Infrastructure Engineer

Southern Cross Healthcare
Full_timeβ€’Auckland, New Zealand

πŸ“ Job Overview

  • Job Title: Infrastructure Engineer
  • Company: Southern Cross Healthcare
  • Location: Auckland, New Zealand
  • Job Type: On-site
  • Category: DevOps & Infrastructure
  • Date Posted: June 19, 2025
  • Experience Level: 2-5 years

πŸš€ Role Summary

  • Design, implement, and maintain scalable and reliable infrastructure to improve end-user experience
  • Support and document procedures, and train level 1/2 support staff
  • Collaborate with an Agile team to deliver modernisation work and enhance operational resilience

πŸ“ Enhancement Note: This role requires a strong focus on infrastructure management, with a broad range of responsibilities that span server management, database administration, virtualisation, and cybersecurity. Candidates should have a solid understanding of Windows Server, Windows 10/11, macOS, and Linux environments.

πŸ’» Primary Responsibilities

  • Infrastructure Design & Implementation: Design, implement, and maintain scalable and reliable infrastructure to improve end-user experience
  • Procedure Documentation & Training: Document procedures and train level 1/2 support staff
  • Collaboration: Work with an Agile team to deliver modernisation work and enhance operational resilience
  • Troubleshooting: Troubleshoot and resolve tier 2 & 3 problems, maintaining SLAs
  • Vendor Management: Manage vendors and ensure service level agreements are met
  • Life Cycle Management: Manage the life cycle of infrastructure components, including capacity management
  • Security & Compliance: Implement and maintain security measures, ensuring compliance with relevant standards

πŸ“ Enhancement Note: This role requires a high level of technical proficiency and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

πŸŽ“ Skills & Qualifications

Education: A relevant degree in Computer Science, Information Technology, System Administration, or equivalent experience is required.

Experience: 2-4 years of System Administration experience is required.

Required Skills:

  • Server Management (Windows Server, Linux, macOS)
  • Database Management
  • Virtualisation Platforms (VMware, OLVM, Citrix, AVD)
  • Vulnerability Management
  • MDM Management (Intune, Jamf)
  • GPO Administration / Active Directory Management
  • Windows Application Packaging and Deployment
  • PowerShell Scripting
  • Azure
  • Cybersecurity
  • Print Server and Follow Me Printing
  • Enterprise Audio Visual Deployment
  • Scripting and Automation Tools

Preferred Skills:

  • Experience with monitoring and auditing changes in on-premise and cloud environments
  • Working knowledge of implementing and developing helpdesk and IT operations best practices
  • Attention to detail

πŸ“ Enhancement Note: Candidates with experience in enterprise-level infrastructure management, cloud migration, and DevOps practices will be highly sought after for this role.

πŸ“Š Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience in infrastructure management, with a focus on Windows Server, Linux, and macOS environments
  • Showcase projects that highlight your ability to design, implement, and maintain scalable infrastructure
  • Include examples of your scripting and automation skills, with a focus on PowerShell
  • Highlight your experience with virtualisation platforms, such as VMware, OLVM, Citrix, and AVD

Technical Documentation:

  • Provide documentation that demonstrates your ability to document procedures and train level 1/2 support staff
  • Include examples of your experience with vendor management, life cycle management, and capacity management
  • Showcase your understanding of security and compliance measures, with a focus on cybersecurity

πŸ’΅ Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between NZD 80,000 - NZD 120,000 per annum, based on industry standards for infrastructure engineers in Auckland, New Zealand.

Benefits:

  • Health insurance for you and your immediate whānau
  • Life insurance cover and discounts on pet and travel insurance
  • Extra parental leave benefits and financial wellbeing support
  • Wellbeing leave (5 days per year)
  • Flexi leave (opportunity to purchase additional leave)
  • Volunteer day (annual opportunity to contribute to a cause or community with your team)

🎯 Team & Company Context

🏒 Company Culture

Industry: Southern Cross Healthcare is a not-for-profit organisation focused on transforming itself and empowering New Zealanders to live their healthiest lives. They are the leading health insurer in New Zealand, with nearly a million members in their care.

Company Size: Southern Cross Healthcare has approximately 1,000 employees, providing a medium-sized team environment where people are at the heart of the organisation.

Founded: Southern Cross Healthcare was founded in 1956 and has since grown to become one of the most trusted health insurers in New Zealand.

Team Structure:

  • The infrastructure team is part of the broader IT department, which is responsible for delivering outstanding experiences to members in their time of need
  • The team works in an Agile environment, collaborating with other departments to deliver modernisation work and enhance operational resilience
  • The infrastructure team is responsible for designing, implementing, and maintaining scalable and reliable infrastructure

Development Methodology:

  • The team follows Agile methodologies, with a focus on delivering value to members through continuous improvement and innovation
  • The team uses Scrum for sprint planning and code review processes to ensure quality and consistency in their work
  • The team works closely with other departments, including design, marketing, and business teams, to ensure that their infrastructure solutions meet the needs of members

Company Website: https://www.southerncross.co.nz/

πŸ“ Enhancement Note: Southern Cross Healthcare is committed to delivering outstanding experiences to its members and empowering New Zealanders to live their healthiest lives. The company values diversity, inclusion, and collaboration, and encourages its employees to live well both personally and professionally.

πŸ“ˆ Career & Growth Analysis

Web Technology Career Level: This role is at the intermediate level, with a focus on infrastructure management, virtualisation, and cybersecurity. The ideal candidate will have 2-4 years of experience in system administration and a relevant degree or equivalent experience.

Reporting Structure: The Infrastructure Engineer will report directly to the IT Manager and work closely with other IT teams, including software development, data, and security teams.

Technical Impact: This role has a significant impact on the overall performance and reliability of Southern Cross Healthcare's IT infrastructure. The Infrastructure Engineer will play a crucial role in ensuring that the organisation's systems are scalable, secure, and capable of supporting the needs of its members.

Growth Opportunities:

  • Technical Specialisation: With experience, the Infrastructure Engineer may have the opportunity to specialise in specific areas, such as cloud migration, DevOps, or cybersecurity
  • Team Leadership: As the Infrastructure Engineer gains experience and demonstrates strong leadership skills, they may have the opportunity to lead a team or take on a more senior role within the organisation
  • Architecture Decisions: With experience, the Infrastructure Engineer may have the opportunity to influence architecture decisions and drive innovation within the organisation

πŸ“ Enhancement Note: Southern Cross Healthcare is committed to supporting the professional development of its employees and offers opportunities for growth and advancement within the organisation. The company values diversity, inclusion, and collaboration, and encourages its employees to live well both personally and professionally.

🌐 Work Environment

Office Type: Southern Cross Healthcare's Auckland office is a modern, collaborative workspace designed to foster innovation and creativity. The office is equipped with state-of-the-art technology and provides a comfortable and productive environment for employees.

Office Location(s): The Auckland office is located in the heart of the city, with easy access to public transportation and amenities.

Workspace Context:

  • The infrastructure team works in an open-plan office, with dedicated spaces for collaboration and quiet work
  • The team has access to multiple monitors, testing devices, and other tools necessary for their work
  • The team interacts regularly with other departments, including design, marketing, and business teams, to ensure that their infrastructure solutions meet the needs of members

Work Schedule: The standard workweek is Monday to Friday, with flexible hours to accommodate project deadlines and maintenance windows. The organisation offers a range of benefits, including wellbeing leave, flexi leave, and a volunteer day, to support employees' personal and professional growth.

πŸ“ Enhancement Note: Southern Cross Healthcare is committed to providing a supportive and inclusive work environment that enables employees to thrive both personally and professionally. The organisation offers a range of benefits, including health insurance, life insurance, parental leave benefits, and financial wellbeing support, to support employees' wellbeing and work-life balance.

πŸ“„ Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone call to discuss your experience and qualifications for the role
  2. Technical Assessment: A hands-on technical assessment to evaluate your infrastructure management skills, with a focus on Windows Server, Linux, and macOS environments
  3. Behavioral Interview: A structured interview to assess your communication skills, problem-solving abilities, and cultural fit within the organisation
  4. Final Interview: A final interview with the IT Manager to discuss your career aspirations and fit within the team

Portfolio Review Tips:

  • Highlight your experience with infrastructure management, virtualisation, and cybersecurity
  • Include examples of your scripting and automation skills, with a focus on PowerShell
  • Showcase your ability to document procedures and train level 1/2 support staff
  • Demonstrate your understanding of vendor management, life cycle management, and capacity management

Technical Challenge Preparation:

  • Brush up on your Windows Server, Linux, and macOS administration skills
  • Familiarise yourself with virtualisation platforms, such as VMware, OLVM, Citrix, and AVD
  • Prepare for questions about your experience with vulnerability management, MDM management, and GPO administration
  • Review your understanding of Azure and cybersecurity best practices

ATS Keywords: See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organised by category, at the end of this document.

πŸ“ Enhancement Note: Southern Cross Healthcare is looking for candidates with strong technical skills and the ability to communicate complex technical concepts to both technical and non-technical stakeholders. The interview process is designed to evaluate these skills and assess cultural fit within the organisation.

πŸ›  Technology Stack & Web Infrastructure

Server Technologies:

  • Windows Server (2012, 2016, 2019)
  • Linux (Ubuntu, CentOS, Debian)
  • macOS

Virtualisation Platforms:

  • VMware
  • OLVM
  • Citrix
  • AVD

Database Management:

  • Microsoft SQL Server
  • MySQL
  • PostgreSQL

MDM Management:

  • Intune
  • Jamf

Scripting & Automation Tools:

  • PowerShell
  • Bash
  • Python

Monitoring & Auditing Tools:

  • SolarWinds
  • Nagios
  • Zabbix

Vendor Management:

  • ServiceNow
  • Jira Service Management

πŸ“ Enhancement Note: Southern Cross Healthcare uses a range of technologies to deliver its infrastructure services. Candidates should have experience with Windows Server, Linux, and macOS environments, as well as virtualisation platforms, database management, and scripting and automation tools.

πŸ‘₯ Team Culture & Values

Infrastructure Team Values:

  • Excellence: Strive for excellence in all aspects of your work, from infrastructure design and implementation to documentation and training
  • Collaboration: Work closely with other teams, including software development, data, and security teams, to deliver outstanding experiences to members
  • Innovation: Continuously seek new and better ways to deliver infrastructure services, leveraging emerging technologies and best practices
  • Resilience: Demonstrate resilience in the face of challenges, maintaining a positive attitude and a commitment to finding solutions

Collaboration Style:

  • The infrastructure team works in an Agile environment, collaborating with other departments to deliver modernisation work and enhance operational resilience
  • The team uses Scrum for sprint planning and code review processes to ensure quality and consistency in their work
  • The team works closely with other departments, including design, marketing, and business teams, to ensure that their infrastructure solutions meet the needs of members

πŸ“ Enhancement Note: Southern Cross Healthcare values diversity, inclusion, and collaboration, and encourages its employees to live well both personally and professionally. The infrastructure team is committed to delivering outstanding experiences to members and empowering New Zealanders to live their healthiest lives.

⚑ Challenges & Growth Opportunities

Technical Challenges:

  • Scalability: Design, implement, and maintain scalable infrastructure to support the organisation's growth and the needs of its members
  • Security: Implement and maintain security measures to protect the organisation's infrastructure and data from cyber threats
  • Compliance: Ensure that the organisation's infrastructure complies with relevant standards and regulations
  • Modernisation: Drive the modernisation of the organisation's infrastructure to improve operational resilience and enhance the member experience

Learning & Development Opportunities:

  • Technical Skills: Develop your technical skills in infrastructure management, virtualisation, and cybersecurity through on-the-job training, workshops, and online courses
  • Leadership: Develop your leadership skills through mentoring, coaching, and participation in leadership development programmes
  • Architecture: Contribute to architecture decisions and drive innovation within the organisation through participation in architecture forums and working groups

πŸ“ Enhancement Note: Southern Cross Healthcare is committed to supporting the professional development of its employees and offers opportunities for growth and advancement within the organisation. The company values diversity, inclusion, and collaboration, and encourages its employees to live well both personally and professionally.

πŸ’‘ Interview Preparation

Technical Questions:

  • Infrastructure Management: Describe your experience with infrastructure management, with a focus on Windows Server, Linux, and macOS environments
  • Virtualisation: Explain your experience with virtualisation platforms, such as VMware, OLVM, Citrix, and AVD
  • Cybersecurity: Discuss your understanding of cybersecurity best practices and your experience with implementing and maintaining security measures
  • Vendor Management: Describe your experience with vendor management and ensuring service level agreements are met

Company & Culture Questions:

  • Southern Cross Healthcare: What do you understand about Southern Cross Healthcare's mission and values, and how do you think you can contribute to our success?
  • Team Fit: How do you think you would fit into the infrastructure team, and how would you contribute to our culture of excellence, collaboration, innovation, and resilience?
  • Growth: How do you see yourself growing professionally within Southern Cross Healthcare, and what opportunities are you looking for in this role?

Portfolio Presentation Strategy:

  • Infrastructure Projects: Highlight your experience with infrastructure management, virtualisation, and cybersecurity through your portfolio projects
  • Scripting & Automation: Showcase your scripting and automation skills, with a focus on PowerShell
  • Documentation & Training: Demonstrate your ability to document procedures and train level 1/2 support staff through your portfolio projects
  • Vendor Management: Highlight your experience with vendor management, life cycle management, and capacity management

πŸ“ Enhancement Note: Southern Cross Healthcare is looking for candidates with strong technical skills and the ability to communicate complex technical concepts to both technical and non-technical stakeholders. The interview process is designed to evaluate these skills and assess cultural fit within the organisation.

πŸ“Œ Application Steps

To apply for this Infrastructure Engineer position:

  1. Tailor Your Resume: Highlight your relevant experience and skills, with a focus on infrastructure management, virtualisation, and cybersecurity
  2. Prepare Your Portfolio: Showcase your experience with infrastructure management, virtualisation, and cybersecurity through your portfolio projects
  3. Research the Company: Familiarise yourself with Southern Cross Healthcare's mission, values, and culture, and prepare for questions about your fit within the organisation
  4. Practice Technical Interview Questions: Brush up on your technical skills and prepare for questions about your experience with infrastructure management, virtualisation, and cybersecurity

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organisation before making application decisions.

ATS Keywords

Programming Languages:

  • PowerShell
  • Bash
  • Python

Web Frameworks & Libraries:

  • Not applicable for this role

Server Technologies:

  • Windows Server (2012, 2016, 2019)
  • Linux (Ubuntu, CentOS, Debian)
  • macOS

Databases:

  • Microsoft SQL Server
  • MySQL
  • PostgreSQL

Tools:

  • SolarWinds
  • Nagios
  • Zabbix
  • ServiceNow
  • Jira Service Management

Methodologies:

  • Agile
  • Scrum

Soft Skills:

  • Communication
  • Problem-solving
  • Collaboration
  • Leadership
  • Resilience

Industry Terms:

  • Infrastructure Management
  • Virtualisation
  • Cybersecurity
  • Vendor Management
  • Life Cycle Management
  • Capacity Management
  • Cloud Migration
  • DevOps
  • System Administration

Application Requirements

Candidates should have 2-4 years of System Administration experience and a relevant degree or equivalent experience. A strong understanding of systems, networking, and scripting is essential.