Hollister - Key Lead, Apache at Abercrombie and Fitch Co.

📍 Job Overview

Job Title: Key Lead, Apache
Company: Abercrombie and Fitch Co.
Location: Rochester, Minnesota, United States
Job Type: Part-time
Category: Retail Management
Date Posted: August 9, 2025
Experience Level: 0-2 years
Remote Status: On-site

🚀 Role Summary

The Key Lead is a critical role in ensuring an exceptional in-store customer experience at Hollister, a brand of Abercrombie and Fitch Co. This position involves acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and driving store performance through customer experience and team achievement of daily sales. Key responsibilities include managing store operations, product knowledge, brand awareness, business understanding, proactive thinking, attention to detail, register use, asset protection, visual displays, and system skills.

📝 Enhancement Note: This role is ideal for individuals with strong leadership skills, a passion for customer service, and a keen eye for fashion trends. Previous retail experience is preferred but not required.

💻 Primary Responsibilities

Store Operations Management: Oversee store operations, ensuring all customers receive a quality in-store experience. Act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates.
Customer Experience: Drive store performance on the floor through exceptional customer service and team achievement of daily sales targets.
Team Leadership: Lead and motivate the store team to achieve sales goals and maintain high standards of customer service and store presentation.
Product Knowledge: Develop and maintain a strong understanding of Hollister's products, brand, and fashion trends to provide excellent customer service and make informed sales recommendations.
Brand Awareness: Represent Hollister's brand values and ensure the store reflects the brand's aesthetic and customer experience standards.
Business Understanding: Contribute to the achievement of store sales targets and key performance indicators (KPIs) by understanding and implementing business strategies.
Proactive Thinking: Anticipate and address potential issues proactively to maintain a smooth and efficient store operation.
Attention to Detail: Maintain a clean, organized, and visually appealing store environment, ensuring that visual displays and product presentations are up to brand standards.
Register/Point of Sales Use: Operate the store's point-of-sale systems accurately and efficiently to process customer transactions and manage inventory.
Asset Protection: Implement and maintain loss prevention strategies to protect the store's assets and minimize shrink.
System Skills: Utilize Hollister's systems and tools to manage inventory, track sales performance, and communicate with the home office.

🎓 Skills & Qualifications

Education

High School Diploma or G.E.D. equivalent preferred

Experience

At least 1 year of retail experience is preferred but not required

Required Skills

Customer Focus: Demonstrate a genuine passion for providing exceptional customer service and creating a welcoming store environment.
Communication: Effectively communicate with customers, team members, and management to build relationships, resolve issues, and drive results.
Interpersonal Interaction: Collaborate and work well with diverse teams, fostering a positive and inclusive work environment.
Fashion Trend Knowledge: Stay current with fashion trends and understand Hollister's target customer to provide relevant product recommendations and styling advice.
Adaptability/Flexibility & Stress Tolerance: Thrive in a fast-paced, dynamic environment and remain calm and composed under pressure.
Poise & Ambition: Display confidence, professionalism, and a strong desire to succeed in a leadership role.
Multi-Tasking: Balance multiple priorities and tasks efficiently, maintaining a high level of productivity and accuracy.
Applied Learning: Quickly learn and apply new information, processes, and technologies to improve store performance.
Promoting Diversity & Inclusion: Foster an inclusive work environment that values and respects the unique perspectives and backgrounds of all team members.
Work Ethic: Demonstrate a strong work ethic, commitment, and dedication to achieving personal and team goals.

Preferred Skills

Previous supervisory or management experience in a retail environment
Proficiency in using retail point-of-sale systems and inventory management tools
Knowledge of Hollister's products, brand, and target customer

📊 Web Portfolio & Project Requirements (N/A - Retail Management Role)

💵 Compensation & Benefits

Salary Range

The salary range for this position is not specified in the job listing. According to Glassdoor, the average salary for a Key Lead at Hollister is approximately $14 per hour in the United States. However, this may vary depending on location, experience, and performance.

Benefits

Merchandise Discount: Enjoy a discount on Hollister merchandise.
Flexible Schedule: Work a flexible schedule that accommodates your personal needs and the store's business hours.
Opportunities for Career Advancement: Grow your career within Abercrombie and Fitch Co. through various training and development opportunities.
Training and Development: Access to training programs and resources to enhance your skills and advance your career.

🎯 Team & Company Context

🏢 Company Culture

Industry: Abercrombie and Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories, catering to kids through millennials.
Company Size: Abercrombie and Fitch Co. operates over 750 stores under its family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, across North America, Europe, Asia, and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
Founded: Abercrombie and Fitch Co. was founded in 1892 and is headquartered in New Albany, Ohio, United States.

Team Structure:

The Hollister store team consists of Brand Reps (sales associates), Stock Associates (inventory and visual merchandising), and management, including the Key Lead (Floor Supervisor) and Store Manager.
The Key Lead reports directly to the Store Manager and is responsible for leading and coaching the Brand Reps and Stock Associates to achieve store sales targets and maintain high standards of customer service and store presentation.

Development Methodology:

Hollister follows a customer-centric approach to retail, focusing on providing exceptional customer service, maintaining high visual standards, and driving sales through effective team leadership and product knowledge.
The company utilizes various systems and tools to manage inventory, track sales performance, and communicate with the home office, enabling efficient store operations and data-driven decision-making.

Company Website: abercrombie.com

📝 Enhancement Note: Abercrombie and Fitch Co. is committed to providing simple, competitive, and comprehensive benefits that align with its culture and values, as well as supporting the needs of its associates. The company offers a global team of people who celebrate individuality and provide opportunities for career advancement and personal growth.

📈 Career & Growth Analysis

Web Technology Career Level: N/A - This role is focused on retail management, not web technology.
Reporting Structure: The Key Lead reports directly to the Store Manager and is responsible for leading and coaching the Brand Reps and Stock Associates.
Technical Impact: This role does not have a direct impact on web technology, as it is focused on in-store customer experience and retail operations.

Growth Opportunities:

Career Progression: With strong performance and leadership skills, Key Leads have the opportunity to advance to Store Manager or other leadership roles within Abercrombie and Fitch Co.
Skill Development: Key Leads can develop their leadership, communication, and customer service skills, as well as gain experience in retail management and operations.
Brand Affiliation: Key Leads may have the opportunity to become a Brand Affiliate, representing Hollister at events and promotions, and further developing their brand knowledge and customer engagement skills.

📝 Enhancement Note: Abercrombie and Fitch Co. offers various opportunities for career advancement and personal growth within its retail stores. Key Leads can develop their leadership and management skills, as well as gain experience in retail operations and customer service, to progress to higher-level roles within the company.

🌐 Work Environment

Office Type: Hollister stores operate in a fast-paced, dynamic retail environment, with a focus on providing exceptional customer service and maintaining high visual standards.
Office Location(s): Hollister has stores across North America, Europe, Asia, and the Middle East. This specific role is based in Rochester, Minnesota, United States.

Workspace Context:

Retail Store Environment: Hollister stores are designed to reflect the brand's aesthetic and create an engaging and inviting shopping experience for customers.
Team Interaction: Key Leads work closely with Brand Reps and Stock Associates, providing guidance, coaching, and support to achieve store sales targets and maintain high standards of customer service and store presentation.
Cross-Functional Collaboration: Key Leads may collaborate with other departments, such as visual merchandising, inventory management, and loss prevention, to ensure effective store operations and a seamless customer experience.

Work Schedule:

Key Leads are expected to work a flexible schedule that accommodates the store's business hours and customer demand. This may include evenings, weekends, and holidays. During peak timeframes, hours may increase to support the needs of the business.

📝 Enhancement Note: Hollister stores offer a dynamic and engaging work environment, with a focus on exceptional customer service and high visual standards. Key Leads have the opportunity to develop their leadership and management skills, as well as gain experience in retail operations and customer service, in a fast-paced and collaborative team setting.

📄 Application & Technical Interview Process (N/A - Retail Management Role)

🛠 Technology Stack & Web Infrastructure (N/A - Retail Management Role)

👥 Team Culture & Values

Retail Management Values: Hollister values strong leadership, exceptional customer service, and a passion for fashion. Key Leads are expected to embody these values and foster a positive and inclusive work environment.
Collaboration Style: Hollister encourages a collaborative and team-oriented approach to retail management, with open communication and regular team meetings to discuss performance, address concerns, and share best practices.

📝 Enhancement Note: Hollister values strong leadership, exceptional customer service, and a passion for fashion in its retail management team. Key Leads are expected to embody these values and foster a positive and inclusive work environment, encouraging a collaborative and team-oriented approach to retail management.

⚡ Challenges & Growth Opportunities

Retail Management Challenges: Key Leads may face challenges in maintaining high visual standards, managing customer expectations, and driving sales in a fast-paced and dynamic retail environment.
Learning & Development Opportunities: Key Leads have the opportunity to develop their leadership, communication, and customer service skills, as well as gain experience in retail management and operations.

📝 Enhancement Note: Hollister offers various challenges and growth opportunities for Key Leads, including the chance to develop their leadership and management skills, gain experience in retail operations and customer service, and progress to higher-level roles within the company.

💡 Interview Preparation

Retail Management Interview Tips: To prepare for a Key Lead interview at Hollister, research the company's brand, values, and target customer. Practice common interview questions related to customer service, leadership, and retail management, and be prepared to discuss your relevant experience and skills. Familiarize yourself with Hollister's products and fashion trends, and be ready to demonstrate your passion for the brand and commitment to exceptional customer service.

📝 Enhancement Note: To prepare for a Key Lead interview at Hollister, research the company's brand, values, and target customer. Practice common interview questions related to customer service, leadership, and retail management, and be prepared to discuss your relevant experience and skills. Familiarize yourself with Hollister's products and fashion trends, and be ready to demonstrate your passion for the brand and commitment to exceptional customer service.

📌 Application Steps

To apply for this Key Lead, Apache position at Hollister:

Submit your application through the application link provided.
Customize your resume and cover letter to highlight your relevant retail experience, leadership skills, and passion for customer service.
Prepare for your interview by researching Hollister's brand, values, and target customer, and practicing common interview questions related to customer service, leadership, and retail management.
Demonstrate your enthusiasm for the Hollister brand and commitment to exceptional customer service during your interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and retail management industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Hollister - Key Lead, Apache