IT-Operational Technology Infrastructure Engineer (f/m/d) at atsaustria

📍 Job Overview

Job Title: IT-Operational Technology Infrastructure Engineer (f/m/d)
Company: AT&S
Location: Leoben, Austria
Job Type: On-site
Category: IT Infrastructure Engineer
Date Posted: June 24, 2025
Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

Maintain and operate IT/OT infrastructure in a live production environment to ensure system reliability and performance
Provide direct support to shopfloor users and contribute to the secure and efficient operation of production systems
Collaborate with cross-functional teams on infrastructure and application projects

📝 Enhancement Note: This role requires a strong focus on incident management, user support, and operational tasks, making it ideal for experienced IT professionals seeking to apply their skills in an industrial environment.

💻 Primary Responsibilities

System Monitoring & Maintenance: Monitor and maintain IT/OT systems to ensure high availability and performance, and swiftly resolve production incidents to minimize downtime and meet SLAs
User Support: Provide direct support to shopfloor users for hardware, software, and connectivity issues, and train users on new systems
Operational Tasks: Execute routine operational tasks such as backups and patching, and enforce cybersecurity and data protection standards
Infrastructure Integration: Integrate systems into the IT landscape, including domains, networks, and firewalls, and collaborate with cross-functional teams on infrastructure and application projects

🎓 Skills & Qualifications

Education: Bachelor’s degree in IT, Computer Science, or a related field

Experience: Minimum 5 years of professional IT experience, ideally in industrial environments

Required Skills:

Strong knowledge of IT infrastructure (Windows/Linux, networks, storage)
Familiarity with ITSM tools (e.g., ServiceNow, Jira)
Understanding of cybersecurity principles and compliance standards
Basic knowledge of virtualization and Active Directory
Fluent in German and English (spoken and written)
Willingness to support 24/7 environments and participate in on-call rotations
Team-oriented, proactive, and capable of working independently

Preferred Skills:

Experience in industrial environments
Knowledge of automation and scripting languages (e.g., PowerShell, Python)
Familiarity with ITIL processes and methodologies

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate experience in IT infrastructure management, system monitoring, and user support through relevant projects and case studies
Technical Documentation: Showcase documentation skills by providing clear and concise system documentation, user guides, and incident reports

💵 Compensation & Benefits

Salary Range: €45,000 - €65,000 per year (based on experience and qualifications)

Benefits:

Meaningful role with opportunities for long-term growth in an international environment
Chance to actively contribute to AT&S' success and create value
Structured and tailor-made onboarding program along with continual training opportunities
Modern company canteen with freshly prepared meals every day
Free parking spaces and e-charging stations
Diverse health measures and a wide range of employee benefits

Working Hours: 40 hours per week, with on-call rotations for 24/7 support

🎯 Team & Company Context

🏢 Company Culture

Industry: AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards, operating in the electronics and semiconductor industries

Company Size: Medium to large-sized company with multiple plants and sales offices worldwide

Founded: 1987

Team Structure:

IT/OT Infrastructure Engineer team, reporting to the Head of IT/OT Infrastructure
Collaborates with cross-functional teams, including production, engineering, and R&D departments

Development Methodology:

ITIL-based service management processes
Agile methodologies for application development and infrastructure projects

Company Website: AT&S Website

📝 Enhancement Note: AT&S values innovation, quality, and customer satisfaction, providing an international work environment with opportunities for professional growth and development.

📈 Career & Growth Analysis

IT Infrastructure Engineer Career Level: Mid-Senior level, responsible for maintaining and operating IT/OT infrastructure in a live production environment, with opportunities for growth into senior or management roles

Reporting Structure: Reports to the Head of IT/OT Infrastructure, with opportunities for collaboration with cross-functional teams and stakeholders

Technical Impact: Responsible for ensuring system reliability, performance, and security, with a direct impact on production systems and shopfloor users

Growth Opportunities:

Technical Growth: Develop expertise in emerging technologies and IT trends, with opportunities for specialization in specific areas such as cybersecurity, automation, or cloud infrastructure
Leadership Growth: Gain experience in team leadership, project management, or mentoring junior team members
Career Progression: Advance to senior or management roles within the IT/OT Infrastructure team or explore opportunities in other departments, such as IT architecture, IT strategy, or IT project management

📝 Enhancement Note: AT&S offers a structured onboarding program and continual training opportunities, fostering a culture of learning and development for IT professionals seeking to advance their careers.

🌐 Work Environment

Office Type: Modern, industrial setting with a focus on collaboration and innovation

Office Location(s): Headquarters in Leoben, Austria, with additional plants and sales offices worldwide

Workspace Context:

Collaborative Workspace: Open office layout with dedicated team spaces and meeting rooms for cross-functional collaboration
Technical Workspace: Access to relevant hardware, software, and tools for IT infrastructure management, system monitoring, and user support
Work-Life Balance: Flexible working hours and on-site amenities, such as a modern company canteen and e-charging stations, to support work-life balance

Work Schedule: Full-time position with on-call rotations for 24/7 support, requiring flexibility and availability to address production incidents and maintain system reliability

📝 Enhancement Note: AT&S offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of collaboration and innovation in the electronics and semiconductor industries.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: Initial review of candidate's resume and portfolio, focusing on relevant IT infrastructure experience and qualifications
Phone or Video Screen: Brief conversation to assess communication skills, motivation, and cultural fit
Technical Interview: In-depth discussion of candidate's IT infrastructure experience, system monitoring, and user support skills, as well as problem-solving abilities and technical expertise
Final Interview: Meeting with the hiring manager or other key stakeholders to discuss career goals, expectations, and next steps

Portfolio Review Tips:

Highlight relevant IT infrastructure projects, system monitoring case studies, and user support examples
Demonstrate strong documentation skills through clear and concise system documentation, user guides, and incident reports
Showcase experience in incident management, operational tasks, and collaboration with cross-functional teams

Technical Challenge Preparation:

Brush up on IT infrastructure concepts, system monitoring tools, and user support best practices
Prepare for scenario-based questions and case studies, focusing on problem-solving, decision-making, and communication skills
Familiarize yourself with AT&S' industry, products, and services to demonstrate a strong understanding of the company and its goals

ATS Keywords:

Programming Languages: Python, PowerShell, Bash
Web Frameworks: N/A (focus on IT infrastructure and system monitoring)
Server Technologies: Windows, Linux, Active Directory, virtualization
Databases: N/A (focus on IT infrastructure and system monitoring)
Tools: ServiceNow, Jira, ITIL, incident management, system monitoring, user support
Methodologies: ITIL, Agile, project management
Soft Skills: Teamwork, communication, problem-solving, decision-making, leadership
Industry Terms: IT/OT infrastructure, system reliability, performance, security, user support, incident management, operational tasks

📝 Enhancement Note: AT&S values strong communication skills, problem-solving abilities, and a proactive approach to incident management and user support, making these key areas of focus for the technical interview process.

🛠 Technology Stack & Web Infrastructure

IT Infrastructure Technologies:

Windows Server
Linux (Ubuntu, CentOS)
Active Directory
Virtualization (VMware, Hyper-V)
Storage (NAS, SAN, DAS)
Networking (Cisco, Arista, Juniper)

ITSM Tools:

ServiceNow
Jira

Monitoring & Logging Tools:

Nagios, Zabbix, or other open-source monitoring solutions
ELK Stack (Elasticsearch, Logstash, Kibana) or other logging and analytics platforms

Collaboration & Productivity Tools:

Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
Atlassian Suite (Jira, Confluence, Bitbucket)

📝 Enhancement Note: AT&S uses a combination of proprietary and open-source tools for IT infrastructure management, system monitoring, and user support, with a focus on industry-standard best practices and emerging technologies.

👥 Team Culture & Values

IT Infrastructure Values:

Reliability: Ensure high availability and performance of IT/OT systems to support production processes and shopfloor users
Security: Enforce cybersecurity and data protection standards to protect AT&S' intellectual property and production systems
Collaboration: Work closely with cross-functional teams to integrate systems into the IT landscape and support infrastructure and application projects
Continuous Improvement: Regularly review and optimize IT infrastructure processes, tools, and technologies to drive operational excellence and innovation

Collaboration Style:

Cross-Functional Integration: Collaborate with production, engineering, and R&D departments to understand business requirements and provide tailored IT infrastructure solutions
Code Review Culture: Foster a culture of knowledge sharing and continuous learning through regular team meetings, workshops, and training sessions
Knowledge Sharing: Encourage team members to share their expertise and experiences with colleagues to drive collective growth and development

📝 Enhancement Note: AT&S fosters a culture of collaboration, innovation, and continuous improvement, providing an ideal environment for IT professionals seeking to grow and develop their skills in an industrial setting.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Develop and refine incident management processes to minimize downtime and meet service level agreements (SLAs)
System Integration: Integrate new systems and technologies into the existing IT landscape, ensuring compatibility, performance, and security
Cybersecurity: Stay up-to-date with emerging cybersecurity threats and best practices, and implement proactive measures to protect AT&S' intellectual property and production systems
User Support: Address user support challenges by developing clear and concise documentation, providing training sessions, and optimizing user experience

Learning & Development Opportunities:

Technical Training: Participate in AT&S' structured onboarding program and continual training opportunities to develop expertise in emerging technologies and IT trends
Conferences & Events: Attend industry conferences, webinars, and workshops to network with peers, learn about best practices, and gain insights into emerging technologies
Mentorship & Leadership: Seek mentorship opportunities from experienced team members or industry experts to develop leadership skills and advance your career

📝 Enhancement Note: AT&S offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of learning, collaboration, and innovation in the electronics and semiconductor industries.

💡 Interview Preparation

Technical Questions:

System Monitoring: Describe your experience with system monitoring tools and best practices for ensuring high availability and performance
Incident Management: Walk through a scenario-based question, focusing on problem-solving, decision-making, and communication skills in incident management
User Support: Discuss your approach to user support, including documentation, training, and user experience optimization
IT Infrastructure Management: Explain your experience with IT infrastructure management, including hardware, software, and network configuration

Company & Culture Questions:

AT&S Industry: Demonstrate a strong understanding of AT&S' industry, products, and services, and explain how your IT infrastructure experience aligns with the company's goals and objectives
IT/OT Infrastructure Team: Describe your preferred working style and how you would collaborate with the IT/OT Infrastructure team to drive success and innovation
Career Growth: Discuss your long-term career goals and how AT&S can support your professional development and growth

Portfolio Presentation Strategy:

Project Case Studies: Highlight relevant IT infrastructure projects, system monitoring case studies, and user support examples, focusing on problem-solving, decision-making, and communication skills
Documentation & Reporting: Showcase strong documentation skills through clear and concise system documentation, user guides, and incident reports
User Support & Training: Demonstrate experience in user support and training, including user-friendly documentation, training sessions, and user experience optimization

📝 Enhancement Note: AT&S values strong communication skills, problem-solving abilities, and a proactive approach to incident management and user support, making these key areas of focus for the technical interview process.

📌 Application Steps

To apply for this IT-Operational Technology Infrastructure Engineer (f/m/d) position at AT&S:

Customize Your Resume: Tailor your resume to highlight relevant IT infrastructure experience, system monitoring, and user support skills, as well as any relevant industry-specific knowledge or certifications
Prepare Your Portfolio: Curate a portfolio showcasing your experience in IT infrastructure management, system monitoring, and user support, including case studies, documentation, and user support examples
Research AT&S: Familiarize yourself with AT&S' industry, products, services, and company culture to demonstrate a strong understanding of the company and its goals
Prepare for Technical Interview: Brush up on IT infrastructure concepts, system monitoring tools, and user support best practices, and prepare for scenario-based questions and case studies focusing on problem-solving, decision-making, and communication skills
Submit Your Application: Apply online through the provided application link, and follow up as needed to ensure your application is received and reviewed

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about IT infrastructure, system monitoring, and user support. All details should be verified directly with AT&S before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

IT Infrastructure-Specific Focus:

Tailor every section specifically to IT infrastructure, system monitoring, and user support roles
Include IT infrastructure management best practices, system monitoring tools, and user support strategies
Emphasize incident management, operational tasks, and collaboration with cross-functional teams
Address IT infrastructure career progression, technical leadership, and emerging technologies in IT infrastructure management

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about IT infrastructure management, system monitoring, or user support, with specific reasoning based on role level and IT infrastructure industry practices
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute IT infrastructure and system monitoring keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and IT infrastructure specialization

Industry Expertise:

Include specific IT infrastructure technologies, server platforms, and monitoring tools relevant to the role
Address IT infrastructure career progression paths and technical leadership opportunities in IT infrastructure management
Provide tactical advice for IT infrastructure portfolio development, system monitoring case studies, and user support examples
Include IT infrastructure-specific interview preparation and coding challenge guidance
Emphasize incident management, operational tasks, and collaboration with cross-functional teams in IT infrastructure management

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use IT infrastructure and system monitoring industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to IT infrastructure professionals
Provide actionable insights that give IT infrastructure and system monitoring candidates a competitive advantage
Focus on IT infrastructure team culture, cross-functional collaboration, and user impact measurement

IT Infrastructure & System Monitoring Emphasis:

Emphasize IT infrastructure management best practices, system monitoring tools, and user support strategies
Include specific IT infrastructure portfolio requirements tailored to the role and level, focusing on system documentation, user guides, and incident reports
Address browser compatibility, accessibility standards, and user experience design principles in the context of IT infrastructure management
Focus on problem-solving methods, performance optimization, and scalable IT infrastructure architecture
Include technical presentation skills and stakeholder communication for IT infrastructure projects

Avoid:

Generic business jargon not relevant to IT infrastructure or system monitoring roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-technical terminology unless relevant to the specific IT infrastructure or system monitoring role
Marketing language unrelated to IT infrastructure, system monitoring, or user support

Generate comprehensive, IT infrastructure-focused content that serves as a valuable resource for IT infrastructure and system monitoring professionals seeking their next opportunity in the electronics and semiconductor industries.

IT-Operational Technology Infrastructure Engineer (f/m/d)