Infrastructure Engineer- SRE- Senior Analyst

📍 Job Overview

• Job Title: Infrastructure Engineer - SRE - Senior Analyst
• Company: Citi
• Location: Chennai, Tamil Nadu, India
• Job Type: On-site, Full-time
• Category: Infrastructure Engineer, Site Reliability Engineer (SRE)
• Date Posted: 2025-07-06

🚀 Role Summary

• Technical Leadership: Provide technical direction and support for Global Consumer Group (GCG) applications, driving stability and service reliability.
• Collaboration: Work closely with development teams, CTI partners, TPM, and other stakeholders to identify opportunities, create value chains, and implement improvements.
• Problem Solving: Lead incident response, conduct blameless post-mortems, and drive service improvements to prevent future incidents.
• Automation & AI: Leverage automation and artificial intelligence technologies to avoid system problems, automate manual activities, and enhance system service levels.

📝 Enhancement Note: This role combines traditional ITIL-based Production Management with Service Reliability Engineering (SRE) principles, requiring a blend of technical, organizational, and communication skills.

💻 Primary Responsibilities

• Technical Leadership: Lead the technical direction for GCG applications, ensuring non-production stability and driving improvements.
• Incident Management: Provide L2 support for P1/P2 incidents, conduct blameless post-mortems, and drive service improvements.
• Risk & Change Management: Identify and classify risks, create service improvement plans, and manage changes in the non-production estate.
• Monitoring & Automation: Oversee monitoring setup and usage, adopt automation tools, and drive AIOps initiatives.
• Stakeholder Communication: Represent the DevOps team in various digital forums, generate reports, and deliver presentations.
• Technical Expertise: Maintain proficiency in various technologies, including OSE, Kubernetes, Apigee, AWS, and other cloud services.

📝 Enhancement Note: This role requires a strong understanding of various distributed consumer applications, cloud technologies, and ITIL principles to effectively lead technical support and drive service improvements.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience, with a preference for certifications in Site Reliability Engineer, Salesforce, or cloud-based technologies like AWS.

Experience: 6-10 years of development or production support experience with North America Consumer applications, with a solid understanding of ITIL principles.

Required Skills:

• Strong analytical and critical thinking skills
• Proficiency in programming languages (e.g., UNIX shell scripting, Java)
• Experience with databases (e.g., Oracle, MSSQL, MongoDB, Teradata, DB2)
• Familiarity with cloud concepts (e.g., API, web services, microservices)
• Knowledge of ITIL Foundation and Service Management
• Experience with automation technologies, advanced analytics, and predictive modeling
• Excellent communication and organizational skills

Preferred Skills:

• Experience with OSE, Kubernetes, Apigee, AWS, and other cloud services
• Familiarity with CI/CD pipelines and ITIL processes
• Knowledge of Google Cloud Platform and other Infrastructure as Code (IaC) tools

📝 Enhancement Note: While not explicitly stated, familiarity with containerization (e.g., Docker, Kubernetes) and Infrastructure as Code (IaC) tools would be beneficial for this role, given the focus on driving automation and service reliability.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with distributed consumer applications and cloud technologies.
• Showcase problem-solving skills through case studies or live demos of incident management and service improvement projects.
• Highlight technical leadership and collaboration skills through team projects or mentoring experiences.

Technical Documentation:

• Provide detailed documentation of system architecture, deployment processes, and server configuration for relevant projects.
• Include performance metrics, testing methodologies, and optimization techniques used in previous roles.

📝 Enhancement Note: As this role involves a blend of technical leadership and hands-on support, candidates should emphasize their ability to drive improvements and collaborate effectively with various teams in their portfolio.

💵 Compensation & Benefits

Salary Range: INR 15-20 Lacs per annum (based on industry standards for a Senior Analyst role in Chennai, India)

Benefits:

• Competitive health, dental, and vision insurance plans
• Retirement savings plans with company match
• Employee stock purchase plan
• Tuition assistance and professional development opportunities
• Generous time-off policies, including vacation, sick leave, and paid holidays
• Employee discounts and perks

Working Hours: Full-time, 40 hours per week, with flexible scheduling for deployment windows and maintenance activities.

📝 Enhancement Note: While the salary range is an estimate based on industry standards, the actual compensation may vary depending on the candidate's experience, skills, and the company's internal policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (200,000+ employees)

Founded: 1812 (New York, USA)

Team Structure:

• The Infrastructure Engineer - SRE - Senior Analyst role is part of the Global Consumer Group (GCG) team within the Enterprise Operations & Technology division.
• The role reports to the DevOps team lead and collaborates with various teams, including development, CTI, and other production management teams.
• The team follows Agile methodologies, with a focus on continuous improvement and service reliability.

Development Methodology:

• The team follows ITIL and DevOps practices, emphasizing collaboration, automation, and continuous improvement.
• They use CI/CD pipelines, automated deployment, and monitoring tools to ensure service reliability and efficiency.

Company Website: https://www.citi.com/

📝 Enhancement Note: Citi's global presence and diverse business lines offer Infrastructure Engineers - SRE - Senior Analysts numerous opportunities to work on complex, large-scale projects and drive service improvements across various teams.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Analyst, with potential for growth into technical leadership roles, such as Technical Lead, Senior Technical Lead, or even Management positions within the Enterprise Operations & Technology division.

Reporting Structure: The role reports to the DevOps team lead and collaborates with various teams, providing opportunities for cross-functional growth and exposure to different aspects of the business.

Technical Impact: As a technical lead, the Infrastructure Engineer - SRE - Senior Analyst has a significant influence on GCG applications' stability, performance, and overall user experience. They drive service improvements, implement automation, and ensure the non-production estate's reliability.

Growth Opportunities:

• Technical Growth: Deepen expertise in cloud technologies, automation, and AI, with opportunities to work on cutting-edge projects and learn from experienced team members.
• Leadership Development: Develop technical leadership skills through mentoring junior team members, driving service improvements, and collaborating with various teams.
• Architecture & Design: Gain experience in designing and implementing scalable, secure, and efficient infrastructure solutions, with opportunities to work on high-impact projects and drive architectural decisions.

📝 Enhancement Note: With Citi's focus on digital transformation and continuous improvement, Infrastructure Engineers - SRE - Senior Analysts have ample opportunities to grow technically, develop leadership skills, and make a significant impact on the company's global operations.

🌐 Work Environment

Office Type: Modern, collaborative office spaces with state-of-the-art technology infrastructure and amenities.

Office Location(s): Chennai, Tamil Nadu, India (TriL Info Park, Littlewood Tower)

Workspace Context:

• The office provides a collaborative workspace with multiple monitors, testing devices, and development tools to support the team's technical needs.
• The team encourages knowledge sharing, technical mentoring, and continuous learning, fostering a dynamic and innovative work environment.

Work Schedule: Full-time, 40 hours per week, with flexible scheduling for deployment windows, maintenance activities, and project deadlines.

📝 Enhancement Note: Citi's global presence and diverse business lines offer Infrastructure Engineers - SRE - Senior Analysts numerous opportunities to work on complex, large-scale projects and drive service improvements across various teams.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to assess communication skills and technical fit for the role.
2. Technical Assessment: A hands-on assessment or case study to evaluate problem-solving skills, technical expertise, and understanding of SRE principles.
3. Behavioral Interview: A structured interview focusing on cultural fit, leadership skills, and career aspirations.
4. Final Decision: A final discussion with the hiring manager and team to make a hiring decision.

Portfolio Review Tips:

• Highlight experience with distributed consumer applications, cloud technologies, and ITIL principles.
• Showcase problem-solving skills through case studies or live demos of incident management and service improvement projects.
• Emphasize technical leadership and collaboration skills through team projects or mentoring experiences.

Technical Challenge Preparation:

• Brush up on cloud technologies, automation tools, and ITIL principles relevant to the role.
• Practice problem-solving exercises and prepare for hands-on assessments or case studies.
• Research Citi's business, industry, and technology stack to demonstrate a strong understanding of the company and its needs.

ATS Keywords: Infrastructure, SRE, Cloud Technologies, ITIL, Automation, Problem Management, Risk Management, Change Management, CI/CD, Distributed Consumer Applications, Analytical Skills, Communication Skills, Technical Leadership, Monitoring, Database Management, Programming, Critical Thinking, Organizational Skills, Agile, DevOps, ITIL, AWS, Google Cloud Platform, Kubernetes, Apigee, OSE, CI/CD, Automation, AI, AIOps

📝 Enhancement Note: To optimize their resume and portfolio for the Infrastructure Engineer - SRE - Senior Analyst role, candidates should focus on demonstrating their technical expertise, problem-solving skills, and leadership potential, with a strong emphasis on cloud technologies, ITIL principles, and relevant industry keywords.

🛠 Technology Stack & Web Infrastructure

Cloud Technologies:

• AWS (Amazon Web Services)
• Google Cloud Platform
• Microsoft Azure (less emphasis)

Infrastructure as Code (IaC) Tools:

• Terraform
• CloudFormation
• Ansible

Containerization & Orchestration:

• Kubernetes
• Docker

Monitoring & Logging:

• Prometheus
• Grafana
• ELK Stack (Elasticsearch, Logstash, Kibana)
• Datadog
• New Relic

CI/CD & Automation:

• Jenkins
• GitLab CI/CD
• CircleCI
• Ansible Tower
• GitOps

Programming Languages:

• UNIX shell scripting
• Python
• Java
• Go

Databases:

• Oracle
• MSSQL
• MongoDB
• Teradata
• DB2

API & Integration:

• Apigee
• MuleSoft
• AWS API Gateway
• Azure API Management

Web Servers & Application Servers:

• Apache
• Nginx
• Tomcat
• JBoss
• WebLogic

Version Control:

• Git
• SVN

📝 Enhancement Note: While the listed technologies are relevant to the Infrastructure Engineer - SRE - Senior Analyst role, candidates should tailor their application and portfolio to highlight their proficiency in the specific technologies and tools used within Citi's technology stack.

👥 Team Culture & Values

Web Development Values:

• User-Centric: Focus on user experience, accessibility, and performance optimization.
• Collaborative: Foster a culture of knowledge sharing, mentoring, and continuous learning.
• Innovative: Encourage experimentation, automation, and the adoption of emerging technologies.
• Reliable: Prioritize service availability, stability, and scalability.
• Secure: Implement robust security measures and follow best practices to protect user data.

Collaboration Style:

• Cross-functional: Work closely with development teams, designers, and stakeholders to deliver integrated and efficient solutions.
• Agile: Adopt an iterative and flexible approach to project management and service improvement.
• Inclusive: Foster a diverse and inclusive team culture that values different perspectives and backgrounds.

📝 Enhancement Note: Citi's global presence and diverse business lines offer Infrastructure Engineers - SRE - Senior Analysts numerous opportunities to work on complex, large-scale projects and drive service improvements across various teams, fostering a dynamic and innovative work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Cloud Migration: Lead the migration of legacy applications to cloud-based infrastructure, ensuring minimal downtime and improved performance.
• Microservices Architecture: Design and implement scalable, secure, and efficient microservices architecture for GCG applications.
• Automation & AI: Develop and implement automation and AI-driven solutions to improve service reliability, performance, and user experience.
• Incident Management: Lead incident response efforts, conduct blameless post-mortems, and drive service improvements to prevent future incidents.

Learning & Development Opportunities:

• Technical Skills: Deepen expertise in cloud technologies, automation, and AI through hands-on projects, workshops, and online courses.
• Leadership Development: Develop technical leadership skills through mentoring junior team members, driving service improvements, and collaborating with various teams.
• Architecture & Design: Gain experience in designing and implementing scalable, secure, and efficient infrastructure solutions, with opportunities to work on high-impact projects and drive architectural decisions.

📝 Enhancement Note: With Citi's focus on digital transformation and continuous improvement, Infrastructure Engineers - SRE - Senior Analysts have ample opportunities to grow technically, develop leadership skills, and make a significant impact on the company's global operations.

💡 Interview Preparation

Technical Questions:

1. Cloud Technologies: Describe your experience with AWS, Google Cloud Platform, or other cloud services. How have you used these platforms to improve service reliability and performance?
2. ITIL & SRE Principles: Explain the differences between ITIL and SRE principles. Provide an example of how you've applied these principles in a previous role to drive service improvements.
3. Problem Solving: Walk through a complex incident you've managed, explaining your approach to diagnosis, resolution, and post-mortem analysis.
4. Automation & AI: Describe your experience with automation tools and AI-driven solutions. How have you used these technologies to improve service reliability and performance?

Company & Culture Questions:

1. Citi's Business: How do you see your role contributing to Citi's global operations and digital transformation initiatives?
2. Team Dynamics: Describe your experience working in a collaborative, cross-functional team environment. How do you foster knowledge sharing and continuous learning?
3. Adaptability: How do you approach learning new technologies and tools in a dynamic work environment?

Portfolio Presentation Strategy:

• Technical Deep Dive: Prepare a detailed walkthrough of a complex project, highlighting your technical expertise, problem-solving skills, and leadership potential.
• User-Centric Focus: Emphasize your understanding of user experience, accessibility, and performance optimization principles in your project presentations.
• Collaborative Approach: Showcase your ability to work effectively with various teams, including development, design, and stakeholder teams, to deliver integrated and efficient solutions.

📝 Enhancement Note: To optimize their interview performance, candidates should focus on demonstrating their technical expertise, problem-solving skills, and leadership potential, with a strong emphasis on cloud technologies, ITIL principles, and relevant industry knowledge.

📌 Application Steps

To apply for the Infrastructure Engineer - SRE - Senior Analyst position at Citi:

1. Tailor Your Resume: Highlight your relevant experience, skills, and accomplishments, focusing on cloud technologies, ITIL principles, and problem-solving expertise.
2. Prepare Your Portfolio: Showcase your technical expertise, problem-solving skills, and leadership potential through case studies, live demos, and project presentations.
3. Research Citi: Familiarize yourself with Citi's business, industry, and technology stack to demonstrate a strong understanding of the company and its needs.
4. Practice Technical Interviews: Brush up on your problem-solving skills, technical expertise, and leadership potential through practice interviews and case studies.
5. Prepare for Behavioral Interviews: Reflect on your career experiences, accomplishments, and leadership potential to articulate your fit for the role and Citi's culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.