Infra Monitoring Engineer at Amdocs

📍 Job Overview

Job Title: Infra Monitoring Engineer
Company: Amdocs
Location: Guadalajara, Jalisco, Mexico
Job Type: Full-Time, Hybrid
Category: DevOps, Infrastructure
Date Posted: June 19, 2025
Experience Level: Mid-Senior Level (5-10 years)

🚀 Role Summary

Key Responsibilities: Deploy monitoring templates, collaborate with cross-functional teams, and oversee monitoring software installation. Develop custom monitoring tools and optimize system observability.
Key Skills: Python, Unix/Linux, Application Monitoring, System Monitoring, DevOps, Automation, Cloud Monitoring, ITIL, Problem Solving, Communication, Collaboration, Containerization, Jenkins, Ansible, Grafana, Prometheus.

💻 Primary Responsibilities

Deploy Monitoring Templates: Create and deploy new monitoring templates to capture key performance indicators (KPIs), service level agreements (SLAs), and production metrics across various domains.
Collaborate with Cross-Functional Teams: Work closely with production support, infrastructure, database, Unix, and Windows teams to establish a comprehensive monitoring suite and provide ongoing support for monitoring tools.
Oversee Monitoring Software Installation: Manage the end-to-end installation and integration of atomIQ monitoring software.
Maintain and Patch Monitoring Tools: Ensure optimal performance and security by maintaining and applying patches to monitoring DevOps tools.
Develop and Document Processes: Create and document processes and technical guides to enhance and automate the monitoring dashboard.
Design Custom Monitoring Tools: Develop custom monitoring tools and dashboards tailored to specific needs.
Integrate Monitoring Systems: Integrate monitoring systems with infrastructure, applications, and services for seamless operation.
Automate Alerting and Reporting: Automate alerting, reporting, and logging mechanisms to improve response times and accuracy.
Optimize System Observability: Utilize metrics, logs, and traces (e.g., with Prometheus, Grafana, ELK stack) to improve system observability.
Define Monitoring Requirements: Work closely with DevOps, Site Reliability Engineers (SREs), and development teams to define monitoring requirements.
Improve Monitoring Architecture: Enhance existing monitoring architecture to support performance, reliability, and scalability.
Maintain CI/CD Observability Pipelines: Maintain and enhance CI/CD observability pipelines and alerting rules.
Automate Monitoring Processes: Utilize automation and configuration management tools such as Jenkins, Ansible, or equivalent technologies to streamline monitoring processes.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related subject area.

Experience: 5+ years of experience with Unix/Linux server platforms and proven experience in application and system monitoring.

Required Skills:

Strong proficiency in Scripting and Automation, particularly Python
Proven experience with application and system monitoring tools (e.g., Micro Focus, NimSoft, Splunk, OVO, AppDynamics, J2E Profiler, HP Dynamics, SolarWinds, atomIQ, Grafana, InfluxDB, Prometheus)
Relevant certifications in monitoring tools or DevOps practices
Experience with cloud-based monitoring solutions
Knowledge of ITIL processes and best practices
Excellent problem-solving skills and attention to detail
Ability to analyze and interpret monitoring data to provide actionable insights
Strong communication skills and ability to work collaboratively in a team environment
Willingness to participate in on-call support rotations as needed
Familiarity with DevOps practices and tools
Familiarity with containerization technologies (e.g., Docker, Kubernetes)

Preferred Skills:

Experience with specific monitoring tools mentioned in the job description
Familiarity with specific cloud platforms (e.g., AWS, Azure, Google Cloud)
Experience with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in Python scripting and automation with examples of monitoring tools integration.
Showcase experience in application and system monitoring with case studies or live demos.
Highlight experience with cloud-based monitoring solutions and containerization technologies.

Technical Documentation:

Provide documentation or guides on monitoring processes, tools, or architectures used in previous projects.
Include examples of automated alerting and reporting mechanisms implemented in previous roles.

💵 Compensation & Benefits

Salary Range: $70,000 - $100,000 USD per year (Based on market research for mid-senior level DevOps roles in Guadalajara, Mexico)

Benefits:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Sick Time
Parental Leave

Working Hours: 40 hours per week, with flexible scheduling for deployment windows, maintenance, and project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and Software Development

Company Size: Medium to Large (10,001+ employees)

Founded: 1982

Team Structure:

The Infra Monitoring Engineer will work within the IT Operations department, collaborating with cross-functional teams such as production support, infrastructure, database, Unix, and Windows teams.
The team follows Agile methodologies for development and monitoring processes.

Development Methodology:

The team uses Agile/Scrum methodologies for sprint planning and code review processes.
They employ automated testing and quality assurance practices to ensure optimal performance and reliability.
CI/CD pipelines and automated deployment strategies are used to streamline development and release processes.

Company Website: www.amdocs.com

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior Level - Infra Monitoring Engineer

Reporting Structure: The Infra Monitoring Engineer will report directly to the IT Operations Manager.

Technical Impact: The role involves working with cross-functional teams to establish a comprehensive monitoring suite, providing ongoing support for monitoring tools, and optimizing system observability. This will directly impact the performance, reliability, and scalability of Amdocs' applications and services.

Growth Opportunities:

Technical Growth: Expand expertise in cloud-based monitoring solutions, containerization technologies, and DevOps practices.
Leadership Development: Gain experience in managing and mentoring junior team members, as well as contributing to the development of monitoring strategies and best practices.
Architecture Decisions: Become involved in making strategic decisions about monitoring architecture and tool selection, contributing to Amdocs' overall technology roadmap.

🌐 Work Environment

Office Type: Hybrid - A combination of on-site and remote work.

Office Location(s): Guadalajara, Mexico

Workspace Context:

The Infra Monitoring Engineer will work in a collaborative, multi-cultural environment with a focus on innovation and continuous learning.
The team uses modern development tools, multiple monitors, and testing devices to ensure optimal performance and user experience.
Cross-functional collaboration is encouraged, with regular team meetings and knowledge-sharing sessions.

Work Schedule: Flexible scheduling with deployment windows, maintenance, and project deadlines considered.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A technical assessment focusing on Python scripting, monitoring tools, and cloud-based monitoring solutions.
Technical Deep Dive: A detailed discussion of the candidate's experience with monitoring tools, architecture, and best practices.
Behavioral Interview: An assessment of the candidate's problem-solving skills, communication, and collaboration abilities.
Final Evaluation: A review of the candidate's overall fit for the role and Amdocs' company culture.

Portfolio Review Tips:

Highlight Python scripting examples related to monitoring tools integration and automation.
Include case studies or live demos showcasing experience with application and system monitoring tools.
Emphasize experience with cloud-based monitoring solutions and containerization technologies.

Technical Challenge Preparation:

Brush up on Python scripting skills, focusing on automation and monitoring tools integration.
Review monitoring tools, architecture, and best practices to ensure a solid understanding of the latest trends and industry standards.
Prepare for behavioral interview questions by reflecting on past experiences and accomplishments related to monitoring, collaboration, and problem-solving.

ATS Keywords: Python, Unix/Linux, Application Monitoring, System Monitoring, DevOps, Automation, Cloud Monitoring, ITIL, Problem Solving, Communication, Collaboration, Containerization, Jenkins, Ansible, Grafana, Prometheus, Agile, Scrum, CI/CD, Infrastructure as Code (IaC), Terraform, CloudFormation.

🛠 Technology Stack & Web Infrastructure

Monitoring Tools:

Micro Focus
NimSoft
Splunk
OVO
AppDynamics
J2E Profiler
HP Dynamics
SolarWinds
atomIQ
Grafana
InfluxDB
Prometheus

Cloud-Based Monitoring Solutions:

AWS CloudWatch
Azure Monitor
Google Cloud Operations Suite

Containerization Technologies:

Docker
Kubernetes

Automation and Configuration Management Tools:

Jenkins
Ansible

Infrastructure as Code (IaC) Tools:

Terraform
CloudFormation

👥 Team Culture & Values

Web Development Values:

User-Centric: Focus on user experience and performance optimization to ensure optimal system observability.
Continuous Learning: Stay up-to-date with the latest monitoring tools, architecture, and best practices to improve skills and knowledge.
Collaboration: Work closely with cross-functional teams to establish a comprehensive monitoring suite and provide ongoing support for monitoring tools.
Innovation: Contribute to the development of custom monitoring tools and dashboards tailored to specific needs.

Collaboration Style:

Cross-Functional Integration: Collaborate with production support, infrastructure, database, Unix, and Windows teams to establish a comprehensive monitoring suite and provide ongoing support for monitoring tools.
Code Review Culture: Participate in code reviews and knowledge-sharing sessions to ensure optimal performance and reliability.
Peer Programming: Encourage peer programming and mentoring to enhance skills and knowledge.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Monitoring Tool Integration: Integrate multiple monitoring tools and ensure seamless operation across various domains, including databases, networks, Unix, security, and applications.
Cloud-Based Monitoring: Adapt monitoring strategies to support cloud-based infrastructure and applications.
Performance Optimization: Optimize system observability using metrics, logs, and traces to improve performance, reliability, and scalability.
Anomaly Detection: Understand and differentiate between static and anomaly detection for metrics and trends to improve monitoring accuracy.

Learning & Development Opportunities:

Technical Skill Development: Expand expertise in cloud-based monitoring solutions, containerization technologies, and DevOps practices.
Conference Attendance: Attend industry conferences and events to stay up-to-date with the latest monitoring tools, architecture, and best practices.
Certification and Community Involvement: Obtain relevant certifications and engage with online communities to enhance knowledge and skills.
Technical Mentorship: Provide mentorship and guidance to junior team members, contributing to their professional development and growth.

💡 Interview Preparation

Technical Questions:

Python Scripting: Prepare for questions related to Python scripting, focusing on automation and monitoring tools integration.
Monitoring Tools: Brush up on the latest trends and best practices related to the monitoring tools listed in the job description.
Cloud-Based Monitoring: Review cloud-based monitoring solutions and their integration with on-premises infrastructure.
Problem-Solving: Prepare for behavioral interview questions related to problem-solving, collaboration, and communication skills.

Company & Culture Questions:

Company Culture: Research Amdocs' company culture, values, and mission to ensure a strong cultural fit.
Team Dynamics: Prepare for questions related to team dynamics, collaboration, and knowledge-sharing within the IT Operations department.
Monitoring Strategy: Review Amdocs' current monitoring strategy and provide insights on potential improvements and enhancements.

Portfolio Presentation Strategy:

Live Demo: Prepare a live demo showcasing Python scripting examples, monitoring tools integration, and cloud-based monitoring solutions.
Case Studies: Develop case studies or success stories highlighting experience with application and system monitoring tools, architecture, and best practices.
Architecture Walkthrough: Prepare an architecture walkthrough or presentation demonstrating understanding of Amdocs' technology stack and infrastructure.

📌 Application Steps

To apply for this Infra Monitoring Engineer position:

Submit Application: Submit your application through the application link provided.
Customize Portfolio: Tailor your portfolio to highlight Python scripting examples, monitoring tools integration, and cloud-based monitoring solutions.
Optimize Resume: Optimize your resume for web development and infrastructure roles, emphasizing project highlights and technical skills.
Prepare for Technical Interview: Brush up on technical skills related to Python scripting, monitoring tools, and cloud-based monitoring solutions.
Research Company: Conduct thorough research on Amdocs' company culture, values, and technology stack to ensure a strong cultural fit and understanding of the role's requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Infra Monitoring Engineer