📍 Job Overview

• Job Title: IT Senior Systems Engineer
• Company: LCS
• Location: Des Moines, IA, United States
• Job Type: On-site
• Category: Senior Systems Engineer
• Date Posted: June 11, 2025
• Experience Level: 10+ years
• Remote Status: On-site

🚀 Role Summary

• Strategic CRM Leadership: Lead the strategic planning, implementation, and continuous improvement of LCS CRM systems, aligning with business objectives and priorities.
• Technical Expertise: Serve as the technical subject matter expert for Salesforce, Mulesoft, Pardot, Engage, and other CRM-related systems, providing guidance and support to senior leadership, cross-functional teams, and stakeholders.
• Complex Project Management: Lead large, complex projects that impact the entire user base and align with strategic initiatives, ensuring appropriate time and people resources are planned and allocated.
• Mentoring and Knowledge Sharing: Mentor and coach junior members of the IT team, providing guidance, support, and knowledge sharing opportunities to foster their professional growth and development.

📝 Enhancement Note: This role requires a strong background in CRM systems, project management, and stakeholder engagement. The ideal candidate will have experience leading complex projects and driving strategic initiatives within a business environment.

💻 Primary Responsibilities

• Strategic Planning and Roadmap Development: Lead and advise on the strategic planning and roadmap development for LCS CRM systems, aligning with business objectives and priorities.
• System Configuration and Integration: Utilize extensive system experience to oversee the configuration, customization, and integration of LCS CRM systems to meet complex business requirements and enhance system functionality.
• System Upgrades and Maintenance: Lead the implementation of system upgrades, patches, and enhancements, including planning, testing, and deployment activities, to ensure the stability and reliability of the platform.
• Stakeholder Engagement and Consultation: Serve as the subject matter expert for system integrations, providing guidance and support to senior leadership, cross-functional teams, and stakeholders on system capabilities, best practices, and industry trends.
• Project Leadership and Execution: Lead large, complex projects that impact the entire user base and align with strategic initiatives, creating project plans, gaining stakeholder support, and leading project team meetings.
• System Documentation and Knowledge Transfer: Develop and maintain system documentation, including technical specifications and configuration guides, to support knowledge transfer and ensure system integrity.
• Emerging Technologies and Industry Trends: Stay informed about emerging technologies, industry best practices, and system updates to recommend and implement innovative solutions and enhancements.

📝 Enhancement Note: This role requires a high level of technical expertise in CRM systems, as well as strong project management, communication, and stakeholder engagement skills. The ideal candidate will be able to balance strategic planning with hands-on system configuration and integration.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience required.

Experience: 8+ years of related experience required, with direct business systems experience preferred.

Required Skills:

• Strong analytical skills with the ability to read and understand technical documents.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Detail-oriented with a commitment to delivering high-quality work within established deadlines.
• Ability to effectively consult with and influence large stakeholder groups and senior leadership.
• Proven ability to manage multiple priorities and projects in a fast-paced environment, while maintaining attention to detail and delivering high-quality results.
• Business-specific programming language preferred.

Preferred Skills:

• Experience with Salesforce, Mulesoft, Pardot, and Engage.
• Knowledge of system integration, data migration, and API development.
• Familiarity with project management methodologies, such as Agile or Scrum.
• Experience with change management and user adoption strategies.

📝 Enhancement Note: Given the strategic and complex nature of this role, candidates with a strong background in CRM systems, project management, and stakeholder engagement will be most competitive. Relevant certifications, such as Salesforce Certified System Architect or MuleSoft Certified Developer, may also be beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• CRM System Experience: Demonstrate a strong understanding of CRM systems, with a focus on Salesforce, Mulesoft, Pardot, and Engage.
• Project Management: Highlight your experience leading complex projects, with a focus on project planning, stakeholder engagement, and change management.
• Technical Documentation: Showcase your ability to develop and maintain system documentation, including technical specifications and configuration guides.
• Emerging Technologies: Include examples of how you have stayed informed about emerging technologies, industry best practices, and system updates, and how you have implemented innovative solutions and enhancements.

Technical Documentation:

• System Configuration Guides: Provide detailed configuration guides for CRM systems, with a focus on Salesforce, Mulesoft, Pardot, and Engage.
• Project Plans and Reports: Include examples of project plans, project reports, and project charters that demonstrate your ability to manage complex projects.
• Change Management Plans: Showcase your experience with change management, with a focus on user adoption and stakeholder engagement.

📝 Enhancement Note: Given the strategic and complex nature of this role, candidates should focus on demonstrating their ability to lead complex projects, engage with stakeholders, and drive strategic initiatives within a business environment. Relevant portfolio examples may include project plans, system configuration guides, and change management plans.

💵 Compensation & Benefits

Salary Range: $110,000 - $138,000 USD per year

Benefits:

• Medical, dental, life insurance, disability, and 401(k) with company match.
• Paid parental leave.

Working Hours: Full-time position, with an estimated working hour range of 40 hours per week.

📝 Enhancement Note: The provided salary range is based on market research for senior systems engineer roles in the Des Moines, IA, area, with a focus on CRM systems and project management experience. Benefits are based on the information provided by the company.

🎯 Team & Company Context

Company Culture:

• Industry: Senior living and healthcare services.
• Company Size: Large, with multiple locations across the United States.
• Founded: 1971, with a rich history and strong commitment to quality and innovation.

Team Structure:

• CRM Team: The CRM team is responsible for the strategic planning, implementation, and maintenance of LCS CRM systems. The team consists of CRM systems engineers, CRM analysts, and CRM administrators.
• Reporting Structure: The CRM team reports directly to the Vice President of Information Technology.
• Cross-Functional Collaboration: The CRM team works closely with various departments, including Sales, Marketing, Operations, and Executive Leadership, to ensure that CRM systems align with business objectives and priorities.

Development Methodology:

• Agile/Scrum: The CRM team follows Agile/Scrum methodologies for project management, with a focus on iterative development, continuous improvement, and regular stakeholder engagement.
• Change Management: The CRM team employs change management strategies to ensure user adoption and minimize resistance to change.
• System Integration: The CRM team uses a combination of API integration, data migration, and custom development to integrate CRM systems with other enterprise systems, such as ERP and HRIS.

Company Website: www.lcsnet.com

📝 Enhancement Note: LCS is a large, established company with a strong commitment to quality and innovation. The CRM team plays a critical role in driving business success by ensuring that CRM systems align with business objectives and priorities. Candidates should be prepared to demonstrate their ability to lead complex projects, engage with stakeholders, and drive strategic initiatives within a business environment.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Systems Engineer - Responsible for leading the strategic planning, implementation, and maintenance of LCS CRM systems, with a focus on driving business success through technology.

Reporting Structure: Reports directly to the Vice President of Information Technology, with a matrix reporting structure to various business leaders and stakeholders.

Technical Impact: Responsible for ensuring that CRM systems align with business objectives and priorities, with a focus on driving user adoption, improving data quality, and enhancing system functionality.

Growth Opportunities:

• Senior Manager of CRM Systems: Lead the CRM team, with responsibility for strategic planning, budget management, and team development.
• Director of Information Technology: Lead the IT department, with responsibility for strategic planning, budget management, and team development across all IT disciplines.
• Chief Information Officer: Lead the IT department, with responsibility for strategic planning, budget management, and team development, as well as serving as a member of the executive leadership team.

📝 Enhancement Note: Given the strategic and complex nature of this role, candidates should be prepared to demonstrate their ability to lead complex projects, engage with stakeholders, and drive strategic initiatives within a business environment. Relevant experience in CRM systems, project management, and stakeholder engagement will be most competitive.

🌐 Work Environment

Office Type: On-site, with a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Des Moines, IA, United States, with additional locations across the United States.

Workspace Context:

• Collaborative Workspace: The modern, collaborative workspace features open-concept offices, team meeting spaces, and breakout areas designed to facilitate teamwork and innovation.
• Technology and Tools: The workspace is equipped with state-of-the-art technology and tools, including high-speed internet, multiple monitors, and specialized software for CRM systems, project management, and data analysis.
• Team Interaction: The CRM team works closely with various departments, including Sales, Marketing, Operations, and Executive Leadership, to ensure that CRM systems align with business objectives and priorities.

Work Schedule: Full-time position, with an estimated working hour range of 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: LCS is committed to providing a modern, collaborative workspace that fosters innovation and teamwork. Candidates should be prepared to demonstrate their ability to work effectively in a team environment, with a focus on collaboration, communication, and stakeholder engagement.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone screen to assess communication skills and cultural fit.
2. Technical Phone Interview: A deeper dive into technical skills, with a focus on CRM systems, project management, and stakeholder engagement.
3. On-Site Interview: A full-day on-site interview, including meetings with senior leadership, cross-functional teams, and stakeholders, as well as a technical assessment and case study presentation.
4. Final Evaluation: A final evaluation by senior leadership, with a focus on cultural fit, technical expertise, and strategic thinking.

Portfolio Review Tips:

• CRM System Experience: Highlight your experience with CRM systems, with a focus on Salesforce, Mulesoft, Pardot, and Engage.
• Project Management: Include examples of your experience leading complex projects, with a focus on project planning, stakeholder engagement, and change management.
• Technical Documentation: Showcase your ability to develop and maintain system documentation, including technical specifications and configuration guides.
• Emerging Technologies: Demonstrate your understanding of emerging technologies, industry best practices, and system updates, and how you have implemented innovative solutions and enhancements.

Technical Challenge Preparation:

• CRM System Assessment: Prepare for a hands-on assessment of your CRM system skills, with a focus on configuration, customization, and integration.
• Project Management Scenario: Prepare for a project management scenario, with a focus on project planning, stakeholder engagement, and change management.
• Case Study Presentation: Prepare a case study presentation that demonstrates your ability to drive strategic initiatives within a business environment, with a focus on CRM systems, project management, and stakeholder engagement.

ATS Keywords: CRM systems, Salesforce, Mulesoft, Pardot, Engage, project management, stakeholder engagement, change management, system integration, data migration, API development, Agile/Scrum, technical documentation, emerging technologies, strategic planning, business analysis, user adoption, data quality, system functionality.

📝 Enhancement Note: Given the strategic and complex nature of this role, candidates should be prepared to demonstrate their ability to lead complex projects, engage with stakeholders, and drive strategic initiatives within a business environment. Relevant experience in CRM systems, project management, and stakeholder engagement will be most competitive.

🛠 Technology Stack & Web Infrastructure

CRM Systems:

• Salesforce: The primary CRM system used by LCS, with a focus on sales, marketing, and customer service automation.
• Mulesoft: A integration platform as a service (iPaaS) used to connect Salesforce with other enterprise systems, such as ERP and HRIS.
• Pardot: A marketing automation platform used to manage marketing campaigns, track leads, and nurture prospects.
• Engage: A customer engagement platform used to manage customer interactions, track customer feedback, and drive customer satisfaction.

Project Management Tools:

• Jira: An issue tracking and project management tool used to manage complex projects, track progress, and collaborate with team members.
• Confluence: A collaboration software used to create, share, and discuss project documentation, knowledge bases, and meeting notes.
• Trello: A visual project management tool used to organize tasks, track progress, and collaborate with team members.

Data Analysis Tools:

• Tableau: A data visualization and business intelligence tool used to analyze data, create reports, and gain insights.
• Power BI: A data visualization and business intelligence tool used to analyze data, create reports, and gain insights.
• SQL: A relational database management system used to store, retrieve, and manipulate data.

📝 Enhancement Note: LCS uses a combination of CRM systems, project management tools, and data analysis tools to drive business success through technology. Candidates should be prepared to demonstrate their ability to work effectively with these tools, with a focus on CRM systems, project management, and data analysis.

👥 Team Culture & Values

CRM Team Values:

• Customer Focus: A commitment to understanding and meeting the needs of customers, with a focus on driving user adoption, improving data quality, and enhancing system functionality.
• Innovation: A commitment to staying informed about emerging technologies, industry best practices, and system updates, and implementing innovative solutions and enhancements.
• Collaboration: A commitment to working effectively with cross-functional teams, stakeholders, and senior leadership to drive business success through technology.
• Accountability: A commitment to delivering high-quality work within established deadlines, with a focus on attention to detail and continuous improvement.

Collaboration Style:

• Cross-Functional Integration: The CRM team works closely with various departments, including Sales, Marketing, Operations, and Executive Leadership, to ensure that CRM systems align with business objectives and priorities.
• Code Review Culture: The CRM team employs a code review culture to ensure the quality, security, and maintainability of CRM systems.
• Knowledge Sharing: The CRM team fosters a culture of knowledge sharing, with regular training, workshops, and team-building activities.

📝 Enhancement Note: LCS is committed to fostering a collaborative, innovative, and customer-focused culture. Candidates should be prepared to demonstrate their ability to work effectively with cross-functional teams, stakeholders, and senior leadership, with a focus on driving business success through technology.

🌐 Challenges & Growth Opportunities

Technical Challenges:

• CRM System Complexity: Navigating the complex landscape of CRM systems, with a focus on Salesforce, Mulesoft, Pardot, and Engage.
• System Integration: Integrating CRM systems with other enterprise systems, such as ERP and HRIS, with a focus on data migration, API development, and system configuration.
• User Adoption: Driving user adoption and minimizing resistance to change, with a focus on stakeholder engagement, communication, and training.
• Emerging Technologies: Staying informed about emerging technologies, industry best practices, and system updates, and implementing innovative solutions and enhancements.

Learning & Development Opportunities:

• CRM System Certification: Pursuing relevant CRM system certifications, such as Salesforce Certified System Architect or MuleSoft Certified Developer, to enhance technical expertise and career prospects.
• Project Management Certification: Pursuing relevant project management certifications, such as Project Management Professional (PMP) or Certified ScrumMaster (CSM), to enhance leadership and strategic planning skills.
• Emerging Technologies: Staying informed about emerging technologies, industry best practices, and system updates, and implementing innovative solutions and enhancements.

📝 Enhancement Note: Given the strategic and complex nature of this role, candidates should be prepared to demonstrate their ability to lead complex projects, engage with stakeholders, and drive strategic initiatives within a business environment. Relevant experience in CRM systems, project management, and stakeholder engagement will be most competitive.

💡 Interview Preparation

Technical Questions:

• CRM System Expertise: Demonstrate your in-depth knowledge of CRM systems, with a focus on Salesforce, Mulesoft, Pardot, and Engage.
• Project Management: Prepare for questions related to project planning, stakeholder engagement, change management, and risk assessment.
• System Integration: Prepare for questions related to data migration, API development, and system configuration.
• Strategic Planning: Prepare for questions related to strategic planning, budget management, and team development.

Company & Culture Questions:

• Business Acumen: Prepare for questions related to understanding the business, industry trends, and competitive landscape.
• Stakeholder Engagement: Prepare for questions related to engaging with stakeholders, driving user adoption, and managing change.
• Innovation: Prepare for questions related to staying informed about emerging technologies, industry best practices, and system updates.
• Collaboration: Prepare for questions related to working effectively with cross-functional teams, stakeholders, and senior leadership.

Portfolio Presentation Strategy:

• CRM System Experience: Highlight your experience with CRM systems, with a focus on Salesforce, Mulesoft, Pardot, and Engage.
• Project Management: Include examples of your experience leading complex projects, with a focus on project planning, stakeholder engagement, and change management.
• Technical Documentation: Showcase your ability to develop and maintain system documentation, including technical specifications and configuration guides.
• Emerging Technologies: Demonstrate your understanding of emerging technologies, industry best practices, and system updates, and how you have implemented innovative solutions and enhancements.

📝 Enhancement Note: Given the strategic and complex nature of this role, candidates should be prepared to demonstrate their ability to lead complex projects, engage with stakeholders, and drive strategic initiatives within a business environment. Relevant experience in CRM systems, project management, and stakeholder engagement will be most competitive.

📌 Application Steps

To apply for this IT Senior Systems Engineer position:

1. Tailor Your Resume: Highlight your experience with CRM systems, project management, and stakeholder engagement, with a focus on driving business success through technology.
2. Prepare Your Portfolio: Include examples of your experience leading complex projects, with a focus on project planning, stakeholder engagement, and change management.
3. Research the Company: Familiarize yourself with LCS, its business, industry trends, and competitive landscape.
4. Prepare for Technical Assessments: Brush up on your technical skills, with a focus on CRM systems, project management, and system integration.
5. Practice Interview Questions: Prepare for interview questions related to CRM systems, project management, stakeholder engagement, and strategic planning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.