus on troubleshooting and customer service abilities, with opportunities for career growth and development within the organization.

💡 Interview Preparation

Technical Questions:

Server Technologies: What is your experience with Microsoft Windows Server, Active Directory, and Microsoft Exchange? Can you describe a scenario where you had to troubleshoot a complex issue with one of these technologies?
Firewall Technologies: How do you approach configuring and managing firewall technologies, such as SonicWALL and Cisco ASA? Can you describe a scenario where you had to secure a network using these technologies?
Troubleshooting Skills: Can you walk us through your troubleshooting process for server-based software issues? How do you approach preventing issues and maintaining high service levels?

Company & Culture Questions:

Company Values: How do you align with ComTec Solutions' values and culture? Can you provide an example of how you have demonstrated these values in a previous role?
Customer Service: How do you approach providing excellent customer service, particularly in a remote or on-site support role? Can you describe a scenario where you went above and beyond to ensure customer satisfaction?

Portfolio Presentation Strategy:

Highlight your experience in troubleshooting server-based software issues, with a focus on Microsoft technologies.
Showcase your ability to manage customer tickets and provide proactive and reactive IT support.
Demonstrate your understanding of firewall technologies and enterprise-class backup solutions.

📝 Enhancement Note: As a mid-level server administrator role, the interview process focuses on assessing your technical skills and experience, with a strong emphasis on troubleshooting and customer service abilities. The company values and culture questions provide an opportunity to demonstrate your fit for the role and the organization.

📌 Application Steps

To apply for this IT Systems Administrator position:

Submit your application through the application link provided on the job listing.
Customize your resume to highlight your relevant experience and skills, with a focus on troubleshooting and customer service abilities.
Prepare a portfolio that showcases your experience in troubleshooting server-based software issues, with a focus on Microsoft technologies.
Research ComTec Solutions and the IT Services Group to ensure a strong understanding of the company, its products, and services.
Prepare for the interview process by brushing up on your technical skills and understanding the company's values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Systems Administrator