Infrastructure & Cloud Service Senior Manager at Gainwell Technologies LLC

📍 Job Overview

Job Title: Infrastructure & Cloud Service Senior Manager
Company: Gainwell Technologies LLC
Location: Any city, TX, 99999, United States
Job Type: On-site
Category: IT & Infrastructure
Date Posted: 2025-07-31
Experience Level: 10+ years
Remote Status: On-site

🚀 Role Summary

Lead hybrid (on-prem/cloud) infrastructure/cloud operations team to achieve business and cloud transformation objectives.
Drive infrastructure service delivery for internal teams and external providers, ensuring efficient workforce management.
Lead cloud migration initiatives (AWS, Azure), ensuring minimal disruption and maximum performance in alignment with enterprise architecture.
Establish and maintain strong working relationships with managed service providers to ensure seamless cloud operations support.

📝 Enhancement Note: This role requires a strategic mindset, strong leadership skills, and a deep understanding of cloud infrastructure and operations to drive business objectives and ensure high-quality service delivery.

💻 Primary Responsibilities

Leadership & Team Management: Lead hybrid infrastructure/cloud operations team, hire, train, and mentor staff supporting IT Operations in Cloud/on-prem.
Cloud Infrastructure Delivery & Service Management: Drive infrastructure service delivery for internal teams and external providers, ensuring efficient workforce management. Lead cloud migration initiatives (AWS, Azure), develop and streamline processes to guarantee consistent, high-quality service for all customers.
Operations & Budget Management: Manage hybrid infrastructure budgets, track usage and performance metrics across cloud and on-prem environments, recommend financial adjustments based on cloud consumption trends and business needs.
Relationship & Stakeholder Management: Partner with internal business units, delivery teams, capability leaders, and external providers to define SLAs and KPIs, address implementation challenges, and provide effective solutions.
Risk Management & Service Reliability: Identify, manage, and escalate business risks, monitor service metrics, and address reliability issues while balancing availability, security, efficiency, and functionality. Ensure high availability, disaster recovery, and compliance across platforms.
Incident & Escalation Management: Be on call to handle or lead incident support and urgent escalations, ensure prompt resolution of infrastructure issues. Lead incident response for outages and hybrid infrastructure disruptions, coordinate with MSPs for incident resolution, change management, and continuous improvement initiatives.
Continuous Improvement & Efficiency: Promote automation and self-service capabilities to improve delivery speed and reduce manual effort and drive cost-efficiency.

📝 Enhancement Note: This role requires a balance of technical depth and leadership breadth to manage teams, drive operational excellence, and ensure seamless cloud service delivery.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) are a plus.

Experience: 10+ years of leadership experience in hybrid infrastructure and cloud operations (AWS, Azure). Proven success in cloud migration and service delivery within large-scale environments. Strong vendor and stakeholder management skills, including MSP oversight. Expertise in IT financial management, including budgeting and cloud cost optimization. Excellent communication and incident management skills, with the ability to lead cross-functional teams under pressure.

Required Skills:

Hybrid infrastructure and cloud operations (AWS, Azure)
Vendor and stakeholder management
Cloud migration and service delivery
IT financial management
Budgeting and cloud cost optimization
Incident management and risk assessment
Team leadership and mentoring
Process improvement and automation

Preferred Skills:

Relevant certifications (AWS, Azure, etc.)
Experience with managed service providers (MSPs)
Familiarity with ITIL and Agile methodologies
Knowledge of disaster recovery and business continuity planning

📝 Enhancement Note: Candidates should possess a strong blend of technical expertise, leadership skills, and stakeholder management capabilities to excel in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $108,400 - $154,800 per year

Benefits:

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies

Working Hours: 40 hours per week, with on-call responsibilities for incident support and escalations.

📝 Enhancement Note: The salary range provided is based on industry standards for senior IT operations management roles in the United States. The final offer may vary depending on factors such as geographic location, internal equity, job-related knowledge, skills, and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology and services

Company Size: Large (10,000+ employees)

Founded: 2000

Team Structure:

Hybrid infrastructure/cloud operations team, including cloud engineers, infrastructure specialists, and support staff
Managed service providers (MSPs) for cloud operations support
Internal business units, delivery teams, capability leaders, and external providers

Development Methodology:

Agile and iterative development processes
Regular service reviews and continuous improvement initiatives
Strong focus on customer satisfaction and service quality

Company Website: https://www.gainwelltechnologies.com/

📝 Enhancement Note: Gainwell Technologies is an industry leader in healthcare technology and services, with a strong focus on innovation, collaboration, and inclusion. This role offers the opportunity to work in a dynamic environment and make a significant impact on the company's cloud transformation goals.

📈 Career & Growth Analysis

IT Operations Management Career Level: Senior Manager

Reporting Structure: Reports directly to the Vice President of IT Operations, with matrix reporting to business unit leaders and capability leaders as needed.

Technical Impact: Responsible for driving cloud infrastructure delivery and operations, ensuring alignment with enterprise architecture, and maintaining high-quality service for internal teams and external providers.

Growth Opportunities:

Lead and manage larger teams as the company continues to grow and expand its cloud footprint.
Transition into a more strategic role, such as Director or Vice President of IT Operations, with increased responsibility for enterprise-wide cloud strategy and governance.
Develop expertise in emerging cloud technologies and architectures, driving innovation and thought leadership within the organization.

📝 Enhancement Note: This role offers significant growth potential for experienced IT operations professionals looking to advance their careers in a dynamic and evolving industry.

🌐 Work Environment

Office Type: Hybrid (on-prem and remote work arrangements)

Office Location(s): Any city, TX, 99999, United States (remote work is also an option)

Workspace Context:

Collaborative workspaces for on-prem teams, with remote work options for team members as needed.
Access to relevant tools, technologies, and resources to support cloud operations and service delivery.
Strong focus on communication, collaboration, and knowledge sharing across teams and functions.

Work Schedule: Full-time, with on-call responsibilities for incident support and escalations. Flexible work arrangements may be available based on team needs and business requirements.

📝 Enhancement Note: Gainwell Technologies offers a flexible and collaborative work environment, with a strong focus on employee development and growth. This role requires a balance of on-prem and remote work, with the opportunity to work from home as needed.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess cultural fit and basic qualifications.
On-site or virtual technical interview to discuss cloud infrastructure delivery, service management, and operational excellence.
Final round interview with key stakeholders to assess leadership skills, strategic thinking, and alignment with company goals.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on cloud infrastructure delivery and service management best practices, with a focus on AWS and Azure.
Prepare for questions related to cloud migration, vendor management, and stakeholder communication.
Familiarize yourself with Gainwell Technologies' company culture, mission, and values.

ATS Keywords: (See the comprehensive list below)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership skills, and cultural fit within Gainwell Technologies. Prepare thoroughly and be ready to discuss your experience with cloud infrastructure delivery, service management, and operational excellence.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Amazon Web Services (AWS)
Microsoft Azure

Infrastructure Tools:

Virtualization and containerization platforms (e.g., VMware, Docker, Kubernetes)
Cloud monitoring and management tools (e.g., CloudWatch, Azure Monitor, Prometheus, Grafana)
IT service management (ITSM) tools (e.g., ServiceNow, BMC Remedy)

Collaboration & Communication Tools:

Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Gmail, Google Drive, Google Docs, Sheets, Slides)
Slack or Microsoft Teams

📝 Enhancement Note: Gainwell Technologies leverages a diverse set of cloud platforms, infrastructure tools, and collaboration tools to support its hybrid infrastructure and cloud operations. Familiarity with these tools and technologies is essential for success in this role.

👥 Team Culture & Values

IT Operations Management Values:

Customer focus and service excellence
Operational excellence and continuous improvement
Collaboration and teamwork
Innovation and adaptability
Accountability and ownership

Collaboration Style:

Cross-functional teamwork and knowledge sharing
Regular service reviews and continuous improvement initiatives
Strong focus on customer satisfaction and service quality

📝 Enhancement Note: Gainwell Technologies fosters a collaborative and innovative culture, with a strong focus on customer satisfaction and service quality. This role requires a team player with excellent communication skills and a commitment to continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing and optimizing hybrid infrastructure and cloud operations at scale
Ensuring minimal disruption and maximum performance during cloud migration initiatives (AWS, Azure)
Maintaining high availability, disaster recovery, and compliance across hybrid infrastructure and cloud environments
Addressing reliability issues and balancing availability, security, efficiency, and functionality

Learning & Development Opportunities:

Gain hands-on experience with AWS and Azure cloud platforms, with opportunities to earn relevant certifications
Develop expertise in cloud infrastructure delivery, service management, and operational excellence
Build leadership skills and gain experience managing and mentoring teams
Expand your knowledge of emerging cloud technologies and architectures, driving innovation and thought leadership within the organization

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for experienced IT operations professionals looking to advance their careers in a dynamic and evolving industry.

💡 Interview Preparation

Technical Questions:

Can you describe your experience with cloud infrastructure delivery and service management, with a focus on AWS and Azure?
How have you approached cloud migration initiatives in the past, and what strategies have you used to ensure minimal disruption and maximum performance?
How do you manage and optimize hybrid infrastructure and cloud operations at scale, balancing availability, security, efficiency, and functionality?
Can you provide an example of a time when you had to address a significant reliability issue, and how you approached it?
How do you approach vendor management and stakeholder communication, particularly when working with managed service providers (MSPs)?

Company & Culture Questions:

How do you align your work with Gainwell Technologies' mission and values, particularly in the context of cloud infrastructure delivery and service management?
Can you describe your experience working in a hybrid (on-prem and remote) work environment, and how you've adapted to different team dynamics and collaboration tools?
How do you approach continuous improvement and innovation in your role, and what strategies have you used to drive operational excellence?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Prepare thoroughly for the technical interview, focusing on your experience with cloud infrastructure delivery, service management, and operational excellence. Be ready to discuss your approach to cloud migration, vendor management, and stakeholder communication, as well as your alignment with Gainwell Technologies' mission and values.

📌 Application Steps

To apply for this Infrastructure & Cloud Service Senior Manager position:

Submit your application through the application link provided.
Prepare for the phone or video screen by reviewing Gainwell Technologies' company culture, mission, and values.
Brush up on your cloud infrastructure delivery and service management skills, with a focus on AWS and Azure.
Familiarize yourself with Gainwell Technologies' technology stack and collaboration tools.
Prepare for the on-site or virtual technical interview by practicing common cloud infrastructure delivery and service management questions.
Research Gainwell Technologies' industry, competition, and market position to demonstrate your understanding of the company's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Infrastructure & Cloud Service Senior Manager