📍 Job Overview

Job Title: Internship - Technical Support Engineer
Company: Digital.ai
Location: Chennai, Tamil Nadu, India
Job Type: Internship
Category: Technical Support Engineer
Date Posted: 2025-08-08
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This internship offers an excellent opportunity for aspiring technical support engineers to gain hands-on experience in a dynamic, multicultural environment. The role involves working with enterprise-level customers, providing technical support, and learning to become a subject matter expert in at least two products within the Digital.ai Value Stream Platform.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around customer support, problem-solving, and learning the Digital.ai platform. Interns will be expected to demonstrate strong technical aptitudes, excellent communication skills, and the ability to work effectively with a globally distributed team.
Engage with enterprise-level customers, providing guidance, support, and analysis to help them avoid potential issues and achieve the greatest customer satisfaction.
Learn to become a subject matter expert in at least two products within the Digital.ai Value Stream Platform.
Collaborate with the team to proactively help customers and resolve technical issues promptly and effectively.
Contribute to the continuous improvement of the Digital.ai platform by providing feedback and suggestions based on customer interactions and technical support experiences.

🎓 Skills & Qualifications

Education: A Bachelor of Science degree in Information Technology, Computer Science, or equivalent is preferred.

Experience: Candidates should have relevant experience or projects demonstrating strong technical aptitudes in one or more platform areas.

Required Skills:

Strong problem-solving skills and a quick thinking mindset.
Excellent client-facing, written, and verbal communication skills.
Good understanding of SaaS and Cloud operations, web-based platforms, APIs, databases, and network infrastructure.
Proficiency in scripting languages (Python, Perl, etc.) and working on UNIX (Linux, Solaris, etc.) and Windows operating systems.
Ability to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack.
Ongoing learning attitude, effective time management skills, attention to detail, and strong English communication skills (oral and written).

Preferred Skills (DevOps Specific):

Experience in replicating and setting up customer system architecture in Azure, AWS, Docker, Hyper-V, and/or VirtualBox.
Ability to diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols.
Experience in implementing microservices and containers (e.g., Kubernetes, Docker, OpenShift) and building CI/CD pipelines.
Familiarity with build automation tools, build orchestration, environment automation, and infrastructure as code (IaC) tools (e.g., Jenkins, Git, SVN, CVS, CloudFormation, Terraform, Chef, Ansible, Puppet, CodePipeline, and Azure Stack).

📝 Enhancement Note: While not explicitly stated, it is recommended that candidates have a strong background in software development to excel in this role.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this is an internship focused on technical support, a web portfolio is not explicitly required. However, candidates should be prepared to showcase relevant projects or experiences that demonstrate their technical aptitudes and problem-solving skills.

💵 Compensation & Benefits

Salary Range: Not specified. For internships in India, the average monthly stipend typically ranges from INR 10,000 to INR 20,000 (approximately USD 125 to USD 250) based on the company and candidate's qualifications.

Benefits:

Opportunity to work with a global leader in enterprise software delivery and gain valuable industry experience.
Collaborate with a multicultural team in an innovative and international environment.
Learn and develop skills in enterprise-level technical support and the Digital.ai Value Stream Platform.
Potential full-time employment opportunities upon successful completion of the internship.

Working Hours: Full-time (40 hours/week) with flexible working hours and maintenance windows as required.

📝 Enhancement Note: While not explicitly stated, it is recommended that candidates research the average internship stipends in India and consider the potential long-term benefits of gaining experience with a global leader in enterprise software delivery.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital.ai operates in the enterprise software delivery industry, focusing on AI-powered DevSecOps and enterprise agile planning.

Company Size: Digital.ai is a mid-sized company with a global presence, employing over 500 people across various locations. This size allows interns to work closely with team members and gain valuable insights into the company's operations.

Founded: 2013 (as CollabNet VersionOne) and rebranded as Digital.ai in 2021.

Team Structure:

The technical support team consists of experienced professionals who provide guidance and support to enterprise-level customers.
Interns will work closely with this team, learning from their expertise and contributing to customer support efforts.
The team follows a collaborative approach, emphasizing effective communication and cross-functional collaboration with other departments, such as sales, marketing, and product development.

Development Methodology:

Digital.ai follows Agile methodologies for product development and customer support.
Interns can expect to participate in sprint planning, code reviews, and quality assurance processes.
The company emphasizes continuous learning and improvement, encouraging interns to stay up-to-date with the latest technologies and best practices.

Company Website: Digital.ai

📝 Enhancement Note: Digital.ai's company culture emphasizes innovation, collaboration, and continuous learning, providing an excellent environment for interns to grow both personally and professionally.

📈 Career & Growth Analysis

Web Technology Career Level: This internship is an entry-level position focused on technical support and learning the Digital.ai platform. Upon successful completion, interns may be considered for full-time positions with opportunities for growth and progression in their technical support careers.

Reporting Structure: Interns will report directly to the technical support team lead and work closely with other team members to provide exceptional customer support.

Technical Impact: As an intern, the primary technical impact will be on customer satisfaction and the continuous improvement of the Digital.ai platform through feedback and support experiences.

Growth Opportunities:

📝 Enhancement Note: While not explicitly stated, it is reasonable to expect that successful interns may be offered full-time positions with opportunities for career progression within the technical support team or other departments, such as product development or sales.
Gain hands-on experience working with enterprise-level customers and learning the Digital.ai Value Stream Platform.
Develop strong technical support skills and learn to become a subject matter expert in at least two products within the platform.
Contribute to the continuous improvement of the Digital.ai platform and enhance customer satisfaction.
Build a strong professional network within the company and the enterprise software delivery industry.

📝 Enhancement Note: The growth opportunities for this internship are primarily focused on gaining valuable industry experience, developing technical support skills, and potentially securing full-time employment with the company.

🌐 Work Environment

Office Type: Digital.ai's Chennai office is a modern, collaborative workspace designed to foster innovation and creativity. Interns can expect to work in an environment that encourages open communication, teamwork, and continuous learning.

Office Location(s): Chennai, Tamil Nadu, India. The office is conveniently located in a bustling business district with easy access to public transportation and amenities.

Workspace Context:

Interns will have access to state-of-the-art equipment, including multiple monitors and testing devices, to ensure they can effectively perform their job duties.
The workspace encourages collaboration and interaction among team members, with dedicated spaces for meetings, brainstorming sessions, and social events.
Digital.ai fosters a diverse and inclusive work environment, welcoming individuals from all backgrounds and promoting equal opportunities for growth and development.

Work Schedule: Full-time (40 hours/week) with flexible working hours and maintenance windows as required. The work schedule may vary depending on customer support needs and team availability.

📝 Enhancement Note: Digital.ai's work environment emphasizes collaboration, innovation, and continuous learning, providing an ideal setting for interns to grow both personally and professionally.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process for this internship is not explicitly outlined. However, candidates can expect a combination of technical assessments, problem-solving exercises, and behavioral interviews to evaluate their skills and cultural fit.
Step 1: Online application submission through the Digital.ai careers portal.
Step 2: Technical assessment or coding challenge to evaluate problem-solving skills and technical aptitudes.
Step 3: Behavioral interview to assess communication skills, client-facing abilities, and cultural fit.
Step 4: Final interview with the technical support team lead or manager to discuss the role, expectations, and potential growth opportunities.

Portfolio Review Tips: Not applicable, as this is an internship focused on technical support.

Technical Challenge Preparation:

Brush up on problem-solving skills and algorithms, as the technical assessment may involve coding challenges or case studies.
Familiarize yourself with the Digital.ai platform and its products to demonstrate your enthusiasm and eagerness to learn.
Prepare for behavioral interviews by reflecting on your past experiences and identifying examples of your strong problem-solving skills, excellent communication, and client-facing abilities.

ATS Keywords: (Relevant keywords for resume optimization and interview preparation)

Programming Languages: Python, Perl, JavaScript, HTML, CSS
Web Frameworks: Not specified
Server Technologies: Not specified
Databases: Not specified
Tools: Zendesk, Atlassian, Microsoft Office 365 suite, Slack, Git, Jenkins, AWS, Azure, Docker, Kubernetes, OpenShift, CloudFormation, Terraform, Chef, Ansible, Puppet, CodePipeline, Azure Stack
Methodologies: Agile, Scrum, DevOps
Soft Skills: Problem-solving, communication, client-facing, teamwork, collaboration, time management, attention to detail
Industry Terms: SaaS, Cloud operations, security processes, web architecture, APIs, microservices, CI/CD pipelines, enterprise software delivery, technical support

📝 Enhancement Note: While not explicitly stated, it is recommended that candidates research and include relevant ATS keywords in their resumes and cover letters to improve their chances of being shortlisted for the internship.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified (as this is a technical support role focused on learning the Digital.ai platform)

Backend & Server Technologies:

Digital.ai Value Stream Platform (products to be learned during the internship)
Azure, AWS, Docker, Hyper-V, and/or VirtualBox (for replicating and setting up customer system architecture)
UNIX (Linux, Solaris, etc.) and Windows operating systems (for troubleshooting and maintenance)

Development & DevOps Tools:

Zendesk (customer support ticketing system)
Atlassian (project management and collaboration tools)
Microsoft Office 365 suite (productivity and collaboration tools)
Slack (team communication and collaboration)
Git (version control)
Jenkins (CI/CD pipeline automation)
AWS, Azure, Docker, Kubernetes, OpenShift (cloud and containerization platforms)
CloudFormation, Terraform (infrastructure as code tools)
Chef, Ansible, Puppet (configuration management tools)
CodePipeline (CI/CD pipeline automation for AWS)

📝 Enhancement Note: As this is an internship focused on learning the Digital.ai platform and providing technical support, the technology stack is not explicitly outlined. However, interns can expect to work with various tools and platforms to gain valuable industry experience and develop their technical skills.

👥 Team Culture & Values

Web Development Values:

📝 Enhancement Note: As this is a technical support role focused on learning the Digital.ai platform, the web development values are not explicitly stated. However, interns can expect to work in an environment that emphasizes innovation, collaboration, and continuous learning.
Customer-centric approach and a strong commitment to customer satisfaction.
Technical excellence and a focus on delivering high-quality solutions.
Continuous learning and improvement, encouraging interns to stay up-to-date with the latest technologies and best practices.
A collaborative and inclusive work environment that welcomes diverse perspectives and fosters teamwork.

Collaboration Style:

Digital.ai fosters a collaborative and inclusive work environment, encouraging open communication, teamwork, and cross-functional collaboration with other departments.
The technical support team follows a collaborative approach, emphasizing effective communication and knowledge sharing to ensure customers receive the best possible support.
Interns can expect to work closely with team members, learning from their expertise and contributing to customer support efforts.

📝 Enhancement Note: Digital.ai's team culture emphasizes collaboration, innovation, and continuous learning, providing an excellent environment for interns to grow both personally and professionally.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: As this is an internship focused on learning the Digital.ai platform and providing technical support, the technical challenges are not explicitly outlined. However, interns can expect to face various challenges related to customer support, problem-solving, and learning the Digital.ai platform.
Troubleshooting and resolving technical issues for enterprise-level customers.
Learning the Digital.ai Value Stream Platform and becoming a subject matter expert in at least two products.
Collaborating with a globally distributed team to provide exceptional customer support and resolve technical issues promptly and effectively.

Learning & Development Opportunities:

📝 Enhancement Note: Digital.ai offers various learning and development opportunities for interns, including on-the-job training, mentorship, and the chance to work with a global leader in enterprise software delivery.
Gain hands-on experience working with enterprise-level customers and learning the Digital.ai Value Stream Platform.
Develop strong technical support skills and learn to become a subject matter expert in at least two products within the platform.
Contribute to the continuous improvement of the Digital.ai platform and enhance customer satisfaction.
Build a strong professional network within the company and the enterprise software delivery industry.
Potential full-time employment opportunities upon successful completion of the internship.

📝 Enhancement Note: The learning and development opportunities for this internship are primarily focused on gaining valuable industry experience, developing technical support skills, and potentially securing full-time employment with the company.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: As the interview process for this internship is not explicitly outlined, the technical questions are not specified. However, candidates can expect a combination of technical assessments, problem-solving exercises, and behavioral interviews to evaluate their skills and cultural fit.
Be prepared to discuss your problem-solving skills, technical aptitudes, and enthusiasm for learning the Digital.ai platform.
Brush up on your knowledge of SaaS, Cloud operations, web-based platforms, APIs, databases, and network infrastructure.
Familiarize yourself with the Digital.ai platform and its products to demonstrate your eagerness to learn and contribute to the team.

Company & Culture Questions:

📝 Enhancement Note: As the interview process for this internship is not explicitly outlined, the company and culture questions are not specified. However, candidates can expect to be asked questions related to their communication skills, client-facing abilities, and cultural fit.
Research Digital.ai's company culture, values, and mission to demonstrate your understanding of the organization and your alignment with its goals.
Prepare examples of your strong problem-solving skills, excellent communication, and client-facing abilities to showcase your fit for the role and the company.

Portfolio Presentation Strategy: Not applicable, as this is an internship focused on technical support.

📝 Enhancement Note: While not explicitly stated, it is recommended that candidates research Digital.ai's company culture, values, and mission to demonstrate their understanding of the organization and their alignment with its goals during the interview process.

📌 Application Steps

To apply for this technical support engineer internship at Digital.ai:

Submit your application through the Digital.ai careers portal (https://digital.ai/careers/).
Prepare a well-structured resume highlighting your relevant experience, technical skills, and problem-solving abilities.
Tailor your cover letter to demonstrate your enthusiasm for learning the Digital.ai platform and contributing to the team's success.
Research Digital.ai's company culture, values, and mission to showcase your alignment with the organization's goals during the interview process.
Prepare for technical assessments, problem-solving exercises, and behavioral interviews to evaluate your skills and cultural fit.

📝 Enhancement Note: Digital.ai's application process is not explicitly outlined. However, candidates can expect a combination of online application submission, technical assessments, problem-solving exercises, and behavioral interviews to evaluate their skills and cultural fit for the internship.

Internship - Technical Support Engineer