[Infra Div.] IT Engineer (2~4년) at KRAFTON

📍 Job Overview

Job Title: IT Engineer (2~4년)
Company: KRAFTON
Location: Seoul, South Korea
Job Type: On-site
Category: IT Support
Date Posted: July 11, 2025

🚀 Role Summary

Key Responsibilities: Provide technical support to KRAFTON employees, handle IT requests, set up IT environments for new hires, and manage IT assets.
Key Skills: IT Support, Helpdesk Experience, Windows OS, Mac OS, IT Asset Management, Cloud IT, End-User Device Management, ITSM Tools, Active Directory, Microsoft 365, Technical Support, Inventory Management, Troubleshooting, Communication Skills, Learning Agility, Problem Solving.

💻 Primary Responsibilities

IT Request Handling: Respond to IT requests from KRAFTON employees, providing technical assistance and resolving issues.
New Hire Onboarding: Set up IT environments for new hires, ensuring they have the necessary hardware, software, and access to required systems.
IT Asset Management: Manage IT assets, including hardware, software, and cloud resources, ensuring optimal utilization and tracking inventory.
Troubleshooting: Diagnose and resolve technical issues, collaborating with other IT teams and vendors as needed.
Inventory Management: Maintain accurate records of IT assets, tracking their location, status, and maintenance history.
Communication: Liaise with employees, stakeholders, and other IT teams to gather requirements, provide updates, and ensure service level agreements are met.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 2 to 5 years of experience in IT support, helpdesk, or a related role.

Required Skills:

Proven experience in IT support, helpdesk, or a related role.
Strong technical skills in Windows and Mac OS.
Experience with IT asset management and inventory tracking.
Familiarity with IT service management (ITSM) tools.
Excellent communication, problem-solving, and troubleshooting skills.
Ability to work in a team environment and collaborate with various stakeholders.

Preferred Skills:

Experience with Active Directory and Microsoft 365 environments.
Knowledge of cloud IT and end-user device management tools.
Familiarity with IT trends and emerging technologies.
Ability to work in a fast-paced, dynamic environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio showcasing your experience in IT support, helpdesk, or a related role.
Examples of troubleshooting complex technical issues and providing solutions.
Demonstrations of your ability to manage IT assets and track inventory.
Evidence of your communication skills and ability to work with diverse stakeholders.

Technical Documentation:

Documentation of your problem-solving approach, including steps taken to diagnose and resolve technical issues.
Examples of your ability to manage IT projects, including timelines, resources, and budgeting.
Evidence of your understanding of IT service management (ITSM) best practices and ITIL processes.

💵 Compensation & Benefits

Salary Range: Competitive salary range based on experience and industry standards for IT support roles in South Korea.

Benefits:

Comprehensive health insurance and retirement plans.
Generous vacation and holiday policies.
Employee development and training opportunities.
A dynamic and collaborative work environment.

Working Hours: Full-time position with standard working hours and overtime as needed to ensure service level agreements are met.

🎯 Team & Company Context

Company Culture: KRAFTON fosters a collaborative and innovative work environment, encouraging employees to take initiative and grow both personally and professionally.

Team Structure: The ITSD team works closely with other IT teams and stakeholders to ensure KRAFTON employees have access to the technology and resources they need to perform their jobs effectively.

Development Methodology: KRAFTON uses Agile methodologies for IT project management, emphasizing iterative development, continuous improvement, and customer satisfaction.

Company Website: KRAFTON

📈 Career & Growth Analysis

IT Support Career Level: This role is suitable for IT support professionals with 2 to 5 years of experience, seeking to advance their careers in IT support, helpdesk, or a related field.

Reporting Structure: The IT Engineer reports directly to the ITSD Team Lead and works closely with other IT teams and stakeholders to ensure KRAFTON employees have access to the technology and resources they need to perform their jobs effectively.

Technical Impact: The IT Engineer plays a critical role in maintaining KRAFTON's IT infrastructure, ensuring high availability, performance, and security.

Growth Opportunities:

Technical Growth: Develop expertise in IT support, helpdesk, and related technologies, taking on more complex tasks and projects as your skills and experience grow.
Leadership Development: Demonstrate strong leadership skills and take on mentoring responsibilities as you gain experience and expertise.
Architecture and Design: Contribute to IT architecture and design decisions, driving innovation and improvement in KRAFTON's IT infrastructure.

🌐 Work Environment

Office Type: On-site work environment at KRAFTON's headquarters in Seoul, South Korea.

Office Location(s): KRAFTON's headquarters in Seoul, South Korea.

Workspace Context:

Collaborative workspace with dedicated IT support and helpdesk areas.
Access to necessary tools, software, and resources to perform job functions effectively.
Opportunities for professional development and growth within the IT support and helpdesk team.

Work Schedule: Standard full-time work schedule with overtime as needed to ensure service level agreements are met.

📄 Application & Technical Interview Process

Interview Process:

Phone Screening: A brief phone call to assess communication skills and basic qualifications.
Technical Assessment: A hands-on assessment of your IT support and helpdesk skills, focusing on troubleshooting, problem-solving, and communication.
Behavioral Interview: An in-depth interview to evaluate your fit with KRAFTON's company culture, team dynamics, and long-term growth potential.
Final Interview: A meeting with senior leadership to discuss your career goals, expectations, and any remaining questions.

Portfolio Presentation Strategy:

Highlight your experience in IT support, helpdesk, and related roles, focusing on complex technical issues you've resolved and the positive impact you've made on users and stakeholders.
Showcase your ability to manage IT assets, track inventory, and collaborate with diverse teams.
Demonstrate your understanding of IT service management (ITSM) best practices and ITIL processes.

Technical Challenge Preparation:

Brush up on your IT support and helpdesk skills, focusing on Windows and Mac OS, troubleshooting, and problem-solving.
Familiarize yourself with KRAFTON's company culture, values, and mission.
Prepare questions about the role, team, and company to demonstrate your interest and engagement.

🛠 Technology Stack & Web Infrastructure

IT Support Technologies:

Windows OS
Mac OS
IT asset management tools
IT service management (ITSM) tools
Active Directory
Microsoft 365

IT Infrastructure:

KRAFTON's global IT infrastructure, including data centers, cloud services, and network connectivity.
IT support and helpdesk tools and platforms.
IT asset management and inventory tracking systems.
IT service management (ITSM) tools and processes.

Collaboration Tools:

Microsoft 365 (Office Suite, Teams, SharePoint)
Slack or other team communication platforms
Project management and tracking tools (e.g., Jira, Asana, Trello)

👥 Team Culture & Values

IT Support Values:

User-Centric: Focus on user experience and satisfaction, ensuring KRAFTON employees have access to the technology and resources they need to perform their jobs effectively.
Collaborative: Work closely with other IT teams and stakeholders to ensure KRAFTON's IT infrastructure is reliable, secure, and optimized for performance.
Adaptable: Embrace change and continuous learning, staying up-to-date with the latest IT trends, technologies, and best practices.
Problem-Solving: Approach technical challenges proactively, using critical thinking and creativity to find effective solutions.

Collaboration Style:

Cross-Functional: Collaborate with various IT teams, stakeholders, and users to gather requirements, provide updates, and ensure service level agreements are met.
Peer-to-Peer: Work closely with other IT support and helpdesk professionals to share knowledge, best practices, and troubleshooting techniques.
Mentoring: Contribute to the professional development of junior IT support and helpdesk team members, sharing your expertise and experience.

💡 Challenges & Growth Opportunities

Technical Challenges:

IT Infrastructure Management: Ensure KRAFTON's IT infrastructure is stable, secure, and optimized for performance, addressing complex technical issues and challenges as they arise.
User Experience: Continuously improve the user experience, gathering feedback and making data-driven decisions to enhance IT support and helpdesk services.
IT Asset Management: Optimize IT asset management processes, reducing waste, and maximizing resource utilization.

Learning & Development Opportunities:

Technical Skill Development: Enhance your IT support and helpdesk skills, taking on more complex tasks and projects as your experience and expertise grow.
Leadership Development: Develop your leadership skills, taking on mentoring responsibilities and contributing to IT support and helpdesk team strategy and decision-making.
Architecture and Design: Contribute to IT architecture and design decisions, driving innovation and improvement in KRAFTON's IT infrastructure.

💡 Interview Preparation

Technical Questions:

IT Support Fundamentals: Demonstrate a strong understanding of IT support and helpdesk fundamentals, including troubleshooting, problem-solving, and communication.
Windows and Mac OS: Showcase your expertise in Windows and Mac OS, addressing common issues and providing solutions.
IT Asset Management: Explain your experience with IT asset management, inventory tracking, and optimization.

Company and Culture Questions:

KRAFTON's Mission and Values: Demonstrate your understanding of KRAFTON's mission, values, and company culture, and how they align with your personal and professional goals.
IT Support Role and Team Dynamics: Show your understanding of the IT support role, team dynamics, and how you can contribute to KRAFTON's success.

Portfolio Presentation Strategy:

IT Support and Helpdesk Experience: Highlight your experience in IT support and helpdesk, focusing on complex technical issues you've resolved and the positive impact you've made on users and stakeholders.
IT Asset Management and Inventory Tracking: Showcase your ability to manage IT assets, track inventory, and collaborate with diverse teams.
IT Service Management (ITSM) Best Practices: Demonstrate your understanding of IT service management (ITSM) best practices and ITIL processes.

Technical Challenge Preparation:

IT Support and Helpdesk Skills: Brush up on your IT support and helpdesk skills, focusing on Windows and Mac OS, troubleshooting, and problem-solving.
KRAFTON's Company Culture: Familiarize yourself with KRAFTON's company culture, values, and mission.
Interview Preparation: Prepare questions about the role, team, and company to demonstrate your interest and engagement.

📌 Application Steps

To apply for the IT Engineer (2~4년) position at KRAFTON:

Submit Your Application: Visit the KRAFTON careers website and submit your application through the provided link.
Prepare Your Portfolio: Tailor your portfolio to highlight your IT support and helpdesk experience, focusing on complex technical issues you've resolved and the positive impact you've made on users and stakeholders.
Update Your Resume: Ensure your resume is up-to-date and tailored to the IT support and helpdesk role, emphasizing your relevant skills and experience.
Prepare for Interviews: Familiarize yourself with KRAFTON's company culture, values, and mission, and prepare for technical and behavioral interviews.
Follow Up: After submitting your application, follow up with the hiring manager or HR representative to confirm receipt and express your interest in the role.

Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with KRAFTON before making application decisions.

[Infra Div.] IT Engineer (2~4년)