Ingeniero/a Cloud (Cloud Engineer) at Escala 24x7

📍 Job Overview

Job Title: Ingeniero/a Cloud (Cloud Engineer)
Company: Escala 24x7
Location: Ciudad de México, Mexico
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: 2025-08-01
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role involves acting as a first-line technical contact for AWS cloud infrastructure, focusing on incident resolution, service deployment, and client collaboration. It requires a strong background in AWS services and cloud-native technologies.
As a Cloud Engineer, you will be responsible for managing AWS cloud infrastructure, ensuring high availability, and providing technical support to clients. This role requires a deep understanding of AWS services, cloud-native technologies, and strong troubleshooting skills.
You will collaborate closely with client development teams, providing technical advice, and maintaining operational documentation. This role is ideal for a proactive individual who enjoys solving complex technical problems, interacting directly with clients, and working with cloud-native technologies.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around incident management, service deployment, and client collaboration. They require a solid understanding of AWS services, cloud-native technologies, and strong communication skills.
Act as the first technical contact for receiving, triaging, and resolving tickets, ensuring efficient and secure service deployment.
Execute standard service requests from the service catalog, ensuring efficient, secure, and best-practice compliant deployments.
Proactively monitor dashboards for infrastructure health, detecting and resolving anomalies or performance degradation before they become critical incidents.
Collaborate closely with client development teams and other partners, providing technical advice and best practices for AWS solutions.
Serve as the trusted advisor for the client's team, resolving doubts, guiding solution implementation, and escalating complex cases to the team of specialists (SME).
Create and maintain up-to-date operational documentation (runbooks, topologies, procedure guides).
Participate actively in daily team meetings (stand-ups) to ensure alignment and task tracking.

🎓 Skills & Qualifications

Education:

📝 Enhancement Note: While not explicitly stated, a bachelor's degree in Computer Science, IT, or a related field is typically expected for this role. Relevant AWS certifications are also highly valued.
A bachelor's degree in Computer Science, IT, or a related field is typically expected. Relevant AWS certifications are highly valued.

Experience:

📝 Enhancement Note: The required experience level for this role is intermediate (2-5 years), with a strong focus on AWS cloud infrastructure management and cloud-native technologies.
Minimum of 2-4 years of practical experience in managing and operating AWS infrastructures.

Required Skills:

Profound experience in AWS infrastructure services such as EKS, ECS, EC2, S3, VPC, IAM, Route 53, Load Balancers, etc.
Deep expertise in cloud-native technologies, with a strong focus on AWS container services (Amazon EKS, ECS, AWS Fargate).
Experience working with Infrastructure as Code (IaC) tools, preferably Terraform.
Familiarity with monitoring and observability tools such as Amazon CloudWatch, Prometheus, Grafana, LogicMonitor, etc.
Excellent troubleshooting skills for diagnosing and resolving complex problems in cloud environments.
Strong communication skills for interacting effectively with clients and technical teams.

Preferred Skills:

AWS certifications such as AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator - Associate, or AWS Certified Developer - Associate.
Experience in scripting with languages such as Python or Bash.
Knowledge of CI/CD pipelines (Jenkins, AWS CodePipeline, GitLab CI) - not exclusive.
Previous experience in an MSP (Managed Service Provider) role or client-facing position.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While not explicitly stated, a strong portfolio demonstrating AWS cloud infrastructure management, cloud-native technologies, and troubleshooting skills is essential for this role.
Demonstrate your experience in managing AWS cloud infrastructure, cloud-native technologies, and troubleshooting complex problems through your portfolio.
Showcase your understanding of AWS services, IaC tools, and monitoring/observability tools through project case studies.
Highlight your communication skills by including examples of successful client interactions or collaborative projects.

💵 Compensation & Benefits

📝 Enhancement Note: While not specified, the average salary for a Cloud Engineer in Mexico City is around MXN 60,000 - 80,000 per month, according to Glassdoor. Benefits may include health insurance, retirement plans, and performance bonuses.

Salary Range: MXN 60,000 - 80,000 per month (based on market research)
Benefits: Health insurance, retirement plans, and performance bonuses (based on industry standards)
Working Hours: 40 hours per week, with flexible deployment windows and maintenance schedules

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, focusing on cloud services and managed IT infrastructure.
Company Size: Medium (50-250 employees), providing a collaborative and dynamic work environment.
Founded: Not specified, but established as a leading AWS partner in Latin America.
Team Structure: The team consists of experienced cloud professionals, focusing on client support, service deployment, and technical collaboration.
Development Methodology: Agile/Scrum methodologies, with a focus on client satisfaction and continuous improvement.
Company Website: escala24x7.com

📝 Enhancement Note: Escala 24x7 is a leading AWS partner in Latin America, focusing on cloud services and managed IT infrastructure. They value client satisfaction, continuous improvement, and technical expertise.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate (2-5 years), with a focus on AWS cloud infrastructure management and cloud-native technologies.
Reporting Structure: This role reports directly to the Cloud Services Manager, with close collaboration with client development teams and other partners.
Technical Impact: The Cloud Engineer has a significant impact on client satisfaction, service availability, and infrastructure optimization.
Growth Opportunities:
- Technical Growth: Deepen your expertise in AWS services, cloud-native technologies, and emerging trends in cloud infrastructure management.
- Leadership Potential: Demonstrate strong performance and client management skills to advance to a senior or management role.
- Cross-functional Collaboration: Expand your skillset by working with various teams, such as sales, marketing, and product development.

📝 Enhancement Note: This role offers significant growth opportunities, focusing on technical expertise, leadership development, and cross-functional collaboration.

🌐 Work Environment

Office Type: Modern, collaborative office space designed for efficient teamwork and client interaction.
Office Location(s): Ciudad de México, Mexico
Workspace Context:
- Collaborative Workspace: Open-plan offices with dedicated team spaces and meeting rooms.
- Development Tools: Access to industry-standard tools, multiple monitors, and testing devices.
- Team Interaction: Regular team meetings, knowledge-sharing sessions, and cross-functional collaboration opportunities.
Work Schedule: Standard office hours, with flexible deployment windows and maintenance schedules.

📝 Enhancement Note: The work environment at Escala 24x7 is collaborative and dynamic, with a focus on teamwork, client interaction, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:
1. Technical Assessment: A hands-on technical assessment focusing on AWS services, cloud-native technologies, and troubleshooting skills.
2. Client Interaction Simulation: A role-play scenario assessing your communication skills and client management abilities.
3. Final Evaluation: A discussion on your technical impact, career goals, and cultural fit.
Portfolio Review Tips:
- Demonstrate your expertise in AWS services, cloud-native technologies, and troubleshooting complex problems.
- Showcase your communication skills through successful client interactions or collaborative projects.
- Highlight your understanding of AWS services, IaC tools, and monitoring/observability tools through project case studies.
Technical Challenge Preparation:
- Brush up on your AWS services knowledge, focusing on infrastructure, container services, and serverless technologies.
- Practice troubleshooting complex problems in cloud environments, using tools like AWS Cloud9 or AWS CloudShell.
- Prepare for client interaction scenarios by researching common client challenges and best practices for AWS cloud infrastructure management.

📝 Enhancement Note: The interview process for this role focuses on technical assessments, client interaction simulations, and final evaluations. Prepare by brushing up on your AWS services knowledge, practicing troubleshooting, and researching client challenges.

🛠 Technology Stack & Web Infrastructure

AWS Services:
- Infrastructure Services: EC2, S3, VPC, IAM, Route 53, Load Balancers, etc.
- Container Services: Amazon EKS, ECS, AWS Fargate.
- Serverless Services: AWS Lambda (preferred but not exclusive).
Infrastructure as Code (IaC) Tools: Terraform (preferred but not exclusive).
Monitoring and Observability Tools: Amazon CloudWatch, Prometheus, Grafana, LogicMonitor, etc.

📝 Enhancement Note: This role requires a strong understanding of AWS services, with a focus on infrastructure, container services, and serverless technologies. Familiarity with IaC tools and monitoring/observability tools is also essential.

👥 Team Culture & Values

Web Development Values:
- Client Focus: Prioritize client satisfaction and ensure high service availability.
- Technical Expertise: Continuously develop your skills in AWS services, cloud-native technologies, and emerging trends.
- Collaboration: Work effectively with client development teams and other partners to deliver optimal solutions.
- Continuous Improvement: Embrace a culture of continuous learning and improvement.
Collaboration Style:
- Cross-functional Integration: Collaborate closely with client development teams and other partners to deliver optimal solutions.
- Code Review Culture: Encourage knowledge-sharing and peer-to-peer learning through code reviews and technical mentoring.
- Knowledge Sharing: Foster a culture of continuous learning and improvement through regular team meetings and workshops.

📝 Enhancement Note: Escala 24x7 values client focus, technical expertise, collaboration, and continuous improvement. They foster a culture of knowledge-sharing, peer-to-peer learning, and cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:
- AWS Service Complexity: Stay up-to-date with the latest AWS services and best practices for managing complex cloud environments.
- Client Expectations: Meet and exceed client expectations for service availability, performance, and security.
- Emerging Technologies: Keep pace with emerging trends in cloud infrastructure management, such as serverless architectures and multi-cloud environments.
Learning & Development Opportunities:
- AWS Certifications: Pursue relevant AWS certifications to deepen your expertise and advance your career.
- Conferences & Workshops: Attend industry conferences and workshops to stay current with the latest trends and best practices.
- Technical Mentoring: Seek guidance from experienced team members to develop your skills and advance your career.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities, focusing on AWS service complexity, client expectations, and emerging technologies. Pursue AWS certifications, attend industry events, and seek technical mentoring to maximize your growth potential.

💡 Interview Preparation

Technical Questions:
- AWS Services: Be prepared to discuss AWS services, their use cases, and best practices for managing complex cloud environments.
- Troubleshooting: Demonstrate your ability to diagnose and resolve complex problems in cloud environments, using tools like AWS Cloud9 or AWS CloudShell.
- Client Interaction: Prepare for scenarios assessing your communication skills and client management abilities.
Company & Culture Questions:
- Client Focus: Demonstrate your understanding of Escala 24x7's commitment to client satisfaction and high service availability.
- Technical Expertise: Highlight your deep understanding of AWS services, cloud-native technologies, and emerging trends in cloud infrastructure management.
- Collaboration: Showcase your ability to work effectively with client development teams and other partners to deliver optimal solutions.
Portfolio Presentation Strategy:
- Demonstrate your expertise in AWS services, cloud-native technologies, and troubleshooting complex problems through your portfolio.
- Showcase your communication skills through successful client interactions or collaborative projects.
- Highlight your understanding of AWS services, IaC tools, and monitoring/observability tools through project case studies.

📝 Enhancement Note: Prepare for the interview by brushing up on your AWS services knowledge, practicing troubleshooting, and researching Escala 24x7's commitment to client satisfaction and technical expertise. Demonstrate your understanding of the company's values and culture through your portfolio and interview responses.

📌 Application Steps

To apply for this Cloud Engineer position at Escala 24x7:

Customize your portfolio to highlight your experience in AWS cloud infrastructure management, cloud-native technologies, and troubleshooting complex problems.
Optimize your resume for web technology roles, emphasizing your project highlights and technical skills.
Prepare for the technical interview by brushing up on your AWS services knowledge, practicing troubleshooting, and researching client challenges.
Research the company and its commitment to client satisfaction, technical expertise, and continuous improvement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Ingeniero/a Cloud (Cloud Engineer)