Internal Customer Support Coordinator

📍 Job Overview

• Job Title: Internal Customer Support Coordinator
• Company: Shop Fix Academy
• Location: Franklin, TN
• Job Type: Full-Time
• Category: Customer Support & Operations
• Date Posted: 2025-07-31
• Experience Level: Entry-level to Mid-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities:
  • Ensure smooth business operations and coaching program success.
  • Support employees, teams, and departments with internal tools, systems, and processes.
  • Facilitate efficient delivery of coaching services to auto shop owners.
  • Collaborate with coaching team and business operations to address internal concerns and improve processes.

💻 Primary Responsibilities

• Employee Support:

  • Resolve IT issues and manage internal requests.
  • Address any internal system concerns or conflicts.

• Internal Communications:

  • Act as a liaison between departments to ensure smooth communication.
  • Resolve conflicts and address concerns related to internal operations.

• Training & Onboarding:

  • Help new coaches and assistant coaches understand and use internal systems or resources.
  • Provide support for the coaching team and business operations.

• Process Improvement:

  • Identify inefficiencies in internal workflows or processes.
  • Suggest improvements to enhance internal processes and service delivery.

• Resource Management:

  • Manage internal resources, like help desks or tools, to support company functions.

• Reporting & Analytics:

  • Analyze internal data and report on support trends.
  • Improve internal processes and service delivery based on data insights.

🎓 Skills & Qualifications

Education:

• Relevant bachelor's degree or equivalent experience in a related field.

Experience:

• 0-2 years of experience in a similar role or relevant field.
• Experience with Google Workspace is preferred but not required.

Required Skills:

• Strong problem-solving skills and the ability to think outside the box.
• Ability to multi-task and prioritize requests from various departments.
• Strong organization and time management skills, with a keen eye for detail.
• Coachable and adaptable, with a positive attitude and a "go getter" mindset.
• Excellent communication and interpersonal skills, with a people-oriented approach.
• Ability to work effectively in a team and collaborate with various departments.

Preferred Skills:

• Previous experience in a customer support or operations role.
• Familiarity with CRM software and coaching platforms.
• Knowledge of auto repair shops or the automotive industry.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range:

• $20 - $25 per hour

Benefits:

• Health, dental, and vision insurance
• Retirement with company match
• Christmas club program with company match
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Paid time off
• Paid holidays

🎯 Team & Company Context

Company Culture:

• Shop Fix Academy is a business consulting company for auto repair shops, focusing on setting owners up for success and providing freedom and confidence.
• The company values a lively work environment, dynamic client base, and opportunities for growth and advancement.
• Shop Fix Academy is an Equal Opportunity Employer and welcomes everyone to apply.

Team Structure:

• The Internal Customer Support Coordinator works closely with the coaching team, business operations, and other departments to ensure smooth communication and efficient delivery of coaching services.

Development Methodology:

• Shop Fix Academy uses a collaborative approach to problem-solving and process improvement, with a focus on continuous learning and adaptation.

📈 Career & Growth Analysis

Role Analysis:

• The Internal Customer Support Coordinator role is an entry-level to mid-level position, focusing on supporting business operations and the coaching program.
• This role provides an opportunity to gain experience in customer support, operations, and process improvement.

Growth Opportunities:

• With experience and strong performance, there may be opportunities for advancement within the company, such as taking on more responsibilities or moving into a management role.

🌐 Work Environment

Office Type:

• Shop Fix Academy offers a lively work environment with live events and a dynamic client base.

Office Location(s):

• Franklin, TN

Workspace Context:

• The Internal Customer Support Coordinator works in an office setting, collaborating with various departments to ensure smooth business operations and coaching program success.

Work Schedule:

• Full-time position with standard business hours, Monday through Friday.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Company Values:

• Shop Fix Academy values a lively work environment, dynamic client base, and opportunities for growth and advancement.
• The company encourages a family-like atmosphere, with a strong emphasis on teamwork and collaboration.

Collaboration Style:

• Shop Fix Academy fosters a collaborative work environment, with a focus on open communication and cross-functional teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• The Internal Customer Support Coordinator may face challenges in identifying and addressing inefficiencies in internal workflows or processes.
• They may also need to adapt to changing priorities and shifting workloads.

Learning & Development Opportunities:

• This role offers opportunities to gain experience in customer support, operations, and process improvement.
• With strong performance, there may be opportunities for advancement within the company.

💡 Interview Preparation

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills.
• Be prepared to discuss your problem-solving skills, adaptability, and teamwork abilities.

Interview Tips:

• During the interview, be ready to share examples of your experience with Google Workspace, problem-solving skills, and ability to work effectively in a team.
• Show enthusiasm for the role and the company's mission to set auto repair shop owners up for success.

Company & Culture Questions:

• Ask about the company's growth plans and opportunities for advancement.
• Inquire about the team's approach to collaboration and problem-solving.

📌 Application Steps

To apply for this Internal Customer Support Coordinator position:

1. Submit your application through the application link provided.
2. Tailor your resume and cover letter to highlight your relevant experience and skills.
3. Prepare for the interview by researching the company and role, and practicing your problem-solving and teamwork examples.
4. Show enthusiasm for the role and the company's mission during the interview.