📍 Job Overview

Job Title: Ingeniero de Soporte Cloud AWS
Company: NEORIS
Location: Colombia
Job Type: On-site
Category: DevOps Engineer, Cloud Infrastructure Specialist
Date Posted: 2025-07-29
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Design, implement, and maintain cloud solutions using AWS.
Collaborate with technical teams to ensure smooth communication and proper implementation of solutions.
Utilize AWS services such as AWS Organizations, SCPs, Security Hub, and Config to ensure security and compliance.
Implement Infrastructure as Code (IaC) using Terraform.
Participate in defining and improving cloud governance processes.

📝 Enhancement Note: This role focuses on AWS cloud support and infrastructure management, requiring a strong understanding of AWS services and best practices. Familiarity with DevSecOps and CI/CD pipelines is also essential for success in this position.

💻 Primary Responsibilities

Cloud Solution Design & Implementation: Design, implement, and maintain cloud solutions using AWS services, ensuring high availability, scalability, and security.
AWS Management: Configure and administer AWS organizations, including managing service control policies (SCPs) to control access and permissions.
DevSecOps & CI/CD: Apply DevSecOps principles to integrate and deploy applications continuously, ensuring security and compliance throughout the software development lifecycle.
Security & Compliance: Utilize AWS Security Hub, AWS Config, and other tools to monitor and maintain security and compliance in cloud environments.
Infrastructure as Code (IaC): Implement IaC using Terraform to version, manage, and provision infrastructure resources efficiently.
Cloud Governance: Participate in defining and improving cloud governance processes, ensuring that policies, standards, and procedures are followed.
Team Collaboration: Work closely with other technical teams to ensure effective communication, collaboration, and successful implementation of cloud solutions.

📝 Enhancement Note: This role requires a strong understanding of AWS services and best practices, as well as familiarity with DevSecOps and CI/CD pipelines. Proficiency in Terraform is also essential for managing infrastructure as code.

🎓 Skills & Qualifications

Education: A bachelor's degree in Systems Engineering or a related field is required.

Experience: At least 1 year of experience working with AWS services is required.

Required Skills:

Proven experience designing, implementing, and maintaining cloud solutions using AWS.
Strong knowledge of AWS services, including AWS Organizations, SCPs, Security Hub, and Config.
Familiarity with DevSecOps methodologies and CI/CD pipelines.
Proficiency in Terraform for Infrastructure as Code (IaC) management.
Excellent communication and teamwork skills.

Preferred Skills:

Certifications in AWS, cloud governance, or related fields.
Experience in cloud governance and platform management.
Basic programming knowledge.

📝 Enhancement Note: While not explicitly stated, having AWS certifications (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect) would be beneficial for this role. Additionally, experience in cloud governance and platform management can provide a competitive edge.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your experience with AWS services, including cloud solution design, implementation, and management.
Showcase your ability to apply DevSecOps principles and CI/CD pipelines in real-world projects.
Highlight your proficiency in Terraform for Infrastructure as Code (IaC) management.
Include examples of your involvement in cloud governance processes and team collaboration.

Technical Documentation:

Document your cloud solution design and implementation process, including any challenges faced and how you overcame them.
Explain your approach to ensuring security and compliance in cloud environments using tools like AWS Security Hub and AWS Config.
Describe your experience with DevSecOps and CI/CD pipelines, including any automation and integration you've implemented.
Detail your experience with Terraform and Infrastructure as Code (IaC), including any best practices you've applied.

📝 Enhancement Note: To create a compelling portfolio for this role, focus on demonstrating your technical expertise in AWS services, DevSecOps, and Terraform. Include case studies that highlight your problem-solving skills, team collaboration, and cloud governance experience.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Colombia is approximately COP 3,500,000 - COP 5,000,000 per month, depending on experience and qualifications. This estimate is based on regional market research and industry standards for entry-level to mid-level cloud support roles.

Benefits:

Prepaid Medical
NEORIS Days (3 days of additional leave)
Annual Performance Bonus
Vacation Bonus
Training and Development Platforms
Connectivity Subsidy

Working Hours: The standard workweek is 40 hours, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The provided salary range is an estimate based on regional market research and industry standards for entry-level to mid-level cloud support roles in Colombia. Actual salary offers may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: NEORIS is a digital accelerator that helps companies transition to the future by providing digital transformation services. They have 20 years of experience as digital partners to some of the world's largest companies and have a multicultural startup culture that fosters innovation and continuous learning.

Company Size: NEORIS has over 4,000 professionals across 11 countries, making it a mid-sized company with a global presence.

Founded: NEORIS was founded in 2001 and has since grown to become a leading digital transformation partner for various industries.

Team Structure:

The cloud team consists of various specialists, including cloud architects, cloud engineers, and cloud support engineers.
The team follows a matrix structure, with cloud specialists reporting to both their functional managers and project managers.
Cross-functional collaboration is essential, as cloud teams work closely with other technical teams, such as software development and data engineering, as well as non-technical teams, such as project management and business analysis.

Development Methodology:

NEORIS follows Agile methodologies, such as Scrum, for software development and cloud project management.
The company emphasizes code reviews, testing, and quality assurance to ensure high-quality deliverables.
NEORIS uses continuous integration and continuous deployment (CI/CD) pipelines to automate and streamline the software development lifecycle.

Company Website: www.neoris.com

📝 Enhancement Note: NEORIS' culture emphasizes innovation, learning, and collaboration, making it an attractive workplace for cloud professionals seeking to grow their skills and contribute to high-impact projects. The company's global presence and mid-sized structure offer opportunities for career growth and exposure to diverse industries and technologies.

📈 Career & Growth Analysis

Cloud Support Engineer Career Level: This role is an entry-level to mid-level position focusing on cloud support and infrastructure management. The primary responsibilities include designing, implementing, and maintaining cloud solutions using AWS, as well as collaborating with technical teams to ensure successful project delivery.

Reporting Structure: Cloud support engineers report to cloud team managers, who oversee the day-to-day activities and career development of team members. Additionally, cloud support engineers may work closely with project managers to ensure project milestones and deadlines are met.

Technical Impact: Cloud support engineers play a crucial role in ensuring the stability, security, and scalability of cloud environments. Their work directly impacts the performance and reliability of cloud-based applications and services, contributing to the overall success of NEORIS' digital transformation projects.

Growth Opportunities:

Cloud Engineer: With experience and proven expertise in cloud support and infrastructure management, cloud support engineers can transition into cloud engineering roles, focusing on cloud architecture, design, and advanced infrastructure management.
Cloud Architect: As cloud support engineers gain experience and demonstrate strong technical leadership, they may progress into cloud architect roles, responsible for designing and overseeing the implementation of complex cloud solutions.
Technical Lead: With a strong track record of technical excellence and team leadership, cloud support engineers can advance into technical lead roles, overseeing the work of multiple cloud engineers and driving technical decision-making within the organization.

📝 Enhancement Note: NEORIS offers clear career progression paths for cloud professionals, allowing them to grow their skills and advance their careers within the organization. By demonstrating technical expertise and leadership, cloud support engineers can transition into more senior roles, such as cloud engineer, cloud architect, or technical lead.

🌐 Work Environment

Office Type: NEORIS has a hybrid work environment, with employees working both on-site and remotely. The company's offices are designed to foster collaboration, innovation, and learning, with open spaces, meeting rooms, and breakout areas.

Office Location(s): NEORIS has offices in Colombia, Mexico, Argentina, Brazil, Chile, Peru, the United States, Canada, Spain, and India. The specific office location for this role is in Medellín, Colombia.

Workspace Context:

NEORIS provides its employees with modern workspaces equipped with ergonomic furniture, multiple monitors, and high-speed internet connections to ensure optimal productivity and comfort.
The company encourages a collaborative work environment, with open communication and knowledge-sharing practices.
NEORIS offers various training and development opportunities, including access to online learning platforms, workshops, and conferences, to help employees enhance their skills and advance their careers.

Work Schedule: NEORIS follows a standard workweek of 40 hours, with flexible working hours and remote work options available. The company also offers NEORIS Days, providing employees with three additional days of leave per year to encourage work-life balance.

📝 Enhancement Note: NEORIS' hybrid work environment and global presence offer cloud professionals the opportunity to work in a dynamic, collaborative setting while enjoying the flexibility of remote work options. The company's focus on employee development and work-life balance creates an engaging and supportive work environment for cloud professionals.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Candidates will be required to complete an online assessment to evaluate their technical skills and problem-solving abilities. The assessment may include multiple-choice questions, coding challenges, and scenario-based questions focusing on AWS services, DevSecOps, and Infrastructure as Code (IaC).
Technical Phone Screen: Successful candidates will be invited for a technical phone screen, during which they will discuss their online assessment results, AWS certifications, and relevant project experience with a member of the NEORIS recruitment team.
On-site Technical Interview: Candidates who pass the technical phone screen will be invited for an on-site technical interview, where they will meet with cloud team members to discuss their technical skills, experience, and career aspirations. The interview may include a deep dive into AWS services, DevSecOps, and Infrastructure as Code (IaC), as well as a review of the candidate's portfolio and a case study presentation.
Final Decision: NEORIS will make a final hiring decision based on the candidate's technical skills, cultural fit, and overall alignment with the company's goals and values.

Portfolio Review Tips:

AWS Projects: Highlight your experience with AWS services, including cloud solution design, implementation, and management. Include any AWS certifications you hold and explain how they have contributed to your technical skill development.
DevSecOps & CI/CD: Showcase your familiarity with DevSecOps methodologies and CI/CD pipelines by including examples of your involvement in continuous integration, deployment, and automated testing processes.
Terraform & IaC: Demonstrate your proficiency in Terraform and Infrastructure as Code (IaC) by including examples of your experience with version control, deployment processes, and server configuration using Terraform.
Cloud Governance: Include examples of your involvement in cloud governance processes, such as policy creation, compliance monitoring, and security management. Explain how you have contributed to improving cloud governance within your previous roles.

Technical Challenge Preparation:

AWS Services: Brush up on your knowledge of AWS services, including AWS Organizations, SCPs, Security Hub, Config, and other relevant services. Familiarize yourself with the AWS Well-Architected Framework and best practices for designing and implementing secure, high-performing, and cost-optimized cloud solutions.
DevSecOps & CI/CD: Review your understanding of DevSecOps principles, CI/CD pipelines, and automation tools. Practice coding challenges and automation tasks to demonstrate your ability to implement and manage continuous integration and deployment processes.
Terraform & IaC: Refresh your knowledge of Terraform syntax, best practices, and modules. Practice Terraform configuration and deployment tasks to showcase your proficiency in Infrastructure as Code (IaC) management.
Problem-solving: Prepare for scenario-based questions and case studies that focus on AWS services, DevSecOps, and Infrastructure as Code (IaC). Practice explaining your thought process and approach to solving complex technical challenges.

ATS Keywords: [Comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: NEORIS' interview process focuses on evaluating candidates' technical skills, experience, and cultural fit. By preparing for AWS services, DevSecOps, and Infrastructure as Code (IaC) challenges, candidates can demonstrate their expertise and increase their chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: [Not applicable for this role]

Backend & Server Technologies:

AWS Services: AWS is the primary cloud platform used by NEORIS, with a focus on services such as AWS Organizations, SCPs, Security Hub, Config, and others.
Terraform: Terraform is the primary Infrastructure as Code (IaC) tool used by NEORIS for managing and provisioning cloud resources.
CI/CD Pipelines: NEORIS uses CI/CD pipelines to automate and streamline the software development lifecycle, with tools such as Jenkins, GitLab CI/CD, or AWS CodePipeline.
Monitoring Tools: NEORIS utilizes monitoring tools such as AWS CloudWatch, Prometheus, and Grafana to track cloud performance, identify issues, and ensure optimal resource utilization.

📝 Enhancement Note: NEORIS' technology stack is primarily focused on AWS services, Terraform, and CI/CD pipelines. Familiarity with these tools and technologies is essential for success in this role.

👥 Team Culture & Values

Cloud Support Engineer Values:

Technical Expertise: Demonstrate a deep understanding of AWS services, DevSecOps, and Infrastructure as Code (IaC) to provide high-quality cloud support and infrastructure management.
Collaboration: Work effectively with other technical teams, such as software development, data engineering, and project management, to ensure successful project delivery and cloud environment optimization.
Continuous Learning: Stay up-to-date with the latest AWS services, best practices, and industry trends to continuously improve your technical skills and contribute to NEORIS' digital transformation projects.
Problem-solving: Leverage your technical expertise and critical thinking skills to identify, diagnose, and resolve complex cloud infrastructure issues efficiently and effectively.

Collaboration Style:

Cross-functional Collaboration: Work closely with other technical teams, such as software development and data engineering, to ensure successful project delivery and cloud environment optimization.
Code Reviews & Knowledge Sharing: Participate in code reviews and knowledge-sharing sessions to ensure high-quality deliverables, share best practices, and foster a culture of continuous learning.
Mentoring & Technical Leadership: Contribute to the professional development of junior team members by providing mentorship, guidance, and technical leadership.

📝 Enhancement Note: NEORIS' cloud support engineer values emphasize technical expertise, collaboration, continuous learning, and problem-solving. By embracing these values, cloud professionals can contribute to the company's digital transformation projects and advance their careers within the organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

AWS Services: Stay up-to-date with the latest AWS services, features, and best practices to ensure optimal cloud solution design, implementation, and management.
Security & Compliance: Monitor and maintain cloud environment security and compliance using tools such as AWS Security Hub, AWS Config, and other security-focused services.
Scalability & Performance: Design and implement cloud solutions that can scale to meet the demands of NEORIS' digital transformation projects while maintaining optimal performance and cost-effectiveness.
Emerging Technologies: Stay informed about emerging cloud technologies and trends to identify opportunities for innovation and improvement in NEORIS' cloud environments.

Learning & Development Opportunities:

AWS Training & Certification: Pursue AWS training and certification programs to enhance your technical skills and demonstrate your expertise in AWS services, DevSecOps, and Infrastructure as Code (IaC).
Conferences & Workshops: Attend industry conferences, webinars, and workshops to learn from cloud experts, network with other professionals, and stay up-to-date with the latest trends and best practices.
On-the-job Training: Leverage NEORIS' training and development opportunities, such as online learning platforms, workshops, and mentorship programs, to enhance your technical skills and advance your career within the organization.

📝 Enhancement Note: NEORIS offers various learning and development opportunities for cloud professionals, including AWS training and certification, industry conferences, and on-the-job training. By taking advantage of these opportunities, cloud support engineers can expand their skills, advance their careers, and contribute to the company's digital transformation projects.

💡 Interview Preparation

Technical Questions:

AWS Services: Be prepared to discuss your experience with AWS services, including AWS Organizations, SCPs, Security Hub, Config, and other relevant services. Demonstrate your understanding of AWS best practices, security, and compliance.
DevSecOps & CI/CD: Explain your familiarity with DevSecOps methodologies and CI/CD pipelines, including your experience with automation, continuous integration, and deployment processes.
Terraform & IaC: Showcase your proficiency in Terraform and Infrastructure as Code (IaC) by discussing your experience with version control, deployment processes, and server configuration using Terraform.

Company & Culture Questions:

NEORIS Culture: Research NEORIS' company culture, values, and mission to demonstrate your alignment with the organization's goals and objectives.
Cloud Transformation: Explain your understanding of cloud transformation and how your technical expertise can contribute to NEORIS' digital transformation projects.
Team Collaboration: Describe your experience working with cross-functional teams, including software development, data engineering, and project management, to ensure successful project delivery and cloud environment optimization.

Portfolio Presentation Strategy:

AWS Projects: Highlight your experience with AWS services, including cloud solution design, implementation, and management. Include any AWS certifications you hold and explain how they have contributed to your technical skill development.
DevSecOps & CI/CD: Showcase your familiarity with DevSecOps methodologies and CI/CD pipelines by including examples of your involvement in continuous integration, deployment, and automated testing processes.
Terraform & IaC: Demonstrate your proficiency in Terraform and Infrastructure as Code (IaC) by including examples of your experience with version control, deployment processes, and server configuration using Terraform.
Cloud Governance: Include examples of your involvement in cloud governance processes, such as policy creation, compliance monitoring, and security management. Explain how you have contributed to improving cloud governance within your previous roles.

📝 Enhancement Note: NEORIS' interview process focuses on evaluating candidates' technical skills, experience, and cultural fit. By preparing for technical questions, company and culture questions, and portfolio presentation, candidates can demonstrate their expertise and increase their chances of success in the interview process.

📌 Application Steps

To apply for this cloud support engineer position at NEORIS:

Tailor Your Resume: Highlight your experience with AWS services, DevSecOps, and Infrastructure as Code (IaC) to demonstrate your technical expertise and alignment with the role's requirements.
Prepare Your Portfolio: Showcase your cloud solution design, implementation, and management experience using AWS services, DevSecOps, and Terraform. Include examples of your involvement in cloud governance processes and cross-functional team collaboration.
Research NEORIS: Familiarize yourself with NEORIS' company culture, values, and mission to demonstrate your alignment with the organization's goals and objectives.
Practice Technical Challenges: Brush up on your knowledge of AWS services, DevSecOps, and Infrastructure as Code (IaC) by practicing scenario-based questions, coding challenges, and automation tasks.
Prepare for the Interview: Review the interview process, technical questions, company and culture questions, and portfolio presentation strategy to ensure you are well-prepared for the interview.

📝 Enhancement Note: By following these application steps, candidates can tailor their resumes, prepare their portfolios, research NEORIS, practice technical challenges, and prepare for the interview, increasing their chances of success in the application process.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to cloud support engineer roles, with a focus on AWS services, DevSecOps, and Infrastructure as Code (IaC).
Include AWS services, best practices, and security considerations throughout the description.
Emphasize the importance of cloud governance, team collaboration, and continuous learning for cloud support engineers.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information only.
Only include Enhancement Notes when making significant inferences about AWS services, DevSecOps, or Infrastructure as Code (IaC), with clear reasoning based on web technology industry standards and available information.
Be comprehensive yet concise, prioritizing actionable information over descriptive text.
Strategically distribute AWS services, DevSecOps, Infrastructure as Code (IaC), and cloud governance-related keywords throughout all sections naturally.

Industry Expertise:

Include specific AWS services, DevSecOps methodologies, and Infrastructure as Code (IaC) tools relevant to the role.
Address cloud support engineer career progression paths and technical leadership opportunities within the organization.
Provide tactical advice for AWS services, DevSecOps, and Infrastructure as Code (IaC) portfolio development, live demonstrations, and project case studies.
Include AWS services, security, and compliance considerations in the interview preparation section.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use AWS services, DevSecOps, and Infrastructure as Code (IaC) industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to cloud support engineers.
Provide actionable insights that give cloud professionals a competitive advantage in the application process.

Technical Focus & Portfolio Emphasis:

Emphasize AWS services, DevSecOps, and Infrastructure as Code (IaC) best practices, security, and compliance considerations in the portfolio requirements section.
Address AWS services, DevSecOps, and Infrastructure as Code (IaC) portfolio expectations based on role level, company type, and cloud technology discipline.
Include AWS services, security, and compliance considerations in the interview preparation section, focusing on technical questions, company and culture questions, and portfolio presentation strategy.

Avoid:

Generic business jargon not relevant to cloud support engineer roles, AWS services, DevSecOps, or Infrastructure as Code (IaC).
Placeholder text or incomplete sections that do not provide valuable information to cloud support engineer candidates.
Repetitive content across different sections that does not add unique value to the job description.
Non-technical terminology unrelated to AWS services, DevSecOps, or Infrastructure as Code (IaC), unless it is relevant to the specific cloud technology role.

By following these content guidelines, the enhanced job description will provide comprehensive, actionable, and valuable information to cloud support engineer candidates, helping them prepare for their next career opportunity in the web technology industry.

Ingeniero de soporte cloud AWS