📍 Job Overview

• Job Title: IT Support & Cloud Officer
• Company: Fundcraft
• Location: Luxembourg
• Job Type: Hybrid (Part-Time)
• Category: IT Support & Cloud Officer
• Date Posted: July 18, 2025
• Experience Level: Mid-Senior level (2-5 years)
• Remote Status: On-site with remote flexibility

🚀 Role Summary

• Key Responsibilities: Maintain optimal IT systems operation, troubleshoot hardware/software issues, enforce cybersecurity protocols, and provide user support.
• Key Skills: IT support, cloud computing, cybersecurity, troubleshooting, networking, system monitoring, MDM, user account setup, hardware/software installation, communication, problem-solving, detail-oriented, organized, adaptable, technical support.

💻 Primary Responsibilities

🛠️ IT System Maintenance & Troubleshooting

• Maintain optimal operation of computer systems and networks, ensuring minimal downtime.
• Install, configure, and troubleshoot hardware and software, including operating systems, printers, and other peripherals.
• Monitor system performance and network activity to identify and resolve potential issues proactively.

🌥️ Cloud Computing & Security

• Master the company's Cloud computing system and enforce cybersecurity protocols to protect sensitive data.
• Be the point of contact in case of IT security incidents and own incident assessment and reporting.
• Support the deployment and installation of new hardware and applications, ensuring seamless integration into existing systems.

🛡️ IT Security & Compliance

• Ensure compliance with security policies and protect sensitive data.
• Set up accounts for new users, including configuration of workspaces, devices, and access permissions.

📞 User Support & Communication

• Respond promptly to service requests and issues via a ticketing system, providing efficient support and solutions.
• Assist users by walking them through troubleshooting steps and resolving technical problems.
• Test and evaluate new technologies to recommend enhancements to the IT environment.

📝 Enhancement Note: This role requires a strong focus on user support and communication, with a proactive approach to troubleshooting and issue resolution.

🎓 Skills & Qualifications

Education: Relevant degree or vocational training in IT, Computer Science, or a related field (or equivalent practical experience).

Experience: Proven experience in IT support with hands-on involvement in troubleshooting and resolving hardware/software issues.

Required Skills:

• Full proficiency in English (any other language is a plus).
• Strong knowledge of:
  • macOS operating system
  • Computer hardware, printers, and peripheral devices
  • Networking concepts and tools
  • System monitoring and diagnostic tools
  • MDM (preferably Jamf Pro)
  • Cloud office suites
  • Cloud computing
  • Backup-up systems (remote as well as on-site NAS)
• Experience with ticketing systems and IT service management tools.
• Familiarity with user account setup, workspace configuration, and access permission management.
• Strong understanding of cybersecurity protocols and compliance standards.
• Experience deploying and integrating new hardware and software.

Preferred Skills:

• Relevant certifications (e.g., Jamf 200) and Cloud Officer are a plus.

📝 Enhancement Note: Candidates with relevant certifications and experience in cloud computing will have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in IT support and troubleshooting with case studies or examples.
• Showcase proficiency in cloud computing and security with relevant projects or certifications.
• Highlight user support and communication skills with examples of successful issue resolution.

Technical Documentation:

• Document troubleshooting processes and steps taken to resolve hardware/software issues.
• Showcase knowledge of system monitoring and diagnostic tools with examples of proactive issue resolution.
• Demonstrate understanding of cybersecurity protocols and compliance standards with relevant examples or certifications.

📝 Enhancement Note: A well-structured portfolio demonstrating practical experience in IT support, cloud computing, and user support will be crucial for this role.

💵 Compensation & Benefits

Salary Range: €45,000 - €60,000 per year (based on Luxembourg market rates for mid-senior level IT support roles with cloud computing experience).

Benefits:

• Fresh fruit and coffee provided daily.
• Monthly afterworks organized by the company to unwind and strengthen team connections.

Working Hours: 40 hours per week, with flexible working hours and remote work options available.

📝 Enhancement Note: The salary range is estimated based on market research for mid-senior level IT support roles in Luxembourg with cloud computing experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial technology (Fintech) and investment management.

Company Size: Medium-sized company with a collaborative and innovative culture.

Founded: 2017, with a focus on disrupting the investment management industry through technology and data-driven insights.

Team Structure:

• The IT team consists of 5-10 members, including IT officers, IT support specialists, and cloud administrators.
• The IT team works closely with other departments, such as investment management, data science, and client services, to ensure seamless technology integration and support.

Development Methodology:

• Agile methodologies are used for IT project management and software development.
• Regular sprint planning meetings are held to ensure efficient task allocation and progress tracking.
• Code reviews, testing, and quality assurance practices are in place to maintain high coding standards and minimize errors.

Company Website: www.fundcraft.lu

📝 Enhancement Note: Fundcraft's collaborative and innovative culture emphasizes cross-functional collaboration and continuous learning, making it an attractive workplace for IT professionals seeking to grow and develop their skills.

📈 Career & Growth Analysis

IT Support & Cloud Officer Career Level: This role is at the mid-senior level, with a focus on maintaining and enhancing the productivity of IT systems, troubleshooting issues, and supporting the overall IT infrastructure. The ideal candidate will have 2-5 years of experience in IT support, with a strong background in cloud computing and user support.

Reporting Structure: This role reports directly to the IT Officer and works closely with other IT team members to ensure optimal IT system performance and user support.

Technical Impact: The IT Support & Cloud Officer plays a crucial role in maintaining the stability and security of the company's IT infrastructure, ensuring minimal downtime and efficient user support. Their expertise in cloud computing and cybersecurity helps protect sensitive data and comply with regulatory requirements.

Growth Opportunities:

• Technical Growth: Expand knowledge of cloud computing, cybersecurity, and emerging technologies to drive innovation and improvement in the IT environment.
• Leadership Growth: Develop leadership and management skills to take on more senior roles within the IT team or across the organization.
• Cross-Functional Growth: Collaborate with other departments to gain a deeper understanding of the business and contribute to strategic decision-making processes.

📝 Enhancement Note: Fundcraft offers numerous growth opportunities for IT professionals seeking to develop their technical, leadership, and cross-functional skills in a dynamic and collaborative environment.

🌐 Work Environment

Office Type: Modern, spacious offices with ergonomic workspaces and comfortable seating arrangements.

Office Location(s): Luxembourg, with remote work options available.

Workspace Context:

• Collaborative workspaces with ample room for team meetings and brainstorming sessions.
• Ergonomic workstations with multiple monitors and testing devices available.
• A comfortable and relaxed atmosphere, with daily fresh fruit and coffee provided.

Work Schedule: Flexible working hours with the option to work remotely, allowing for a better work-life balance.

📝 Enhancement Note: Fundcraft's modern and collaborative work environment fosters creativity and innovation, empowering IT professionals to make a real impact and drive change.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Phone Screen: A brief phone call to assess communication skills and technical proficiency in IT support and cloud computing.
2. On-site Technical Interview: A comprehensive on-site interview focusing on troubleshooting, cloud computing, and user support skills. Candidates can expect to be presented with real-life scenarios and case studies to demonstrate their problem-solving abilities.
3. Behavioral Interview: An in-depth discussion of the candidate's problem-solving skills, adaptability, and communication abilities, with a focus on their fit within the Fundcraft team.
4. Final Decision: A final decision will be made based on the candidate's technical skills, cultural fit, and alignment with Fundcraft's values and mission.

Portfolio Review Tips:

• Highlight experience in IT support and troubleshooting with case studies or examples.
• Showcase proficiency in cloud computing and security with relevant projects or certifications.
• Demonstrate user support and communication skills with examples of successful issue resolution.

Technical Challenge Preparation:

• Brush up on troubleshooting skills and familiarize oneself with common hardware/software issues.
• Review cloud computing concepts and best practices, with a focus on Fundcraft's specific cloud environment.
• Prepare for behavioral interview questions by reflecting on past experiences and identifying key strengths and weaknesses.

ATS Keywords: (Organized by category)

• Programming Languages: None specified
• Web Frameworks: None specified
• Server Technologies: Cloud computing, MDM (preferably Jamf Pro)
• Databases: None specified
• Tools: Ticketing systems, IT service management tools, system monitoring and diagnostic tools
• Methodologies: Agile, ITIL (Information Technology Infrastructure Library)
• Soft Skills: Communication, problem-solving, detail-oriented, organized, adaptable, technical support
• Industry Terms: IT support, cloud computing, cybersecurity, troubleshooting, networking, system monitoring, MDM, user account setup, hardware/software installation

📝 Enhancement Note: Fundcraft's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on communication and adaptability.

🛠 Technology Stack & Web Infrastructure

Cloud Computing Platforms:

• Mastery of Fundcraft's specific cloud computing system is required.
• Familiarity with cloud office suites and cloud computing best practices is expected.

MDM (Mobile Device Management) Platforms:

• Proficiency in Jamf Pro is preferred, with experience in other MDM platforms being an asset.

IT Service Management Tools:

• Experience with ticketing systems and IT service management tools is required.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices is expected.

System Monitoring & Diagnostic Tools:

• Proficiency in system monitoring and diagnostic tools is required.
• Experience with specific tools such as Nagios, Zabbix, or Datadog is an asset.

📝 Enhancement Note: Fundcraft's technology stack focuses on cloud computing, MDM, and IT service management, with a strong emphasis on system monitoring and diagnostic tools to ensure optimal IT system performance and minimal downtime.

👥 Team Culture & Values

IT Support & Cloud Officer Values:

• Proactive Problem-Solving: A strong focus on identifying and resolving technical issues before they cause significant disruptions.
• User-Centric Approach: A deep understanding of user needs and a commitment to providing efficient and effective support.
• Continuous Learning: A dedication to staying up-to-date with the latest technologies and best practices in IT support and cloud computing.
• Collaboration: A willingness to work closely with other IT team members and departments to ensure seamless technology integration and support.

Collaboration Style:

• Cross-Functional Collaboration: Close collaboration with investment management, data science, and client services teams to ensure seamless technology integration and support.
• Agile Methodologies: Regular sprint planning meetings to ensure efficient task allocation and progress tracking.
• Code Reviews & Quality Assurance: Regular code reviews and quality assurance practices to maintain high coding standards and minimize errors.

📝 Enhancement Note: Fundcraft's IT team values a proactive, user-centric, and collaborative approach to IT support and cloud computing, with a strong emphasis on continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Cloud Computing Complexities: Navigating the complexities of Fundcraft's specific cloud computing system and ensuring optimal performance and security.
• User Support Demands: Managing a high volume of user support requests and maintaining a high level of user satisfaction.
• Cybersecurity Threats: Staying ahead of emerging cybersecurity threats and ensuring the protection of sensitive data.
• Emerging Technologies: Keeping up-to-date with the latest technologies and identifying opportunities for innovation and improvement in the IT environment.

Learning & Development Opportunities:

• Cloud Computing Specialization: Specializing in Fundcraft's specific cloud computing system and expanding knowledge of cloud computing best practices.
• Cybersecurity Certification: Pursuing relevant certifications, such as Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH), to enhance cybersecurity expertise.
• Leadership Development: Developing leadership and management skills through mentoring, coaching, and training opportunities.

📝 Enhancement Note: Fundcraft's IT team faces a range of technical challenges, from navigating cloud computing complexities to managing user support demands and staying ahead of emerging cybersecurity threats. However, these challenges also present numerous opportunities for growth and development in cloud computing, cybersecurity, and leadership.

💡 Interview Preparation

Technical Questions:

• Troubleshooting Scenarios: Describe your approach to troubleshooting common hardware/software issues, such as slow performance, blue screens of death, or connectivity problems.
• Cloud Computing Concepts: Explain your understanding of cloud computing, its benefits, and its challenges, with a focus on Fundcraft's specific cloud environment.
• User Support Strategies: Outline your approach to user support, including communication strategies, issue resolution techniques, and user education.

Company & Culture Questions:

• IT Team Dynamics: Describe your experience working in a collaborative, cross-functional IT team and how you have contributed to its success.
• Agile Methodologies: Explain your understanding of Agile methodologies and how you have applied them in your previous roles.
• User Impact: Discuss your approach to measuring the impact of your work on user experience and satisfaction, with a focus on continuous improvement.

Portfolio Presentation Strategy:

• Troubleshooting Case Studies: Present case studies demonstrating your ability to identify, diagnose, and resolve complex hardware/software issues.
• Cloud Computing Projects: Showcase your experience with cloud computing through relevant projects or certifications.
• User Support Examples: Provide examples of successful user support interactions, highlighting your communication skills and problem-solving abilities.

📝 Enhancement Note: Fundcraft's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on communication and adaptability. By preparing for technical questions, company and culture questions, and portfolio presentation strategies, candidates can demonstrate their qualifications and align themselves with Fundcraft's values and mission.

📌 Application Steps

To apply for the IT Support & Cloud Officer position at Fundcraft:

1. Customize Your Portfolio: Tailor your portfolio to highlight your experience in IT support, cloud computing, and user support, with a focus on Fundcraft's specific cloud environment and user needs.
2. Optimize Your Resume: Highlight your technical skills, problem-solving abilities, and user support experience, with a focus on Fundcraft's required qualifications and desired skills.
3. Prepare for Technical Challenges: Brush up on your troubleshooting skills, review cloud computing concepts, and familiarize yourself with Fundcraft's specific cloud environment.
4. Research Fundcraft: Learn about Fundcraft's mission, values, and culture, and identify opportunities to contribute to the company's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with Fundcraft before making application decisions.