Infra Tech Lead Analyst - VP

📍 Job Overview

• Job Title: Infra Tech Lead Analyst - VP
• Company: Citi
• Location: Irving, Texas, United States
• Job Type: On-site
• Category: Infrastructure
• Date Posted: 2025-06-24
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Lead cloud operations and ensure high availability, performance, and reliability of AWS/GCP environments.
• Manage incidents, perform root cause analysis, and collaborate with cross-functional teams to drive operational excellence.
• Provide technical guidance and mentorship to team members and stakeholders.
• Enhance cloud operations through automation, process improvement, and strategic direction.

💻 Primary Responsibilities

• Cloud Monitoring & Management:

  • Monitor AWS/GCP infrastructure and services to ensure availability, performance, and reliability.
  • Implement and maintain monitoring, logging, and alerting tools (e.g., CloudWatch, Stackdriver, Prometheus).

• Incident Management:

  • Triage and manage incidents, including impact assessment and coordination with engineering teams for resolution.
  • Participate in on-call rotation for high severity/major incidents support coverage.
  • Perform root cause analysis post-service restoration.

• Process Improvement & Automation:

  • Design testing approaches, complex processes, and reporting streams.
  • Automate repetitive tasks to reduce toil and improve operational efficiency.

• Technical Leadership & Collaboration:

  • Provide technical/strategic direction to team members and stakeholders.
  • Collaborate with product, engineering, security, and other stakeholders towards value-adding outcomes.
  • Act as a subject matter expert (SME) to senior stakeholders and/or other team members.

• Compliance & Security:

  • Ensure ongoing compliance with regulatory requirements.
  • Contribute to disaster recovery procedures and security best practices.

🎓 Skills & Qualifications

Education: Bachelor’s/University degree or equivalent experience in a relevant field.

Experience:

• At least 6 years of experience in infrastructure delivery roles, with a proven track record of operational process change and improvement.
• Experience in cloud operations/support and site reliability engineering.
• Hands-on experience with AWS and/or GCP, with proficiency in Infrastructure as Code (IaC) tools like Terraform and CloudFormation.
• Strong understanding of networking, DNS, IAM, load balancing, and cloud-native services.
• Experience in a financial services or large, complex, and/or global environment preferred.

Required Skills:

• Proficiency in scripting (bash, Python, or similar) and strong analytical/diagnostic skills.
• Ability to communicate technical concepts well to non-technical audiences.
• Effective written and verbal communication skills.
• Ability to work with virtual/in-person teams and work under pressure/deadlines.

Preferred Skills:

• Experience with Prometheus and other open-source monitoring tools.
• Familiarity with CI/CD pipelines and deployment automation.
• Knowledge of cloud security best practices and compliance frameworks.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:

  • Demonstrate experience with cloud infrastructure management, incident response, and process improvement.
  • Showcase projects that highlight your technical leadership, problem-solving, and automation skills.

• Technical Documentation:

  • Provide examples of runbooks, standard operating procedures (SPOs), and knowledge base articles you've created or maintained.
  • Include code samples and documentation that showcase your scripting and automation skills.

💵 Compensation & Benefits

Salary Range: $125,760 - $188,640 annually

Benefits:

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (global)

Founded: 1812

Team Structure:

• The Infra Tech Lead Analyst will lead a team of cloud operations engineers and collaborate with various teams, such as product, engineering, and security.
• The role will report directly to the Head of Cloud Operations.

Development Methodology:

• Agile/Scrum methodologies and sprint planning for cloud projects.
• Code review, testing, and quality assurance practices.
• Deployment strategies, CI/CD pipelines, and server management.

Company Website: Citi

📝 Enhancement Note: Citi's global presence and extensive cloud infrastructure require a strong focus on incident management, collaboration, and process improvement. The company values technical leadership and continuous learning, providing ample opportunities for professional growth.

📈 Career & Growth Analysis

Web Technology Career Level: Senior-level role with significant technical leadership and strategic decision-making responsibilities.

Reporting Structure: Direct report to the Head of Cloud Operations, with indirect influence over multiple teams and stakeholders.

Technical Impact: Significant influence on cloud infrastructure design, operational excellence, and strategic direction for cloud operations.

Growth Opportunities:

• Technical Leadership: Develop and mentor team members, driving operational excellence and process improvement.
• Architecture & Design: Contribute to the design and implementation of cloud architecture, ensuring high availability, performance, and security.
• Emerging Technologies: Stay current with emerging cloud technologies and best practices, driving innovation and adoption within the organization.

📝 Enhancement Note: Citi's global scale and diverse technology stack offer numerous growth opportunities for the Infra Tech Lead Analyst, including technical leadership, architecture, and emerging technologies.

🌐 Work Environment

Office Type: On-site, with hybrid work arrangements available for some roles.

Office Location(s): Irving, Texas, United States (headquarters)

Workspace Context:

• Collaborative workspaces with multiple monitors and testing devices available.
• Cross-functional team interaction and knowledge sharing opportunities.
• Flexible work schedules with deployment windows and maintenance support coverage.

Work Schedule: Full-time, with on-call rotation for high severity/major incidents support coverage.

📝 Enhancement Note: Citi's global offices and hybrid work arrangements provide a flexible and collaborative work environment for Infra Tech Lead Analysts, with opportunities for cross-functional team interaction and knowledge sharing.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: Technical assessment and behavioral questions to evaluate communication and problem-solving skills.
2. On-site/Video Interview: Technical deep dive, including system design, architecture, and incident management scenarios. Behavioral questions to assess cultural fit and leadership potential.
3. Final Round: Strategic and leadership-focused discussions with senior stakeholders.

Portfolio Review Tips:

• Highlight cloud infrastructure management projects, incident response case studies, and process improvement initiatives.
• Demonstrate your ability to lead teams, drive operational excellence, and make strategic decisions.

Technical Challenge Preparation:

• Brush up on AWS/GCP services, networking, and cloud security best practices.
• Practice incident management scenarios and system design exercises.
• Prepare for strategic and leadership-focused discussions, demonstrating your ability to drive operational excellence and innovation.

ATS Keywords: AWS, GCP, Cloud Operations, Incident Management, Infrastructure as Code, Terraform, CloudFormation, Scripting, Networking, DNS, IAM, Load Balancing, Cloud Native Services, Agile, Scrum, CI/CD, Server Management, Technical Leadership, Architecture, Emerging Technologies

📝 Enhancement Note: Citi's ATS keywords focus on cloud infrastructure, incident management, and technical leadership, reflecting the core competencies required for the Infra Tech Lead Analyst role.

📌 Application Steps

To apply for this Infra Tech Lead Analyst - VP position:

1. Submit your application through the application link.
2. Customize your resume and portfolio to highlight relevant cloud infrastructure, incident management, and leadership experiences.
3. Prepare for technical interviews by brushing up on AWS/GCP services, networking, and cloud security best practices.
4. Research Citi's cloud operations, team structure, and company culture to demonstrate your understanding and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to infrastructure, cloud operations, and technical leadership roles.
• Include cloud infrastructure management, incident response, and process improvement details.
• Emphasize AWS/GCP services, networking, and cloud security best practices.
• Address technical leadership, architecture, and emerging technologies in the context of cloud operations.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about technical responsibilities, team structure, or company culture.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute cloud technology, incident management, and technical leadership keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and cloud technology specialization.

Industry Expertise:

• Include specific cloud infrastructure, incident management, and technical leadership requirements prominently.
• Address cloud operations career progression paths and technical leadership opportunities in infrastructure teams.
• Provide tactical advice for cloud portfolio development, live demonstrations, and project case studies.
• Include cloud technology-specific interview preparation and coding challenge guidance.
• Emphasize incident management, process improvement, and strategic decision-making in the context of cloud operations.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use cloud technology, incident management, and technical leadership industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to infrastructure, cloud operations, and technical leadership professionals.
• Provide actionable insights that give cloud technology candidates a competitive advantage.
• Focus on cloud operations team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize cloud infrastructure management, incident response, and process improvement best practices.
• Include specific portfolio requirements tailored to the cloud technology discipline and role level.
• Address cloud infrastructure design, architecture, and emerging technologies in the context of cloud operations.
• Focus on problem-solving methods, performance optimization, and scalable cloud architecture.
• Include technical presentation skills and stakeholder communication for cloud projects.

Avoid:

• Generic business jargon not relevant to cloud technology, incident management, or technical leadership roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific cloud technology role.
• Marketing language unrelated to cloud technology, incident management, or technical leadership.

Generate comprehensive, cloud technology-focused content that serves as a valuable resource for infrastructure, cloud operations, and technical leadership professionals seeking their next opportunity and preparing for technical interviews in the cloud technology industry.