Infra Tech Lead Analyst- VP at Citi

📍 Job Overview

Job Title: Infra Tech Lead Analyst - VP
Company: Citi
Location: Irving, Texas, United States
Job Type: On-site
Category: DevOps, Infrastructure
Date Posted: 2025-06-24
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead the monitoring, troubleshooting, and maintenance of AWS/GCP environments to ensure high availability and operational excellence.
Manage incident response, perform root cause analysis, and drive continuous improvement.
Collaborate with cross-functional teams to design testing approaches, automate repetitive tasks, and enhance operational processes.
Provide technical direction to team members and act as a subject matter expert (SME) for senior stakeholders.
Ensure ongoing compliance with regulatory requirements and maintain a strong focus on incident response and automation.

💻 Primary Responsibilities

Environment Monitoring & Management:
- Monitor AWS/GCP infrastructure and services to ensure availability, performance, and reliability.
- Perform incident management, including triage, impact assessment, and coordination with engineering teams to resolve issues.
- Participate in on-call rotation for high severity/major incidents support coverage.
Incident Response & Resolution:
- Provide root cause analysis (RCA) post-restoration of service.
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks.
- Create, maintain, and enhance operational runbooks, standard operating procedures (SPOs), and knowledge base articles.
Cloud Infrastructure Management:
- Support provisioning and configuration of cloud resources across multiple environments.
- Implement and maintain monitoring, logging, and alerting tools (e.g., CloudWatch, Stackdriver, Prometheus).
- Assist in deployments, patching, and disaster recovery procedures.
Team Leadership & Collaboration:
- Provide technical/strategic direction to team members.
- Act as an SME to senior stakeholders and/or other team members.
- Collaborate with product, engineering, security, and other stakeholders towards value-adding outcomes.
Risk Management & Compliance:
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets.
- Ensure ongoing compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices.

🎓 Skills & Qualifications

Education:

Bachelor’s/University degree or equivalent experience

Experience:

At least 6+ years of experience in roles centered around infrastructure delivery (application hosting and/or end-user services) with a proven track record of operational process change and improvement.
Experience in cloud operations/support and site reliability engineering.
Hands-on experience with AWS and/or GCP.
Proficiency with infrastructure as code (IaC) tools like Terraform, CloudFormation, and working knowledge of scripting (bash, Python, or similar).
Strong understanding of networking, DNS, IAM, load balancing, and cloud-native services.

Required Skills:

Proven experience in cloud operations/support and site reliability engineering.
Hands-on experience with AWS and/or GCP.
Proficiency with infrastructure as code (IaC) tools and scripting.
Strong understanding of networking, DNS, IAM, load balancing, and cloud-native services.
Ability to work with virtual/in-person teams and work under pressure/deadlines.
Effective written and verbal communication skills.
Effective analytic/diagnostic skills.
Ability to communicate technical concepts well to non-technical audiences.

Preferred Skills:

Experience in a financial services or large complex and/or global environment.
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in cloud infrastructure management, incident response, and automation.
Showcase projects that highlight your ability to monitor, troubleshoot, and maintain cloud environments.
Include examples of your incident management process, root cause analysis, and automation efforts.

Technical Documentation:

Provide documentation for your cloud infrastructure projects, including runbooks, SPOs, and knowledge base articles.
Include code comments, version control, deployment processes, and server configuration details.
Demonstrate your understanding of testing methodologies, performance metrics, and optimization techniques.

💵 Compensation & Benefits

Salary Range:

$125,760 - $188,640 per year

Benefits:

Medical, dental, and vision coverage
401(k) plan
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

🎯 Team & Company Context

Company Culture:

Industry: Financial Services
Company Size: Large (200,000+ employees)
Founded: 1812
Team Structure:
- Large, cross-functional teams with multiple levels of specialization (e.g., cloud architects, cloud engineers, cloud support engineers).
- Flat hierarchy with clear reporting structures and collaboration with various business lines and technology teams.
Development Methodology:
- Agile/Scrum methodologies with sprint planning for cloud projects.
- Code review, testing, and quality assurance practices.
- Deployment strategies, CI/CD pipelines, and server management.

Company Website:

Citi

📝 Enhancement Note: Citi's large size and global presence offer extensive opportunities for career growth and collaboration with diverse teams. The company's focus on risk management and compliance ensures a strong emphasis on ethical conduct and business practices.

📈 Career & Growth Analysis

Web Technology Career Level:

Role: Infra Tech Lead Analyst - VP
Level: Executive/Management
Responsibility Scope: Strategic planning, team leadership, and cross-functional collaboration to ensure high availability, performance, and operational excellence of cloud environments.

Reporting Structure:

Reports directly to the senior leadership team, collaborating with various business lines and technology teams.

Technical Impact:

Drives technical direction, incident response, and automation efforts to improve cloud infrastructure performance and reliability.
Ensures ongoing compliance with regulatory requirements and maintains a strong focus on incident response and automation.

Growth Opportunities:

Technical Growth: Develop expertise in emerging cloud technologies, infrastructure as code (IaC) tools, and automation best practices.
Leadership Development: Gain experience in team management, strategic planning, and cross-functional collaboration.
Architecture Decisions: Influence architectural decisions related to cloud infrastructure, incident response, and automation.

🌐 Work Environment

Office Type:

On-site, with opportunities for hybrid work arrangements in certain roles and locations.

Office Location(s):

Irving, Texas, United States (primary location)
Additional offices worldwide

Workspace Context:

Collaborative workspaces with virtual/in-person team interaction and cross-functional collaboration opportunities.
Access to development tools, multiple monitors, testing devices, and cloud infrastructure resources.
Flexible work schedules with deployment windows, maintenance, and project deadlines.

Work Schedule:

Full-time, with opportunities for flexible scheduling and remote work in certain roles and locations.

📝 Enhancement Note: Citi's global presence and diverse team structure offer extensive opportunities for collaboration and career growth. The company's focus on risk management and compliance ensures a strong emphasis on ethical conduct and business practices.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Brush up on AWS/GCP services, incident management processes, and automation best practices.
Incident Management & Automation: Prepare for scenario-based questions focusing on incident response, RCA, and automation.
Cloud Infrastructure Management: Demonstrate your understanding of cloud infrastructure, networking, and server management.
Technical Deep Dive: Showcase your expertise in infrastructure as code (IaC), scripting, and cloud-native services.
Cultural Fit Assessment: Highlight your ability to work in a large, global organization with a strong focus on risk management and compliance.

Portfolio Review Tips:

Cloud Infrastructure Projects: Highlight your experience in cloud infrastructure management, incident response, and automation.
Incident Management Documentation: Include runbooks, SPOs, and knowledge base articles demonstrating your incident management process.
Automation & Scripting: Showcase your ability to automate repetitive tasks and optimize cloud infrastructure performance.

Technical Challenge Preparation:

Incident Management Scenarios: Practice incident management scenarios, focusing on RCA, automation, and collaboration with cross-functional teams.
Cloud Infrastructure Design: Prepare for cloud infrastructure design challenges, emphasizing performance optimization, scalability, and high availability.
Technical Deep Dive: Brush up on your knowledge of AWS/GCP services, infrastructure as code (IaC) tools, and cloud-native services.

ATS Keywords:

Cloud Operations, AWS, GCP, Incident Management, Automation, Root Cause Analysis, Infrastructure as Code, Scripting, Networking, DNS, IAM, Load Balancing, Cloud Native Services, Analytical Tools, Communication Skills, Diagnostic Skills

📝 Enhancement Note: Citi's large size and global presence offer extensive opportunities for collaboration and career growth. The company's focus on risk management and compliance ensures a strong emphasis on ethical conduct and business practices.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

Not applicable (focus on cloud infrastructure and operations)

Backend & Server Technologies:

AWS (Amazon Web Services)
- EC2, RDS, DynamoDB, CloudWatch, CloudFormation, Lambda, API Gateway
GCP (Google Cloud Platform)
- Compute Engine, Cloud SQL, BigQuery, Stackdriver, App Engine, Cloud Functions, Cloud Endpoints
Infrastructure as Code (IaC) Tools
- Terraform, CloudFormation, Ansible, Puppet
Scripting Languages
- Bash, Python, PowerShell
Cloud Native Services
- Kubernetes, Docker, Istio, Prometheus, Grafana

Development & DevOps Tools:

Version Control Systems
- Git, GitHub, Bitbucket
CI/CD Pipelines
- Jenkins, GitLab CI/CD, CircleCI, Travis CI
Monitoring & Logging Tools
- CloudWatch, Stackdriver, Prometheus, ELK Stack, Datadog, New Relic
Configuration Management Tools
- Ansible, Puppet, Chef

📝 Enhancement Note: Citi's extensive use of AWS and GCP services, along with its focus on incident response, automation, and infrastructure as code (IaC), requires strong proficiency in these technologies and best practices.

👥 Team Culture & Values

Web Development Values:

User-Centric Design: Prioritize user experience and accessibility in cloud infrastructure design and management.
Performance Optimization: Focus on cloud infrastructure performance, scalability, and high availability.
Automation & Efficiency: Emphasize automation, continuous improvement, and incident response processes.
Collaboration & Knowledge Sharing: Encourage cross-functional collaboration and technical mentoring within and across teams.

Collaboration Style:

Cross-Functional Integration: Work closely with developers, designers, and stakeholders to ensure cloud infrastructure meets user experience and performance expectations.
Code Review Culture: Participate in code reviews and peer programming to maintain high-quality cloud infrastructure and automation processes.
Knowledge Sharing: Facilitate technical mentoring, workshops, and brown bag sessions to foster a culture of continuous learning and skill development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Infrastructure Management: Stay up-to-date with the latest AWS/GCP services, best practices, and emerging technologies.
Incident Response & Automation: Continuously improve incident management processes, automation, and collaboration with cross-functional teams.
Performance Optimization: Optimize cloud infrastructure performance, scalability, and high availability through continuous monitoring, testing, and optimization efforts.

Learning & Development Opportunities:

Technical Skill Development: Pursue certifications, online courses, and workshops to enhance your expertise in cloud infrastructure, incident response, and automation.
Emerging Technologies: Stay informed about emerging cloud technologies, trends, and best practices to drive innovation and continuous improvement.
Leadership Development: Participate in leadership development programs, mentoring, and coaching opportunities to advance your career in technical leadership roles.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure Management:
- Describe your experience with AWS/GCP services, infrastructure as code (IaC) tools, and cloud-native services.
- Explain your approach to cloud infrastructure design, performance optimization, and high availability.
- Discuss your experience with incident management, root cause analysis, and automation.
Incident Management & Automation:
- Walk through a scenario-based incident management question, focusing on RCA, automation, and collaboration with cross-functional teams.
- Explain your approach to incident management process improvement, automation, and collaboration.
Cloud Infrastructure Design:
- Describe your experience with cloud infrastructure design, emphasizing performance optimization, scalability, and high availability.
- Discuss your approach to cloud infrastructure cost management, security, and compliance.

Company & Culture Questions:

Citi's Culture & Values: Explain how you align with Citi's risk management focus, ethical conduct, and business practices.
Team Dynamics: Describe your experience working in large, global organizations and collaborating with diverse teams.
Adaptability: Discuss your ability to adapt to new technologies, tools, and work environments.

Portfolio Presentation Strategy:

Cloud Infrastructure Projects: Highlight your experience in cloud infrastructure management, incident response, and automation.
Incident Management Documentation: Include runbooks, SPOs, and knowledge base articles demonstrating your incident management process.
Automation & Scripting: Showcase your ability to automate repetitive tasks and optimize cloud infrastructure performance.

📌 Application Steps

To apply for this Infra Tech Lead Analyst - VP position at Citi:

Customize Your Portfolio: Tailor your cloud infrastructure projects, incident management documentation, and automation examples to showcase your skills and experience relevant to Citi's requirements.
Resume Optimization: Highlight your relevant cloud infrastructure, incident management, and automation experience, emphasizing your technical skills and accomplishments.
Technical Interview Preparation: Brush up on your knowledge of AWS/GCP services, infrastructure as code (IaC) tools, and cloud-native services. Practice incident management scenarios, cloud infrastructure design challenges, and technical deep dive questions.
Company Research: Thoroughly research Citi's company culture, risk management focus, and ethical conduct expectations to ensure a strong cultural fit and alignment with the organization's values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Infra Tech Lead Analyst- VP