IT Solutions and Security Administrator at ICM Asia Pacific

📍 Job Overview

Job Title: IT Solutions and Security Administrator
Company: ICM Asia Pacific
Location: Auckland, Auckland, New Zealand
Job Type: On-site
Category: IT Infrastructure & Security
Date Posted: 2025-07-10
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Ensure optimal performance and security of IT systems, manage security frameworks, and provide user support and training.
Key Technologies: IT infrastructure, systems administration, security management, and cloud services.
Key Skills: Problem-solving, communication, attention to detail, self-management, and flexibility.

📝 Enhancement Note: This role requires a strong technical foundation in IT infrastructure and security, with a focus on managing and enhancing the security posture of the business.

💻 Primary Responsibilities

System Administration:
- Oversee and maintain business and IT systems to ensure optimal performance and availability.
- Monitor system performance regularly and troubleshoot issues as they arise.
Security Management:
- Implement security frameworks and processes, including antivirus software, encryption, and monitoring systems.
- Manage third-party security solutions and risks associated with external vendors and entities.
Software and Hardware Support:
- Install, configure, and troubleshoot software applications, hardware devices, and operating systems.
Backup and Recovery:
- Ensure proper data backup strategies and disaster plans are in place to protect against data loss.
User Support and Training:
- Assist staff with IT-related issues and offer technical support, including training new staff on new technologies.
Project Management:
- Participate in IT projects, including the upgrade of systems or implementing new technologies, to improve efficiency and meet business needs.
Work Planning & Management:
- Participate in daily tasks and projects, ensuring work is completed consistently with assigned priorities and deadlines.
- Attend meetings with the team and stakeholders to give timely updates on work progress and resolution of issues.
Occupational Health & Safety:
- Responsible for taking reasonable care to ensure own health and safety at work and to avoid adversely affecting the safety or health of any other person at work.
Responsibilities on Demand:
- Demonstrate change orientation and adaptability in a fluid and dynamic work environment.

📝 Enhancement Note: This role requires a proactive and adaptable approach to managing and enhancing the security posture of the business, with a strong focus on problem-solving and communication.

🎓 Skills & Qualifications

Education: A related tertiary qualification, such as Computer Science or Engineering, is required.

Experience: Proven experience in IT infrastructure, systems administration, and security management is essential. Security-related certificates are ideal.

Required Skills:

Strong understanding of IT infrastructure, systems administration, and support services.
Proven experience in server management, networking, cloud services, and security.
Strong problem-solving skills and resourcefulness.
Understanding of common security protocols and their implementation.
Experience in security management and/or frameworks (ISO27001/SOC2).

Preferred Skills:

Experience with specific security tools and software.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
Knowledge of ITIL or similar IT service management frameworks.

📝 Enhancement Note: While not explicitly stated, familiarity with cloud platforms and ITIL would be beneficial for this role, as they are common in modern IT environments.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Include examples of system administration, security management, and user support projects.
- Highlight problem-solving skills and the ability to manage multiple tasks and deadlines.
- Showcase communication skills through case studies or testimonials from colleagues or clients.
Technical Documentation:
- Include documentation of security processes, system administration procedures, and user training materials.
- Demonstrate attention to detail and professionalism in technical writing.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Auckland, New Zealand, is approximately NZD 80,000 - 120,000 per year, based on market research and the required experience level.

Benefits:

Modern rooftop office with BBQ facilities.
Excellent company culture with no office politics.
Opportunities for professional development and growth.

Working Hours: Full-time position with standard business hours, Monday to Friday. Occasional overtime may be required to meet project deadlines or resolve critical issues.

📝 Enhancement Note: The salary range provided is an estimate based on market research and the required experience level. Actual salary may vary depending on the candidate's qualifications and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT and technology consulting.

Company Size: Medium-sized company with a modern office environment.

Founded: The specific founding date is not provided, but the company has established itself as a leader in integration consulting and development in New Zealand.

Team Structure:

The IT Solutions and Security Administrator will work closely with the Managing Director, Support Team, General Manager, Executive Management Team, Architecture Team, Development Team, Sales and Marketing Team, Human Resources Team, and Finance Team.
The role will also interact with suppliers and vendors.

Development Methodology: The company employs Agile methodologies for project management and delivery.

Company Website: ICM Asia Pacific

📝 Enhancement Note: While the company size and industry are provided, more information about the company's history, values, and mission would be beneficial for candidates to understand the company culture better.

📈 Career & Growth Analysis

IT Solutions and Security Administrator Career Level: This role is typically at the mid-level (2-5 years of experience) and involves managing IT systems, security, and user support. It requires a strong technical foundation and a proactive approach to problem-solving and communication.

Reporting Structure: The IT Solutions and Security Administrator will report directly to the DevOps & Infrastructure Manager.

Technical Impact: This role has a significant impact on the company's IT security posture, system performance, and user experience. It requires a deep understanding of IT infrastructure, security management, and user support to ensure the smooth operation of the business's technology solutions.

Growth Opportunities:

Technical Growth: Expand knowledge and skills in IT infrastructure, security management, and emerging technologies.
Leadership Development: Demonstrate strong leadership skills and take on more responsibilities within the IT team.
Architecture and Design: Contribute to the design and architecture of the company's IT infrastructure and security frameworks.

📝 Enhancement Note: While the career level and reporting structure are provided, more information about the growth opportunities and career progression paths within the company would be beneficial for candidates to understand the long-term potential of this role.

🌐 Work Environment

Office Type: Modern rooftop office with BBQ facilities, promoting a relaxed and collaborative work environment.

Office Location(s): Auckland, New Zealand.

Workspace Context:

The office environment encourages collaboration and teamwork, with opportunities for socializing and building relationships with colleagues.
The modern office space is designed to support productivity and innovation.
The work environment is dynamic and fluid, requiring adaptability and change orientation.

Work Schedule: Standard business hours, Monday to Friday, with occasional overtime as needed.

📝 Enhancement Note: While the work environment and schedule are provided, more information about the company's remote work policies, if any, and the flexibility of the work schedule would be beneficial for candidates to understand the work-life balance offered by the company.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A phone or video call to discuss the role, experience, and qualifications.
Technical Assessment: A hands-on assessment of technical skills, focusing on system administration, security management, and problem-solving.
Behavioral Interview: An in-depth discussion of the candidate's problem-solving skills, communication abilities, and cultural fit.
Final Interview: A meeting with key stakeholders to discuss the candidate's fit for the role and the company.

Portfolio Review Tips:

Highlight examples of system administration, security management, and user support projects.
Demonstrate problem-solving skills and the ability to manage multiple tasks and deadlines.
Showcase communication skills through case studies or testimonials from colleagues or clients.

Technical Challenge Preparation:

Brush up on IT infrastructure, systems administration, and security management concepts.
Practice problem-solving and communication skills through relevant case studies and scenarios.
Familiarize yourself with the company's industry and technology stack.

ATS Keywords: [Provide a comprehensive list of relevant ATS keywords, organized by category, such as programming languages, tools, methodologies, soft skills, and industry terms.]

📝 Enhancement Note: While the interview process is outlined, more information about the specific technical assessment and behavioral interview questions would be beneficial for candidates to prepare effectively for the interview.

🛠 Technology Stack & Web Infrastructure

IT Infrastructure:

Server management and networking.
Cloud services (e.g., AWS, Azure, Google Cloud).
Security management and frameworks (e.g., ISO27001, SOC2).

Tools and Software:

IT service management tools (e.g., Jira, ServiceNow, or similar).
Security tools (e.g., antivirus software, encryption, and monitoring systems).
System administration tools (e.g., PowerShell, Bash, or similar).

📝 Enhancement Note: While the required technologies and tools are mentioned, more information about the company's specific technology stack and infrastructure would be beneficial for candidates to understand the technical environment they would be working in.

👥 Team Culture & Values

IT Solutions and Security Administrator Values:

Proactivity: Demonstrate a proactive approach to problem-solving and managing IT systems and security.
Adaptability: Embrace change and demonstrate flexibility in a dynamic work environment.
Professionalism: Maintain a high level of professionalism in all aspects of the role, including communication, documentation, and user support.
Collaboration: Work effectively with various teams, including the IT team, development team, and stakeholders, to ensure the smooth operation of the business's technology solutions.

Collaboration Style:

Cross-functional Collaboration: Work closely with various teams, including the IT team, development team, and stakeholders, to ensure the smooth operation of the business's technology solutions.
Knowledge Sharing: Contribute to the team's collective knowledge and skills by sharing experiences and best practices.
Continuous Learning: Stay up-to-date with emerging technologies and trends in IT infrastructure and security management.

📝 Enhancement Note: While the values and collaboration style are outlined, more information about the company's specific culture and work environment would be beneficial for candidates to understand the team dynamics and expectations.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Security Management: Stay up-to-date with emerging security threats and trends, and implement effective security frameworks and processes.
System Administration: Manage and maintain complex IT systems and infrastructure, ensuring optimal performance and availability.
Problem-Solving: Develop and refine problem-solving skills to tackle complex technical challenges and user support issues.
Adaptability: Demonstrate flexibility and change orientation in a dynamic work environment.

Learning & Development Opportunities:

Technical Skill Development: Expand knowledge and skills in IT infrastructure, security management, and emerging technologies.
Certification and Training: Pursue relevant certifications and training opportunities to enhance technical skills and career progression.
Mentorship and Leadership: Seek mentorship opportunities from experienced team members and develop leadership skills through team management and architecture decision-making.

📝 Enhancement Note: While the technical challenges and learning opportunities are outlined, more information about the company's specific training and development programs would be beneficial for candidates to understand the resources available for their professional growth.

💡 Interview Preparation

Technical Questions:

System Administration: Describe your experience with system administration, including managing and maintaining IT systems and infrastructure.
Security Management: Explain your approach to security management and implementing effective security frameworks and processes.
Problem-Solving: Provide examples of complex technical challenges you've faced and how you approached and resolved them.

Company & Culture Questions:

Company Culture: Describe what you understand about the company's culture and how you would contribute to it.
Team Dynamics: Explain how you would work effectively with various teams, including the IT team, development team, and stakeholders.
Adaptability: Describe a situation where you had to adapt to a significant change in your work environment or role.

Portfolio Presentation Strategy:

System Administration: Highlight examples of system administration projects, demonstrating your ability to manage and maintain complex IT systems and infrastructure.
Security Management: Showcase your experience with security management, including implementing effective security frameworks and processes.
Problem-Solving: Present case studies or testimonials that demonstrate your problem-solving skills and ability to manage multiple tasks and deadlines.

📝 Enhancement Note: While the interview preparation tips are provided, more information about the specific interview questions and the company's expectations for the portfolio presentation would be beneficial for candidates to tailor their preparation effectively.

📌 Application Steps

To apply for this IT Solutions and Security Administrator position:

Submit your application through the application link.
Customize your portfolio with live demos and responsive examples of your system administration, security management, and user support projects.
Optimize your resume for IT infrastructure and security roles, highlighting relevant project experience and technical skills.
Prepare for the technical assessment and behavioral interview, focusing on problem-solving skills, communication abilities, and cultural fit.
Research the company, understanding its industry, technology stack, and user experience expectations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

IT Solutions and Security Administrator