Infra Tech Lead Analyst - VP

📍 Job Overview

• Job Title: Infra Tech Lead Analyst - VP
• Company: Citi
• Location: Irving, Texas, United States
• Job Type: On-site
• Category: Infrastructure
• Date Posted: June 24, 2025
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Lead the monitoring, troubleshooting, and maintenance of AWS and GCP environments to ensure high availability, performance, and operational excellence.
• Manage incident response, automation, and continuous improvement processes.
• Provide technical direction and mentorship to team members.
• Collaborate with cross-functional teams to drive value-adding outcomes.

📝 Enhancement Note: This role requires a strong background in cloud operations, incident management, and automation. Familiarity with AWS and GCP is essential, along with a proven track record of operational process change and improvement.

💻 Primary Responsibilities

• Environment Monitoring & Management:

  • Monitor AWS and GCP infrastructure and services to ensure availability, performance, and reliability.
  • Implement and maintain monitoring, logging, and alerting tools (e.g., CloudWatch, Stackdriver, Prometheus).

• Incident Management & Resolution:

  • Perform incident management, including triage, impact assessment, and coordination with engineering teams to resolve issues.
  • Participate in on-call rotations for high severity/major incidents support coverage.
  • Provide Root Cause Analysis (RCA) post-restoration of service.

• Automation & Process Improvement:

  • Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks.
  • Identify and automate repetitive operational tasks to reduce toil.

• Technical Leadership & Collaboration:

  • Provide technical/strategic direction to team members.
  • Act as a Subject Matter Expert (SME) to senior stakeholders and other team members.
  • Collaborate with product, engineering, security, and other stakeholders towards value-adding outcomes.

• Compliance & Documentation:

  • Ensure ongoing compliance with regulatory requirements.
  • Create, maintain, and enhance operational runbooks, Standard Operating Procedures (SPOs), and knowledge base articles.

• Provisioning & Configuration:

  • Support provisioning and configuration of cloud resources across multiple environments.
  • Assist in deployments, patching, and disaster recovery procedures.

🎓 Skills & Qualifications

Education:

• Bachelor’s/University degree or equivalent experience

Experience:

• At least 6+ years of experience in infrastructure delivery roles with a proven track record of operational process change and improvement.
• Experience in cloud operations/support and site reliability engineering.
• Hands-on experience with AWS and/or GCP.
• Proficiency with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, and scripting (bash, Python, or similar).
• Strong understanding of networking, DNS, IAM, load balancing, and cloud-native services.
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices.
• Ability to work with virtual/in-person teams and work under pressure/deadlines.

Required Skills:

• Cloud Operations/Support
• AWS
• GCP
• Incident Management
• Automation
• Infrastructure as Code (IaC)
• Scripting (bash, Python, or similar)
• Networking
• DNS
• IAM
• Load Balancing
• Cloud Native Services
• Root Cause Analysis
• Monitoring Tools
• Technical Direction
• Compliance

Preferred Skills:

• Experience in a financial services or large complex/global environment.
• Effective written and verbal communication skills.
• Effective analytic/diagnostic skills.
• Ability to communicate technical concepts well to non-technical audiences.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate hands-on experience with AWS and/or GCP through live projects or case studies.
• Showcase incident management and resolution skills through real-world examples.
• Highlight automation and process improvement projects to reduce toil.
• Display technical leadership and mentorship skills through team projects or presentations.

Technical Documentation:

• Provide detailed documentation of cloud environments, including architecture, configuration, and deployment processes.
• Include testing methodologies, performance metrics, and optimization techniques.
• Demonstrate understanding of compliance requirements and regulatory standards.

💵 Compensation & Benefits

Salary Range:

• $125,760 - $188,640 per year

Benefits:

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including vacation, sick leave, and paid holidays

Working Hours:

• Full-time, 40 hours per week

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Financial Services

Company Size:

• Large (over 10,000 employees)

Founded:

• 1812

Team Structure:

• The Infra Tech Lead Analyst role operates within the Infrastructure team, collaborating with product, engineering, security, and other stakeholders.
• The team size and specialization areas include frontend, backend, DevOps, and infrastructure roles.

Development Methodology:

• Agile/Scrum methodologies and sprint planning for cloud projects.
• Code review, testing, and quality assurance practices.
• Deployment strategies, CI/CD pipelines, and server management.

Company Website:

• Citi

📝 Enhancement Note: Citi's large size and global presence offer extensive opportunities for career growth and collaboration with diverse teams. The company's focus on financial services requires a strong understanding of compliance and regulatory standards.

📈 Career & Growth Analysis

Web Technology Career Level:

• Senior/Leadership level, focusing on technical direction, mentorship, and strategic decision-making.

Reporting Structure:

• The Infra Tech Lead Analyst role reports to the Infrastructure team lead or manager, collaborating with various stakeholders across the organization.

Technical Impact:

• This role significantly influences the health, performance, and availability of AWS and GCP environments, ensuring high availability and operational excellence.
• Technical decisions made in this role impact the entire infrastructure, affecting user experience, and driving compliance with regulatory requirements.

Growth Opportunities:

• Technical Progression: Develop expertise in emerging cloud technologies, advanced automation, and infrastructure as code (IaC) practices.
• Leadership Development: Gain experience in team management, architecture decisions, and technical mentorship.
• Specialization: Specialize in specific cloud platforms, infrastructure domains, or emerging technologies to become a subject matter expert (SME).

📝 Enhancement Note: Citi's large size and diverse technology stack offer numerous growth opportunities for technical professionals seeking to advance their careers in cloud operations, infrastructure, and leadership roles.

🌐 Work Environment

Office Type:

• On-site, with a focus on collaboration and teamwork.

Office Location(s):

• Irving, Texas, United States

Workspace Context:

• Collaboration: Citi's on-site environment encourages teamwork, knowledge sharing, and cross-functional collaboration.
• Development Tools: The workspace provides access to multiple monitors, testing devices, and development tools required for cloud infrastructure management.
• Team Interaction: The Infra Tech Lead Analyst role involves frequent interaction with team members, stakeholders, and other technical professionals.

Work Schedule:

• Full-time, 40 hours per week, with flexible deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Citi's on-site environment fosters a collaborative work culture, enabling team members to build strong relationships and drive collective success in cloud infrastructure management.

📄 Application & Technical Interview Process

Interview Process:

• Technical Preparation: Brush up on AWS and GCP services, incident management best practices, and automation techniques.
• Incident Response & Resolution: Prepare for incident management scenarios, focusing on triage, impact assessment, and coordination with engineering teams.
• Automation & Process Improvement: Demonstrate experience in designing testing approaches, complex processes, and automation strategies.
• Technical Direction & Mentorship: Showcase leadership skills through team projects, presentations, or case studies.

Portfolio Review Tips:

• Cloud Infrastructure Projects: Highlight hands-on experience with AWS and/or GCP through live projects or case studies.
• Incident Management & Resolution: Demonstrate incident management and resolution skills through real-world examples.
• Automation & Process Improvement: Showcase automation and process improvement projects to reduce toil.
• Technical Leadership & Mentorship: Display technical leadership and mentorship skills through team projects or presentations.

Technical Challenge Preparation:

• Cloud Infrastructure Challenges: Familiarize yourself with AWS and GCP services, architecture, and best practices.
• Incident Management Challenges: Prepare for incident management scenarios, focusing on triage, impact assessment, and resolution strategies.
• Automation & Process Improvement Challenges: Demonstrate experience in designing testing approaches, complex processes, and automation strategies.

ATS Keywords:

• Cloud Operations
• AWS
• GCP
• Incident Management
• Automation
• Infrastructure as Code (IaC)
• Scripting (bash, Python, or similar)
• Networking
• DNS
• IAM
• Load Balancing
• Cloud Native Services
• Root Cause Analysis
• Monitoring Tools
• Technical Direction
• Compliance

📝 Enhancement Note: Citi's technical interview process focuses on cloud infrastructure management, incident response, and automation skills. Demonstrating hands-on experience with AWS and GCP, along with strong leadership and communication skills, is essential for success.

📌 Application Steps

To apply for the Infra Tech Lead Analyst - VP position at Citi:

1. Submit your application through the application link.
2. Customize your resume with relevant cloud infrastructure management, incident response, and automation experience.
3. Prepare a portfolio showcasing hands-on experience with AWS and/or GCP, incident management and resolution skills, and automation projects.
4. Research Citi's cloud infrastructure, development methodologies, and company culture to demonstrate a strong understanding of the role and organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.