Hiring For Customer Support Executive (Airtel Process) In Noida Sector 60 at Lisa HR Consultancy

📍 Job Overview

Job Title: Customer Support Executive (Airtel Process)
Company: Lisa HR Consultancy
Location: Noida Sector 60
Job Type: On-site, Full-Time
Category: Customer Support
Date Posted: 2025-06-25

🚀 Role Summary

Handle customer inquiries and provide solutions for Airtel services (FLP & Postpaid)
Ensure customer satisfaction and maintain high-quality service standards
Collaborate with the team to resolve complex customer issues
Contribute to process improvement and customer experience enhancement

📝 Enhancement Note: This role involves managing customer interactions, troubleshooting, and maintaining customer satisfaction. It requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

💻 Primary Responsibilities

Customer Interaction: Handle inbound calls, emails, and chat queries from Airtel customers
Troubleshooting: Diagnose and resolve customer issues related to Airtel services
Process Adherence: Follow standard operating procedures and ensure process compliance
Feedback Collection: Gather customer feedback and escalate critical issues to higher authorities
Reporting: Prepare and submit daily/weekly reports on customer interactions and resolutions

📝 Enhancement Note: This role requires a strong focus on customer satisfaction, effective communication, and efficient issue resolution. It involves working in a fast-paced environment with a high volume of customer interactions.

🎓 Skills & Qualifications

Education: Graduation from a recognized university

Experience: Freshers and experienced candidates are welcome

Required Skills:

Excellent communication skills in English and Hindi
Strong problem-solving skills
Ability to work in rotational shifts and rotational offs
Comfortable working till 8 PM (for female candidates)
Basic knowledge of Airtel services and processes

Preferred Skills:

Previous customer support experience
Knowledge of CRM tools (e.g., Salesforce, Zendesk)
Familiarity with ticketing systems (e.g., Freshdesk, Jira Service Desk)

📝 Enhancement Note: This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. Previous customer support experience and familiarity with CRM and ticketing systems would be an added advantage.

📊 Web Portfolio & Project Requirements (N/A)

Note: This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: Up to ₹25,000 CTC per month

Benefits:

Stable job in a leading BPO with a professional work environment
Opportunity to start or grow your career in customer service
Growth prospects within the organization

Working Hours: 5 days working with rotational shifts and rotational offs

📝 Enhancement Note: The salary range is provided in the job listing. It is a competitive package for an entry-level customer support role in the BPO industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO)

Company Size: Medium (100-249 employees)

Founded: Not specified

Team Structure:

Customer Support Team
Team Leads and Supervisors
Process Owners and Trainers
Quality Assurance and Compliance Team

Development Methodology: Not specified (likely follows standard BPO processes and quality assurance methodologies)

Company Website: https://lisahrconsultancy.com

📝 Enhancement Note: Lisa HR Consultancy is a BPO company that provides customer support services to various clients, including Airtel. The company offers a professional work environment with growth prospects for its employees.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to mid-level, depending on experience

Reporting Structure: Reports to the Team Lead or Supervisor

Technical Impact: Direct impact on customer satisfaction and service quality

Growth Opportunities:

Progression to Team Lead or Supervisor roles
Specialization in specific processes or client accounts
Career progression to quality assurance, training, or project management roles

📝 Enhancement Note: This role offers growth opportunities within the customer support function and beyond, depending on the candidate's performance and interest in specialized or management roles.

🌐 Work Environment

Office Type: Corporate office environment

Office Location(s): Sector 60, Noida

Workspace Context:

Shared workspaces with other customer support agents
Access to necessary tools and equipment (e.g., computers, headsets, CRM software)
Collaborative environment with regular team meetings and training sessions

Work Schedule: Rotational shifts and rotational offs, with the possibility of working till 8 PM for female candidates

📝 Enhancement Note: The work environment is a typical BPO setting, with shared workspaces and a collaborative atmosphere. The work schedule involves rotational shifts and the possibility of working till 8 PM for female candidates.

📄 Application & Technical Interview Process

Interview Process:

Virtual interviews via Google Meet to assess communication skills and problem-solving abilities
Final round walk-in interviews to evaluate fit and understanding of the role and processes

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation: N/A (not applicable for this role)

ATS Keywords: Customer Support, Communication, Problem Solving, Teamwork, Time Management, Airtel, BPO, CRM, Ticketing Systems, Customer Satisfaction, Issue Resolution

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit. There are no portfolio review tips or technical challenge preparations for this role, as it is not a web development or server administration position.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: This role does not involve web development or server administration, so there is no technology stack or web infrastructure to consider.

👥 Team Culture & Values

Customer Support Values:

Customer-centric approach
Effective communication and active listening
Problem-solving mindset
Process adherence and quality focus
Teamwork and collaboration

Collaboration Style:

Collaborative environment with regular team meetings and training sessions
Knowledge sharing and peer support
Cross-functional collaboration with other teams (e.g., quality assurance, training)

📝 Enhancement Note: The customer support team values a customer-centric approach, effective communication, and problem-solving. The collaboration style involves knowledge sharing, peer support, and cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling high call volumes and managing customer expectations
Troubleshooting complex customer issues and escalations
Maintaining high-quality service standards and customer satisfaction

Learning & Development Opportunities:

On-the-job training and coaching
Participation in team meetings and knowledge-sharing sessions
Opportunities to specialize in specific processes or client accounts

📝 Enhancement Note: The technical challenges in this role involve handling high call volumes, troubleshooting complex customer issues, and maintaining high-quality service standards. Learning and development opportunities include on-the-job training, coaching, and specialization in specific processes or client accounts.

💡 Interview Preparation

Technical Questions:

Scenario-based questions to assess problem-solving abilities and customer-centric mindset
Questions on Airtel services and processes
Questions on CRM tools and ticketing systems (if applicable)

Company & Culture Questions:

Questions on teamwork and collaboration
Questions on customer support values and approach
Questions on career growth and development

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: Technical questions focus on problem-solving abilities, customer-centric mindset, and knowledge of Airtel services and processes. Company and culture questions assess teamwork, collaboration, and career growth. There is no portfolio presentation strategy for this role, as it is not a web development or server administration position.

📌 Application Steps

To apply for this customer support executive position:

Submit your application through the application link provided
Prepare for virtual interviews via Google Meet by practicing communication skills and problem-solving techniques
Familiarize yourself with Airtel services and processes
Research the company and its customer support values and approach

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Hiring For Customer Support Executive (Airtel Process) In Noida Sector 60