IT & Security Administrator

📍 Job Overview

• Job Title: IT & Security Administrator
• Company: Bitwarden
• Location: Remote, U.S.
• Job Type: Full-Time
• Category: IT & Security Administration
• Date Posted: 2025-07-30
• Experience Level: Mid-Level (2-5 years)
• Remote Status: Remote (Eastern U.S. time zone preferred)

🚀 Role Summary

Bitwarden is seeking an IT & Security Administrator to join their all-remote Security and IT team. This role involves managing security and IT-related requests, providing user support, and maintaining various security systems. The ideal candidate will have strong hands-on experience with Atlassian cloud products and a security-focused mindset.

📝 Enhancement Note: This role requires a security and IT generalist with diverse technology experience and the ability to handle sensitive information. Familiarity with security standards and regulations relevant to AI and data privacy is a plus.

💻 Primary Responsibilities

• Security & IT Support: Assist with security and IT-related technical service desk tickets and manage user support.
• Access Control & User Provisioning: Manage access control changes, onboarding automation, and user provisioning/deprovisioning.
• Atlassian Cloud Products: Configure and administer/maintain Atlassian cloud products (JIRA, Service Management, Confluence, etc.).
• Security Incident Response: Respond to security incidents and investigate suspicious network activity.
• Documentation & Compliance: Develop and maintain documentation for security systems, services, and procedures to support Bitwarden’s security and compliance needs.
• Endpoint & Data Protection: Administer and maintain endpoint protection and overall security and data protection using various technologies.
• Vulnerability Management: Assist with patching and updating and overall vulnerability management to keep all systems and endpoint devices secure and operational.
• Collaboration & Problem Solving: Collaborate with various teams across the organization and solve security and IT challenges through technical awareness, assurance, and partnership.

🎓 Skills & Qualifications

Education: Relevant Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 2-5 years of experience in security and IT administration, with a focus on user support, access control, and incident response.

Required Skills:

• Strong hands-on expertise with configuring and administering/maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc.)
• Experience with security and IT administrative tasks related to auditing, access management, and licensing users across various departments
• Familiarity with endpoint protection and data loss prevention technologies
• Excellent problem-solving skills and the ability to communicate solutions effectively
• Strong communication and collaboration skills
• Experience working in a remote, distributed, and decentralized global workforce

Preferred Skills:

• Familiarity with security standards and regulations relevant to AI and data privacy
• Experience with security incident and event management (SIEM) systems
• Knowledge of scripting languages (e.g., Python, Bash) for automation and configuration management
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: A portfolio showcasing relevant security and IT administration projects, with a focus on user support, access control, and incident response.
• Technical Documentation: Documentation demonstrating the ability to develop and maintain security systems, services, and procedures to support Bitwarden’s security and compliance needs.
• Certifications: Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP), etc.) are a plus but not required.

💵 Compensation & Benefits

Salary Range: The starting base compensation range for this role is $110,000 - $140,000 per year in the United States. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location.

Benefits:

• Competitive salary and benefits package
• Opportunity to work remotely with a motivated and supportive team
• Immersion in prominent technology markets of security and open source software
• Sense of purpose in bringing a more secure internet experience to users worldwide

Working Hours: Full-time position with standard working hours, but the ability to provide security and IT related coverage ahead of the US East Coast time zone is preferred.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bitwarden is a leading identity security company focused on providing secure password management, secrets management, and passwordless and passkey innovations to enterprises, developers, and individuals worldwide.

Company Size: Bitwarden is a mid-sized company with a remote, global workforce, providing ample opportunities for collaboration and growth.

Founded: Bitwarden was founded in 2015 and is headquartered in Santa Barbara, California.

Team Structure:

• The Security and IT team is active and works with all teams across the organization daily.
• The IT & Security Administrator role reports directly to the Head of Information Security.

Development Methodology:

• Bitwarden follows Agile methodologies for software development and project management.
• The Security and IT team emphasizes collaboration, adaptability, and continuous learning.

Company Website: bitwarden.com

📝 Enhancement Note: Bitwarden values openness, authenticity, and excellent communication skills in its team members. The company encourages a collaborative and adaptable mindset, making it an ideal fit for individuals interested in solving security and IT challenges through technical awareness, assurance, and partnership.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for a mid-level IT and security professional with 2-5 years of experience in security and IT administration, user support, access control, and incident response.

Reporting Structure: The IT & Security Administrator role reports directly to the Head of Information Security and collaborates with various teams across the organization.

Technical Impact: This role has a significant impact on Bitwarden's overall security posture, user experience, and compliance with relevant security standards and regulations.

Growth Opportunities:

• Technical Skill Development: Bitwarden encourages continuous learning and offers opportunities to develop technical skills in emerging technologies and security trends.
• Leadership Potential: With experience and demonstrated success, there is potential for growth into a senior or management role within the Security and IT team.
• Career Progression: Bitwarden provides opportunities for career progression within the security and IT field, as well as the broader technology industry.

📝 Enhancement Note: Bitwarden's all-remote team structure and global user base offer unique opportunities for career growth and exposure to diverse technologies and security challenges.

🌐 Work Environment

Office Type: Bitwarden is an all-remote company, with no physical office locations.

Office Location(s): N/A

Workspace Context:

• Remote Collaboration: Bitwarden's remote work environment emphasizes effective communication, collaboration, and adaptability among team members.
• Tools & Equipment: Bitwarden provides the necessary tools and equipment for remote work, including laptops, software licenses, and collaboration platforms.
• Cross-Functional Interaction: Bitwarden's all-remote team structure encourages cross-functional collaboration and interaction with various departments across the organization.

Work Schedule: Full-time position with standard working hours, but the ability to provide security and IT related coverage ahead of the US East Coast time zone is preferred.

📝 Enhancement Note: Bitwarden's all-remote work environment requires strong communication skills, self-motivation, and the ability to work independently while collaborating effectively with team members worldwide.

📄 Application & Technical Interview Process

Interview Process:

1. Meeting with the Recruiting Manager to discuss the role and Bitwarden's company culture.
2. Interview with the Head of Information Security to assess technical skills and cultural fit.
3. Interview(s) with team members to evaluate collaboration and problem-solving skills.
4. Reference calls to validate experience and qualifications.

Portfolio Review Tips:

• Highlight relevant security and IT administration projects that demonstrate user support, access control, and incident response skills.
• Include documentation showcasing the ability to develop and maintain security systems, services, and procedures.
• Emphasize any relevant certifications (e.g., CompTIA Security+, CISSP, etc.) and continuous learning efforts.

Technical Challenge Preparation:

• Brush up on Atlassian cloud products (JIRA, Service Management, Confluence, etc.) and be prepared to discuss configuration and administration tasks.
• Familiarize yourself with security incident response processes and best practices.
• Prepare for behavioral questions that assess problem-solving skills, communication, and collaboration in a remote work environment.

ATS Keywords:

• Security Administration: Incident Response, Access Control, User Provisioning, Security Standards, Compliance, Vulnerability Management
• IT Administration: Technical Service Desk, Endpoint Protection, Data Loss Prevention, Documentation, Collaboration, Problem Solving
• Tools & Technologies: Atlassian Cloud Products (JIRA, Service Management, Confluence), Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps, Brand Protection Service

📝 Enhancement Note: Bitwarden's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit within the company's remote, collaborative work environment.

🛠 Technology Stack & Web Infrastructure

IT & Security Tools:

• Atlassian Cloud Products: JIRA, Service Management, Confluence (required)
• Endpoint Protection & Management: Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps, Brand Protection Service (required)
• Incident Response & SIEM: Security Information and Event Management (SIEM) systems (preferred)
• Cloud Platforms: AWS, Azure, Google Cloud (preferred)
• Containerization Technologies: Docker, Kubernetes (preferred)

📝 Enhancement Note: Bitwarden's technology stack emphasizes security, collaboration, and automation tools to support its remote, global workforce and user base.

👥 Team Culture & Values

Bitwarden Values:

• Security-First Mindset: Bitwarden prioritizes security in all aspects of its products, services, and operations.
• Open Source & Collaboration: Bitwarden embraces open source technologies and encourages collaboration and knowledge sharing within its team and the broader community.
• User-Centric Design: Bitwarden focuses on providing a seamless, user-friendly experience for its customers.
• Continuous Learning & Improvement: Bitwarden fosters a culture of continuous learning and improvement, encouraging team members to stay current with emerging technologies and best practices.

Collaboration Style:

• Remote Collaboration: Bitwarden's all-remote team structure requires strong communication, collaboration, and adaptability among team members.
• Cross-Functional Interaction: Bitwarden's team culture encourages collaboration and interaction with various departments across the organization.
• Knowledge Sharing & Mentoring: Bitwarden fosters a culture of knowledge sharing and mentoring, with opportunities for team members to learn from one another and grow professionally.

📝 Enhancement Note: Bitwarden's team culture emphasizes security, collaboration, and continuous learning, making it an ideal fit for individuals interested in solving security and IT challenges through technical awareness, assurance, and partnership.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Access Control & User Provisioning: Manage access control changes, onboarding automation, and user provisioning/deprovisioning for a diverse, global user base.
• Incident Response & SIEM: Investigate and respond to security incidents and suspicious network activity using Security Information and Event Management (SIEM) systems.
• Vulnerability Management: Patching and updating systems and endpoint devices to maintain security and minimize downtime, with a focus on endpoint/asset standardization and maintaining OS and system updates/patches.
• Emerging Technologies: Stay current with emerging technologies and security trends, and adapt Bitwarden's security and IT infrastructure accordingly.

Learning & Development Opportunities:

• Technical Skill Development: Bitwarden offers opportunities to develop technical skills in emerging technologies and security trends through training, workshops, and online resources.
• Conference Attendance & Certification: Bitwarden supports conference attendance, certification, and community involvement to encourage continuous learning and professional development.
• Technical Mentorship & Leadership: Bitwarden provides opportunities for technical mentorship, leadership development, and architecture decision-making, with a focus on security and IT infrastructure.

📝 Enhancement Note: Bitwarden's technical challenges and growth opportunities require a security and IT generalist with diverse technology experience, strong problem-solving skills, and a collaborative mindset.

💡 Interview Preparation

Technical Questions:

• Atlassian Cloud Products: Discuss your experience with configuring and administering Atlassian cloud products (JIRA, Service Management, Confluence, etc.) and how you've used them to manage user support, access control, and incident response.
• Security Incident Response: Describe your experience with security incident response processes and best practices, and how you've responded to security incidents in previous roles.
• Problem-Solving & Collaboration: Provide examples of how you've solved security and IT challenges through technical awareness, assurance, and partnership in a remote work environment.

Company & Culture Questions:

• Bitwarden's Mission & Values: Explain why you're interested in Bitwarden's mission to bring a more secure internet experience to everyone and how you align with the company's values.
• Remote Work & Collaboration: Discuss your experience working remotely and how you've collaborated effectively with team members in a distributed, global workforce.
• User Experience & Security: Describe your approach to balancing user experience and security in your previous roles and how you've ensured that security measures did not negatively impact the user experience.

Portfolio Presentation Strategy:

• Security & IT Administration Projects: Highlight relevant security and IT administration projects that demonstrate user support, access control, and incident response skills.
• Documentation: Include documentation showcasing your ability to develop and maintain security systems, services, and procedures to support Bitwarden’s security and compliance needs.
• Certifications: Mention any relevant certifications (e.g., CompTIA Security+, CISSP, etc.) and continuous learning efforts.

📝 Enhancement Note: Bitwarden's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit within the company's remote, collaborative work environment. Prepare for behavioral questions that evaluate your experience with security and IT administration, user support, access control, and incident response.

📌 Application Steps

To apply for this IT & Security Administrator position at Bitwarden:

1. Submit your application through the application link provided in the job listing.
2. Customize your resume and portfolio to highlight relevant security and IT administration projects, user support, access control, and incident response skills.
3. Prepare for the interview process by reviewing Bitwarden's technology stack, company culture, and mission.
4. Research Bitwarden's products, services, and industry to demonstrate your understanding of the company and its commitment to security and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.