Intern, Customer Support and Business Intelligence at Harris Computer

📍 Job Overview

Job Title: Intern, Customer Support and Business Intelligence
Company: Harris Computer
Location: Remote - New York
Job Type: Part-Time, Intern
Category: Customer Support & Business Intelligence Intern
Date Posted: 2025-06-25
Experience Level: Entry Level (0-2 years)
Remote Status: Remote

🚀 Role Summary

Customer Support Focus: Provide technical support to eScholar customers, manage incoming support issues, and participate in design sessions.
Data Analytics & Integration: Publish analytics content, analyze source system data, develop data extract routines, and create data visualizations using tools like Tableau and Power BI.
Collaborative & Learning Environment: Work closely with the Senior Manager, Customer Support, and other teams to gain a comprehensive understanding of eScholar products and processes.

📝 Enhancement Note: This role offers a unique opportunity for interns to gain experience in both customer support and data analytics, providing a well-rounded skillset and exposure to various aspects of the business.

💻 Primary Responsibilities

Customer Support:
- Work closely with the Senior Manager, Customer Support to understand eScholar products.
- Provide technical support to eScholar customers and manage incoming support issues via eScholar’s incident management system.
- Participate in functional and technical design sessions.
Data Analytics:
- Publish eScholar Analytics content to the customer analytics portal.
- Use various applications to analyze source system data and identify data quality issues and anomalies.
- Develop data visualizations using tools such as Tableau, AWS Quicksight, Microsoft Power BI, and others.
Data Integration:
- Work with Technical BA, customers, and source system experts to understand reporting needs, underlying source data, and associated business rules.
- Use and edit test scripts to thoroughly test the accuracy and completeness of loaded data.
- Gather end-user requirements for data dissemination and reporting.
- Use ETL tools and/or SQL to develop data extract routines from disparate data sources and conform them to the eScholar Complete Data Warehouse product format.

🎓 Skills & Qualifications

Education: Pursuing a BA/BS degree in Computer Science or a related field.

Experience: Some prior experience with the education sector through internships is preferred.

Required Skills:

Proficient in SQL
Experience with Tableau, AWS Quicksight, Microsoft Power BI, and others.
Experience with JavaScript, Python, CSS, and others.
Experience with version control and functional testing.
Experience with SQL Server, Postgres, and Oracle.
Experience creating technical documentation.
Experience with AWS or Azure cloud-hosted applications.

Preferred Skills:

Attention to detail
Strong verbal and written communication skills
Ability to work collaboratively and independently
Proficient in MS Office
Willingness and ability to learn new tools and concepts

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in SQL with examples of complex queries and data manipulation.
Showcase data visualization projects using tools like Tableau, Power BI, or similar software.
Include examples of functional testing and version control experience.
Highlight any experience with cloud-hosted applications and AWS or Azure services.

Technical Documentation:

Provide examples of technical documentation created for previous projects or internships.
Include any reports or analyses related to data quality, data extraction, or data integration processes.

💵 Compensation & Benefits

Salary Range: Not specified. For internships, compensation is typically hourly or through course credit. Research regional internship standards for New York, NY.

Benefits:

Comprehensive Benefit Package
Additional Perks

Working Hours: 40 hours per week

📝 Enhancement Note: Since this is an internship, the salary range is not specified. Interns should research regional internship standards and consider the benefits and learning opportunities provided by the company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Harris Computer operates in the education technology sector, focusing on K-12 data management and analytics solutions.

Company Size: As a division of Constellation Software Inc., Harris Computer has a large team dedicated to supporting its various products and services. This size offers interns opportunities to work with diverse teams and gain exposure to different aspects of the business.

Founded: 1976 (Harris Computer), 1995 (Constellation Software Inc.)

Team Structure:

The Customer Support team works closely with other teams, such as Data Analytics and Data Integration, to ensure customers receive comprehensive support and solutions.
The team structure encourages collaboration and knowledge-sharing, providing interns with a supportive learning environment.

Development Methodology:

Agile methodologies are used for managing projects and ensuring customer satisfaction.
Collaborative design sessions and regular communication are essential for maintaining high-quality products and services.

Company Website: harriscomputer.com

📝 Enhancement Note: Harris Computer's focus on the education sector and commitment to customer support provide interns with valuable insights into the industry and its unique challenges.

📈 Career & Growth Analysis

Web Technology Career Level: This internship is an entry-level position that offers exposure to various aspects of the business, including customer support, data analytics, and data integration. Interns will gain hands-on experience working with industry-standard tools and technologies.

Reporting Structure: Interns will report directly to the Senior Manager, Customer Support and work closely with other teams, such as Data Analytics and Data Integration.

Technical Impact: Interns will contribute to the improvement of eScholar products and services by providing technical support, analyzing data, and developing data visualizations. Their work will directly impact the user experience and customer satisfaction.

Growth Opportunities:

Gain practical experience in customer support, data analytics, and data integration.
Develop technical skills in SQL, data visualization tools, and cloud-hosted applications.
Build professional relationships with team members and other stakeholders.
Potential full-time employment opportunities upon completion of the internship program.

📝 Enhancement Note: This internship offers a unique opportunity for individuals to gain experience in multiple aspects of the business, providing a solid foundation for a career in the education technology sector.

🌐 Work Environment

Office Type: Remote work environment, with the possibility of on-site collaboration with team members and other stakeholders.

Office Location(s): New York, NY (remote work)

Workspace Context:

Remote work allows for flexibility and a comfortable work environment tailored to individual preferences.
Collaborative tools and platforms enable communication and coordination with team members and other stakeholders.
Access to necessary hardware and software resources for completing assigned tasks and projects.

Work Schedule: 40 hours per week, with flexible scheduling options to accommodate interns' academic commitments.

📝 Enhancement Note: The remote work environment offers interns the flexibility to balance their academic responsibilities with their internship commitments, fostering a supportive and accommodating work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Initial screening and resume review to assess candidates' qualifications and fit for the internship.
Technical interview to evaluate candidates' skills in SQL, data visualization tools, and other relevant technologies.
Behavioral interview to assess candidates' communication skills, problem-solving abilities, and cultural fit.
Final decision and offer extended to the selected candidate.

Portfolio Review Tips:

Highlight projects that demonstrate proficiency in SQL, data visualization, and other relevant skills.
Include examples of functional testing and version control experience.
Showcase any experience with cloud-hosted applications and AWS or Azure services.

Technical Challenge Preparation:

Brush up on SQL skills and practice writing complex queries and data manipulation statements.
Familiarize oneself with data visualization tools like Tableau, Power BI, or similar software.
Prepare for behavioral interview questions by reflecting on past experiences and developing thoughtful responses.

ATS Keywords: SQL, Tableau, Power BI, AWS, Azure, Customer Support, Data Analytics, Data Integration, Education Technology, Internship, Entry Level

📝 Enhancement Note: The interview process for this internship focuses on assessing candidates' technical skills and cultural fit, providing interns with an opportunity to demonstrate their abilities and potential contributions to the team.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified (focus on data visualization tools)

Backend & Server Technologies: SQL, cloud-hosted applications (AWS, Azure)

Development & DevOps Tools: Not specified (focus on data analytics and integration tools)

📝 Enhancement Note: This internship focuses on data analytics and integration, with a primary emphasis on SQL and cloud-hosted applications. Familiarity with these technologies is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer-focused approach to problem-solving and support.
Collaborative and inclusive work environment.
Continuous learning and improvement.
Attention to detail and commitment to data accuracy.

Collaboration Style:

Cross-functional collaboration between customer support, data analytics, and data integration teams.
Regular communication and knowledge-sharing to maintain high-quality products and services.
Supportive and mentoring environment for interns to learn and grow.

📝 Enhancement Note: Harris Computer's customer-focused approach and commitment to collaboration create an ideal environment for interns to learn, grow, and make a meaningful impact on the business.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing incoming support issues and providing technical assistance to customers.
Analyzing source system data and identifying data quality issues and anomalies.
Developing data extract routines and conforming them to the eScholar Complete Data Warehouse product format.

Learning & Development Opportunities:

Gain hands-on experience in customer support, data analytics, and data integration.
Develop technical skills in SQL, data visualization tools, and cloud-hosted applications.
Build professional relationships with team members and other stakeholders.
Potential full-time employment opportunities upon completion of the internship program.

📝 Enhancement Note: This internship offers a unique opportunity for individuals to gain experience in multiple aspects of the business, providing a solid foundation for a career in the education technology sector.

💡 Interview Preparation

Technical Questions:

SQL queries and data manipulation exercises.
Data visualization challenges using tools like Tableau or Power BI.
Scenario-based questions related to customer support and data integration processes.

Company & Culture Questions:

How do you approach customer support and ensuring customer satisfaction?
Describe your experience with data analytics and data integration processes.
How do you stay organized and manage multiple priorities in a remote work environment?

Portfolio Presentation Strategy:

Highlight projects that demonstrate proficiency in SQL, data visualization, and other relevant skills.
Include examples of functional testing and version control experience.
Showcase any experience with cloud-hosted applications and AWS or Azure services.

📝 Enhancement Note: The interview process for this internship focuses on assessing candidates' technical skills and cultural fit, providing interns with an opportunity to demonstrate their abilities and potential contributions to the team.

📌 Application Steps

To apply for this Customer Support and Business Intelligence Intern position:

Submit your application through the provided link.
Customize your resume and portfolio to highlight relevant skills and experiences in SQL, data visualization, and customer support.
Prepare for the technical interview by brushing up on your SQL skills and practicing data visualization challenges.
Research Harris Computer and the eScholar product suite to demonstrate your understanding of the business and its offerings.
Showcase your attention to detail, strong communication skills, and ability to work collaboratively and independently.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Intern, Customer Support and Business Intelligence