IT Support Systems Administrator (Local) at Republic Airways

📍 Job Overview

Job Title: IT Support Systems Administrator (Local)
Company: Republic Airways
Location: Indianapolis, Indiana, United States
Job Type: On-site, Full-time
Category: IT Support & Systems Administration
Date Posted: 2025-08-01
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

💻 Manage and maintain IT corporate applications and systems, ensuring minimal disruption to LIFT Academy students, associates, and business units.
🛫 Provide technical support and end-user support for flight simulators (Vertex, Frasca, Diamond) and other IT systems.
🤝 Collaborate with business units, vendors, and internal teams to ensure optimal application performance and timely updates.
📝 Enhancement Note: This role requires a strong balance of technical skills and interpersonal abilities to effectively manage IT systems and stakeholders.

💻 Primary Responsibilities

🛫 Flight Simulator Support
- Manage upgrade and maintenance of flight simulator systems, ensuring minimal disruption to training operations.
- Perform functional check-outs and software verifications, communicating system status and readiness to simulator operators and training staff.
- Respond rapidly to equipment failures and simulator disruptions, coordinating operational assistance with end-users and providing timely updates to stakeholders.
- Manage parts logistics, including receipt, repair coordination, and post-repair validation.
- Conduct thorough troubleshooting in collaboration with end users, ensuring resolution feedback loops are closed effectively.
🏢 Service Center
- Serve as administrator of assigned IT and business unit applications/systems.
- Monitor applications and systems to proactively identify issues, communicate potential impacts to stakeholders, and provide documented resolution paths including root-cause analysis (RCA).
- Ensure all assigned IT tickets are addressed promptly, tracking and communicating status of changes, outages, and resolutions to affected stakeholders.
- Recognize, research, and resolve user issues, escalating complex challenges to specialists while maintaining transparency with end users.
- Configure system user accounts and provide timely support for logon and password concerns.
- Develop and maintain business process automations in Microsoft Power Platform, with updates shared regularly with business unit leaders to measure efficiency gains.
- Respond to inquiries using comprehensive knowledge of systems and ensure users are informed of status and solutions throughout the lifecycle of their request.
- Configure, deploy, and support mobile and desktop hardware including iPads, PCs, laptops, and peripherals.
🤝 Business Partnership & Communication
- Manage vendor and internal relationships to ensure optimal application performance and timely updates.
- Coordinate with business units to streamline application workflows and align IT processes with operational goals.
- Participate in cross-functional solution and technical functionality reviews to assess business impact, communicate technical constraints, and gather feedback for continuous improvement.
- Serve as a visible and accessible point of contact for system support, maintaining timely, professional, and solution-focused interactions.
- Mentor new associates on best practices, service desk culture, and effective stakeholder engagement.
📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and effective communication to manage diverse stakeholders and maintain optimal IT system performance.

🎓 Skills & Qualifications

Education: Bachelor’s degree (B.A. /B.S.) in Computer Science, Information Technology, or equivalent experience.

Experience: At least three (3) years in an IT environment, with experience in software configuration management and SharePoint Online.

Required Skills:

Proven experience in IT support and systems administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration skills.
Working knowledge of O365 Tools and Microsoft Power Platform.
Experience with mobile management tools such as Intune, Jamf, etc. (preferred).

Preferred Skills:

Working knowledge and experience of flight simulator systems Vertex, Frasca, and Diamond.
Agile/Scrum knowledge and experience with project environments such as JIRA.
Experience with FreshService or similar ticketing/request platforms.
Experience with Intune or similar mobility management tools.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Excellent presentation and communication skills, with the ability to engage with multiple technical and business stakeholders and leaders.

Reasoning/Problem Solving Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Decision Making:

Makes decisions daily on use of resources, performance, and budgets. Decisions could require additional expenditure of resources if not sound decisions.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (based on industry standards for IT Support & Systems Administration roles in Indianapolis, IN)

Benefits:

Comprehensive medical, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off (vacation, sick, and holidays).
Employee assistance program.
Tuition reimbursement and professional development opportunities.
Discounted airline travel.

Working Hours: Full-time (40 hours/week), with the possibility of working overtime or on-call rotations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation and airline services.

Company Size: Medium (approximately 5,000 employees)

Founded: 1973 (as a regional airline, Republic Airways has since grown and expanded its services)

Team Structure:

IT department with various teams, including IT Support, IT Infrastructure, and IT Applications.
Cross-functional collaboration with business units, including Flight Operations, Maintenance, and Training.
Flat hierarchy with a focus on agility and adaptability.

Development Methodology:

Agile/Scrum methodologies for IT projects and application development.
Cross-functional collaboration and regular stand-ups to ensure alignment with business goals.
Continuous improvement and regular feedback cycles.

Company Website: Republic Airways

📝 Enhancement Note: Republic Airways places a strong emphasis on safety, reliability, and customer service, which translates to the IT department's focus on maintaining optimal system performance and minimizing disruptions.

📈 Career & Growth Analysis

IT Support Systems Administrator Career Level: Mid-level role responsible for managing and maintaining IT corporate applications and systems, with a focus on flight simulator support and service center administration.

Reporting Structure: Reports directly to the IT Support Manager, with regular interactions with business unit leaders, vendors, and internal IT teams.

Technical Impact: Ensures the smooth operation of IT systems and applications, minimizing disruptions to LIFT Academy students, associates, and business units. Provides technical support and troubleshooting expertise to end-users and stakeholders.

Growth Opportunities:

Technical Growth: Develop expertise in specific IT systems, applications, or emerging technologies to take on more specialized roles within the IT department.
Leadership Growth: Demonstrate strong leadership skills and mentoring abilities to progress into management or senior IT roles.
Cross-functional Growth: Collaborate with business units to gain a deeper understanding of airline operations and contribute to process improvements and strategic initiatives.

📝 Enhancement Note: Career progression in this role may involve specializing in specific IT systems or applications, taking on leadership responsibilities, or expanding into cross-functional roles within the airline industry.

🌐 Work Environment

Office Type: Modern, collaborative office environment with a focus on agility and adaptability.

Office Location(s): Indianapolis Headquarters, with potential for remote work or travel to other Republic Airways locations.

Workspace Context:

💻 Access to modern hardware and software tools to perform job duties effectively.
🤝 Collaborative workspaces and regular team meetings to facilitate communication and knowledge sharing.
🛫 Opportunities to work with flight simulator systems and other specialized IT equipment.

Work Schedule: Full-time (40 hours/week), with the possibility of working overtime or on-call rotations to support flight operations and maintenance.

📝 Enhancement Note: The work environment at Republic Airways encourages collaboration, innovation, and continuous learning, with a strong focus on safety, reliability, and customer service.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, technical proficiency, and cultural fit.
Technical Assessment: A hands-on test or challenge to evaluate problem-solving skills, troubleshooting abilities, and familiarity with relevant IT systems and applications.
On-site Interview: A face-to-face meeting with IT Support leadership, business unit stakeholders, and/or end-users to discuss technical skills, experience, and cultural fit.
Final Decision: A review of candidate qualifications, interview performance, and references to make a hiring decision.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on IT support and systems administration skills, with a focus on troubleshooting, problem-solving, and communication.
Familiarize yourself with Republic Airways' mission, values, and company culture to demonstrate a strong fit and commitment to the organization's goals.
Prepare for behavioral interview questions that focus on problem-solving, collaboration, and adaptability.

ATS Keywords:

Programming Languages & Tools: Python, PowerShell, Microsoft Power Platform, O365 Tools, SharePoint Online, Intune, Jamf, FreshService, JIRA.
IT Systems & Infrastructure: Flight simulators (Vertex, Frasca, Diamond), IT corporate applications, business unit applications, mobile management tools.
Soft Skills: Troubleshooting, problem-solving, communication, collaboration, adaptability, leadership, mentoring.

📝 Enhancement Note: Republic Airways values candidates who demonstrate strong technical skills, adaptability, and a commitment to customer service and safety.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

IT Support Systems Administrator Values:

🛠 Technical excellence and continuous learning to maintain optimal IT system performance and minimize disruptions.
🤝 Strong collaboration and communication skills to effectively manage stakeholders and end-users.
💡 Problem-solving mindset and adaptability to address diverse challenges and find innovative solutions.
🌟 Commitment to safety, reliability, and customer service, aligning with Republic Airways' core values.

Collaboration Style:

🤝 Cross-functional collaboration with business units, vendors, and internal IT teams to ensure alignment with business goals and optimal IT system performance.
💬 Open and transparent communication, with regular updates and feedback on IT ticket status, changes, outages, and resolutions.
💡 Knowledge sharing and mentoring to foster a culture of continuous learning and improvement.

📝 Enhancement Note: Republic Airways' IT department values strong technical skills, adaptability, and effective communication, with a focus on collaboration, innovation, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

🛫 Managing and maintaining flight simulator systems (Vertex, Frasca, Diamond) to ensure minimal disruption to training operations.
🏢 Proactively identifying and resolving issues with IT corporate applications and systems to minimize disruptions to LIFT Academy students, associates, and business units.
🤝 Managing vendor and internal relationships to ensure optimal application performance and timely updates.
📝 Enhancement Note: These challenges require strong technical skills, adaptability, and effective communication to manage diverse stakeholders and maintain optimal IT system performance.

Learning & Development Opportunities:

💡 Attend industry conferences, workshops, and training sessions to expand technical skills and knowledge.
📚 Pursue relevant certifications or advanced degrees to enhance career prospects and demonstrate commitment to professional development.
🤝 Collaborate with business units and internal IT teams to gain a deeper understanding of airline operations and contribute to process improvements and strategic initiatives.

📝 Enhancement Note: Republic Airways offers numerous learning and development opportunities to support the growth and advancement of IT professionals, with a focus on technical skills, leadership, and industry knowledge.

💡 Interview Preparation

Technical Questions:

🛫 Describe your experience with flight simulator systems (Vertex, Frasca, Diamond) and how you've managed and maintained them to ensure minimal disruption to training operations.
🏢 Walk us through a complex IT support or systems administration challenge you've faced and how you approached troubleshooting, problem-solving, and resolution.
🤝 Explain how you've effectively managed vendor and internal relationships to ensure optimal application performance and timely updates.

Company & Culture Questions:

🛫 How do you align with Republic Airways' commitment to safety, reliability, and customer service in your approach to IT support and systems administration?
🏢 Describe your experience with IT corporate applications and systems, and how you've ensured minimal disruptions to end-users and business units.
🤝 How have you demonstrated strong collaboration and communication skills in your previous roles, and how do you plan to apply these skills in this position?

Portfolio Presentation Strategy: (N/A for this role)

📌 Application Steps

To apply for the IT Support Systems Administrator (Local) position at Republic Airways:

Submit your application through the application link provided in the job listing.
🛫 Tailor your resume and cover letter to highlight your relevant experience with flight simulator systems, IT support, and systems administration.
🏢 Prepare for the phone/video screen by reviewing Republic Airways' mission, values, and company culture, and practicing your communication and problem-solving skills.
🤝 Research Republic Airways' industry, competitors, and recent news to demonstrate your understanding of the airline industry and commitment to the organization's success.
💡 Prepare for the technical assessment and on-site interview by reviewing the job description, practicing common IT support and systems administration scenarios, and familiarizing yourself with Republic Airways' technology stack and infrastructure.

📝 Enhancement Note: Republic Airways values candidates who demonstrate strong technical skills, adaptability, and a commitment to customer service and safety, with a focus on problem-solving, collaboration, and effective communication. By following these application steps and tailoring your approach to the organization's values and culture, you'll increase your chances of success in the IT Support Systems Administrator (Local) role.

IT Support Systems Administrator (Local)